Used the Self-Service drop off after hours. Process was very easy.
John BCustomer Reviews for U-Haul Moving & Storage of Wentzville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
after hours drop off took almost an hour.
ROBERT FIt was a big hassle to be using this location. I made the reservation for one of the 3 locations that are within 5 miles of my house. Instead I had to make the trip to Wentzville from St. Charles to pick up the truck and then to pick up the trailer/car transport. It was an hour round trip which was not easy to maneuver around the appointment for the movers. I appreciate the upgrade to the 26' truck and the toy carrier which seemed a bit easier to work with than the classic auto carrier. I also appreciate that since I hadn't ordered the toy carrier they provided me with the free straps that were needed to use it. I suggest you provide the straps as part of the rental so it doesn't seem like price gauging. The ladies who are in charge of the Wentzville location were very helpful and totally professional. They are doing a great job!
DeAnna RWe rented a 26" truck. The truck was very nice and ran like a top. All of the staff were very kind and professional. Thanks!
DAVID KBest Uhaul truck and storage location ever! Both our truck and storage unit were super clean and the people were fantastic!! Everyone was nice, friendly, and super helpful!! Will be returning!
DAVID FAnd the staff is always very, it's quick and very courteous
DANIEL K100 per cent professional I will recommend everyone to this location and they will always have my business
JAMES BFriendly staff, helpful, and don't change a thing.
WALTER DI have Parkinsons and the U-HAUL representative was very helpful in walking through the process of gaining access to my storage unit I wish I had noted her name please let her know how helpful she was to me if you can identify her by my check-in time Team U-HAUL Thank you!
TONYA LGreat experience- friendly and professional customer service.
VICTOR FSuch a smooth drop off after a long day of traveling. The were quick and efficient!
STACEY LGreat service and friendly staff. Tay was awesome getting us our truck and getting us going for our move.
JASON GStop saying it’s $49.95 a day and then want the truck back 14 hours early. Last time I checked, a day is 24 hours!!
JONATHAN CThank You
LEE D | First ImpressionsIf you had additional carts for use it be hands down the best facility. When there are 3 or 4 people loading unloading and there is only 1 cart per person to use it’s a bit frustrating
THOMAS B | First ImpressionsVery professional and efficient
SUSAN YThis is for U Haul in general not this location: Stop pushing use of the App. I don’t mind doing things online like checking in and dropping off, but I do not want to download your app to do it.
KAREN GMrs Taylor was Great! Friendly very good customer service and helpful would recommend like her very much. Thank you.
Roosevelt H | First ImpressionsEverything was Great
IAN WThe fact the QR code for drop off didn’t work and I had to sit on hold for 30 minutes with no solution
PAIGE BTo my surprise, they were open late when I went to drop off the equipment. They backed me up into position and took care of everything.
MICHAEL TGREAT customer service
LORRIE SIt was an easy check out & check in procedure.
DAVID MProvide the rental out of the preferred location. Get rid of your app for going over the condition of the truck. It was cumbersome and it locked up and we couldn't complete the review of the truck condition.
TRACY Bthe two young men were very polite and helpful
Stacey l | First ImpressionsThis location went above and beyond and we’re very professional and supportive. I would recommend this place.
KENNETH HThe young lady who helped me was wonderful. She had me set up inside fast, we went outside and she was hooking the trailer up for me before I knew what was going on. Made me feel a bit emasculated, but she had it all together.
FREDERICK WExcellent facility, great staff, would not hesitate to use them again
deborah n | Overall ExperienceVery good experience
ALBERT HClean and very nice
Rick CEmployees need better training on customer service. 2 out of the 3 employees seemed new and didn’t know what was going on. When I first arrived one employee was helping a customer return of trailer, went inside and was going to pickup my reserved trailer I waited and waited look around but know one was their to help. I then went outside and drive over to my trailer and the one employee that was helping return the trailer said their should have been 2 other employees inside. They did show up after that employee helped me with my reservation. Overall seemed like the employees need better training on how to run the operation there.
TRAVIS SGreat
donale s | Overall ExperienceFast and easy drop off
SHELLY Cwas quick and easy, thank you
DAVID MThis is a brand new location. It’s an impressive facility. It’s my first time there and things went smoothly.
Lloyd HThe person who helped me was kind and courteous. She was very helpful. Five stars!
Arla MBest place ever
donale s | First ImpressionsThe staff was super helpful and very pleasant! Great facilities as well.
ANTHONY FBest service at this location. Friendly staff.
Andrew J