Customer Reviews for U-Haul Moving & Storage of West Park

Rating:

5.0

They are the best at this location. Very friendly and helpful. I will highly recommend them .

Rating:

4.0

Staff is very unfriendly and need a lesson in PR

Rating:

5.0

Make so at least the 10ft trucks can more than 74mph

Rating:

5.0

All the staff were very professional. They all had great attitudes and were very helpful.

Rating:

5.0

Very polite, was great doing business with location.

Rating:

5.0

VERY CLEAN Cargo Van! And Full Tank of Gas! If ALL rentals started with a Full Tank, that would be the best to start the day with the Rental, Along with it being clean. and again, ALL the Vans i've rented from this location have been Clean. Thank you to Houston, Emily, and Jess. There is one other tall young guy that I returned the van to, I'm sorry I didn't get his name, but he is very friendly and helpful as well, Especially noticing that I left my personal key with the van. He had that ready for me to pickup. Thank you Jess and to your team here.

Rating:

5.0

Great experience

Rating:

5.0

Nothing. Jessica and her crew are awesome. Jessica went the extra mile for me!

Rating:

4.0

Pay attention to customer reservation

Rating:

4.0

Received excellent customer service. Acknowledge the ladies who helped me with the pickup. Very good

Rating:

5.0

Great staff - very professional and helpful

Rating:

5.0

Great Help and experience....thanks

Rating:

5.0

Very professional, courteous, knowledgeable

Rating:

2.0

The young lady at the service counter was having a difficult time explaining the process and total to us, and when trying to ask her supervisor, the supervisor was on the phone with a personal call and found that to be more important than helping us or the young lady. When we arrived to return the vehicle, the same supervisor was riding around on some scooter.

Rating:

5.0

Very nice local folks to work w/ and everything possible to help. A special shout out to the gals in Butte, MT. They work w/ magic to keep everyone moving w/ u-haul trucks ;) Thank you all.

Rating:

5.0

Jessica is the best!

Rating:

5.0

The customer service is great and a pleasure to work with.

Rating:

5.0

The woman working was very helpful and cheerful!

Rating:

4.0

The reason I said the hours were inconvenient was because I couldn't get in on Sundays for some time. Also there is a lot of work going on and it isn't the best or convenient environment.

Rating:

5.0

Please keep up the great job.

Rating:

1.0

The staff was really great and accommodating... With the exception of the general manager. She was contradicting within her "demands" of the clientele. With me specifically, she was rude, patronizing, unreasonable, dishonest, and went out of her way to cause unnecessary stress and loss of time. She seems to believe that U-Haul is her kingdom, and the rest of the community is at her beck and call. Only to be humiliated and belittled. I will not go back there or recommend this particular location to anyone. The only reason I did not take my business elsewhere, was because of the rest of the staff. They were friendly, compassionate, sincere and eager to serve all clients, starting with the Assistant Manager. She was a breath of fresh air once I spoke with her. She's the reason I didn't back out completely from U-Haul and go elsewhere. When the general manager is on site, all employees are stressed and constantly looking over their shoulder. I've seen myself how she speaks to them. Pretty sure, as a business owner myself, I would call this store, "A hostile work environment". I would hate to be employed by U-Haul if this behavior is condoned or encouraged by the corporate office.

Rating:

5.0

Jessica was incredibly accommodating and easy to work with. The whole crew took good care of us!

Rating:

5.0

Very easy experience that began with the booking phone call to the rental return.

Rating:

1.0

First of all, I was sent across the parking at 7:15am to “search” for the truck assigned to me. I found it only to find a thick layer of frost on the windshield and no scraper in the truck. I called the store and Jessica was quite unfriendly and came out and scraped the ice off. Next I noticed several areas on the truck with damage and she said those had already been claimed but had someone else gone and put stickers on those parts. I drove the vehicle 2 miles to my house, there was a strong smell of hot engine oil and vibration and rattling from the truck. I called the store but got the contact center and said I could not drive that truck 600 miles and wanted a different truck. I went back to the store and they had the replacement truck at the store (instead of across the property), running with heater going and the windshield scraped. Once I got home and opened the back up, there was a pile of blankets laying in there strewn about, empty plastic bottles, garbage and several garbage bags across the space. Very disappointed in the lack of customer service and the rudeness of the employees at this location. This all cost me over an hour delay with the moving crew at my house. I’m happy to further discuss and would welcome a refund for all the hassle and time lost.

