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CHAD WCustomer Reviews for U-Haul Moving & Storage of Victor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience was terrific. The U-Haul staff members that assisted me were friendly, knowledgeable, and professional. I highly recommend this U-Haul location.
DALE SThe whole transaction went smoothly, and the agent was efficient and friendly. I was pleased with the whole experience. Thank you
DAVID RMore flexibility in scheduling the hitch installation
RICK SNothing
THOMAS JThey were undermanned but did a great job despite the fact
STEVEN PMcKenzie and Aubrie are a great crew! Super friendly and efficient, always make picking up equipment an easy and pleasurable experience.
SHAMUS CNext time we want a newer trailer with more tie downs. Ours was old and everything on the outside was peeling off.
CYNTHIA LNothing, well done
JOSHUA SFriendly and efficient people!!!!
Patrick MSeamless transaction and rental...
Amy PI had two problems: 1. The previous renter did not sweep out the trailer. It had dirt and some mulch remnants left. 2. The trailer brakes were dragging and overheating even when empty.
JAMES EVery customer friendly environment.
DONALD RVery friendly staff with prompt assistance
BLAKE CMckenzie was awesome and helped me get rolling quickly. Excellent service indeed
ALLEN LVery friendly staff
BRYAN MExcellent all around experience pickup, use and drop off.. Thank you Uhaul
MATTHEW MFor temperature control storage I'm not sure why it has to be over a hundred dollars more for 5 less feet than other storage, but for people that want secure indoor metal siding storage I can justify a higher cost b7t not that much.
Aimee K | Overall ExperienceVery friendly staff
BENJAMIN CWhen i dropped the truck off, I waited for 15 minutes in the drop-off area for someone to come out and help me return the vehicle per the signage. When nobody came out, I went in and there were 2 people at the counter just standing there. They said they didn't see me come in. Then they said "You're all set". They didn't ask for the key or go look at the truck.
JOSHUA JI had a hard time with app when turning in Van and key after hours. App wouldn’t work correctly and would not confirm my store location.
JAMES AVery easy to rent, pickup, and drop off
Frank CThe best U-haul I know.
JACK EGreat staff
James DThe truck exhaust was noisy and I had to keep a window open due to exhaust fumes.
Max WI didn’t have to deal with anyone in the office so I can’t attest to those questions, I will say that I was disappointed when I reserved a unit only to arrive and find out that it was 2 units instead of one. I knew it was a short term issue for our family, so we kept the split units but it was pretty inconvenient and I’m shocked that I did not receive a phone call about it.
JESSICA M | Overall ExperienceEasy and fat drop-off!
Michael KI am always impressed by the employees that work at this location
STEVEN MTruck had a rattling, pinging engine, mushy, groaning brakes, a seat belt light and tone that kept blinking for the entire rental (even with seatbelts on), and the driver's seat adjustment lever was broken, hanging limp on the side of the seat. It was okay for a short-distance, local move, but I wouldn't have trusted the vehicle on the highway. Next time, I will just ask for a different truck at the beginning.
AMY LWindshield was filthy.
MARTIN FThe truck rental always goes smoothly here
MICHAEL GI felt uncomfortable with the breaks- they did not work quick enough. Truck was very loud and steering wheel was stiff. Staff was friendly!
ERIN EStaff was friendly and efficient. Truck was ready when I arrived and return was quick. My only gripe was all the attitude the truck itself gave me -- "You dent it, you pay," "Roof damage is not covered," etc.
DONALD PNothing, flawless experience.
E SThe trailer was cleañ but the back gate was difficult to open and it seemed like it had no shocks or give for bumps. It serves it's purpose so all was good
Claudia GHello, I am extremely unhappy with my truck rental at this location. I would like to have a conversation with the regional manager. Dr. Hossein Shahmohamad (585) 645 7060
HOSSEIN SDuring peak times have more people staffing the check in desk. We arrived at 9:01am for a 9:00 rental on a Sat morning and waited 40 minutes for the 3-4 parties in front of us.
S LGreat experience from start to finish, I got in and out very quickly, staff was friendly and helpful
Kara HThe woman who was behind the desk was helpful and friendly. Excellent customer service. I wish I would’ve wrote down her name. Great experience.
CHRISTOPHER C | First ImpressionsVehicle was fine. I drove the vehicle a total of 7...8 miles at the most. The gas needle did not move and I was charged for 3 gallons of gas. That was not fair.
ARMAND SNothing to improve. Transaction was carried out in a very professional, efficient, and courteous manner.
ALBERT MExcellent customer service. The rep was very helpful and polite. The equipment was dirty and old. The door lock mechanism wouldn't close properly.
DAVID MThe young lady that helped me was very friendly and efficient although she had a lot going on trying to be ready for the numerous amount of truck rentals going out with just herself doing it , she maintained very good customer service, it looked tome that maybe one more staff member would be helpful first thing in the morning to help out , but again the young lady helping me was awesome. Thanks again and give that girl a raise
GEORGE LI was stressing about what to do with the contents…saw the sticker and problem solved.
Carol O | Online Move InPeople at the counter were awesome, inside of the seated area was dirty. I will continue to you use them because of the great staff.🙂
Christopher SThe inside driver and passenger side was dirty
James BThe back had cigarette butts and a bunch of nails and metal shavings. Couple of papers. But other than that, all good.
PAUL BEveryone was exceptionally friendly and nice.
JOHN DI can't think of a way to improve. Staff was friendly and efficient. Van was in good condition. Rebate was applied when I returned the van early with fewer miles than anticipated. Well done.
