Customer Reviews for U-Haul Moving & Storage of West Park

Rating:

5.0

We received our van in a timely manner with our reservation.

Rating:

5.0

Overall was good. They had issues with the car hauler but were quick to let me know when another arrived. I would like to make a suggestion to employees while you’re waiting to be helped. Don’t be a JERK to fellow employees when helping customers. Really didn’t appreciate the way one of your employees was talking to the other gentleman that was helping me. Do that CRAP when I’m gone.

Rating:

5.0

This is the only U-Haul outlet that I will go to. They have the best customer service in town.

Rating:

5.0

Great service!!!

Rating:

5.0

Great people, fast east service.

Rating:

5.0

Great customer service. Efficient and pleasant. Assisted with the hook-up of the trailer and returnl

Rating:

1.0

The worst experience I’ve ever had and I still haven’t gotten my refund.

Rating:

5.0

They were excellent!

Rating:

5.0

The best

Rating:

4.0

Have the Glasgow place be educated on what a hookup looks like so they don’t lie and force people to buy equipment that is not needed and not try to force people to go without. equipment. She obviously did not want to rent to us for some reason not sure if she was thinking because I’m female I would be incompetent like her. Or because my kids were not white or honestly I don’t know what her issue was maybe just a bad day. But to be treated as though I am an idiot is unexceptable . And don’t appreciate someone who is uneducated to put themselves on a pedestal. I’m not dumb nor poor so no issues should have been had. I give her and the facility in Glasgow -10. 1515 grand I would give an 8!

Rating:

3.0

Dresser feet broken as well as the plug for our tool box.

Rating:

5.0

Everything and everyone was amazing! I would certainly recommend Uhaul and l appreciate all the great customer service l received. I understand the logistics but l had to pay a full month for 5 days...

Rating:

3.0

I had to find the truck myself. I had to get a scraper to even get the ice off. I had a process for $50 and didn’t know I was going to pay over 70$. It was for less than a 4 hr rent. I will not go to that location again. Customer service is terrible if the location knows where exactly what tim I will arrive and th truck is not ready and I warmed up after a snow storm. I had to go quite a ways to get my scraper and find the truck. I had to use the keys to find it. Train your people for a better experience. The location at 22nd and Grand are much better and have been using them for many years

Rating:

5.0

Anthony, as always, is very helpful, knowledgable, and great to work with. He won't rush the process when working with a new client setting up her first storage unit, which I witnessed while waiting to complete my drop-off. Took care of her, as he should, before moving onto me. Relaxing experience! TC

Rating:

5.0

Excellent service and prompt responses to all my questions. I'll use this Uhaul location again for sure.

Rating:

4.0

The garage doors don't work consistently. Sometimes the sensors aren't working or even the manual buttons don't work. Otherwise, I had no other issues renting from this facility.

Rating:

5.0

Quick and smooth drop off.

Rating:

5.0

Everything was great! Clean, truck ran good, it was a good experience!

Rating:

4.0

Whoever cleaned the inside went a little too crazy on cleaner because the fumes inside the truck gave me a headache.

Rating:

1.0

Worst business ever.

Rating:

1.0

24 hr roadside is a joke and so is the insurance you purchase to protect yourself. Got stuck in the snow and called roadside and they told me it would cost me $750.00 for them to come pull me out and the wait time was 16 to 18 hours. And they said they only thing the insurance covers is a dead battery. I Live where there is snow and this is bound to have a lot but because of this I has to get it out myself which took almost 10 hrs and so I lost so much time and a whole day of moving so…… THANKS FOR NOTHING U-HAUL I WILL NOT BE EVER RENTING ANYTHING FROM YOU GIYS AGAIN AND AM GOING TO MSKE SURE IT IS MY LIFES PURPOSE TO TELL EVERYONE HOW BAD OF A COMPANY YOU GUYS ARE AND WRITE ARTICLES IN ALL THE LOCAL PAPERS AND ALL THE LOCAL NEWS OUTLETS TILL YOU GUYS STOP TAKING PEOPLES HARD EARNED MONEY SCAMMING PEOPLE TO BUY EXTRA THINGS…… ONE GOOD GESTURE WOULD TO REFUND ME THE MONEY I LOST PAYING YOU GUYS AND THE TIME I HAD TO WASTE BECAUSE OF YOUR ROADSIDE AND INSURANCE NOT DOUNG ANYTHING TO HELP PEOPLE….. MOST PLACES WOYLD HAVE CHARGED ME 40 to 50 DOLLARS AN HOURS TO DIG ME OUT I THINK MY TIME AND EVERYTHING IS WORTH AT LEAST HALF OF THAT BUT I AM WILLING TO BE NOTHING WILL HAPPEN…. DO BETTER PEOPLE