Rating:

4.0

Easy, no-problem transaction.

Rating:

5.0

General manager was outstanding, very happy with her service!

Rating:

2.0

Again, the staff were friendly and to the best of their capabilities helped me, but it was still disorganized. The lovely first person who tried to help me drop off the truck didn’t even have record of it in their systems, so we spent 15 minutes trying to figure that out. On email, I had one drop off location, and then on the paper given to me in store, I had a completely different one. Finally, we went in store and another great employee was able to pull up the drop off reservation on his computer. Again, it’s not the end of the world, but it felt extremely disorganized and not what I was expecting to pay for.

Rating:

5.0

The trailer was clean,but the ratchet mechanism's need servicing and oiled so they work with less effort.

Rating:

5.0

Jessica Emeterio : Very helpful Great attitude Smart Customer focused Excellent leader The UBox system worked great for us, easy to load, move them on the trailer where we needed at both ends, storage was handy. When it finally came time to get the 7 boxes, Jessica made it very convenient to pick up, always on time and ready. With a great big smile !

Rating:

5.0

Excellent customer service Jessica Emeterio was fantastic! She is not only a great customer service person but treats her employees with respect and provides great training and outstanding leadership. Hard to find exceptional people these days.

Rating:

5.0

Nothing. Completely satisfied. Won’t go anywhere else.

Rating:

5.0

The crew was very friendly and helpful.

Rating:

5.0

The staff at 1515 Grand in Billings especially Jessica are wonderful people and really care about safe transportation of my household goods and making sure everything went very smoothly on moving out our 5 u-boxes. The staff takes care of customers in the front of the store, on the phone and in the storage areas where we had a walk in unit. I was very pleased to use Uhaul Boxes. I would use this service again

Rating:

5.0

The staff here is amazing and should be commended for their excellent customer service and care. They really wowed me with how they went above and beyond to help, not just me but everyone i heard them interact with if there was a line. Great team!

Rating:

5.0

I had the best experience ever. The personnel at this location is top notch. I would go out of may way to use this location.

Rating:

5.0

Everything went quite smoothly!

Rating:

5.0

Have had great experience multiple times at this location. Friendly and helpful staff. Would highly recommend.

Rating:

5.0

The entire staff is fantastic. Special thanks to Jessica, Emily and Houston. I even have my storage unit here. Much cheaper than others in the area. Thanks guys!!!!

Rating:

5.0

Emily was especially attentive and helpful. I was returning and moving into storage at the last minute before closing, and she was patient and informative. I am very pleased with her, and would HIGHLY recommend. Thank you Emily! You made a tough situation easier for this family!

Rating:

5.0

So so grateful! It was a last, minute decision but it worked out perfectly since I got the first month free. Service was undeniably great. Thank you

Rating:

5.0

Great storage facility with competitive rates. The manager, Jessica was also very helpful multiple times. Thank you

Rating:

5.0

The lady I delt with at 1515 Grand in Billings went above and beyond for me as a customer and I was just super grateful to be treated in such a kind and caring manner. She is truly a gem and deserves a raise

Rating:

3.0

Helpful

Rating:

3.0

Everyone was great

Rating:

5.0

Service rep went above and beyond to make sure i was pleased with my rental.

Rating:

5.0

I was impressed with my service!

Rating:

5.0

Excellent and great customer service!

Rating:

5.0

I've rented here twice. And management epically has always gone above and beyond

Rating:

5.0

After I put a few things away in my unit we stopped at the office and the young man who helped us was very polite and courteous , answered all my questions . Great work at the Billings U-haul Grand Ave location

Rating:

2.0

Myself and several other customers are continuously locked out of the building. Light doesn’t turn green and doors won’t open. Should have open access until 10pm but it has closed at 5 every evening. This has cost me two additional days with the uhaul that would’ve been unnecessary if I could have gotten into my unit. It’s been a huge inconvenience and cost more money than it should have. I told the business about not being able to get in and was not offered any discount of any kind for the uhaul. I was just told I would have to extend it. This sucks

Rating:

5.0

Equipment was ready on time -- check out was fast - check-in was SUPER fast -- staff were friendly and helpful.

