Customer Reviews for U-Haul Moving & Storage of Victor

Rating:

5.0

My experience was terrific. The U-Haul staff members that assisted me were friendly, knowledgeable, and professional. I highly recommend this U-Haul location.

Rating:

5.0

The whole transaction went smoothly, and the agent was efficient and friendly. I was pleased with the whole experience. Thank you

Rating:

5.0

More flexibility in scheduling the hitch installation

Rating:

5.0

Nothing

Rating:

4.0

They were undermanned but did a great job despite the fact

Rating:

5.0

McKenzie and Aubrie are a great crew! Super friendly and efficient, always make picking up equipment an easy and pleasurable experience.

Rating:

5.0

Next time we want a newer trailer with more tie downs. Ours was old and everything on the outside was peeling off.

Rating:

5.0

Nothing, well done

Rating:

5.0

Friendly and efficient people!!!!

Rating:

5.0

Seamless transaction and rental...

Rating:

5.0

I had two problems: 1. The previous renter did not sweep out the trailer. It had dirt and some mulch remnants left. 2. The trailer brakes were dragging and overheating even when empty.

Rating:

5.0

Very customer friendly environment.

Rating:

5.0

Very friendly staff with prompt assistance

Rating:

5.0

Mckenzie was awesome and helped me get rolling quickly. Excellent service indeed

Rating:

5.0

Very friendly staff

Rating:

5.0

Excellent all around experience pickup, use and drop off.. Thank you Uhaul

Rating:

4.0

For temperature control storage I'm not sure why it has to be over a hundred dollars more for 5 less feet than other storage, but for people that want secure indoor metal siding storage I can justify a higher cost b7t not that much.

Rating:

5.0

Very friendly staff

Rating:

3.0

When i dropped the truck off, I waited for 15 minutes in the drop-off area for someone to come out and help me return the vehicle per the signage. When nobody came out, I went in and there were 2 people at the counter just standing there. They said they didn't see me come in. Then they said "You're all set". They didn't ask for the key or go look at the truck.

Rating:

5.0

I had a hard time with app when turning in Van and key after hours. App wouldn’t work correctly and would not confirm my store location.

Rating:

4.0

Very easy to rent, pickup, and drop off

Rating:

5.0

The best U-haul I know.

Rating:

5.0

Great staff

Rating:

3.0

The truck exhaust was noisy and I had to keep a window open due to exhaust fumes.

Rating:

3.0

I didn’t have to deal with anyone in the office so I can’t attest to those questions, I will say that I was disappointed when I reserved a unit only to arrive and find out that it was 2 units instead of one. I knew it was a short term issue for our family, so we kept the split units but it was pretty inconvenient and I’m shocked that I did not receive a phone call about it.

Rating:

5.0

Easy and fat drop-off!

Rating:

5.0

I am always impressed by the employees that work at this location

Rating:

3.0

Truck had a rattling, pinging engine, mushy, groaning brakes, a seat belt light and tone that kept blinking for the entire rental (even with seatbelts on), and the driver's seat adjustment lever was broken, hanging limp on the side of the seat. It was okay for a short-distance, local move, but I wouldn't have trusted the vehicle on the highway. Next time, I will just ask for a different truck at the beginning.

Rating:

5.0

Windshield was filthy.

Rating:

5.0

The truck rental always goes smoothly here

Rating:

3.0

I felt uncomfortable with the breaks- they did not work quick enough. Truck was very loud and steering wheel was stiff. Staff was friendly!

Rating:

5.0

Staff was friendly and efficient. Truck was ready when I arrived and return was quick. My only gripe was all the attitude the truck itself gave me -- "You dent it, you pay," "Roof damage is not covered," etc.

Rating:

5.0

Nothing, flawless experience.

Rating:

4.0

The trailer was cleañ but the back gate was difficult to open and it seemed like it had no shocks or give for bumps. It serves it's purpose so all was good

Rating:

1.0

Hello, I am extremely unhappy with my truck rental at this location. I would like to have a conversation with the regional manager. Dr. Hossein Shahmohamad (585) 645 7060

Rating:

3.0

During peak times have more people staffing the check in desk. We arrived at 9:01am for a 9:00 rental on a Sat morning and waited 40 minutes for the 3-4 parties in front of us.

Rating:

5.0

Great experience from start to finish, I got in and out very quickly, staff was friendly and helpful

Rating:

5.0

The woman who was behind the desk was helpful and friendly. Excellent customer service. I wish I would’ve wrote down her name. Great experience.

Rating:

5.0

Vehicle was fine. I drove the vehicle a total of 7...8 miles at the most. The gas needle did not move and I was charged for 3 gallons of gas. That was not fair.

Rating:

5.0

Nothing to improve. Transaction was carried out in a very professional, efficient, and courteous manner.

Rating:

5.0

Excellent customer service. The rep was very helpful and polite. The equipment was dirty and old. The door lock mechanism wouldn't close properly.

Rating:

5.0

The young lady that helped me was very friendly and efficient although she had a lot going on trying to be ready for the numerous amount of truck rentals going out with just herself doing it , she maintained very good customer service, it looked tome that maybe one more staff member would be helpful first thing in the morning to help out , but again the young lady helping me was awesome. Thanks again and give that girl a raise

Rating:

5.0

I was stressing about what to do with the contents…saw the sticker and problem solved.

