I got the truck with half a tank and would rather have picked it up full and return it full. Stressful figuring how long to go before filling, etc
MARY ECustomer Reviews for U-Haul Moving & Storage of Wickenburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was old and felt unsafe the owner which was on his badge dismissed my concern I don’t mind paying top dollar to rent from uhaul but I do expect a up to date vehicle
MICHAEL LGreat Manager, Great Team!!!
ALEXANDER GNothing--the employee was very helpful and made the drop off easy.
KENNETH TYes customer service was excellent!!
KENNETH BEmployees were spot on friendly, helpful and very efficient.
JACK STara was very nice, answered all of our questions an and made the check in experience so simple. This is our first time to store our RV offsite and she explained everything and made us feel very comfortable. We would recommend this facility to others and Tara provided great customer service. Regards, Dan & Michele
Daniel B | First ImpressionsThe Wickenburg U haul place is the best that we have ever used. And we have over the years that I was in the Air Force we have used U Haul a LOT. Thanks.
Cassie gGreat employees! Very nice facility.
BUNILYNN T | Overall ExperienceNothing that I can think of.
MARK LAlways a great experience at this location
Bob M | First ImpressionsDon't change a thing
Christine TWe’ll be back in May!
Bonnie P | Overall ExperienceI have had storage units all over the USA because of my husband’s line of work ~ this has been our number one favorite of all time!!! It started off with the kindness and helpfulness of this U-Haul MANAGER Matthew ~ and the whole experience of using this facility ~ it has been nothing short of AMAZING 🤩 We will never forget it ~ WHAT A GEM IN WICKENBURG ARIZONA And then.. to rent a great truck at the end of our stay! Yay. Thank you ☺️
CYNTHIA L | Overall ExperienceMatthew was so friendly. He unhooked the trailer from our car and sent us on our way. Wonderful experience!
KATHRYN HNothing
FRED PVery helpful when reserving and checking out. We store for 6 months. Nice people.
Elizabeth P | Overall ExperienceMade a reservation for a truck and a appliance dolly 5 days in advance of my move. When I went to pick up the equipment the assistant said that the manager told her to give the appliance dolly that I reserved for my move to people who showed up the day before. There was no other appliance dolly for me to make my move when I had reserved one prior to the people that it was given to the day before my move. What good is a reservation when a manager will not honor the reservation that was made prior to other people just showing up.
SHAWN GCheck in was easy PEE ZEE.
jeff pMatt was great to work with!
EDGAR SThe gentleman that helped us was patient and provided exceptional service.
STEPHEN MNothing
Stephen YU-Haul Moving & Storage of Wickenburg is my "Go-To" for anything and everything truck and supplies. Matthew (both of them) and the rest of the team are excellent. What I need is what they recommend at all times. They have never tried to upsell me for that little extra. I've gone out of my way a time or two just to do business with them and will continue too.
DENNIS HMatthew was very professional and courteous. Great customer service from him.
LUIS ATara was very helpful, professional, kind and pleasant. She has excellent customer service skills. Matthew was professional and efficient.
JO Fstaff friendly and very helpful.
MANUEL AFacility is immaculate and well maintained, as are moving accessories. We rented trucks and units from this location multiple times. Matt and team are great to work with.
ALEXANDER D | First ImpressionsEasy to rent and use units. Staff efficient and friendly. I would return tomorrow if needed. Thank you
Fred B | Overall ExperienceAbsolutely amazing! Dude who received my rental was so friendly. Seems to be the norm at U-Haul. Great experience!
CHRIS SLove this location
RACHEL SThe staff has always been friendly and very helpful when I have needed something. I will continue to do my business with Uhaul for all my moving and storage unit needs. Thank you for your continued service and business! Sincerely, Ms. Jeannine Martin
Jeannine M | First ImpressionsThe staff is professional and personable. Thank you
DIANNA HGentlemen on duty was very professional. He took great care to make sure I was happy with the rental.
KATHALEEN BStaff were very friendly. I don’t see anything that needed to be changed.