Rating:

5.0

When we return the U-Haul in Rapid City, they had us drop it off at the farthest one from where we were. When they got there, they charged us a dollar a mile because we were 9 miles over what they said we should’ve been. That should’ve been explained, but it never was. And why would they have us drop us off all the way across town and then charge us for it? I just thought it was very unfair. Shorr is only nine bucks but it’s the principal behind it.

Rating:

5.0

This 1515 location is a best family place for me. All personals are so nice and always smiling then ready to answer question for sure there's a nice and professional solution. Best Regards, Paul

Rating:

5.0

Jessica was Amazing and Efficient as usual at checkout. And Liam was very friendly and fast at return. Thank you again!!

Rating:

5.0

everything was good.

Rating:

5.0

Staff was very helpful very friendly a great place to have for a storage place recommend to all

Rating:

5.0

My truck broke down called store told me to just go with it the truck was in limp mode had to call a mechanic to ask what is wrong they trouble shot it and told me what to do moving is long enough and having a truck that don’t work made it longer. Then the guy that booked my truck gave me the wrong one and had to go with a different truck and still charged me full price with all the issues I had it would be nice to have some of my money reimburse to me for my troubles feel free to call me 406 425 5574

Rating:

5.0

Jessica and Keith are very helpful, accommodating, and took care of any changes I had with Zero issues! Very friendly team!

Rating:

5.0

Jessica was very helpful and polite. The facility is very clean and feels secure.

Rating:

5.0

never had an issue. great place too use for storage.

Rating:

5.0

This location is always on top of their game. We go out of our way just because the customer service is always great.

Rating:

1.0

I fully intend to pursue legal action against the company for the unnecessary emotion duress they placed me under during an active emergency. I paid for a U-Haul they blatanly told me they could not do online, and then it got cancelled 45 minutes before my arrival time. I have already gotten in contact with the BBB to file a formal complaint, including documention of the incident and their posted threat that I would be thrown out for being upset at their continual failures.

Rating:

4.0

I feel like you're inside storage should be 24 hours since you give people codes to get in.

Rating:

5.0

Jessica was very professional. She explained everything thoroughly and alleviated the stress of placing items in storage.

Rating:

5.0

Maintain level. Seek additional employees

Rating:

5.0

Excellent customer service at this location

Rating:

5.0

Great people at this location

Rating:

5.0

Best customer service in town!!! Great team to work with!

Rating:

5.0

Very good staff! And great facility! Will be needing another unit soon so will be going through the same place!!

Rating:

5.0

I received excellent care from start to finish from every single emplyee. I am completely satisfied and have highy recommended U-Haul.

Rating:

5.0

A-Z I received superb customer care from every single staff member with whom I interacted. I was extremely pleased and thankful for all the extra care provided for me. I as under so much stress as I had to make multiple changes with my original plan. Every staff member was exceptionally patient, kind, and went the extra mile to assist me.

Rating:

5.0

Jessica is phenomenal!

Rating:

5.0

Very happy with my storage unit at this facility, if I need another unit sometime in the future, I will come here .

Rating:

5.0

Jessica is amazing and great to work with!

Rating:

5.0

Was the cleanest and the staff were always very helpful. Thank you.

