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robert w | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of West Side Saint Cloud
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Seemed like we could have put in more information online. Seemed like I was getting calls from uhaul every day for two weeks looking for some missing information.
Jeff YThe entire process took less than 5 mins. Very easy and convenient
DAVID SGal who originally delivered containers, came back next day to move them for my nephew. Very pleased
Lynn HHow is it that you can rent by the hour but you can’t extend by the hour?!?!? Total BS that I had to pay for an entire day for 2 1/2 hours!!!!
Paul KProbably my fault because I really didn’t read the instructions too much but I thought that the storage unit was going to be an outside unit. Took me a while to figure out that it was inside. Very impressed with the technology and structure of the unit.
Paul H | Online Move InKeep up the good work!
JOHN DBoth Martin and Robert were professional and personable!
PAUL SVery helpful
FRANCES LI was not provided with furniture pads. However, this Ubox shipment was sent from Spartanburg, SC (they did not provide the pads). It wasn't the fault of St. Cloud facility. I was happy with St. Cloud, and the promptness in getting my box to me.
Sherry HOne of the UBoxes was not swept and quite dirty and 2 batches of our blankets were dirty with alot of debris caught on the blankets etc so we needed to shake those out quite a bit before using them so watching that a bit better would be my only comment. We had some miscommunication initially, just a couple of days before drop off re: being able to drop off the boxes to our location here in Brainerd but were very thankful that was resolved. Tanner was great in both dropping off the boxes and picking them back up again! Overall a great experience.
TAMMY BProfessional staff. They were very kind
WILLIAM EThe staff here is very friendly and professional. I am also always struck by how organized and clean the store is. The lighting in the storage halls is bright and that helps make the customers feel safer... At least for me it does.
Tara D | First ImpressionsThe employees at this location, especially the gentleman I spoke with on the phone and who helped me when I returned the truck, are truly outstanding. The man with the ponytail who works the desk (I regret I did not catch his name) is kind, knowledgeable, eager to help, and he remembered my name when I came to return the vehicle even though we had only spoken over the phone that morning. My wife has bought boxes there several times and told me that the service was amazing, and I was glad to learn she was right. You should give that guy a raise.
JAMES CLost visibility of boxes on dashboard after arriving in Pharr. Local office was helpful in tracking down and verification that boxes were there. Since items were not on dashboard all correspondence had to be via phone or text.
SCOTT DVery good, friendly and easy!!
CURTIS JThank you for the service you provide.
Neil S | Overall ExperienceVery efficient and friendly.
TIMOTHY AWe like this facility for the good customer service and convenience.
Mary S | Online Move InNever went to location.
Robin cGoood positive
LINDA WMore than a reasonable value.
DAVID JRobert was professional and easy to work with.
Karen H | First ImpressionsBest customer service ever. The manager is very helpful and a wonderful person.
ADAMA SThe guy we worked with was the only one there that day, well that afternoon. And he absolutely crushed it. Very welcoming, knowledgeable and helpful. Made the process of picking up and dropping off the truck very easy. Absolutely no complaints from us. Just a shout out to the guy who helped us and the multiple other customers who all showed up at the same time.
AARON SThe staff at this location are knowledgeable, polite and efficient.
REBECCA JEverything about this location was perfect, I just didn’t need it anymore. Yes, I would use them again and I do talk highly about them. Jill Weihrauch
jill w | Overall ExperienceTanner did an excellent job getting the pods where they needed to be and safely. Despite the bitter cold and long driveway. Very courteous and fantastic demeanor! Please thank him for us!
cade sStaff very helpful and facility was clean! Would definitely use again!!! Thanks guys!
chris F | Overall ExperienceVery friendly employee and very helpful
KEVIN MVery friendly employees. Very nice location.
ROGER HKeep up the great work! Super customer service!
John GNone
DAVID TOverall an excellent experience.
Paul CAccess card didn’t work, needed a new one. No new lock in storage. Would’ve been easier to get things set up with guidance and a tour to the storage unit so we didn’t have so many issues and misunderstandings if we never used storage like this before.
Tina E | First ImpressionsFriendly fast service. Truck was late model low mileage and clean.
ALBERT DI had a great experience renting an auto transport trailer from the St. Cloud West UHaul Center. Robert was very knowledgeable and helpful and the equipment worked perfectly. The whole process was so much less difficult and stressful than I feared it might be. I will definitely rent from this UHaul Center again.
PAUL WUnit interior unclean
JAMES MThe staff member was very friendly and helpful.
DENNIS RStaff is very fast and efficient.
JOSEPH KGreat service. Only took a few minutes to get my equipment. The gentleman who helped us was very friendly.
Mark DJust all around good people.
GRANT NVery friendly and helpful!
