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Delia C | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of West Irondequoit
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Price is a bit expensive.
Ralph D | First ImpressionsYou changed my pickup location and truck size without notifying me. Completely unacceptable I only had help for a certain amount of time and I lost time driving to the new pickup location. Then you tried to tell me to take the truck to a different drop off location I took it to the location on the contract not the location you said to take it. I will be using budget next time even though it costs more I don’t need any more surprises
PAUL HIt was fine. Sort of a pin that the automatic sliding door facing Ridge Road was always locked and there was no way to hold it open or enter an access code at that door. Just inconvenient. The interior of the second floor stunk terribly every time I was there and now I can still smell that stink on my contents. Also, the second floor restroom was always locked and inaccessible. Not sure if you just didn’t want to clean it or if it was out of order. There was no sign.
Jon F | Overall ExperienceYour staff is the best
PEARL N | First ImpressionsThe customer service person that was there literally didn’t even treat me when I walked in and my dolly wasn’t in my rental. I had to grab it myself. He did not explain anything to me.
SYLVIA CManager Jazz and her daughter are so very friendly and knowledgeable. They went above and beyond to make my moving experience as pleasant as it could be. Highly recommend to anyone! 5 stars 🌟
Michelle v | Overall ExperienceThey are a couple of issues I have never got reimbursed for late fees when I never got a reminder did not get reimbursed for putting gas in the truck which was on empty
JANICE M | Overall ExperienceThe Irondequoit is very clean, appears well run and has both rental and storage options. The U-Haul representative was very pleasant and helpful. I originally attempted to rent an enclosed trailer for an out of state one way trip from the Rochester/Henrietta location but all trailers were reserved in advance of the Rochester Institute of Technology's upcoming graduations. U-Haul was able to find availability at the Irondequoit facility nearby. U-Haul reps were also very helpful in arranging the trailer for my needs. Great job from all offices involved!
Lewis FPlease encourage the renters to return the carts after use. It’s difficult to find a cart most times.
Denise H | First ImpressionsWe lucked out & got a first month for free storage. Pricing is very convenient. Definitely will use you guys again if ever needing storage needs in the future. Very easy process. Very accommodating. Thanks so much
Kimberly N | First ImpressionsEasy, pleasant transaction… and very inexpensive
Kevin CNot sure why, but every time I rent in Rochester, U-Haul Corporation move the pickup location to the least convenient location. Drove by the location I wanted on the way back and it had several trailers fitting my desires. So, I called the location to find out if they were rented, since I am tired of this. They said 2 were available. So why does this happen all the time in Rochester, but never in PA. Someone in Rochester is forcing rental to their branded dealers and away from franchise dealers.
Jim WJust make sure on returns, prior customers cleaned the equipment.
KYLE ANo complaints at all, my first experience with storage and it was all good.
Cynthia A | Overall ExperienceI am absolutely satisfy with the service at UHAUL. I will continue to use their services and refer to others. Thank you.
Juan M | Overall ExperienceYour employee hooked up the trailer to my vehicle He did not cross the safety cables
Gregory EMy Experience was Awesome 👏🏽 Thank you so very much God Bless Your Business Always And Thanks again for being there for me with the great services you all provide. I’m sure I will be back.
Amanda TThey have horrible rodent problem, my unit was covered in mice poop due to another unit. Make sure you triple check your things in those units staff isn’t aware of problem .
Tanisha HFui muy lejos al recibido ya q no tenían en el lugar . Más opciones de trasporte de vehiculos
SANTOS OSon buenoas compañía
Jessica RJas waters is amazing. Thank you uhaul
JUANR C | Overall ExperienceFast friendly quick service. Easy checkout and vehicle return. I highly recommend this Uhaul location.
Rodmon KI do not have any suggestions for improvement at this time. The employee who initially helped me was very courteous, patient, and efficient. I was unfamiliar with the Uhaul process and the person at this location answered my questions and explained the process no problem. Upon return of the vehicle, I was met by yet another employee who was equally friendly. They made it a good experience for a first time renter and I would certainly recommend this location to anyone.
Joanne WI never knew about this U-HAUL, but I would recommend anyone to visit this site. The representative was helpful and friendly and any questions or concerns you might have, she explained it thoroughly.