Rating:

5.0

We were always very happy with the entire process of renting, maintaining and closing our lease out. Great people‼️

Rating:

4.0

Using the app for renting the truck was difficult and we had to call. I was told I could pick up the transport trailer by a uhaul employee with my pickup so I didn't have to waste extra miles and fuel with the uhaul 26 foot truck. But after driving to the location for 40 minutes the on site staff told me no I had to bring in the uhaul truck. That was a huge unprofessional waste of my time and fuel. Lots of miscommunication throughout all employees I spoke with. I ended up driving 115 miles to get truck and trailer before I could start my move. 3 hours lost and about 85 dollars worth of fuel used before my move began. Very frustrating for someone who made a reservation a week in advance for my moving needs. A refund of some sort would be appreciated. If anyone even actually cares or reads these comments. Please reach out to me. 406-926-8970 Eli Jones

Rating:

5.0

Great Place

Rating:

5.0

Jessica runs things great

Rating:

5.0

The kindness, helpfulness, compassion, and thoughtfulness of the manager and her staff at this location are second to NONE! I would rent from them even if I had to drive from Wisconsin, which I did. Lol!! Thank you for giving my family such an amazing experience. I highly recommend this facility!!

Rating:

5.0

They were very good to me and I wood good back if I have to

Rating:

5.0

Very courteous staff manager was very nice and helpful

Rating:

5.0

The staff was kind and friendly. When the owner was setting us up for our unit she was helping 2 other customers simultaneously. She kept moving between us and had all three of us taken care of all at the same time. She made sure we were all happy with our results and was amazing at knowing all the ins and outs of her business. Nice work!

Rating:

5.0

There was an employee cleaning another unit and was very helpful and polite.

Rating:

5.0

Excellent unit and staff was always friendly and helpful.

Rating:

5.0

All staff I have encountered have been very helpful.

Rating:

5.0

Staff was excellent at check in and out, as well as being very helpful during my 1year storage. Best storage facility I have ever used. Will recommend to others and use this UHaul location again.

Rating:

5.0

Extremely helpful and very professional. Treated like family..!!! Thank You!!

Rating:

5.0

I’m 73 years old and Emily was very kind and helpful!

Rating:

5.0

Had no issues with my storage and felt it was completely secure to keep my things for a few months.

Rating:

2.0

The garage doors had been broken for months and when we left we tried to help guide it back on track and because we touched it...we were held liable to the tune of $175 to fix the door. Very shady

Rating:

5.0

I loved the indoor parking! I really appreciated how clean the place was and the bathroom are wonderful. Such a nice place to store.

Rating:

5.0

The owner of this store Jessica Emeterio is the most caring, understanding really works to help and treat every customer like they are family. If the owner in Kona HI would have been half as helpful the U box probably could have been turned around before it got o. Water instead they where uncaring and ended up paying double to get it back to Billings. Jessica went out of her way to help and try to get a resolution. In my opinion she and her Staff are Rock Stars for sure. If you need u haul services go to her store on 15th and Grand.

Rating:

5.0

Our lady representative was extremely helpful! We were supposed to turn the truck in at another location, and she made a phone call, andcwe were able to leave it there. She was extremely knowledgeable and professional. I wish there was more of her in this world

Rating:

5.0

Uhaul has always treated us great anytime we needed a truck or a storage. I would recommend them to anyone.

Rating:

4.0

Inconvenient to always request someone come open the doors to get in to where my unit was

Rating:

5.0

Fantastic customer service! Awesome facility and I'm very much looking forward to the 24-hour access.

Rating:

5.0

Fast-friendly service. Convenient location. Nice clean facility. I'm very much looking forward to the 24-hour accessibility convenience

Rating:

5.0

I want to complement all the staff at this office. They were each great, going over and above to help me get the storage unit I needed as well as my u-haul rental.

Rating:

5.0

Thank you again Jessica for all the help and consideration during the flood <3

Rating:

5.0

I would highly recommend UHaul storage to everyone. Your facility at West Park Plaza is efficient, courteous and clean. I worked with Emily for a couple weeks to insure my needs would be accommodated as an elder with limited mobility. She explained everything to me from gate codes, cart availability and insurance. She was great! All the staff are friendly and gracious. Billings is blessed to have a top notch, heated storage unit for those of us who can't handle the cold. Jeep up the great work with your expansion plans.

Rating:

3.0

Only used for about a month and a half. Not a whole lot of experience

Rating:

5.0

They lady who helped me was very professional. She also got me the promotional deal for the first month free. And she threw in a free pad lock.

Rating:

5.0

Excellent staff and support!

