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Joseph HCustomer Reviews for U-Haul Moving & Storage of Wentzville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To my surprise, they were open late when I went to drop off the equipment. They backed me up into position and took care of everything.
MICHAEL TGREAT customer service
LORRIE SIt was an easy check out & check in procedure.
DAVID MProvide the rental out of the preferred location. Get rid of your app for going over the condition of the truck. It was cumbersome and it locked up and we couldn't complete the review of the truck condition.
TRACY Bthe two young men were very polite and helpful
Stacey l | First ImpressionsThis location went above and beyond and we’re very professional and supportive. I would recommend this place.
KENNETH HThe young lady who helped me was wonderful. She had me set up inside fast, we went outside and she was hooking the trailer up for me before I knew what was going on. Made me feel a bit emasculated, but she had it all together.
FREDERICK WExcellent facility, great staff, would not hesitate to use them again
deborah n | Overall ExperienceVery good experience
ALBERT HClean and very nice
Rick CEmployees need better training on customer service. 2 out of the 3 employees seemed new and didn’t know what was going on. When I first arrived one employee was helping a customer return of trailer, went inside and was going to pickup my reserved trailer I waited and waited look around but know one was their to help. I then went outside and drive over to my trailer and the one employee that was helping return the trailer said their should have been 2 other employees inside. They did show up after that employee helped me with my reservation. Overall seemed like the employees need better training on how to run the operation there.
TRAVIS SGreat
donale s | Overall ExperienceFast and easy drop off
SHELLY Cwas quick and easy, thank you
DAVID MThis is a brand new location. It’s an impressive facility. It’s my first time there and things went smoothly.
Lloyd HThe person who helped me was kind and courteous. She was very helpful. Five stars!
Arla MBest place ever
donale s | First ImpressionsThe staff was super helpful and very pleasant! Great facilities as well.
ANTHONY FBest service at this location. Friendly staff.
Andrew J