Customer Reviews for U-Haul Moving & Storage of Western Fair

Rating:

5.0

Great customer service !

Rating:

5.0

The staffs are friendly and nice

Rating:

3.0

Not customer focused Required fuel - check in fuel level incorrectly exaggerated Drop off service very poor - no staff available during business hours. Waited for 45 minutes then left after waiting

Rating:

5.0

Excellent service, and equipment

Rating:

5.0

Maybe make the ramp part longer so lower cars towing the motorcycle trailer can load a bike without scraping the bottom of our bikes. When the Hitch is low, it raises the back end which intern makes the ramp like a downhill when it should be level with the trailer.. so in a nutshell a longer tailgate would certainly help just the lower sitting cars or trucks!!

Rating:

3.0

Originally to pic up at another location. they did not have a truck and reserved one for me at York street, London. The only issue I have Is on weekends Have enough STAFF to take care of all the People picking up trucks! Both places had lines to the doors! Also if you do mobile pick up. LET THE PEOPLE KNOW YOU STILL HAVE TO GO INSIDE TO GET THE KEYS! Drop of was good. I grabbed a worker to look at my truck and sign it in. I will never leave with out doing that.

Rating:

5.0

Nothing. Everything was great!

Rating:

5.0

Uhaul is taking the stress of off your shoulders. I liked them very much

Rating:

5.0

This location is very large and we used a 10' truck to load a couple of U boxes in the warehouse. There was lots of space inside the warehouse and it was heated which made the loading very comfortable. The staff in the warehouse and in the showroom were very helpful and accommodating. Would definitely recommend this particular location.

Rating:

5.0

Great and fast service

Rating:

5.0

Good expeieience. My return tab cut off and didnt allow me to finish. When I tried uplaoding photos it said complete and wouldnt let me go back.

Rating:

5.0

Only issue was storage unit wasn't unlocked when we got there, but they were helpful in resolving this. Super clean and safe location!

Rating:

5.0

Staff were polite, helpful, knowledgeable, and assistive. great experience

Rating:

4.0

Change your damn vehicle , it really sucks to put gear, every single time , just upgrade it

Rating:

5.0

U-Haul trucks are always perfect for the items I need to pick up each week. The team at the 745 York Street location is consistently professional and provides excellent service every time. Thank you to Mazen and Memphis for making the day easier — your great attitude and dedication never go unnoticed.

Rating:

5.0

Thanks for all of your assistance, see you soon.

Rating:

2.0

I paid for my trailer rental and was told to wait outside and an attendant will be with me. I waited in the rain for 30 minutes uses. Watched the attendant washing a vehicle and moving vehicles around. It was not busy. I was the only customer... I went back into the person at the desk and asked what was up.....Went back out and the attendant finally decided to help me out... Wasn't the greatest service

Rating:

5.0

Great experience fromstart to finish.

Rating:

5.0

Fast efficient experience.

Rating:

5.0

I rented a truck yesterday to move some items, and the experience was excellent from start to finish. Checking in to get the truck was flawlessly easy thanks to Mazen’s professionalism and efficiency. Returning the truck was just as smooth — Wissan made the process quick and effortless with his dedicated work. I was genuinely impressed. I highly recommend the 745 York Street U-Haul location to anyone looking to rent a truck or pick up moving supplies. Great service!

Rating:

1.0

The place is massive with no signs or direction of where to go inside to get the keys. You have one employee doing everything while lines build and people wait past their scheduled times. An absolute mess.

Rating:

5.0

Fadt friendly service

Rating:

3.0

The app wasn’t working, we put a furinate dolly a normal dolly and 12 covers on the app it said it should be in the truck we had to wait in line at the front for someone to help us despite having “express” with the app. And then we didn’t even receive the 2nd dolly as the person helping us find stuff wasn’t very helpful just pointed and said take xyz and only shows us where the first dolly was. Anyways this location could be a bit more organized and the app needs some tweaking as it wouldn’t register any pictures when we first picked it up

Rating:

5.0

My u-haul leaked through the roof - it soaked all my boxes and couch. When I returned it and told the front desk - they just said - thanks. I said, this isn’t acceptable is there someone I can talk too? Response - the manager went home. Then nothing. I had to request a follow up phone call - still waiting for that call.