Esteban GNot good sold my stuff didnt give me a fair chance and went up on my rate without asking too much werid stuff
Kesha C | Overall ExperienceFor Storage- you may want to invest in just a few more carts for customers to use.
Joe ZIt was hard to find someone that worked there and when we did we were told to just drop it off. Inside help was not helpful however outside we were given some assistance.
RAYMOND MFriendly attitude from agent! Truck was clean!! Thanks!
JOSUE CI was well taken care of had no issues with anything
Luis RThe tires on the truck were bald and wipers did not work...it was snowing and slick out and very difficult to drive it safely. Other than the truck, customer service was good!
Sherrl OHappy Valentine’s Day Jazz and Greg are hard workers and considerate I appreciate her patience with me I’d recommend 100% I love Uhaul 🫶🏽💕💕❤️❤️♥️♥️🥳🥳💐💐
Amanda T | Overall ExperienceTODO MUY EXCELENTE, SIEMPRE VAMOS A ESTE U HAUL POR SU EXCELENTE SERVICIO
BENJAMIN B | Overall ExperienceJazz and her team were Awesome!
Lari PNothing. The manager was very responsive and took care of our reservation quickly and courteously. Thanks so much!
patricia mNothing Jazz is an awesome manager
Rodney SThe truck gas was lower then what was started and lake Ave took an additional 12.00$ out my account
RASHOD JGreat representative easy pick up and drop off!
JILLISA RI was directed to this location because the location I usually use did not have the trailer I needed available. I was impressed with the location and its employees. The checking in process was easy and quick. The young man hooked up the trailer and checked the connection! When I returned the trailer, the return process was just as easy! Great job. I would use this location again!
Daniel CFor the recommendation, I chose no but would consider a button to allow a MAYBE response. Ultimately, I had a working truck and was able to use it as needed. My online reservation worked well and the staff member was able to find the reservation easily and he was knowledgeable on completing the reservation process and assigning a truck for me. The issues I ran into though were related to the pick-up timing. I selected 9am, which was the opening time of the location. When I arrived at 8:55 there was no staff and the location was closed. I would think that staff would be scheduled to be there prior to the first pick-up time of the day, maybe around 8-8:30 in order to be ready for customers when doors open at 9:00. A staff member arrived at 9am but did not open the doors until 9:10. When I entered and followed him to the counter, there was no greeting and he was still wearing his winter coat. There was a strong odor of marijuana in the facility, as if someone had jut smoked it. As we made it to the service counter, he just looked at me and again no greeting or asking how he could help. He was knowledgeable and quickly sorted out my reservation and assigned me a truck. However, it was blocked in by two other trucks. The staff member was able to swap out for another truck, but then I had to find a broom and clear snow off the windows. I would expect a truck to be checked out, clear of snow, and ready for a customer to easily drive out of the facility, something that could be possible if employees started shifts prior to the opening of the facility. When I returned the truck, another employee was waiting in a truck to close out the rental and he was very quick to do so. This employee also had a strong smell of marijuana, but not sure if that was residual from use prior to work.
LORI AWas unaware I reserved a one way move, makes no sense why a storage facility reserved in the same building would be a one way mce rather than correct or even ask why a in town would be the correct move. Just took the money
michael vI contacted customer service over the phone to book a reservation for a cargo van. However, when I got to the location to pick it up I was told that there weren't any cargo vans and I was double booked. The clerk told me this happens all the time. I found this to be unacceptable. I hope going forward this doesn't happen again.
NIKKIA AThe app said there wouldn't be an in-person representative but there actually were a few employees - which was nice.
Anna CNo complaints with the place or stuff
bernard s | Overall ExperienceThe rental truck was dirty had rice in the back and smell like cat. I was very disappointed, I told the employee my issues when I drop the van.
TIFFANY ALove the service the communication was great love the experience 💯
MILLIAM GHappy Holidays
DOLORES AAll set - service was great - the attendants were respectful and professional - I had a good experience at that location.