Rating:

5.0

Winter here in Montana is hard on drivers at times. Your trucks should have anti freeze window washing fluid in them. The regular window washing solution turns to ice instead of cleaning the front window.

Rating:

5.0

Awesome experience.

Rating:

4.0

SEE PARAGRAPH ABOVE

Rating:

4.0

The first trucks heater blower fan did not work- Had to return to store to change trucks, that was handled well- the second truck needed wiper blades to see well during snow storm. Was compensated for the inconvenience but felt vehicles should be better prepped for rental.

Rating:

5.0

Not sure what happened but had a leaf spring shackle break on trailer, called road side assistance and they came to a very remote location in the mountains of Montana to retrieve the trailer.. awesome!

Rating:

4.0

The fuel tank leaked gas when filled full of fuel and ran out over the ground underneath the truck. The GM was very responsive and helpful at the Bozeman/Huffine location.

Rating:

5.0

I wish there was a way to allow 24/7 access or extended hours with our sign-in code. We always seem to miss the late access in the middle of our projects.

Rating:

5.0

Best storage location I’ve ever experienced. Feels safe. People are always around to help or answer questions. Very clean. I’m very impressed

Rating:

5.0

Michael and Jessica were awesome to work with especially around the holidays. They have great customer service and efficient at their work.

Rating:

5.0

Nice people and easy access.

Rating:

5.0

The staff were friendly and helpful. The vehicle was clean and ready to go.

Rating:

5.0

Michael was Friendly, Courteous and Professional and provided Excellent Customer Service, including inspection of the trailer, explaining and demonstrating newer style self-locking drop on hitch and verifying all lights working on trailer!

Rating:

5.0

What an incredible helpful crew! I was treated so well, the checkin process was fast and easy.

Rating:

5.0

The drop off was smooth with quick response.

Rating:

4.0

Although it worked out well for us, despite having scheduled a trailer 44+ days before our pickup, they didn't have the size I reserved. They did give us a larger trailer for the same price and as it turned out, it was the best option for us. The staff worked hard and we're nice throughout the process.

Rating:

5.0

I appreciate the patience that the staff took to help me in my time of need! Excellent service.

Rating:

5.0

I have never had a storage space so clean and set up so great . Your people were wohderful

Rating:

5.0

Thank you to all the uHaul staff ! You made the move from Montana to Oregon so much easier!!

Rating:

4.0

We needed a forklift the day that we dropped our items off and the person who was available did not feel comfortable, lifting an upright piano so therefore, we ended up doing it ourselves

Rating:

5.0

Michael and his staff are very kind and helpful

Rating:

5.0

Beautiful experience and staff ..... WOW WOW WOW ..... will be back and spread the word of a beautiful experience and THANK YOU!!!!!!!

Rating:

5.0

The Manager's customer service is awesome!

Rating:

5.0

Extending the access hours to 11pm would be helpful Also…. The signage seems to indicate that access is only available at 7am…. Really access is available at 5am. The signage should be updated! (Caused a significant issue for me)

Rating:

5.0

Very friendly and easy to communicate with. Would highly recommend and definitely use again

Rating:

5.0

Great service

Rating:

4.0

Well nothing about it was $19.99 But I do appreciate the ability to rent and return.

Rating:

5.0

Very helpful personnel, despite the implementation of a software upgrade that would not allow me to upload the 'required' photos of the vehicle. Everyone was polite, attentive, friendly and patient.

Rating:

5.0

Everything was great!

Rating:

5.0

Was in and out quickly:)

Rating:

4.0

The customer service was great and informative!