Rating:

5.0

I have five words that describe this U-Haul location: easy, professional, competent, outstanding, and reliable. From the moment you pull in, you can feel the level of care and efficiency. The staff here know their work, they move quickly, and they make the whole process seamless. Returning a truck or picking one up is always straightforward, and the team consistently delivers excellent service with a friendly attitude. Highly recommend this location — they make moving stress-free.

Rating:

1.0

Customer service was bad, the girl on the front desk was rude and charged me for 24 hours even after telling her I only needed the trailer for 8 hours. The person in charge of hooking the trailer disappeared and I was left waiting for 15 minutes, after he appeared he wasn't in the best mood and did the work more unwillingly. I would like to know why I was charged 24 hours instead of only the 8 hours I needed. Thanks.

Rating:

5.0

brock the staff is the most amazing. This location is my favorite

Rating:

5.0

Nothing. Everyone I dealt with friendly, helpful and knowledgeable!

Rating:

1.0

Uhaul gave me a drop off location at Mainland Auto. I went there for truck drop off but they said they are not working with uhal. I need to call customer service again and they give me new location. I waste my more than 45 minutes there. So all over very poor customer service. On new city on new place I was struggling alone.

Rating:

3.0

Overfilled gas tank upon return, Uhaul rep could not credit charges or adjust km charge. Unfair U-Haul just got free gas form customer.

Rating:

5.0

Everything went smoothly and quick

Rating:

5.0

Very clean and tidy place. Has a donation centre if you'd like to share items with the general public. Great staff, very helpful.

Rating:

4.0

The uhaul steering wheel was so messed up. They need to service their vehicles better before renting them out so no one hurts themselves.

Rating:

5.0

This is the best Uhaul location in my opinion. I was late they were closing in 20 minutes but still took the time to help me very patient polite people. I will definitely be back. Highly recommend this location.

Rating:

4.0

Nothing that I can see pick up and drop off were seamless!

Rating:

5.0

All the employees at the U-Haul location on 745 York Street are great to work with. Returning the truck is always simple and easy — starting with the gentleman who manages the return lane and continuing to Brooke, who efficiently takes care of settling the rental return. It’s always a pleasure dealing with individuals who care about their work and make the process so smooth for customers like us.

Rating:

5.0

I truly appreciate how Mazen and Memphis handled a difficult situation with such ease and professionalism. They’re both pleasant to work with and always on their A game. After today’s visit, I can clearly see why Memphis is the Star Employee at the 745 York Street U-Haul location. Excellent service all around!

Rating:

5.0

Continued Contact throughout entire Travel. Very gracious and helpful.

Rating:

5.0

The general manager was amazing and the store spotless!

Rating:

5.0

Would have been a much better had i not had to travel an adfitional 200 km's for pickup and dropoff when there are two uhaul outlets in the town i live near

Rating:

5.0

AAA

Rating:

5.0

The return was convenient and easy to do.

Rating:

3.0

Utility trailer had prior damage that almost caused me injury

Rating:

5.0

ok

Rating:

5.0

Can't think of anything.

Rating:

5.0

There were more than enough furniture pads for what I needed. Your delivery woman were amazing!! Friendly, helpful, kind and always great advice and suggestions. So very empowering to see these beautiful Lady's doing such an outstanding job in whst has been typically a man's job. Way to go Uhaul!!! Keep up the great work. And will definitely use again and recommend to my family and friends to use your services. A friend suggested to me, will definitely pay it forward.

Rating:

2.0

Charged me $35 after returning, we left all the truck clean and paid for the stroller

Rating:

5.0

Great location, great equipment, and friendly service provided by Wissam and Armrit. Thank you!

Rating:

5.0

Make the boxes for movement more affordable.