JEFFREY DGood service
SYED HThe manager, Jazz is the best. We opened our storage unit to find it had a building support pole in the middle. She immediately found us another storage unit down the hall. No issue. We also rented a trailer to move items and that went smooth as silk. This location is the best and Jazz and her team are very attentive and helpful.
Carey MThe storage space had not been swept out before I moved in. There were mouse droppings on the floor there. Your staff face to face was great and helpful.
Alan S | Overall ExperienceMention towing button Mention gassing up the truck Have dolly available to rent
ANDREW HThis was the easiest Uhaul pickup and drop-off I’ve ever had and even early in the morning, the entire staff was friendly and warm. On a stressful moving day, I was so happy to have received such good service from all involved and I appreciate you! :)
Emily AI will never use any other storage facilities but this one!!!!
latishia h | First Impressionsgreat people
MARTIN RAnd the reason why I feel this way is because I have some lamps that was inside the storage and when I went to clean it out, my lamps were missing, and I understand that I didn't get the insurance because I didn't feel that I needed the insurance and you guys feel like you're not responsible for my so that's why I'm gonna write this as a poor because things like that shouldn't happen I trusted you guys with my stuff and my lamps wasn't cheap. They cost me $300.
Shanda W | Overall ExperienceClean Trucks Back was not clean
Henry HI was in and out with no waiting time
JENNIFER GI do believe the mileage costs is high and trying to extend your reservation was a bust. I'm disabled in a wheelchair and physically disabled. I couldn't extend for the van which I was able to get in. They offered me trucks which was impossible for me to get in. I feel that it would be nice to have been contacted before the end of my rental.
ENID RVery hard to reach someone in the store, I have been dealing with a charge that should be off for the last 2 weeks and still no response from the management in this store.
Chara L | Overall ExperienceGreat
Esther DI made mistakes on my reservation and they helped me very well and very good customer service.
Vanessa FNo locks were available to purchase for securing trailer to truck hitch, had to make extra stop at harbor freight to obtain locks.
James RRude attendant upon arrival. Trailer in disrepair
Scott AWent to rent truck for critical business move, U-haul national system was down so we could not rent the truck. Sales lady said she would call me when the system came back up. 24hrs later she did not call, so I went back down to the store and the system was back up. So much for a call back by anyone. I rented the truck and then whenever i went to start the truck it would not start, we had to try 3 times before it would start. this happened every time!!
LEIGHD SThey charge too much many for gas
wais aDon't know any names but the two gentlemen who checked me out were very helpful.
Kurt RUnbelievable management
Hiland ACharge proper mileage used and not close early
JUSTIN BThe girl was great
Tracy SYour service was impeccable!! Beginning with the treatment that I received at the counter (Deja), through the quality and maintenance of your vehicle, there was First class attention.
Michael PI was calling all month to get the insurance on my unit removed due to the increasing price. Corporate was unable to help me. I was unable to get a hold of the stores even though it called over 10 times. Corporate was never able to get a hold of this store. Corporate told me multiple times that they were sending messages to the store for them to follow up with me as well as the general manager to follow up with me. When I went into the store, someone was sitting behind the desk. No one else was in store and I had just called and no one called. Jazz I believe was the person behind the counter who told me she was a general manager, and had never been notified by corporate that she need to reach out to me. She wasn’t very apologetic about the situation and answered the phone call on her personal phone not the store phone during our interaction which I thought was very rude.
Sidney N | First ImpressionsOne box left in there went to pick up today & it's been stolen above says pickup date was 8/30 not true it was this morning 9:15 - there was an unopened lock on the floor so someone has been in there - I was told the computer shows room was ready to sell - that wasn't true either - how about someone help me with this?
amy r | Overall ExperienceMs Jazmin Waters is an exceptional hospitable manager that helped me tremendously. Her heart of love for customers peace is evident. Thank you Jasmine Waters and thank you U haul
laurie g | Overall ExperienceVery friendly and very helpful
bryan b | First ImpressionsMalik is so friendly and always willing to help and address your concerns on whatever you need. I like his customer service. I will definitely recommend anybody to come and rent there.
Courtney C | Overall ExperienceI am truly pleased with my property being there.