Rating:

5.0

Great experience

Rating:

5.0

I felt there were too many furniture pads. They took up much needed space, especially having 5 u-boxes.

Rating:

5.0

I enjoyed all the stuff that I had in interaction with. They were always helpful and gave me ways to work things out when I had a problem.

Rating:

5.0

Jessica went above and beyond helping me set up my storage unit and future trailer rental. I can only imagine all that your staff contends with on a daily basis but all the times I e been in the store for dupplies they are all helpful. I’ve been through so many ups & downs, after the death of my mother, with trying to move to another state. I initially was hoping to hire a mover to do it all. But choices are very limited in Billings. Now that you provide so many moving options I’ll choose U-Haul from the beginning, if I have to move again. Thanks again Jessica. You’re an Angel in disguise! Karen H.

Rating:

5.0

The associate was very helpful and friendly. She gave us all the information we needed. The facility is very clean and nice. The unit we were given was also clean. I would definitely recommend this facility to friends.

Rating:

5.0

The delivery driver was nice a professional. Would have been nice if the text system estimated time. Pretty sure I had to call. Also we used for boxes, the bags of furniture pads just too up space. And didn’t even know we were getting them. Maybe when ordering people can choose how many bags to furniture pads. We barely needed one especially since cross town move. Also wish had option of during month long rental of more than one drop at next house. Then bring container back to current home to refill. That wasn’t an option would have needed to make a separate reservation.

Rating:

5.0

Quick and efficient checkin. We were in and out in less than 20 minutes.

Rating:

1.0

This was the absolute worst experience we have ever had, if you look at our account you will see we use your services often. The manager in the billings office was disrespectful, the truck head lights and electrical issues and cam on and off with bumps, the exhaust was disconnected and my son had to reconnect. She told us that my son was fine driving because it had to go to Bozeman for repairs. When we asked for another truck she said no. It backfired a lot on the trip and the headlights were hit and miss. Worst experience, rude and dismissive. If we were not there for my mother in laws estate help, we would have pushed more, but nerves were on edge after her death. This woman has personal issues that bleed over or something, My grandchildren were shocked by her rudeness, at 7 and 9 years old.

Rating:

5.0

SMOOTH EASY TRANSACTION. U-HAUL AUTO TRANSPORT TRAILERS ARE THE BEST.

Rating:

4.0

Driver came down sick the day my delivery was due, U-haul worked to find an alternate quickly but was still very frustrating to have to unpack over the weeknights instead of the weekend as originally scheduled. 5 stars to the driver who eventually came out, super effort by them to safely unload everything in the dark!

Rating:

5.0

Jessica went way above and beyond for me! She has the best customer service! The whole crew are very kind, caring and very professional! Thank you all for helping me the way you did! I greatly appreciate all of you😊

Rating:

1.0

Mileage error, one of the workers was a bit rude when we tried to explain. The other two were great though. Also, the fuel gauge was improperly marker. We took a photo of both the mileage and fuel before we left. The rep was notified and said there's nothing he can do about it and the price was still the same, than proceeded to charge us for the fuel error. So I just had to go to the gas station, add more miles because the price was too high for the 5 dollars of gas I had to put to move the needle. Honestly it's just wild that we rented it for 2 hours, only drove it 17 miles and had returned it same day, just to be treated that way.

Rating:

5.0

I appreciated the lady that helped me.i just can't remember her name.she works at the one on 16th? and grand in billings,mt.

Rating:

5.0

Jessica and your stuff at U-Haul are simply amazing the time came when I didn't need as big of a shed as I had and I did not want to give up having a U-Haul shed there just because I like seeing all the friendly faces. So I rented a smaller one for a few months just cuz it made me feel like part of a team. I will miss seeing their faces again Jessica is number one.

Rating:

5.0

Great employees who are very helpful in all phases of rentals and auctions.

Rating:

5.0

Staff member was very nice. She went above and beyond helping us find what was right for me and made sure everything was clear.

Rating:

5.0

Jessica is amazing and has went beyond to help out our new special Olympics team.