Rating:

5.0

Need more counter staff

Rating:

1.0

I drop the truck with same fuel level and the guy didn’t check it when I left the truck and he said you’re good to go and then they charged me $13 for fuel …i filled up the gas at Costco and i have a receipt as well

Rating:

5.0

Good Friday service

Rating:

5.0

I found the app confusing to drop off. At first it did not recognize I was at the right return point. But I got the instructions on how to return the truck. I followed the steps: 1.parked properly, 2. gauge fuel and mileage ,taking a picture of it, 3. Got my belongings and 4.returned the key in the drop box. It was only then that the app realized I was there and asked for the pictures to be taken right away. As I could not open the truck again, I had to take pictures of my pictures.

Rating:

3.0

I paid for a 10X10 unit and after I had some of my stuff stored i found out it was a 10X6 unit. When I brought it to their attention I wasn't offered a proper unit. I am going to follow up

Rating:

5.0

It’s hard to describe how much of a difference truly competent and capable staff can make in making a rental smooth and stress-free. But every time I rent from the York Street U-Haul in London, Mazen, Brooke, and Memphis prove it. They consistently deliver outstanding service — fast, friendly, and efficient. Renting a truck here is always quick and easy thanks to their professionalism. Highly recommend this location!

Rating:

5.0

The drop off location personnel was very friendly and efficient in unhooking the trailer and getting me in my way

Rating:

5.0

I arrived at U-Haul at 7:30 am to find no internet at that location and had to wait almost 2 hours to obtain my truck I then was already late for moving job that I had planned, and then the truck broke down. I had to wait for over an hour for road service to be told the alternator needed to be replaced. All in all it took over 4 hours delay before the truck was repaired. I received no compensation or discount offer. The truck had food rotting in the cab and the inside door handle slot was filled with water. Bottom line.....I was not impressed with the service.

Rating:

3.0

I have rented 3 trucks from this location just since July, along with two storage units. Unfortunately, my experience with the manager has left me very disappointed. When I went to empty my storage units (which had already increased by $15 each before the first month was even finished), we realized our car had been gone through and the keys were missing. I asked if the locks could be cut and offered to pay the fee, but the manager said he was too busy. I explained that I had a limited window of time, people helping, and a large amount of material for a business renovation on a strict timeline—but he still refused and told me to call a locksmith. After waiting over an hour, I ended up paying $235 out of pocket just to have the locks removed. Given the amount I’ve spent here in the last few months, I would have expected a little courtesy and support. To be clear, everyone else I dealt with was wonderful. The cleaning woman and the young man who helped maneuver the vehicles were excellent and made a real difference. But because of the manager’s refusal to help in such a simple situation, I will be taking my business to another storage facility going forward.

Rating:

5.0

I would not hesitate to use U-Haul facilities again. I felt my belongings were secure and safe from any and all damage and/or theft. The staff were extremely proffesional and freindly. I will recomend this facility to all of my aquaintences.

Rating:

4.0

When it was time to have the trailer hooked up in the yard I waited a good ten minutes and nobody came. Had to go back in and ask again for somebody.

Rating:

5.0

I was amazed at the friendly staff and super clean facilities! My only complaint would be that I wish they were 24 hour accessible. My work schedule (3pm to 11pm) made it difficult to access during the accessible hours.

Rating:

5.0

I truly appreciate the hard work it takes to keep a U-Haul location running smoothly. Thank you to Mazen, Brooke, Memphis, Amrit, and Jordan for doing everything needed to ensure customers like me have a great experience. Your efforts often go unnoticed, but I want you to know they are appreciated. Keep up the excellent work!

Rating:

3.0

Smells, and homeless everywhere. Didn’t feel safe and washrooms had no soap the 3 months I was there. Bathroom. Flooded in my unit and didn’t even get a credit after I had to move all my stuff and after the carpet cleaned it smelled horrible. Will never come back.

Rating:

5.0

Excellent customer service at the London York Street location.

Rating:

5.0

Always a great experience.

Rating:

5.0

The team is always helpful and friendly.

Rating:

4.0

So far so good

Rating:

4.0

Staff was great. Facilities were amazing and clean. My only complaint was that by the time I put my carts back and pulled out of the bay and went to swipe out to arm my unit it was 10:00:35 so it was "after hours" and would not let me realarm my unit. When I tried to contact the site manager I was directed by voice mail to call during business hours. Not very helpful.