Rodney S | First ImpressionsVery grateful for the guidance to ensure my peace. The awesome hospitality and service is to be commended. I was so stressed and their genuine concern helped tremendously. Thank you so much.
laurie g | First ImpressionsThank you for safely keeping my things in storage for over a year and a half. Always maintained trucks never have to worry about damaged things. Thank you Jazz waters and her team. They are great!
Chasity B | Overall ExperienceExcellent job
Robert W | First ImpressionsJazz runs a fantastic facility
Juan V | Overall ExperienceI reserved a 15’ truck and 10x10 storage unit got the truck but was not given the unit there was no 10x10 available even though I reserved it instead was given to medium ones which I didn’t mind till I found out I was not able to fit all my stuff in them and on top of it didn’t know till I got home that I would have to pay for both storage units I should have gotten the price for just a10x10 since the unit I reserved was given away then upon returning the truck it’s trying to charge me extra for gas even though I put gas back to where it was when I got it I’m not happy at all
Tara L | First ImpressionsI kept my things there for 6 years. Never had a problem. Never had a bug. Festation staff was always friendly. It was a good 6 years. Thank you, uhaul
nadine D | Overall ExperienceMalek? was one of the friendliest patient customer service person I have ever done business with I was having a very emotional day & he turned me right side up again - what a pleasure
amy r | First ImpressionsThey have gone above and beyond in our Buisness with them. Jazz has been a pleasure to work with even when I was Difficult. Thank you for your service.
Patricia R | First ImpressionsAs always, Jazz, general manager and her staff always are professional, courteous and helpful. I closed my storage unit out yesterday but if I should require a storage facility in Rochester, NY I would return to this location in a heartbeat. Thank you
Kim k | Overall ExperienceGreat service
jim w | Overall ExperienceThank you for your service
Melvin L | Overall ExperienceMiss Jazz Waters. Customer service skills are stupendous! She is knowledgeable patient informative and very caring. She personally made my Uhaul experience and exceptional one I think of for every phone call every change of credit card and her patience. Sincerely, Cheryl Carr.
CHERYL C | Overall ExperienceThis location is wonderful, helpful, neat & clean and run by management that you can tell loves her job and treats her staff nicely. I would highly suggest this location and if I ever need storage in the near future, this is the place I’m going.
Kelly d | Overall ExperienceI spoke with an employee concerning moving from storage a day or two after the contract date. I was told I would have a few days grace period. The contract date was Jan. 1. I returned on the 4th and was charged $94. That is more than half a month rent for 3 days. They called it a settlement fee.
jacqueline l | Overall ExperienceN/A
dennis m | Overall ExperienceHad no issues securing my space. Or moving in or out. They helped me a lot with my move out process since it was in between a billing cycle.
TOWANNADENISE A | Overall ExperienceIt was a pleasure doing business with you. I especially appreciated Jaszmine. She was always very helpful.
Shirley a | Overall ExperienceWould definitely use your facility again if needed.
Tonya T | Overall ExperienceU-Haul employees are very courteous. Malik C was extremely helpful changing my locker. Very good at explaining how the check in worked and general workings of the facilities. I am quite happy with the experience.
Linda B | Online Move InSome staff was very friendly and helpful. But overall everything was good and on time.
COURTNEY C | Overall ExperienceWell is was funny 😁 I kept going around in circles it felt like a maze looking for my unit 😆 🤣 😂
Spirituschristiprison O | First ImpressionsGreat customer service
ALBERTHA H | First ImpressionsThank You 😊 I’m very very Satisfied with Uhaul Services and Staff!❤️
Amanda T | Overall ExperienceGreat facility but didn't interact with staff.
Gayle S | Overall ExperienceGreat place to store your stuff.
manuel r | Online Move InGood
asad n | Overall ExperienceThank you very much for my experience with you all ...
SHYAUNA L | Overall ExperienceThe elevator need to be a little bigger that way people can put three cars at the time and have space to stand
Oliver O | First ImpressionsCustomer service could be better
Adrian C | Overall ExperiencePrice was too high
Falesha W | Overall ExperienceLovely friendly atmosphere
paul e | First ImpressionsThey didn't hold my unit I had reserved, so I had to squeeze the items I brought in a 10×15 truck into a 10 x10 unit. So I had to move some of my things to my son's house. Defeats the purpose of a reservation. Then I se the payment up on auto pay, and you started sending me late payment notices. Not a good experience.