Rating:

5.0

Best storage unit I e er rented every other place has been infested with mice I'm glad I chose you at uhaul didn't have that problem period ty I will rent again and uhaul is where I'll do my business

Rating:

5.0

Jessica working at U-Haul was phenomenal

Rating:

5.0

Only comment would be to have a step by step first timer card when I entered the garage doors than entered the the building I did not recognize the key pad so I set alarm off but maybe just a big sign with arrow for disarming

Rating:

5.0

Great Staff and management. Clean facility and I will use them again when needed.

Rating:

5.0

Jessica and all staff I met were amazing. Will definitely be back should l need a storage/rental in the future.

Rating:

4.0

My starting location set drop off 6 hours before I was even leaving. Billings office is 5 stars across the board

Rating:

5.0

Emily and Jessica were AWESOME!! Amazingly helpful, friendly, and professional. They made it easy on a difficult day for me. Storage facility is REALLY NICE. Top-notch…no hyperbole! And the fact it’s indoors AND COOL was a welcome surprise, especially on a day of record breaking 100+ degree heat. Deserve more than 5 Stars. Thanks for the opportunity to share my story. And thank you for your service.

Rating:

5.0

Jessica was amazing, helpful and excellent customer service.

Rating:

5.0

Your staff was extremely nice knowledgeable and gave me excellent service. They deserve a pat on the back, I would definitely recommend them and will use your services again have a great day

Rating:

5.0

Thank you for a great Facility

Rating:

5.0

Amazing crew, including Jessica as the star.

Rating:

4.0

I was nervous putting my whole house in a unit that recently had major leaks but had no problems.

Rating:

4.0

This is by far the best U-Haul I've ever worked with. The staff was easy to work with and listened. The night staff was fun and made check out easy!

Rating:

5.0

The associate who assisted me help make my experience at this location top notch. She was extremely helpful, attentive, and friendly. Will definitely be back to this location for my moving and storage needs in the future!

Rating:

5.0

This by far was the cleanest, most secure storage facility I've ever rented. The staff were by far the best ever and the price, very reasonable to what other, less adequate but pricier facilities were. Impeccable.

Rating:

5.0

The ladies working were very good in accommodating my move into the storage unit. I’m very happy with my choice of this storage unit.

Rating:

5.0

I was going to come back and clean it up this week, but I appreciate not having to. Thank you!

Rating:

5.0

Jessica was extremely helpful and professional. She protected U-Haul policies and procedures while working with our legal situation. Recognized me every time I entered office. Storage unit was easy to access. Carts provided to move items in and out were helpful. Liked that used boxes could be left for other renters use if needed.

Rating:

4.0

needed 24 hoyr access due work schedule

Rating:

5.0

Jessica has gone the extra mile to help me as I am not in Billings & needed to be walked thru many situations & questions!! She is FANTASTIC & I will recommend her facility to anyone!!!

Rating:

5.0

Excellent customer service at your 13th and Grand Ave store in Billings, MT! Great service and very friendly, personable kind people working there who clearly care about providing the best in customer service. Professional people and also 'people people!' I highly recommend them.

Rating:

5.0

Jessica seems pretty awesome.

Rating:

3.0

It took me a month longer to move out than it needed to, due to the facilities being unexpectedly closed and/or blocked off for one construction reason or another. I'm sure things will be better once the update(s) are completed though. It looks nearly done.

Rating:

3.0

Storage facility should be open 24/7. We have codes to get in.

Rating:

5.0

Jessica E. is amazing, such a sweet person. Enjoyed working with her immensely!!

Rating:

5.0

Great staff - very professional and helpful

Rating:

5.0

The woman working was very helpful and cheerful!

Rating:

4.0

The reason I said the hours were inconvenient was because I couldn't get in on Sundays for some time. Also there is a lot of work going on and it isn't the best or convenient environment.