Rating:

5.0

Thank you

Rating:

4.0

Security was amazing.one n8 around 10 when I was coming back from u haul storage,one guy showed up and ask anyone inside and some people are still inside and he send them out and make the place secure.... awesome job man....thanks for keeping the facility secure

Rating:

2.0

The outside property was disgusting - used needles, human feces, garbage. These conditions existing on multiple visits to my storage unit. On two separate visits, there were people using the washroom to do drugs. The washroom was unsafe for me or my family members to use. Better security and outdoor maintenance is required at this location.

Rating:

5.0

The staff are friendly and very helpful.

Rating:

5.0

Your General Manager Mazen Fayyad was incredibly helpful we wish every business had more like Mr. Fayyad.

Rating:

5.0

The person that served me Atir was very pleasant and helpful . Thank you for wonderful customer service !

Rating:

4.0

There's never any soap in the washrooms. Aside from that everything was great

Rating:

4.0

When I booked my unit I had selected a smaller size but when I arrived I was told that the size wasn’t available. So I was given a larger sized unit. This was the reason why I didn’t select Excellent as the rating. I appreciated the fact that the storage facility was the same as my truck rental return location.

Rating:

2.0

Price is too expensive, at least they have indoors and ac when it's hot. Even though first month is free the annoying part is you need to pay for one time truck or trailer it seems to be. But still pricey. I can see why many customers are late on their monthly payment.

Rating:

3.0

The facilities are really good, the weather is comfortable. But unfortunately there is no small storage to rent, the app shows availability, but when I arrive at the office, the worker told me that this small storage is usually not available, as it is the cheapest option and usually people take it for weekly rent. My complaint is about, what's the reason your app shows something that's not available?

Rating:

3.0

I tried to down size for almost a year , was told no smaller units were available even after I saw some smaller units that were marked available. Was given a lame excuse why I couldn't get the smaller unit.

Rating:

5.0

This is a great storage facility run by excellent staff.

Rating:

1.0

I was given a storage unit that was already occupied. I had to leave all my stuff on a cart to go to the office to have this changed. After having this changed my key card would did not work, TWICE. Back to the office to have it fixed again. My unit has a stain the size of a soccer ball, of god knows what. It looks awful and dirty.

Rating:

4.0

The young man who helped me set up my storage locker was fantastic. The facility and vehicles are clean and modern. My only complaint is that I was not told, before I showed up and was on a limited amount of time, that the option to not select the insurance was unavailable on the small vans. When I selected the option to waive the insurance the manager, Mazen Fayed, told me it was unavailable. It's a small amount, $19.57 but it should be noted on the website when booking.

Rating:

5.0

Excellent customer service

Rating:

5.0

We rented a storage unit and a truck to move stuff with u haul. The whole process was smooth and convenient. The staff was very helpful too. Strongly recommend this place.

Rating:

5.0

all en all i had a great experience would use u-Haul again.

Rating:

3.0

The location of the storage unit was not as convenient as I was told.

Rating:

5.0

Professional

Rating:

5.0

Friendly, efficient service.

Rating:

5.0

Longer access hours would be better

Rating:

3.0

New management is reasonable, accommodating and friendly. The storage facility floors could be cleaner, as carpets are not the best option. Bathroom off storage main area hallway always lacks hand soap. The near constant, random alarms going off are a nuisance and seem pointless. No one comes to address them, there is no security personnel. Overall ourteous service from the Uhaul staff, Thank you.

Rating:

5.0

Nil Satis Nisi Optimum ~ Nothing but the best... always want to use that phase and this U-Haul Storage earned it!

Rating:

3.0

Need more staff for helping people.

Rating:

5.0

very satisfied,

Rating:

5.0

I believe the girl that helped me is named Brooke and she is absolutely amazing. She's great at her job and has a kind and inviting personality. Thanks U-Haul and thanks Brooke!