JOHN K | Overall ExperienceFantastic experience, wonderful and attentive staff at this facility.
Devin C | Overall ExperienceI reserved a 10x15 storage unit I came with a 10 x15 truck full only to be told my reservation would not be honored. All they had was a 10x10 which I stuffed full and took some things to my son's house. A poor way to do business
JOHN K | First ImpressionsThe one to three dollar increases every month is extremely annoying. I also wish it was 24 hour access
Dionisis C | Overall ExperienceThe staff was incredibly patient, helpful, and kind. I had to call multiple times and they treated me extremely well. The move-in was far easier than anticipated! Extremely happy with my experience. Thank you to Jazz and her team, especially the woman who helped me in person - name started with a D, so sorry I forgot!
Devin C | First ImpressionsThis was my 2nd time at U-Haul. I went into one of the locations to get an storage unit and the sales representative was very rude. So my daughter just booked it online for me.
Tonya T | Online Move InI was told I qualified for a month of free storage then when I went to actually reserve a unit, I was not actually told it only qualifies if I was moving out of town, nor was I told I wouldn’t be able to access the unit until the following day. The experience was just mayhem and a lot of misinformation. Definitely not renting from Uhaul EVER again!
DARRELLM J | Online Move InMalik was very helpful and kind.
Danielle F | First ImpressionsJazz is an amazing general manager...she is patient, professional, and a great conflict resolver...She is an asset to the UHaul organization...I wish her the best in her future endeavors....
Michael C | Overall ExperienceI love the manager Jazz! Very professional and a sweetheart. The man that works there saw I needed help lifting something and came outside and helped me. A great staff!
Alexis H | Overall ExperienceI had two flat screen TV and all my stuff know down and I don't why my unit was lock.
Teresa C | Overall ExperienceGood Day. The entire facility was very cleaned, well lit. I had no problems really. I left my unit clean and in order. Unit 3125. I would utilize your facility again and recommend it to others. Thank You Marjorie Coston
Marjorie C | Overall ExperienceI was charged for 2 dolly’s when I chose the $10 dolly online . Plus the truck I originally got was 19.95 and it did not come with a ramp, so I asked for 1 with ramp and was charged extra. Also I rented the u-haul from 1 to 2 and was charged $80
Shavon C | Online Move InHard to get to unit. Far walk inside. Expensive for small space.
Nicole T | First ImpressionsThe location is good. Check-in and moving my boxes in was a breeze. That part went very smoothly. I found a vertical beam in the middle of my 5 x 10 space without being told that it was there. It was very nice to have a bathroom on the second floor with plenty of water, soap and paper, however it did not appear to be very clean.
Alan S | First ImpressionsGreat customer service!!! Literally couldn’t have asked for a better experience!
Blaze H | First ImpressionsThe people where very friendly and helpful, would use again and recommend it to others. Thank You.
Jason S | Overall ExperienceIf you need anything the staff are amazing at helping! If I ever need a storage unit in the future, I would definitely come back here!
Donna C | Overall ExperienceI was very afraid every time I was in the elevator and it was out of order the day that I had to move a couch out and had to take it down the stairs. The lights shut off automatically one day when I was organizing my unit and left me in the dark until I walked down the hall aways and it came back on. The price went up and I got out.
Theresa T | Overall ExperienceThey were great
Minerva R | Overall ExperienceTerrible customer service 👎🏽👎🏽👎🏽👎🏽👎🏽
Alicia R | Online Move InI would have stayed but it was ridiculous to keep going up on your prices
manuel h | Overall ExperienceThe entire staff was awesome and very friendly.
Ronnie W | Overall ExperienceThe staff were very kind. The facility was very clean. No problems at all. I would definitely recommend to friends and family.
Denise B | Overall ExperienceHaving only one elevator and it being small was the only downside
jason o | First ImpressionsStorage unit was repeatedly filled with animal feces. Ruined all my stuff. Closed it months ago and they called me asking why I hadn’t paid. Hundreds of dollars worth of stuff that I didn’t even want to touch because it was destroyed.