Rating:

1.0

The staff was really great and accommodating... With the exception of the general manager. She was contradicting within her "demands" of the clientele. With me specifically, she was rude, patronizing, unreasonable, dishonest, and went out of her way to cause unnecessary stress and loss of time. She seems to believe that U-Haul is her kingdom, and the rest of the community is at her beck and call. Only to be humiliated and belittled. I will not go back there or recommend this particular location to anyone. The only reason I did not take my business elsewhere, was because of the rest of the staff. They were friendly, compassionate, sincere and eager to serve all clients, starting with the Assistant Manager. She was a breath of fresh air once I spoke with her. She's the reason I didn't back out completely from U-Haul and go elsewhere. When the general manager is on site, all employees are stressed and constantly looking over their shoulder. I've seen myself how she speaks to them. Pretty sure, as a business owner myself, I would call this store, "A hostile work environment". I would hate to be employed by U-Haul if this behavior is condoned or encouraged by the corporate office.

Rating:

4.0

Easy, no-problem transaction.

Rating:

5.0

General manager was outstanding, very happy with her service!

Rating:

5.0

The crew was very friendly and helpful.

Rating:

5.0

The staff here is amazing and should be commended for their excellent customer service and care. They really wowed me with how they went above and beyond to help, not just me but everyone i heard them interact with if there was a line. Great team!

Rating:

5.0

Emily was especially attentive and helpful. I was returning and moving into storage at the last minute before closing, and she was patient and informative. I am very pleased with her, and would HIGHLY recommend. Thank you Emily! You made a tough situation easier for this family!

Rating:

5.0

So so grateful! It was a last, minute decision but it worked out perfectly since I got the first month free. Service was undeniably great. Thank you

Rating:

5.0

Great storage facility with competitive rates. The manager, Jessica was also very helpful multiple times. Thank you

Rating:

5.0

Excellent and great customer service!

Rating:

5.0

After I put a few things away in my unit we stopped at the office and the young man who helped us was very polite and courteous , answered all my questions . Great work at the Billings U-haul Grand Ave location

Rating:

2.0

Myself and several other customers are continuously locked out of the building. Light doesn’t turn green and doors won’t open. Should have open access until 10pm but it has closed at 5 every evening. This has cost me two additional days with the uhaul that would’ve been unnecessary if I could have gotten into my unit. It’s been a huge inconvenience and cost more money than it should have. I told the business about not being able to get in and was not offered any discount of any kind for the uhaul. I was just told I would have to extend it. This sucks

Rating:

5.0

Staff was very helpful very friendly a great place to have for a storage place recommend to all

Rating:

5.0

never had an issue. great place too use for storage.

Rating:

1.0

I fully intend to pursue legal action against the company for the unnecessary emotion duress they placed me under during an active emergency. I paid for a U-Haul they blatanly told me they could not do online, and then it got cancelled 45 minutes before my arrival time. I have already gotten in contact with the BBB to file a formal complaint, including documention of the incident and their posted threat that I would be thrown out for being upset at their continual failures.

Rating:

4.0

I feel like you're inside storage should be 24 hours since you give people codes to get in.

Rating:

5.0

Jessica was very professional. She explained everything thoroughly and alleviated the stress of placing items in storage.

Rating:

5.0

Very good staff! And great facility! Will be needing another unit soon so will be going through the same place!!

Rating:

5.0

I received excellent care from start to finish from every single emplyee. I am completely satisfied and have highy recommended U-Haul.

Rating:

5.0

A-Z I received superb customer care from every single staff member with whom I interacted. I was extremely pleased and thankful for all the extra care provided for me. I as under so much stress as I had to make multiple changes with my original plan. Every staff member was exceptionally patient, kind, and went the extra mile to assist me.

Rating:

5.0

Jessica is phenomenal!

Rating:

5.0

Very happy with my storage unit at this facility, if I need another unit sometime in the future, I will come here .

Rating:

5.0

Jessica is amazing and great to work with!

Rating:

5.0

Was the cleanest and the staff were always very helpful. Thank you.