Rating:

5.0

Was quick and organized. Definitely recommend

Rating:

5.0

The staff was friendly helped me find a unit close to the loading dock witch was nice thank u

Rating:

5.0

Greatly improved over 27 yrs ago,back than terrible service

Rating:

5.0

Good service

Rating:

4.0

Staff fixed problem with alarm very quickly got me another unit called me the same day with the resolution. Give the staff A+. Thank you for your help

Rating:

4.0

Everything was excellent apart from one interaction with the staff. I went to cancel my storage after a month and she made me feel like i was a cheapskate to cancel the trial offer just within a month. She clearly judged me and treated me poorly at the cancellation time. I had a very good interaction with her a month ago as she was the only one who set up my account. No one should be treated how I was treated and it was clearly shown in her behaviour as i had a nice interaction with her while setting up but not at the cancellation time.

Rating:

3.0

The only bad thing I can say is that it stinks inside the storage locker building. I hate to put it this way but it smells like a homeless shelter. I don't know if people are storing filthy clothes in their lockers or where the smell is coming from but it stinks.

Rating:

5.0

Very pleased with the service you gave me.

Rating:

5.0

Great staff and nothing ever happened to our stuff

Rating:

4.0

So i am only a few days into renting this storage unit. so far i like the facility. looks clean. but the extras that are supposed to make me confident in keeping my stuff there have left a lot to be desired. went in to drop some stuff off tonight Jan 13 at 830ish and there were homeless all over. the place stunk. the alarm was going off like crazy and the intercom didn't seem to reach anyone. so when looking for assistance is a waste of time. the keycards mean nothing people banging at both doors only to see one of them manage to get in when I'm the only person in the building. kind of scary. the bathroom that i needed on the weekend was a mess and according to the map there's a closer set but the doors locked with no label.

Rating:

4.0

I was very impressed by the representative (Christina? it was over 3 yrs ago so I'm not positive of the name) at Towerline Pl, she was so kind and very helpful, which is why I decided to go with U-haul. However that site was full and only offered outdoor options so I chose York St. Most the employees I have dealt with at York St were pleasant and helpful as well, though the staff seems to change fairly often.

Rating:

5.0

I have only had one bad experience with uhaul. That was 20 year ago. I enjoy using this service and will continue until I no longer need it. I still have one more move in the next year.

Rating:

5.0

Wonderful staff and service.

Rating:

5.0

I am very happy with my experience. The storage locker was great, well lit, secure and the hours were very convenient. The only issue I have had is that recently there has been no carts available when I was picking up my belongings.

Rating:

3.0

Our code to enter did not work at first but they provided a swipe card which worked well.

Rating:

3.0

Very particular about the hours allowed inside facility. Once you get in trouble for w.e reason they feel the can use against you, it turns into limited access resulting in denying access to your unit due to having a job and not being allowed past 7pm. Was forced many times to come at inconvenient times to grab/drop off things that forced a rushed, frustration experience each time. Definitely picked on certain classes of tenants at this location.

Rating:

5.0

An excellent experience from start to finish!! Staff very friendly, polite and helpful. Facility very clean and secure. We had rented a trailer, purchased supplies and rented a locker. Very easy and seamless process. Will definitely recommend, and come back.

Rating:

5.0

I'm grateful to have had my belongings safely stored and temperature controlled in an environment without pests or bugs while waiting for my new home. Thank you, so very much!

Rating:

4.0

There is a washroom issue and some insects around the facility. In my above review I would add well maintained, just not clean. This is not a reflection on the employees or the company. It seems some of the renters do not have respect for the facility, others people, (or even themselves).

Rating:

5.0

I loved the fact that the first month was free and I also loved that you could pull right into a secured dock. This was super handy. The facility was clean and well maintained.

Rating:

5.0

Literally this storage unit saved me and everytime I talked to staff I was always so impressed with how friendly everyone is

Rating:

3.0

The exterior of this location is COVERED with people behaving in criminal activity. There is open drug use constantly and petty criminals eyeing up all of your stuff. The staff here are excellent but the property is brutal. I think you need to hire more security guards. It was very intimidating being around this much crime.

Rating:

5.0

I’ve used U-Haul for years for all my moving & storage needs. They will always be my go to during any move or storage.