Hannah L | Overall ExperienceThe guy working the office was so helpful and nice! It was honestly the best experience I've had with a storage place!
Skye O | Online Move InThe light on the hall where my unit is will go off if I’m in my storage organizing which in turn makes the storage and hall very dark and scary. The light won’t trigger on unless I walk to the end of the hall. This is the only disappointment with the rents unit/services.
Rachel L | First ImpressionsMoved out and was charged for months after that because they never checked online
Kyasia D | Overall ExperienceGreat staff. Spotless! Great location! Good pricing!
Melody J | Overall ExperienceThese folks are amazing! I had a landlord change my move-in date last minute and needed to find a storage unit and move my stuff in within hours. They found me a space, anticipated my every need and took care of each one. The convenient hours, accessibility, security system, loading dock, use of rolling flat carts made moving in and out a breeze! Every staff member I worked with here was friendly efficient, professional and knowledgeable and set my mind at ease. I enthusiastically recommend this West Irondequoit U-Haul storage facility. My experience renting a space here was truly awesome!
Mary C | Overall ExperienceAlthough I had An amazing experience I think that utilizing QR code for check out would be so much easier than finding an attendant.
JESSICAD W | Overall ExperienceI’m waiting for some one to contact me i empty my storages due to roaches i have pictures and want some of my money back
Lisa B | Overall ExperienceJazz is an amazing customer service specialist.
JESSICAD W | First ImpressionsThe gentleman. That took care of us was very respectful and friendly
Maria S | First ImpressionsThe best staff and service from this storage in West IRONDEQUOIT where Jazz is the manger. They are essential to me!
Michelle N | Overall ExperienceI don't have any complaints the manager took care of all my needs place was well lit secure and a very good place to have storage
PAUL L | Overall ExperienceAn employee actually came out and helped me load an item into my car when I cleared out my container. Way above and beyond helpful. I was so grateful. The woman that works there is awesome. I highly recommend that facility. They care about the customers!
Alexis H | Overall ExperienceGreat experience
jamil t | First ImpressionsShould be even better if rent could be prorated for a partial month. It stinks to waste money and pay for day you are no longer using the space.
Rachel H | Overall ExperienceThe facility is great and able to be accessed easily. the first unit had a strange post inconveniently dissecting the space making it not good for large furniture. we discovered this only when we got there fully ready to unload. For this spaces that is not discounted, customers should be shown it first. we were easily given another space without this issue when we asked for it.
Jocelyn A | Overall ExperienceI was booked for a storage and when I got there I was told there wasn’t any available. When I called the next day the girl told me she would put me through to a manager said it was going to be a direct transfer and I was on hold for another 30 min. Very unprofessional. The staff at uhaul 1106 ridge rd helped me not costumer service.
TONY E | First ImpressionsAll went well with my unit. I felt safe at all times. Staff was always helpful!
Yahaira V | Overall ExperienceShould not have been charged a whole month for 2 days during holiday weekend now cant move out supervisor was supposed to call never did
MEGAN F | Overall ExperienceNo
Elaine B | Overall ExperienceIt was bit frustrating that I was charged a $15 late fee for being one day late on a storage rental payment. I lost the debit card that was on file and I forgot to update it before the auto debit attempt. There should be a bit of a grace period for late rent payments (or for the first past due payment).
Christine A | Overall ExperiencePricing is a barrier.
Megan H | Overall ExperienceIt's just a bit expensive though
Karen R | First ImpressionsIf I needstorage,again, you are the company that I would use. GREAT services!!!
DERRICK C | Overall ExperienceJazz is the best. Thanks for your service.