Rating:

5.0

We were always very happy with the entire process of renting, maintaining and closing our lease out. Great people‼️

Rating:

4.0

Using the app for renting the truck was difficult and we had to call. I was told I could pick up the transport trailer by a uhaul employee with my pickup so I didn't have to waste extra miles and fuel with the uhaul 26 foot truck. But after driving to the location for 40 minutes the on site staff told me no I had to bring in the uhaul truck. That was a huge unprofessional waste of my time and fuel. Lots of miscommunication throughout all employees I spoke with. I ended up driving 115 miles to get truck and trailer before I could start my move. 3 hours lost and about 85 dollars worth of fuel used before my move began. Very frustrating for someone who made a reservation a week in advance for my moving needs. A refund of some sort would be appreciated. If anyone even actually cares or reads these comments. Please reach out to me. 406-926-8970 Eli Jones

Rating:

5.0

Great Place

Rating:

5.0

Jessica runs things great

Rating:

5.0

The kindness, helpfulness, compassion, and thoughtfulness of the manager and her staff at this location are second to NONE! I would rent from them even if I had to drive from Wisconsin, which I did. Lol!! Thank you for giving my family such an amazing experience. I highly recommend this facility!!

Rating:

5.0

They were very good to me and I wood good back if I have to

Rating:

5.0

Very courteous staff manager was very nice and helpful

Rating:

5.0

The staff was kind and friendly. When the owner was setting us up for our unit she was helping 2 other customers simultaneously. She kept moving between us and had all three of us taken care of all at the same time. She made sure we were all happy with our results and was amazing at knowing all the ins and outs of her business. Nice work!

Rating:

5.0

There was an employee cleaning another unit and was very helpful and polite.

Rating:

5.0

Excellent unit and staff was always friendly and helpful.

Rating:

5.0

All staff I have encountered have been very helpful.

Rating:

5.0

Staff was excellent at check in and out, as well as being very helpful during my 1year storage. Best storage facility I have ever used. Will recommend to others and use this UHaul location again.

Rating:

5.0

Extremely helpful and very professional. Treated like family..!!! Thank You!!

Rating:

5.0

I’m 73 years old and Emily was very kind and helpful!

Rating:

5.0

Had no issues with my storage and felt it was completely secure to keep my things for a few months.

Rating:

2.0

The garage doors had been broken for months and when we left we tried to help guide it back on track and because we touched it...we were held liable to the tune of $175 to fix the door. Very shady

Rating:

5.0

I loved the indoor parking! I really appreciated how clean the place was and the bathroom are wonderful. Such a nice place to store.

Rating:

5.0

The owner of this store Jessica Emeterio is the most caring, understanding really works to help and treat every customer like they are family. If the owner in Kona HI would have been half as helpful the U box probably could have been turned around before it got o. Water instead they where uncaring and ended up paying double to get it back to Billings. Jessica went out of her way to help and try to get a resolution. In my opinion she and her Staff are Rock Stars for sure. If you need u haul services go to her store on 15th and Grand.

Rating:

5.0

Our lady representative was extremely helpful! We were supposed to turn the truck in at another location, and she made a phone call, andcwe were able to leave it there. She was extremely knowledgeable and professional. I wish there was more of her in this world

Rating:

5.0

Uhaul has always treated us great anytime we needed a truck or a storage. I would recommend them to anyone.

Rating:

4.0

Inconvenient to always request someone come open the doors to get in to where my unit was

Rating:

5.0

Fantastic customer service! Awesome facility and I'm very much looking forward to the 24-hour access.

Rating:

5.0

Fast-friendly service. Convenient location. Nice clean facility. I'm very much looking forward to the 24-hour accessibility convenience

Rating:

5.0

I want to complement all the staff at this office. They were each great, going over and above to help me get the storage unit I needed as well as my u-haul rental.

Rating:

5.0

Thank you again Jessica for all the help and consideration during the flood <3

Rating:

5.0

I would highly recommend UHaul storage to everyone. Your facility at West Park Plaza is efficient, courteous and clean. I worked with Emily for a couple weeks to insure my needs would be accommodated as an elder with limited mobility. She explained everything to me from gate codes, cart availability and insurance. She was great! All the staff are friendly and gracious. Billings is blessed to have a top notch, heated storage unit for those of us who can't handle the cold. Jeep up the great work with your expansion plans.

Rating:

3.0

Only used for about a month and a half. Not a whole lot of experience

Rating:

5.0

They lady who helped me was very professional. She also got me the promotional deal for the first month free. And she threw in a free pad lock.

Rating:

5.0

Excellent staff and support!