Rating:

2.0

First of all, I had trouble understanding the move in process, and the staff member did not clearly explain how to get into the storage area. I went back to the office three times before she helped me get in by walking me through the process. The washrooms were disgusting and smelly, and there was no toilet paper. In the few weeks I used the storage unit, the washrooms were never cleaned, repaired or restocked. We also had a problem locking the door one time. The office staff wanted us to move everything out to a different unit! Luckily I asked if there was someone who could just fix it. They called for maintenance and the latch was quickly fixed after that. Your staff should be better trained to handle these problems. While I was waiting at the counter for a resolution, a customer was having a dispute with another staff member, and it was being handled very unprofessionally. It was upsetting to me. Finally, when I wanted to empty my unit, there was another lock and a tag on it saying that I hadn’t paid. This was supposed to be a “free” unit for a month! I had to call someone to come and take the extra lock off. She said that they had lost my account information! I was pleased with the storage unit, and it helped me with my move, but I would hesitate to recommend this location to anyone.

Rating:

5.0

I was amazed by how clean and modern the facility is. Friendly orientation as well

Rating:

5.0

Friendly staff, good service and well organization 😊👍

Rating:

1.0

We had lots of loads going towards the storage unit that they gave us. It was already taken. This happened three times in a row. They kept giving us storage units that were taken while we were trucking around loads of material throughout the facility. We finally found one. But it took about a half an hour.

Rating:

5.0

Excellent customer service. Very helpful.

Rating:

5.0

The lady I dealt with was extremely helpful and went out of way to accommodate a ground floor unit. Booth locations in London that I’ve used have been excellent. York st and Clark rd. Locations. I’d be happy to recommend the two locations I’ve used to someone who needs your services. And I will be a repeat customer.

Rating:

5.0

I would have liked the access hours to go to 11PM or midnight. Also, some sort of warning or announcement that the building is now closed and the outside doors will lock behind you. It is an amazing facility and the staff is very helpful and nice to my kids. I very much appreciate your services to during this transition period for me and my family!

Rating:

5.0

Brook did a great job setting up our account. Friendly and knowledgeable. Thank you. The unit itself is amazing. So clean and perfect size for our requirements.

Rating:

4.0

The access card sometimes didn’t work , extra time needed to seek help. Thank you, really good . Appreciate

Rating:

2.0

Not having outside access is a pain so I moved to another location , and your staff was really rude

Rating:

5.0

All the staff members I came in contact with were very friendly and nice. This is a GREAT place to rent from. I would highly recommend. Thank you to ALL the U-HAUL staff members. Keep up the excellent customer service.👌🏾👍🏾

Rating:

5.0

This was a very clean facility. There were security cameras which were monitored when staff were present. The staff were very helpful.

Rating:

4.0

The only problem was the number of people from the street that were inside the building that did not have storage unit.

Rating:

1.0

Won’t allow me to retrieve my passport an sold my unit after we had a payment negotiation

Rating:

5.0

The staff at the Western Fair U-Haul were exceptionally helpful and friendly.

Rating:

3.0

Would have preferred a ground floor space since the elevator is so small for large items!

Rating:

5.0

Teresa and her team were fantastic everytime I spoke with them. I rented a unit for a couple of months recently and had previously rented trucks and trailers. Each time, super service. Thanks Team York Street.

Rating:

5.0

Clean and accessible. The staff were very helpful and responsive.

Rating:

1.0

Manager is rude!

Rating:

5.0

Teresa was very friendly and answered all my questions. Would recommend friends and family. The staff goes over and above to make sure you have everything you need for moving or putting things in storage.

Rating:

2.0

In which the whole bases for Our contract, Your revenue, and Our need to protect with Advanced Security protocol, insurance policy covering $5000, a nightly Security(Who can’t get in the building?!), Locks are all under Company supply…. Yet my items have not been returned to me in the same manner I left them. Thousands of dollars and efforts have been displaced. It is disappointing on top of that is having to then pay $275~ for 1 month of storage and not get the same value from the business. Staying calm is the best way to get to the heart of a issue but there needs to be the engagement level from staff that are looking to represent the customer first, the logic and care behind the interactions, and then the name of which you work for.