ANDREA V | First ImpressionsJazz was very knowledgeable, kind, and helpful I certainly would recommend u haul to anyone that needs storage or a truck for moving
Maria R | Overall Experienceman working was rude, not only to me but the 9 month pregnant lady before me. i got there at 11:30am, he had a panic attack and threatened to kill himself then locked himself in an office. cops came, ambulance came. couldn’t get my truck until past 2 waited for HOURS, lost $200 from my movers because they were paid hourly and there wasn’t anything i could about that. was charged twice by uhaul for the truck. man was calling me a dumb b**** under his breath, i was so SO understanding that he was having a bad day, i asked “hey are you okay, why are you acting like this are you having a bad day” and his response was “ WOULD YOU WANT TO BE WORKING AT UHAUL??” if you don’t want to work here and it makes you THAT MISERABLE that you have to disrespect customers especially a 9 month pregnant woman then simply don’t, clearly it’s not good for your mental health and there are mannnny entry level jobs hiring right now. I understand hurt people hurt people and if he was just like yeah today sucked i could have been so nice and understanding but i told him i ordered mats and he’s claiming i didn’t while i have the receipt right in my hand then mumbling dumb b**** under his breath i completely lost it, i refuse to be called that nor will i stand for that as a woman. i need my multiple charges refunded and will keep showing up until they are. this is completely ridiculous. I had to take my DOCTOR PRESCRIBED ANXIETY MEDICINE THAT IS IN MY NAME FOR PANIC ATTACKS then he’s calling me a pill popper? Nahhhhhh you got the wrong one. Sir this is so I don’t flip out and start treating people the way you are. Watch the footage. Fire him. Refund me. You’re a million dollar corporation this is ridiculous.
Shannon M | First Impressionsnone
Gerald P | Overall ExperienceConvient and very secure from my experience
Robert M | First ImpressionsA little pricey but worth it
Edward P | Overall ExperienceVery pleasant staff. Especially, during a relatives hospice care, and our need to empty of the apartment in a timely manner.
Richard C | Overall ExperienceIt's clean, well lit, and Shaun was great to work with - but the unit is not secure. Anyone who has ever rented there knows they can just walk in through the front center doors (which automatically open for anyone passing by) and choose which unit they wish to break into. They then can walk back outside and disarm that unit allowing them to go back in and pick the lock (which is not difficult) or cut the latch and remove the lock altogether (which happened to me in a previous storage unit). It is simply not secure enough.
Richard J | Overall ExperienceThis is my favorite U- haul location in Rochester.
Michelle N | Overall ExperienceI utilize Uhaul for all my moving needs. I highly recommend it to anyone that needs storage, truck rental, boxes etc
MARIA R | Online Move InIt was reassuring.....
Leroy P | Overall ExperienceNA
Bobbie S | Online Move InJazz at the West Irondequoit location was so helpful. She made the process of renting the truck and moving into storage understandable, efficient and quick. I would like to give her very high marks for customer service!!!
urslea k | First ImpressionsToo expensive.
greg a | Overall ExperienceJazz the manager was great! Very friendly and helpful. Made the move easy and quick.
Danielle K | First ImpressionsA good experience and choice.
Clarence A | Overall ExperienceI didn't need to access my storage unit very often during the 9 months I had it, but every time I called the office or did go there, the staff was very friendly and helpful. The facility was always clean and secure. I would highly recommend this location!
LAURA C | Overall ExperienceI use this particular facility frequently and Jazz and her staff have yet to be outdone. Clean, easy to load and unload and always enough vehicles in stock to meet my needs. My personal favorite in Rochester!
Michael D | Overall ExperienceStaff was very friendly and helpful. I appreciate them making a rough day easier. Thank you
ALICIA G | First ImpressionsI use storage facilities frequently for my business and have NEVER had anybody beat Jazz in any category. The staff and standards of this facility are the best I have ever used.
Michael D | First ImpressionsI want to Thank you for ur wonderful service,
nilda V | Overall ExperienceFacilities were always clean and secure. Jazz was swell to work with, and always helpful. I have (and will continue) to recommend this location for both storage and rentals.
timothy w | Overall ExperienceI'd like to acknowledge an employee named Jazz.She was extremely helpful, very kind,and professional.It was a pleasant experience do to her and her experience and knowledge with customer service.
Michael H | Overall ExperienceVery secure and my valuables are in perfect shape!
Latoya B | Overall ExperienceJazz went out of her way to help me make sure I got the best deal possible on my storage unit and truck rental and was a huge help in getting everything sorted out when the online system glitched and changed information after I'd submitted my reservation. Top notch customer service and an excellent human. Thank you!