Rating:

5.0

The folks when I made the reservations and when I arrived in Billings were AMAZING!!! (every single one). They were the kind, helpful, patient and friendly. I've been overseeing the estate of a deceased family member for over a year now and in doing so have had to work with dozens of agencies, businesses and many more people. Although I have been very satisfied with many, none have had better customer service and therefore better customer satisfaction than I had with your team in Billings (not even close) Let me put it this way, these estate dealings have been a a nightmare and the shining star in all of this has been been dealing with your company. Whatever you are paying them, raise it. LoL. Seriously though, whoever reads this needs to make sure someone reaches out to these folks, because of them U-Haul will be my ONLY moving company. Great job by all. Thank you so much.

Rating:

5.0

Above any other experience I have ever had during yet another transitional point in life_ I am surely recommending each & everyone needing a smile or a laugh during a commonly stressful process, like moving, U-Haul has never let me down. I mean every one at attention, was willing & more than able to assist me in my endeavors. Jessica Emeterio!! & Crew!! There's BIG PLANS in the Near Future for Such Persons Like You!!! I Certainly Hope You ALL_ the Best of Gratitude_ when it comes back through_to Each of You_ I'm a "U-Hauler" for LIFE!!! Thanks to You, Indubitably. See You Again Soon!! (but Not too Soon for heavens sake) Yours Truest_ in the Tragic City, Mont-ucky J.A.

Rating:

5.0

I can't say enough great things about the way this Uhaul facility is managed! Jessica, Emily, Lori and everyone has been an incredible help with our family. Always a pleasure being there 😊

Rating:

5.0

Things were a little hectic moving here from Colorado and the internet advertising was a bit misleading but Jessica the GM and her staff went over and above to make sure that I was taken care of. They helped accommodate me and made sure that I was satisfied with all they had to offer. As we all know Customer service isn’t what it used to be , but here I felt like it was top notch, so that was super impressive. Thanks Jessica for making this experience great! .

Rating:

5.0

Thank you! Your staff was very helpful

Rating:

2.0

Entering all the information, especially uploading photos of my drivers license was tedious and problematic, but I suppose renting my unit online was worth the time and frustration because I got a free lock. However when I went to move into my unit, I arrived at the facility with a fully packed vehicle at 7pm, only to find that, while the security system recognized my access code, the doors would not open. The website stated that I would have access to my unti between the hours of 5am and 10pm. It really would have been very nice to know that this is not the case and I needed to be there during the hours the office is open in order to access my unit. This was extremely inconvenient and frustrating, and caused several hours of inconvenience, frustration and unnecessary work for myself and my friend , and during a stressful and very busy week where I really didn't have the time to waste unnecessarily transporting heave boxes between my home and my storage unit. I feel that the operators of the facility could have set up their website better and made sure that their business hours were correctly posted. Also, from the before I even rented the unit up to the present moment I have placed several calls, most of them during the hours listed as office hours,to the phone number listed on the website as the number for the main office, and at this time I have yet to have my call answered by any employee of the facility. Also, I'd like to mention that during my visit to the facility today, the hallway which leads to my unit has been newly cleaned and waxed and in addition to all of the other inconveniences I've had to deal with, I also had to push the heave handcart loaded with boxes far out of my way to get to my unit. When I needed help getting to the storage unit I had paid for but was unable to access during the hours the website said I had access I was unable to find a single person to help or even answer a question. But when there was a danger I might mess up someone's newly waxed floor by pushing a cart of heavy belongings I needed to store in the storage unit which I had already paid for, there was no shortage of employees who appeared out of nowhere to tell me not to use the door on the side of the building where my unit is located and not to walk down the hallway which would give me access to my unit without my having to take a tiring and time consuming walking tour of the entire facility. Oh, AND after all that, the lock i was provided with was defective and i had to walk ALL THE WAY BACK to the office to get another one. Overall, I'm pretty dissatisfied with the whole experience. I am hoping that the rest of my experience at this facility goes much better than it has over the past 3 days.

Rating:

5.0

I’m a little curious to know if I needed to have a lock or if you guys supplied that for us cuz if so I didn’t have one in the unit

Rating:

5.0

I loved that the 1st month was free. The place was clean and smelled good. I love the garage doors and the security that is provided to those storing their items there.