STEPHEN HStaff was so helpful in getting me on the road. They helped me load my car on the trailer and secured it well with good instruction to me. Equipment was ready when scheduled.
STEPHEN SMark and Tara were very professional, friendly and helpful.
WILLIAM SMatt was very accommodating and helpful. He went out of his way to make our move easier. So appreciate it.
chris wStorage unit facilities are amazing
Tammy S | First ImpressionsMatthew runs a tight ship and it’s always a pleasure doing business with Wickenburg U-Haul.
BRETT OThe store manager Matthew is very customer friendly
ALFRED PVery friendly and helpful staff. Excellent facility. Easy to access unit. Plenty of carts for moving boxes
Stephen S | First ImpressionsThe staff of the Wickenburg U-Haul are amazing. This is a clean well run establishment pleasure to do a work with.
Laurie LWish I could get reimbursed for dropping the trailer off day and a half early.
RICHARD RI would have given an excellent rating except thatl they did not reimburse me for the time remaining left after paying for a full month, with over 2 weeks remaining after I moved my stuff out. If they only rented units at the beginning of each month, I could understand it but they can re-rent that unit anytime during the month - so it just didn’t seem right to me not being reimbursed for the remaining time. When I asked the person in the office they couldn’t give me a reason. I guess once they have your money, that’s it! That said, that could be the storage rental industry standard, but even still, I don’t feel that it’s right when they can and probably will immediately re- rent it. In today’s inflated economy it would be nice to see more companies with fairer consumer policies, especially since I was a long term customer and used their storage for 3 years.
Margie S | Overall ExperienceProfessional, friendly, and efficient.
Bruce H | Overall ExperienceJust keep doing what you did for me! The GM there and others were great!
BRYAN SThe girl who works the closing shift was so helpful & friendly. Excellent customer service.
silvana b | First ImpressionsVery convenient access, especially like the indoor parking and elevator to access the units
James K | First ImpressionsExcellent staff and the manager was extremely helpfull. Would definitely use this facility again for storage needs.
Michael L | Overall ExperienceNot helpful when elevator broke. Charged for an extra unit when their equipment broke down. Not accommodating.
Donna T | First ImpressionsIt was great. Pulled up and employee came out and took a look and took over the trailer--Easy Peasy.
KEITH SMatthew is an excellent customer service manager. I appreciate his attention to detail and quickness of delivery. I got the trailer I needed and on my way in under 15 minutes.
BRETT OThe bathroom near the carts and elevator was filthy!
sharon m | First ImpressionsHighly recommend Wickenberg U-Haul on 93. Very friendly staff and helpful.
DARRIN KMatt (the store manager) was excellent ! He made the entire process as smooth as could be, with friendly, competent service, even hooking up the trailer for us. We were in and out in less than 30min with exactly what we needed, couldn’t be happier with this locations choice of management & inventory
LYDIA G🤠👍
Lannie F | Overall ExperienceMathew and Tara are always professional and very helpful….they treat us like friends!!!!
Steven M | Overall ExperienceAccess was well thought out and very convenient when temperatures are high.
Ken S | First ImpressionsAbsolutely the BEST customer service from Matthew the General Manager. I feel he went above and beyond to be helpful to me on getting our storage unit ..and fast too!! ☺️ thank you
CYNTHIA L | First ImpressionsAwesome customer service,, they took the time to show me how to connect and disconnect the trailer. They explained everything to me
Samuel BVery friendly, professional, and accommodating staff.
Bruce H | First ImpressionsOther than paying 1000 dollars to Wickenburg from Camarillo California. I was charged an additional 43 dollars because I drove an extra 43 miles? That is some serious bullshit! I will think twice before recommending uhaul for anything moving forward!
BRIAN MGreat staff
ALFRED P | First ImpressionsGreat experience!
DANIEL BExtremely well kept. The staff is always professional and very helpful. Nicely ran place
Gilbert M | Overall ExperienceHad to drive 100 miles round trip just to pickup trailer.
Kenneth F