Rating:

4.0

We had some minor issues and the team at the York location in London were amazing to deal with. Professional and very helpful! Would recommend.

Rating:

5.0

The staff are the best I've experienced in London, always friendly and easy to book with and always lots of selection of rentals. Very clean eveytime I visit.

Rating:

5.0

Great having climate controlled storage unit

Rating:

5.0

Highly recommend

Rating:

5.0

Great work Keep it up

Rating:

5.0

Very like it

Rating:

5.0

Thank you for Making moving so easy

Rating:

5.0

The staff was very helpful to me in every way possible, office very clean staff was very helpful , I highly recommend it.

Rating:

5.0

I am very happy. I am still a customer as I still have a unit.

Rating:

5.0

My experience for eight months was awesome. The front desk and help was always available and very courteous. Would recommend it to a friend and thumbs up to the staff there at the facility. Cheers, Dave .

Rating:

2.0

Due to the ongoing harassment from the manager of the site after doing everything asked of me to clean out and downsize which she quoted me on and then gave me a hard time through many emails and was ignorant throughout the process. Still has not been resolved Another employee was handling everything and seen my unit was cleaned out and put into one unit to downsize and confirmed it in person and then I was harassed again from the manager.

Rating:

5.0

Moving into storage was easy and carts provided was awesome

Rating:

5.0

I ordered 3 trucks and a storage unit over the course of of 3 months. Everyone was extremely helpful and helped with anything I needed. I love the fact that you have to swipe to disarm and swipe to open the door and you have your own lock for the unit itself. I needed a smaller unit and they were very accommodating about putting my new unit on the same floor so I could move things easily enough. I will highly recommend to others!

Rating:

5.0

The new GM Melanie is A Star - 5 Stars 11/10! Brittany was also super friendly and helpful. All the staff are friendly, said hello, and always smiling. This is the BEST Uhaul I've ever used! Trucks and trailers are all top quality as well. Highly recommend!

Rating:

5.0

The staff seem exceptional and I’m very happy so far with everything!

Rating:

5.0

Thanks to everyone for all your help! Thank you!

Rating:

2.0

Some of the staff need training on how to treat people.

Rating:

5.0

Staff is amazing and quick to resolve all questions

Rating:

5.0

Tori and staff are the best location staff I've ever met. Always friendly, helpful and a pleasure to work with! Thanks again.

Rating:

1.0

Trying to charge me for a unit that no longer have , when I gave notice that I was vacating the unit when I gave notice. Little blonde manager needs to watch her tone with people. She has big mouth on her when back is turned walking away. Tori I believe her name is. Poor management!!!

Rating:

4.0

Me credit card was on file never notified about monthly payment until it late

Rating:

5.0

Tori, Brittany, Brock, Michael and all the staff are always super helpful and polite. They are always fair and they all take pride in working there. Awesome staff and management

Rating:

4.0

Yes I got my first month free because I traveled from Calgary Alberta

Rating:

5.0

Friendly and helpful staff

Rating:

2.0

hard to get manager of 745 york street london, when you are stuck. you are on yr own. will leave this comment on google as well

Rating:

5.0

Thank you !

Rating:

5.0

Very nice service, explained everything and helped me with my lock ! :)

Rating:

5.0

One word: FANTASTIC.

Rating:

5.0

Thank you so much to the assistant manager and staff who helped make our charity move in so smooth and helping us with so many options and coming periodically to check in while we were filling and sorting through our unit. Absolutely incredible staff and would recommend to anyonee.

Rating:

5.0

Convenient, secure and well managed. All the stall were helpful and efficient

Rating:

5.0

Convenient location close to my home. There when I needed it. Excellent staff interactions. Thank you.

Rating:

5.0

Staff are super friendly, helpful and knowledgeable. I am running from a domestic abuse situation and they made a very stressful situation..stressless and were extremely understanding and kind which made this situation as pleasant as it could be, for that I'm extremely thankful to them.

Rating:

3.0