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EDWARD L | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of West Durant
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
3 ladies waited on me and were so attentive to what my needs were. Tracy, Amber and Katelyn, you girls rocked it!!!!!! They had no idea that I was going through so much during this time that if just one thing more had gone wrong, it would have been too much!!! They all 3 went above and beyond my expectations. One of them was on site at 11:00 pm. I could go on and on here, but the my words are going to fll mich short of my sincere appreciation!!! Great jobs ladies and wee done!!!! Merry Christmas to you all!!!!!
RODNEY W | First ImpressionsVery helpful, friendly and knowledgeable about my needs and made sure they not only met my expectations but exceeded them.
GENA DThe facility smelled like urine or body odor. couldnt really tell. The smell made us all sick and my family stayed outside the whole time. The original location gave me a broken down truck, this location did give me a new truck after waiting 1 1/2 hrs while he was on the phone with UHAUL even after he received a call from UHAUL explaining it all.
Dodie MThey were very helpful friendly and professional. They even help me with a trailer.I couldn't back in.
STEPHEN RVery nice place in Durant
RODNEY J | First ImpressionsDon't double charge
DANIELL JI do not live in Oklahoma and did not rent a vehicle there. Please try to get the correct email address of your customer. The one you have been using, stephenkeese@gmail.com, is mine, not his.
STEPHEN KI don't remember when I've been made more comfortable while going through a moving ordeal as I had been, before this experience. They put my mind and heart at ease when I needed it to be. Thank you. I can finally relax for a while.
STEVE U | First ImpressionsThe two ladies we spoke with were wonderful and very helpful!
Lisa HThe trailer door spring was not wound correctly, not properly maintained, and so it hung up and would not close during our use. We informed the UHaul staff.
janetta pNo improvement needed. Service and equipment exceeded my expectations. The representative, Kaitlyn, I worked with for pick up and drop off was amazing! 10/10 would recommend this location!
ISABELLE CStaff and facility are great ! Never a problem, Especially Grace at the Durant facility
HAROLD B | First ImpressionsTracy was extremely helpful and very nice.
MARTY JThank you
Victoria P | Overall ExperienceVery helpful. Very efficent
gregory b | Overall ExperienceI would recommend this location for any U-Haul needs the customer service is great they will go above and beyond for their customers
Kristy SCustomer service was great very helpful. Very good experience.
GLENDA DTerrible customer service
FERNANDO LMileage rate with a little high less specified online it says 79 to '99 / 1.19 was a little extreme with no warning about all I saw
GREGORY KVery helpful to me. Nice group to work with . Many Thanks
linda t | First ImpressionsIt seemed as thought these people were trying to squeeze a few extra dollars out of me by changing the pick up point from one 2 miles away to one more than 5 miles away. Not much in a huge city but a town this size, that's clear across town. On top of that, the gas tank actually read 5/8 of a tank of gas, while their paperwork said 3/4 of a tank. WILL NEVER USE THEM AGAIN.
LISA AThe access code for the gate that I was given would not work on the gate so I had a difficult time getting in and if it hadn't been for the maintenance workers I wouldn't have been able to get in because it was a Sunday
Corina H | Online Move InFriendly service!
Suzann LEveryone was extremely helpful
JONATHAN MThis was one of the best experiences Inhave ever had as a customer, Ever!! Thank you so much!
Jayson S | First Impressions