Thank you Curtis, Derek for letting me use your storage after my mover moved me from Helena to Columbia falls! I really appreciate you guys! Best service ever!👌😆😊🙏. Sharon Cirincione
KEVIN ACustomer Reviews for U-Haul Moving & Storage of Whitefish
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Kurtis and his staff are excellent. Always super helpful and accommodating - which is especially important at a time when most customers are a little stressed from the turmoil of moving.
PAUL OVery friendly staff, but the truck was in poor shape, the ramp was much shorter than they normally are on your 26 foot trucks. The short ramp created a downright dangerous situation loading and unloading. The cruise would kick off whenever I hit a bump, which didn't seem safe out on the interstate. I wasn't happy at all with this truck in so many ways, and it put me in an undesirable situation, to say the least. My wife is even less happy than I am about the truck. I hope those things get fixed and the ramp gets switched out before renting again. I'm pretty sure that ramp was NOT meant for that truck.
JEFFREY KGreat process, friendly and helpful staff. Appreciated a newer model with multi dashboard outlets available.
BRIAN WHave more gas in the tank!
DAWN SGreat customer service. Staff are excellent checking out and checking in equipment. Kurtis, Derek and Cheyenne make a great team. A model for how a business should run.
PAUL OBest U-Haul I've ever used and we have moved a lot. Kurtis and Derek are excellent. Very personable, professional - even helped me move some things out of the truck into my car.
PAUL OVery easy, unit was alset upon arrival and clean
Matthew E | Online Move InAll credit goes to Eric Curtis, whose extra efforts won over My business from your competitors.
rena w | Overall ExperienceThe staff is excellent. I overfilled the truck on return. Would be nice to get some form of credit or discount on my next rental
PAUL Ogreat customer service
Peter DAbsolutely would recommend this location to everyone.. excellent service and very pleasant people to work with.
DONALD SBlinker and brake light didn’t work on trailer and the guy argued saying it was a fuse then further more let us leave with broken equipment
MICHAEL MKurtis runs a great location!
Bryce J | First ImpressionsAwesome Customer service!
RYAN HPick up location was very good in Columbia Falls
JAMES CExcellent service by manager Kurtis. He is very professional. knowledgeable and courteous. He got my business on his own!
rena w | First ImpressionsNo problems and everything went smoothly, thank you
JON HVery personable
MICHELLE DKurtis was very professional and courteous! Would definitely rent here again.
PATRICK PFix the fence. Also quit sending out stupid surveys like this. I didn't ask to get blasted with spam.
TREVOR GAwesome experience!
STEVEN SManger was easy to deal with and got what I needed
JORDAN Y | First ImpressionsAll was good. No improvement needed.
BRETT LU-Haul has a
LARRY CGreat location staff is very helpful and knowledgeable. They made the process easy as could be. Thanks.
MICHAEL RThe gentleman who checked in my truck was very professional and quick thank you
Arthur AEasy check in and return. The General Manager was quick in both checking out the truck and upon the return. I would highly recommend this location.
THOMAS SGreat employees. Helpful and thorough.
CHRISTINE HAmazing Customer Service!
Lea B | Overall ExperienceFast service and the manager was very helpful and polite. I will be renting there from now on.
DARREN TKurtis Gaines was very professional, knowledgeable and helpful. He made it a simple process. Great guy!!
Melanie PKurtis was very friendly and helpful. The only bad thing about this location is it can be hard to exit and turn left with all the traffic at times.
CLIFFORD SKurtis is amazing!! He went above and beyond to make all aspects of my experience with storage and moving seamless. I highly recommend this facility!
jessika b | Overall ExperienceThanks, good service.
JULIO AFantastic customer service!
LEA BThere is no address or business name! Only the GPS told me it was the right place. Online info said open until 8pm Actually closed at 7pm.
JAMES WGreat Customer Service!
Lea BManager went above and beyond stated policy to ensure our vehicle rental was easier. That included coming to the site lot on his day off to arrange the pick-up we needed, Terrific service!
STEPHEN KKurt was super helpful and professional.
DERIC S | First ImpressionsApp does not need my location constantly. Wouldn't load without that permission
TOMAS JKeep Kurtis at the Columbia Falls location what a very helpful and courteous, have a very good guy for that location.
JUSTIN HThis is the third time I’ve rented from this location and their customer service is top-notch!
NATHAN MJustin and Derrick were amazing. They were kind and helped get us into the trailer we needed for our job. They went above and beyond. They even smiled while working in the rain to get us hooked up. I would definitely use Columbia Falls UHaul again.
KATHERINE SCustomer service person was great
SAMUEL OEmployee was first class young man, definitely will go there the next time I need to rent a trailer
Gary SThe team at the Columbia falls and Evergreen location worked diligently to diagnose why the trailer lights were not illuminating. They worked as a team to troubleshoot and resolve the issue effectively to make sure I could get on the road with the trailer that was functional and safe. Would certainly work with these professionals again!
Ryan KPlease don’t change a thing, your operator Kevin was very pleasant, efficient and knew your inventory. The lot is very clean and well organized and the portable washrooms were very clean. I am sure you will do well in that Location. We will be back for our transport and packing needs. Thank you
Ralph FNothing needed....Curtis The manager is awesome!!! Helpful and great attention to details - Closest Uhaul to Whitefish!!! Always has the right equipment clean n ready to go!!! Mr. Gaines is Uhails Best Asset!!
KEVIN AKurtis was exceptionally helpful!
JILL CGreat customer service.
Douglas S | First ImpressionsUr service was excellent very courteous and knowledgeable.i would highly recommend uhaul
MARK OKurtis was amazing!! Extremely helpful and answered all my questions!
jessika b | First ImpressionsThis Great unit came FREE after renting a U-Haul truck, so please look into that FOR YOURSELF!! As always, the service was fantastic, and I could not have asked for more.
LIFE N | First ImpressionsKurtis went above and beyond to ensure a positive U-Haul rental experience. The vehicle was clean and ran well. The price was a great value and the experience as a whole could not have been better. I will 100% rent from this U-Haul location again.
LIFE NEntry is too rough. Put some gravel down and level it out. Otherwise, a nice smooth experience.
DANIEL PKeep up the good work, excellent customer service and exactly the trailer I needed.
JOSEPH NNothing. Your employee Curtis was amazing and professional!
JAY Peverything worked out perfectly
DONALD SThe young Manager at the Columbia Fall Facility was helpful, and very professional.
david aThey were so friendly and helpful! We booked last minute and it was no big deal. Could not recommend this location enough!
BRIAN SVery friendly and great customer service.
Tamara HKurtis was extremely sweet and helpful.
DAN MKurtis was excellent in customer service! Thank you!
EARNEST TSnow on the access road, and especially on the property (down the lanes) needs to be plowed and maintained.
Andrew P | Online Move In