Rating:

5.0

This staff IS a blessing;)

Rating:

5.0

When first arrived I could not find my unit but then staff member Jebidiah helped me as walking by. Even had me pull car around to unload at closest exterior doors that were locked. He also brought me 2 wheeled carts and unlocked my unit for me. He went above and beyond in terms of customer service! Also I sent email regarding question on dumpster usage and manager replied back to me within hours. Fantastic customer service at this location.

Rating:

1.0

The manager is nice and friendly and helpful but not all the info was shared at the beginning so during the setup, I had to go back and forth multiple times. The storage process was fine, nothing special, but not bad. But then moving out I got charged automatically on the 26th, and my new apartment cleared me to move in early on the 26th, moved out of the storage unit on the 27th, my payment hadn't even fully posted then, told the employee on the 27th that I was moving out. Went to talk to store employee about a credit or a partial credit as I missed it by one day and have yet to hear from the manager do I'm assuming the answer is no... So I'm out $125 for one day and they get to rent it again and make double the money, how is that fair? Plus when I rented the truck from the office to clear out the storage unit, the employee was so rude that I just wanted to get out of there.

Rating:

5.0

I just reserved a storage unit

Rating:

5.0

Jessica went out of her way to make up for a very poor moving experience. Friendly, thoughtful and thorough, she followed through to find us accommodations, even though it wasn't her responsibility. People like her make me want to use UHaul again

Rating:

2.0

The Storage was only accessible for limited hours each day and. when I moved out, I received three different emails asking me to make payments. I was told by a gentleman at the desk that he took care of it and had me moved out as of 7/30/22 and it took until 8/15 when I had to go back in to the facility after numerous phone calls to get the situation cleared up. There is an obvious lack of communication and it felt like the only time i was allowed to access my belongings and unit was when it was convenient for the workers at the facility. I was also placed next to the rear entrance to the storage building and on multiple occasions, when I asked the workers to unlock the back door for me to access my unit, on a door which is supposed to be open during business hours, they seemed annoyed at my request and half the time I had to let myself in through the front entrance and then walk across the warehouse to open the doors from the inside. The entire experience from start to finish felt like a hassle and if I needed a storage unit again I would probably go elsewhere.

Rating:

5.0

Looking forward to 24 hour accesd.

Rating:

3.0

The office hrs aren’t the best considering it took 3 attempts to get a working storage unit (1st one was already taken, 2nd one had no lock) and still be able to access it when all was said and done. The advertised hrs are not accurate as they are currently doing renovations and access hrs are limited to office hrs right now. I was not aware of that until after all this mess happened and almost didn’t have time to get my boxes into the storage unit that I drove 30 gas expensive minutes for. I will be going back today to continue what I started yesterday and was unable to finish due to early closing. That being said, the staff did go out of their way to remedy all these problems and still leave me with time to unload my boxes that were with me yesterday.

Rating:

5.0

I was a little caught off guard concerning the storage being inside a building. Considering the fact that myself and my moving helpers couldn't have access to park up close to the storage doors. However I do appreciate the first month fee being free. I could not pass that up. The staff was very friendly, helpful and over all had the best customer service.

Rating:

4.0

Thank you your customer service was great!

Rating:

3.0

The staff was great, very helpful when I was moving and needed storage on short notice. Despite the great employees, my Uhaul experience soured. I rented a trailer for my move and had to return it early due to issues with my truck; Uhaul would not refund any of my payment. Cost over $600 to rent a trailer for 6 days.

Rating:

5.0

Awesome experience! Thanks for helping us with our move. You guys are the Greatest. Thanks again.

Rating:

5.0

We were in an emergent position with long haul movers not showing up and the UHAUL staff listened with compassion and made sure our needs were taken care of!

Rating:

4.0

The only problem I have was the U-Haul employees in Utah weren't to friendly did not feel welcome and the U-Haul in Nephi forgot our dolly. I will say the uhauls in montana we're so wonderful and nice very professional and even went above to help.

Rating:

5.0

The facility needs flatbed carts

Rating:

5.0

Awesome lady helped me set up what I needed all at a very fair price!