GRANT NClean inside of trailer a little better.... Otherwise great service and experience.
JAMES MI like it The the service of this company
Abdulahi RWe were originally supposed to pick up a truck at the Eastside location. When we arrived, an hour after the store was supposed to be open, the store had no personnel. The doors were locked and the lights were off. There were 2 people already there waiting for service and two more showed up while we were waiting. We had movers coming to load the truck so we were under a time crunch. One of the other people waiting said they had called and we could go to the Westside store to get service. I immediately called the other store to see if they could accommodate us. The asst mgr said he had a truck and to come right over. We got to the Westside store and the service was amazing!! The man working ( I wish I remembered his name because he was so fantastic) had us on the road with all our supplies in less than 15 minutes! This is the kind of service I expected from UHaul. I can’t commend or recommend this store enough. The Westside staff really turned around the experience for us. My boyfriend went from raging anger (quick temper) to shaking the mgr’s hand and thanking him for the service.
KAE WI cannot count the amount of times, my husband said I cannot believe how well this trailer follows our truck. We drove from Minnesota to Colorado with no problems.
TAMMY SWe cannot think of anything. U-Haul was so wonderful to work with, they kept us informed with every detail regarding delivery and pickup. Plus the estimated time of arrival to our destination was spot on! The only thing I stressed about was the number of boxes needed. They recommend 3 but I called a coupe of weeks later and added another box, which we definitely needed. We moved across country a 2 bed, 1 bath home, we had 150 average size boxes, one adjustable need with mattresses, one dresser, a few bookshelves, dining room table, hutch, couch, end tables, cedar chest, bike, 2 TV,s, TV stand, sewing machine, treadmill, and a few other misc items. We did have a little exterior in our 4th container but 3 would not have worked for us. The movers were excellent did a great job packing and unpacking our belongings! But we really loved the service, price was fair, and everyone was very friendly. Thank you
Lynette MKeep hiring great people!!
RICHARD GMartin is always friendly, professional and consistent with the quality of service that he provides. The trucks I have rented have been newer and we'll maintained.
Samuel HThe staff was very helpful and friendly throughout!
Jerry S | First ImpressionsI was very impressed with everything
JERRY SI have been renting here for the last 5 months. It's always a pleasure and they have amazing customer service.
SAMUEL HA+
SAMUEL HPut a ramp on the 10 foot truck
CHARLES NThe U-Haul representative was friendly and efficient.
DOUGLAS HIts always a pleasure renting at this location. Great customer service and good equipment.
SAMUEL HExcellent services and experience.
CHARLES FWe ended up only needing the vehicle for 4 hours and only drove it 13 miles. I would have expected more of a discount off the price for one day. Busy Saturday at this location and there was only one employee. Waited a long time in line to return the van. I guess that's what I get for wanting to deal with a human rather than a phone app.
CHRISTINE BSuperb service from employee!!
ANN NConveniently located facilities with friendly staff. The facilities are always kept clean. The drive-in allows for enough cars to enter at the same time without being blocked or hinder each other.
Bert N | Overall ExperienceI highly recommend UHaul storage. The drive-in feature is an absolute game changer. The facility was always very clean.
Mary S | Overall ExperienceWe had an amazing experience at this U-Haul location! The process is super convenient. They have drive up spots and lots of carts. Navigating the halls to find your space was simple. The facility was super well lit and felt clean. Our previous storage space was infested with mice, and I didn’t have to worry about that here because the unit felt much more sealed from pests.
Lauren S | Overall ExperienceThere were more than one occasions where I wanted to access my unit, but it was already 7 pm. Maybe if we could do 9 pm for access hours or something? During the summer months, there's a lot of sun at 7 pm, so it feels like we could've done more moving/adjusting if we'd been able to access the unit later in the evening. My only other main complaint is that the floor is not very even or smooth. I understand perhaps slanting the floor toward the middle to aid with drainage, perhaps, but the carts had a bit of a time going down the hallway to my unit. It was often very loud, and I wondered more than once if my stuff was going to fall off with how bumpy the floor is. Otherwise, the facility was fine. I managed most everything online other than vacating my unit, and the staff was great. The location was fantastic. I appreciated having the moving carts available; they made moving things back and forth from my unit a breeze.
Samantha H | Overall ExperienceThe most well run storage facility I have ever seen!
David C | Overall ExperienceUpon checking in my unit did not have a lock in it like it was supposed to and then we ended up being locked out in the garage unloading our truck because we weren't informed that it wasn't a 24-hour unit
Sean V | Online Move InRobert C. was not only friendly but professional, patient and understanding. I appreciated that he did not rush through the process of renting a unit and explained everything carefully to insure I understood where to go, how to get into the unit, etc.
Emily W | First ImpressionsLove them!!