Melody F | First ImpressionsThe General Manager, Jazz, was always a pleasure to deal with. very knowledgeable and professional.
thomas s | Overall ExperienceManager the best!!!
Michelle N | First ImpressionsI would use this service again in future if need be great experience
Tashonna M | Overall ExperienceI had my storage unit for 18 months and never had a complaint. Even when I could not not get into my locker because I blocked the door with items, they climbed in for me and fixed the items away from the door and never had another issue. They were very pleasant.
mildred b | Overall ExperienceWe were please with the service here.
Efrain C | Overall ExperienceCool facility
keith t | Overall ExperienceThe staff is nice and helpful but they seem tired or over worked or just hate their jobs.
Megan M | Overall ExperienceForced me to buy a special kind of lock on top which is garbage.
Jeremy S | Overall ExperienceHelped us in a difficult move—Thanks!
DAVID P | Overall ExperienceWhen I went to pick up my things there were roaches in my dresser drawers. When I informed staff he was not supportive and stated he couldn’t control what people brought in.
Ciera P | Overall ExperienceVery clean and easy access to my storage
Jennifer M | Overall ExperienceI moved from an outdoor unit at another facility to an indoor one here! Climate control, temperature control, electronic security plus my lock. Clean inside and out, what more could you want?
James Y | Overall ExperienceRoaches everywhere.
corey r | Overall ExperienceThe gentleman who rented me the stirage was very kind. Rhe facility was always clean. I think the access hoyrs shoyld be til 9pm daily.
Nicole R | Overall Experiencethank you to the staff
frank b | Overall ExperienceMe rentaron un truck sin aire acondicionado,fatal servició
Zenaida H | First ImpressionsAndrew was clear and helpful. He explained everything to me and was very nice. The place is clean and looked good.
Megan M | First ImpressionsJust what we needed.
Paul h | Overall ExperienceThank you for your service
Davante S | Overall ExperienceMy stuff was roach infested and I did not have roaches before I moved it there.
Marquitis C | Overall ExperienceComputer system in office was very slow. Customer service at location was very unprofessional. There was only ever 1 person working. That person was spread way too thin. Water leaked into our unit.
MICHAEL S | Overall ExperienceVery satisfied customer
Patricia B | Overall ExperienceIn the 5 years I have been a customer here both Jazz and Mckaela have done an excellent job. James also does a 5 star job of keeping the facility in presentable condition.
Michael D | Overall ExperienceHorrible customer service
chris b | Overall ExperienceHorrible customer service
chris b | Overall ExperienceCashier was very short and inpatient
Brianna P | ReservationTerrific facility. I interfaced with 3 staff members at different times, both at check-in, check-out and during my stay, and all were friendly, efficient and very helpful. Thanks.
Edward S | Overall ExperienceOnly complaint I have is the smell still lurking on the 2nd floor.
Antero B | ReservationPerson that checked us in was patient, helpful and thorough. Thanks
Edward S | ReservationI was treated real badly after my service and got the runaround it was so sad it's terrible when people know moving is stressful and they do nothing to help but make things worse
Latiesha N | Overall ExperienceThe facilities are beautiful and clean. The service needs to be worked on at both locations in Irondequoit
maria d | ReservationGreat service. The employees explained clearly explained contracts and are very easy to deal with.
sonie b | ReservationThey need an extra person fior help. Mostly everything was clean and everyone was very nice
Atha F | Overall ExperiencePleasant people and place I will send again
lynn Y | ReservationThe staff were rude and nasty not all of them but most of them no customer service experience at all
Dorothy S | Overall ExperienceThe lady I spoke to on the phone was very helpful and accommodating.
Sandy W | ReservationMy apologies, I didn’t properly close out my storage due to personal reasons. Excellent overall!
Lysandra B | Overall ExperienceThank you for an extremely stress-free and professional experience!
Tyler C | Overall ExperienceGreat folks who were so helpful with our move
James M | Overall ExperienceWe needed an “in-between” solution for larger home items while we remodeled. Your storage units were close to home, and very convenient.
Brad S | Overall ExperienceThe staff was friendly and helpful. Even my fellow co-customers were friendly and helpful. The facility was clean, dry, and convenient.
allyn t | Overall Experience