ROBERT WQuoted @ $58, had to change location of pickup, was charged $100 @ 30miles prepaid, drove 18 miles total fuel was just below half at pickup and put $50 in fuel and immature girl at counter tried to charge me for fuel. Had to cancel card HASSLE. U-HAUL IS A RIP OFF ONCE AGAIN. Hire people who have a brain knowing better than to try and charge someone $ for fuel that you have already replaced and then some. She needs to be fired
DAVID NContinue providing the current good customer services you provide. The young lady attending me took the time to review the contract, which I found most valuable. She checked the truck and was patient in helping me understand the expectations. Respectfully submitted, thank you.
Gladys NEverything went very smooth. The vehicle was as shown and did the job.
MARY EApp did not work but associate was helpful in completing the return.
RICHARD PMcKenzie was awesome. Check-in process with two keypads is a little cumbersome, you probably hear that a lot.
Joey C | First ImpressionsThe staff member on duty was very polite, friendly, professional and answered all my questions.
Theresa C | First ImpressionsMackenzie provided excellent customer service and was knowledgeable in addressing all of our questions.
Scott L | First ImpressionsI’m not happy that the unit type I asked for was not provided and instead 2 units were provided. This was not helpful and not communicated to me. I’m unsure how or why this really happened. I was told that it was because they didn’t have the unit chosen as an online check in choice, but that was not clearly stated and when I received a text to do it online, why would I think that would make a difference in what unit I was given? I’m super disappointed and not sure I will keep my stuff here after this month. Which makes more work for us now, and is very frustrating
JESSICA M | Online Move InMakenzie and her team were great…the only issue we had was that the storage unit was on the second floor…a long walk to the back of the facility! If there was access through the rear of the building that would not be nearly as bad. We went into it with our eyes open so it wasn’t their fault at all. Thanks!
Merrick S | Overall ExperienceAfter completing on line check in process and providing photos of drivers license multiple times I had to register at the desk and go through the exact same process with photos. Also, no explanation was previously provided about having to use two different keypads to enter the facility and then the facility keypad required me to enter the code 3 times before it worked. If you offer a 24/7 virtual check in process then the tools you need to use to do the checkin in need to work.
Robert M | Online Move InWaiting to the last minute to tell me there is no elevator to the second floor was disrespectful and very unpleasant.
ROBERT T | Overall ExperienceChuck and his colleague (apologies I cannot remember her name) were amazing. Super friendly and very helpful getting us checked into our storage unit and truck return. Thank you
James B | First ImpressionsRude staff. Such. Rude. Staff. Won't be back due to that
SAMANTHA D | Overall ExperienceI was very pleased with the storage facility and the entire staff. Everyone was very helpful and always very courteous. The storage unit I had was perfect for my needs. I would not hesitate to use this facility again, as well as to recommend it to a friend or family member. Thank you.
David M | Overall ExperienceNo air conditioning in warehouse extremely hot
Timothy Y | Overall ExperienceWe moved to the facility 22 years ago. It’s been great ever since.
JASON C | First ImpressionsDerrick was extremely helpful and nice!
RYAN K | First ImpressionsBeen working with them for 21 years. Always helpful!
JASON C | Overall ExperienceVery friendly staff! Also very helpful.
BROOKE B | Overall ExperienceThe service was excellent, and the storage unit is perfect for my needs. I really like being able to drive inside to unload, in case the weather is not good. It is very easy to get to my storage unit and it is a very secure building. Thank you.
David M | First ImpressionsMackenzie at the victor NY location was awesome. Thank you so much.
Stephanie S | First ImpressionsWaiting for help from assistance takes a very long time
HEATHERJEAN H | Overall ExperienceThere are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.
Andrew H | Overall ExperienceI rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...
jamoe c | Overall ExperienceThe gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.
Edward A | Online Move InMackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !
Robert M | Online Move InExcellent customer service
Roynell V | First ImpressionsStaff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks
James B | Overall ExperienceThis staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.
Teresa t | Overall ExperienceExtremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.
Teresa t | First ImpressionsNo one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out
visnja c | Overall ExperienceTerrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I’m charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!
Linda M | Overall ExperienceVery helpful, clean, and easy move in and out. Thank you!!
Madison P | Overall ExperienceMcKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.
DAVID L | Overall ExperienceWe used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.
MARK E | Overall ExperienceLights in the unit.
Karen C | Overall ExperienceMonty was excellent. Great employee who served out country in the USAF. Excellent hire!
larry v | First ImpressionsThis was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.
rebecca m | Overall Experiencewonderful place and amazing staff!
Sarah E | Overall ExperienceGreat service.
Karen C | First ImpressionsChecking in was difficult. Didn’t have my reservation as I booked it.
Jody L | Overall ExperienceAccess was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.
Larry N | Overall ExperienceFriendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!
anthony f | Overall ExperienceVery professional. Would use this facility again, very impressed!
susan z | Overall ExperienceThe people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.
Scott B | First ImpressionsThis facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!
Roy P | First ImpressionsAdam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st
Elaine V | First ImpressionsGreat crew, all were friendly and worked hard to complete their tasks.
Doug A | Overall ExperienceDirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.
Rachel H | Overall ExperienceI’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.
Robyn E | ReservationGreat experience overall.
Carrie K | Overall ExperienceThe storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!
Laura M | Overall Experiencevery friendly and helpful
Ted K | Overall ExperienceStorage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.
Elba V | Overall ExperienceNothing against the facility but if you pay for storage you should have 24 hour access to your own personal belongings instead of business hours. I’m sure there is a reason but this is for corporate.
TYLER C | Overall Experience