Rating:

4.0

People at the counter were awesome, inside of the seated area was dirty. I will continue to you use them because of the great staff.🙂

Rating:

5.0

The inside driver and passenger side was dirty

Rating:

5.0

The back had cigarette butts and a bunch of nails and metal shavings. Couple of papers. But other than that, all good.

Rating:

5.0

Everyone was exceptionally friendly and nice.

Rating:

5.0

I can't think of a way to improve. Staff was friendly and efficient. Van was in good condition. Rebate was applied when I returned the van early with fewer miles than anticipated. Well done.

Rating:

1.0

Quoted @ $58, had to change location of pickup, was charged $100 @ 30miles prepaid, drove 18 miles total fuel was just below half at pickup and put $50 in fuel and immature girl at counter tried to charge me for fuel. Had to cancel card HASSLE. U-HAUL IS A RIP OFF ONCE AGAIN. Hire people who have a brain knowing better than to try and charge someone $ for fuel that you have already replaced and then some. She needs to be fired

Rating:

5.0

Continue providing the current good customer services you provide. The young lady attending me took the time to review the contract, which I found most valuable. She checked the truck and was patient in helping me understand the expectations. Respectfully submitted, thank you.

Rating:

4.0

Everything went very smooth. The vehicle was as shown and did the job.

Rating:

5.0

App did not work but associate was helpful in completing the return.

Rating:

5.0

McKenzie was awesome. Check-in process with two keypads is a little cumbersome, you probably hear that a lot.

Rating:

5.0

The staff member on duty was very polite, friendly, professional and answered all my questions.

Rating:

5.0

Mackenzie provided excellent customer service and was knowledgeable in addressing all of our questions.

Rating:

2.0

I’m not happy that the unit type I asked for was not provided and instead 2 units were provided. This was not helpful and not communicated to me. I’m unsure how or why this really happened. I was told that it was because they didn’t have the unit chosen as an online check in choice, but that was not clearly stated and when I received a text to do it online, why would I think that would make a difference in what unit I was given? I’m super disappointed and not sure I will keep my stuff here after this month. Which makes more work for us now, and is very frustrating

Rating:

4.0

Makenzie and her team were great…the only issue we had was that the storage unit was on the second floor…a long walk to the back of the facility! If there was access through the rear of the building that would not be nearly as bad. We went into it with our eyes open so it wasn’t their fault at all. Thanks!

Rating:

2.0

After completing on line check in process and providing photos of drivers license multiple times I had to register at the desk and go through the exact same process with photos. Also, no explanation was previously provided about having to use two different keypads to enter the facility and then the facility keypad required me to enter the code 3 times before it worked. If you offer a 24/7 virtual check in process then the tools you need to use to do the checkin in need to work.

Rating:

1.0

Waiting to the last minute to tell me there is no elevator to the second floor was disrespectful and very unpleasant.

Rating:

5.0

Chuck and his colleague (apologies I cannot remember her name) were amazing. Super friendly and very helpful getting us checked into our storage unit and truck return. Thank you

Rating:

1.0

Rude staff. Such. Rude. Staff. Won't be back due to that

Rating:

5.0

I was very pleased with the storage facility and the entire staff. Everyone was very helpful and always very courteous. The storage unit I had was perfect for my needs. I would not hesitate to use this facility again, as well as to recommend it to a friend or family member. Thank you.

Rating:

5.0

No air conditioning in warehouse extremely hot

Rating:

5.0

We moved to the facility 22 years ago. It’s been great ever since.

Rating:

5.0

Derrick was extremely helpful and nice!

Rating:

5.0

Been working with them for 21 years. Always helpful!

Rating:

5.0

Very friendly staff! Also very helpful.

Rating:

5.0

The service was excellent, and the storage unit is perfect for my needs. I really like being able to drive inside to unload, in case the weather is not good. It is very easy to get to my storage unit and it is a very secure building. Thank you.

Rating:

4.0

Mackenzie at the victor NY location was awesome. Thank you so much.

Rating:

3.0

Waiting for help from assistance takes a very long time

Rating:

5.0

There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.

Rating:

1.0

I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...

Rating:

5.0

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Rating:

4.0

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Rating:

3.0

Excellent customer service

Rating:

5.0

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

Rating:

5.0

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Rating:

5.0

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Rating:

3.0

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

Rating:

1.0

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I’m charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Rating:

5.0

Very helpful, clean, and easy move in and out. Thank you!!

Rating:

5.0

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

Rating:

5.0

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Rating:

5.0

Lights in the unit.

Rating:

5.0

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

Rating:

5.0

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

Rating:

5.0

wonderful place and amazing staff!

Rating:

5.0

Great service.

Rating:

3.0

Checking in was difficult. Didn’t have my reservation as I booked it.

Rating:

5.0

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Rating:

5.0

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

Rating:

5.0

Very professional. Would use this facility again, very impressed!

Rating:

4.0

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Rating:

5.0

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Rating:

5.0

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Rating:

5.0

Great crew, all were friendly and worked hard to complete their tasks.

Rating:

2.0

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rating:

1.0

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Rating:

4.0

Great experience overall.

Rating:

5.0

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Rating:

5.0

very friendly and helpful

Rating:

3.0

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.