Masha J | Overall ExperienceB3 W3LL! ❤️ all luv. tyvm👋. m4h4
Roger O | Overall ExperienceMartin Espitia-Gregorio was extremely patient with me. I changed my mind 3 times on the size of storage I wanted and he was very polite.
Eric C | First ImpressionsRobert was very helpful; he helped us choose the right storage unit, showed us how the access worked, and checked us in efficiently. Thanks!
David C | First ImpressionsIs very nice facility.
Deanna W | Online Move InVery nice storage facility. And well maintained (feels brand new). In addition to renting a storage unit, we also rented a cargo van several times for local moves. Always an easy process with very professional staff. Highly recommended.
Blaine B | Overall ExperienceEverything about moving in was great, the only things were that: The lock was not in unit as stated. A quick visit to the office corrected that no problem. The bigger thing though is that the unit is not linked to my account, so while I have a couple emails, there's nothing I can view online about my unit reservation.
Kevin C | Online Move InMartin was exceptional in provision with a can do attitude. Unit was clean and accessible. Alarm system was rather dysfunctional at times. I would not return nor recommend to others because of the cancellation of Veterans discount w no warning, no explanation. Left a very disconcerting emotive with me. Thank you.
john n | Overall ExperienceRobert was most helpful, such a nice young man.
Ernestine R | First ImpressionsThe staff were very friendly and helpful to us. Enjoyed our storage time there. Very convenient.
Marlene S | Overall ExperienceVery nice and helpful!
pam f | Overall ExperienceVery clean and well organized. Carts that are available made the move much easier. Martin was fantastic!
Autumn R | First ImpressionsFacility was above average Customer service excellent Very impressive
Kaleb S | Overall ExperienceThe staff and gm at the facility were very helpful with explaining the move in process
Matthew P | Online Move Inperfect location
Scott S | First ImpressionsOffice not staffed well, manager is ride, does not tell me about changes to the hours. Untrained lazy workers on there cell phone 🤳 all the time! ROBERT IS AMAZING AND SHOULD BE THE MANAGER HE IS VERY POLITE COURTEOUS PROFESSIONAL AND HELPFUL HE IS THE ONLY WORTHWHILE EMPLOYEE YOU HAVE WORKED AT THIS FACILITY IN MY OPINION I STRONGLY SUGGEST FOR THE BETTERMENT OF THIS FACILITY AND YOUR COMPANY THAT HE BE PROMOTED TO MANAGEMENT AND THE IDIOT THAT YOU HAVE RUNNING THE PLACE BE DEMOTED AS HE IS NOT A TEAM LEADER HE IS MORE OF JUST A IDIOT WITH A TITLE WHO DOESN'T CARE ABOUT HIS CUSTOMERS OR HIS EMPLOYEES AS IT LOOKS
jeorge s | Overall ExperienceThe staff that I saw were very professional courteous and helpful and all manners I have nothing but good things to say about them
john m | First ImpressionsThe service at this U haul is excellent. I would recommend this facility to anyone and everyone. The young man working when we moved in was super helpful and courteous. I wish we would have gotten his name.
Lori N | Online Move InWould like 24/7 access. Once that is available I should be packed up and settled.
Ann M | First ImpressionsRobert the employee who helped me was extremely helpful and I courteous, also very good about explaining everything
Shari P | Online Move InThe facility my my need well. Staff were always polite & helpful, very customer service oriented. My overall experience was great & will def return if I ever need a storage unit again.
Karla B | Overall ExperienceThank you!!!!
Mary J | Overall Experiencegreat location and super easy transaction. Very easy to get in and move our things to our storage garage. Maybe could use some more flat moving carts as there was only one available (luckily no one else was moving in or out when we were). Thanks !
gary e | First ImpressionsFront reception so accommodating and knowledgeable.
Mary J | First ImpressionsThank you!
Michael J | Overall ExperienceI bought a bad batch of tape that s*** didn't stick to my box and I sang a song called thanks for all your help selling me some trash to go f myself
James R | First ImpressionsNot being open on the weekends are why I said the U-Haul place is average. When you work Monday thur Friday until 5:30 it doesn't give you anything time to get there a do what you need to do. And without weekends I would rather pay a little more some where else.
Kelli B | Overall Experiencesmooth transaction
Michael J | First ImpressionsThey are remodeling and improving the indoor & outdoor space. They do keep the interior area as clean as possible. Knowledgeable staff, exceptional customer service, professional & prompt communication.
Nancy L | First ImpressionsFirst Class. Wonderful people to work with.
Joseph R | First ImpressionsThe team was very helpful and kind from when we walked in the door to showing us around the facility so we knew where we needed to go and how to pull in to start moving in! Even though the facility is under construction, clear signs help navigate through as well.
Louis V | First Impressions