Rating:

5.0

The folks when I made the reservations and when I arrived in Billings were AMAZING!!! (every single one). They were the kind, helpful, patient and friendly. I've been overseeing the estate of a deceased family member for over a year now and in doing so have had to work with dozens of agencies, businesses and many more people. Although I have been very satisfied with many, none have had better customer service and therefore better customer satisfaction than I had with your team in Billings (not even close) Let me put it this way, these estate dealings have been a a nightmare and the shining star in all of this has been been dealing with your company. Whatever you are paying them, raise it. LoL. Seriously though, whoever reads this needs to make sure someone reaches out to these folks, because of them U-Haul will be my ONLY moving company. Great job by all. Thank you so much.

Rating:

5.0

Above any other experience I have ever had during yet another transitional point in life_ I am surely recommending each & everyone needing a smile or a laugh during a commonly stressful process, like moving, U-Haul has never let me down. I mean every one at attention, was willing & more than able to assist me in my endeavors. Jessica Emeterio!! & Crew!! There's BIG PLANS in the Near Future for Such Persons Like You!!! I Certainly Hope You ALL_ the Best of Gratitude_ when it comes back through_to Each of You_ I'm a "U-Hauler" for LIFE!!! Thanks to You, Indubitably. See You Again Soon!! (but Not too Soon for heavens sake) Yours Truest_ in the Tragic City, Mont-ucky J.A.

Rating:

5.0

I can't say enough great things about the way this Uhaul facility is managed! Jessica, Emily, Lori and everyone has been an incredible help with our family. Always a pleasure being there 😊

Rating:

5.0

Things were a little hectic moving here from Colorado and the internet advertising was a bit misleading but Jessica the GM and her staff went over and above to make sure that I was taken care of. They helped accommodate me and made sure that I was satisfied with all they had to offer. As we all know Customer service isn’t what it used to be , but here I felt like it was top notch, so that was super impressive. Thanks Jessica for making this experience great! .

Rating:

5.0

Thank you! Your staff was very helpful

Rating:

2.0

Entering all the information, especially uploading photos of my drivers license was tedious and problematic, but I suppose renting my unit online was worth the time and frustration because I got a free lock. However when I went to move into my unit, I arrived at the facility with a fully packed vehicle at 7pm, only to find that, while the security system recognized my access code, the doors would not open. The website stated that I would have access to my unti between the hours of 5am and 10pm. It really would have been very nice to know that this is not the case and I needed to be there during the hours the office is open in order to access my unit. This was extremely inconvenient and frustrating, and caused several hours of inconvenience, frustration and unnecessary work for myself and my friend , and during a stressful and very busy week where I really didn't have the time to waste unnecessarily transporting heave boxes between my home and my storage unit. I feel that the operators of the facility could have set up their website better and made sure that their business hours were correctly posted. Also, from the before I even rented the unit up to the present moment I have placed several calls, most of them during the hours listed as office hours,to the phone number listed on the website as the number for the main office, and at this time I have yet to have my call answered by any employee of the facility. Also, I'd like to mention that during my visit to the facility today, the hallway which leads to my unit has been newly cleaned and waxed and in addition to all of the other inconveniences I've had to deal with, I also had to push the heave handcart loaded with boxes far out of my way to get to my unit. When I needed help getting to the storage unit I had paid for but was unable to access during the hours the website said I had access I was unable to find a single person to help or even answer a question. But when there was a danger I might mess up someone's newly waxed floor by pushing a cart of heavy belongings I needed to store in the storage unit which I had already paid for, there was no shortage of employees who appeared out of nowhere to tell me not to use the door on the side of the building where my unit is located and not to walk down the hallway which would give me access to my unit without my having to take a tiring and time consuming walking tour of the entire facility. Oh, AND after all that, the lock i was provided with was defective and i had to walk ALL THE WAY BACK to the office to get another one. Overall, I'm pretty dissatisfied with the whole experience. I am hoping that the rest of my experience at this facility goes much better than it has over the past 3 days.

Rating:

5.0

I’m a little curious to know if I needed to have a lock or if you guys supplied that for us cuz if so I didn’t have one in the unit

Rating:

5.0

I loved that the 1st month was free. The place was clean and smelled good. I love the garage doors and the security that is provided to those storing their items there.

Rating:

5.0

This staff IS a blessing;)

Rating:

5.0

When first arrived I could not find my unit but then staff member Jebidiah helped me as walking by. Even had me pull car around to unload at closest exterior doors that were locked. He also brought me 2 wheeled carts and unlocked my unit for me. He went above and beyond in terms of customer service! Also I sent email regarding question on dumpster usage and manager replied back to me within hours. Fantastic customer service at this location.

Rating:

1.0

The manager is nice and friendly and helpful but not all the info was shared at the beginning so during the setup, I had to go back and forth multiple times. The storage process was fine, nothing special, but not bad. But then moving out I got charged automatically on the 26th, and my new apartment cleared me to move in early on the 26th, moved out of the storage unit on the 27th, my payment hadn't even fully posted then, told the employee on the 27th that I was moving out. Went to talk to store employee about a credit or a partial credit as I missed it by one day and have yet to hear from the manager do I'm assuming the answer is no... So I'm out $125 for one day and they get to rent it again and make double the money, how is that fair? Plus when I rented the truck from the office to clear out the storage unit, the employee was so rude that I just wanted to get out of there.

Rating:

5.0

I just reserved a storage unit

Rating:

5.0

Jessica went out of her way to make up for a very poor moving experience. Friendly, thoughtful and thorough, she followed through to find us accommodations, even though it wasn't her responsibility. People like her make me want to use UHaul again

Rating:

2.0

The Storage was only accessible for limited hours each day and. when I moved out, I received three different emails asking me to make payments. I was told by a gentleman at the desk that he took care of it and had me moved out as of 7/30/22 and it took until 8/15 when I had to go back in to the facility after numerous phone calls to get the situation cleared up. There is an obvious lack of communication and it felt like the only time i was allowed to access my belongings and unit was when it was convenient for the workers at the facility. I was also placed next to the rear entrance to the storage building and on multiple occasions, when I asked the workers to unlock the back door for me to access my unit, on a door which is supposed to be open during business hours, they seemed annoyed at my request and half the time I had to let myself in through the front entrance and then walk across the warehouse to open the doors from the inside. The entire experience from start to finish felt like a hassle and if I needed a storage unit again I would probably go elsewhere.

Rating:

5.0

Looking forward to 24 hour accesd.

Rating:

3.0

The office hrs aren’t the best considering it took 3 attempts to get a working storage unit (1st one was already taken, 2nd one had no lock) and still be able to access it when all was said and done. The advertised hrs are not accurate as they are currently doing renovations and access hrs are limited to office hrs right now. I was not aware of that until after all this mess happened and almost didn’t have time to get my boxes into the storage unit that I drove 30 gas expensive minutes for. I will be going back today to continue what I started yesterday and was unable to finish due to early closing. That being said, the staff did go out of their way to remedy all these problems and still leave me with time to unload my boxes that were with me yesterday.

Rating:

5.0

I was a little caught off guard concerning the storage being inside a building. Considering the fact that myself and my moving helpers couldn't have access to park up close to the storage doors. However I do appreciate the first month fee being free. I could not pass that up. The staff was very friendly, helpful and over all had the best customer service.

Rating:

4.0

Thank you your customer service was great!

Rating:

3.0

The staff was great, very helpful when I was moving and needed storage on short notice. Despite the great employees, my Uhaul experience soured. I rented a trailer for my move and had to return it early due to issues with my truck; Uhaul would not refund any of my payment. Cost over $600 to rent a trailer for 6 days.

Rating:

5.0

Awesome experience! Thanks for helping us with our move. You guys are the Greatest. Thanks again.

Rating:

5.0

We were in an emergent position with long haul movers not showing up and the UHAUL staff listened with compassion and made sure our needs were taken care of!

Rating:

4.0

The only problem I have was the U-Haul employees in Utah weren't to friendly did not feel welcome and the U-Haul in Nephi forgot our dolly. I will say the uhauls in montana we're so wonderful and nice very professional and even went above to help.

Rating:

5.0

The facility needs flatbed carts

Rating:

5.0

Awesome lady helped me set up what I needed all at a very fair price!