I can't recommend anything
PAUL SCustomer Reviews for U-Haul Moving & Storage of Woodfield
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There is not 1 thing that I can complain about this place. The manager is very professional, very polite and very helpful. The employees are all the same way. I would highly recommend this place for everything you need to move or need a storage. 100% excellent
michelle dThe fuel gauge diagram printed on the contract is erroneous. I relied on it to refuel the truck to the dispatched level (3/4 of full) and the tank was still over filled. The same incident occurred with a previous U-haul rental at another pickup location, but that one was worse. I am not pleased about this at all.
CALVIN YNot much, Vanessa and her crew were knowledgeable, helpful and nice to talk to. We went from IL to TX and they were sure to let us know how much time we had to drop off the trailer and what was the number to call if we had any trailer problems along the way. Vanessa is a credit to U HAUL and I'm NOT a relative!
MARTIN TMake sure you explain how tolls work. I had to call to figure it out.
BLAIR FMy tire blew up not even 5 minutes after i picked up the uhaul. The low tire pressure sensor was on but I assumed it was a bad sensor because the guy said he had checked everything out. While driving the tire de-beaded. It wasent a puncture it was just to low. Very stressful experience and it delayed my trip multiple hours
ZAIDEN SThere were several people waiting to pick up or rent. Maybe add an appointment for pick up after you've got an agreement #?
SUSAN MAll Very nice and easy !!!
JACEK SI rent the car transport a lot I only wish my information would be stored for easyer rental but it's still fast
PAUL SThe staff told me they would help load and secure my vehicle onto the tow dolly. It was done incorrectly and they didn't attach the security chains. The straps came loose and my vehicle came off the tow dolly and crashed into the guardrail on the highway near Pittsburgh.
Daniel SNeed better understanding of specs fir each unit. Found out hard way that the dimensions were wrong. Caused a 100 mile detour. Then they managed my bumper when removing the trailer. Ugh.
HENRY MGreat customer service
FRANK VVanessa was wonderful! She was friendly and professional, making sure I received the perfect trailer for my needs. She got my order completed quickly and accurately. When I returned the trailer, she greeted me and made sure everything worked as expected. I will use this location for all my future rentals.
MICHAEL SThe woman who helped me was kind and helped me find some shipping straps.
LOPA PHi, there was half a tank, I put a full tank on the paper, it's great that I took a photo, you need to be more attentive to your work every time, and not drink coke
ILNUR GRented a trailer as reserved on the 26th, the equipment was dirty but useable, . It was returned prior to the 12 hrs it hired for,, I had to move another trailer to park mine in the same place, their cameras will show what I am saying is true. yet a few days later i get an invoice for 4 days rental charges., no phone call, which I would’ve expected if i had equipment out longer than reserved for. I don’t appreciate being scammed, I have submitted a reversal for the full amount through my cc company. I will urge everyone to stay away from this location in the future. I certainly won’t be back.
BRETT MThe manager was very friendly and nice!!
THOMAS SThank you
LADONNA GLove it and convenient. Thank you for all u do.
LADONNA G | First ImpressionsArrived 5 minutes before store opening at 7 am. for a 7 am pickup. Nobody showed up to open the store until 7:20 a.m. and I was left waiting outside in 17 degree windchill for 25 minutes. Couldn’t do pickup through the app because they kept the key to the truck inside the building. Call to the district office automatically was disconnected. Very frustrating. The truck was in fine condition.
Matthe CVanessa, and a young man I think named Allan were extremely helpful.
rafaela g | First ImpressionsAttendant was on FaceTime seemingly with his family the whole time he was preparing my rental paperwork. Starting fuel gauge logged was not correct. I returned it at the exact same fullness (drove 16 miles, I put 2 gallons of gas back in), but then got charged for two additional gallons because they started with the wrong reading. Van door had to be absolutely slammed to get completely shut.
ALEX HThank you
Suzanne M | First ImpressionsEverybody was able to help get us moved in despite the challenge of a power outage causing computer issues. The staff was very friendly and helpful!
Kaitlyn G | First ImpressionsWorking with Vanessa and her staff was amazing, I've had the units for years now and Vanessa and her team have been a delight to work with. Very responsive, excellent customer service and efficient. The storage facility is always clean too! I'd definitely recommend this location to anyone looking for storage. Thank you again UHaul Rolling Meadows!!!
Ana P | Overall ExperienceMy entire home was moved into 3 units by a moving company, only 1 elevator was working which made everything very slow. Also not a fan of how warm the floors are allowed to be, on move in day it was already 80 degrees.
Nick R | First ImpressionsVanessa was AWESOME! she made the whole process painless and wonderful. she deserves a gold star for sure.
PATRICK SBetter highlight where the lock box is for the remote check in customers
TIM R"boss lady" was very helpful, articulate, and thorough. Best experience at U-Haul out of all my prior experiences at different U-Hauls in IL and FL.
John M | First ImpressionsWhat I didn't like is having to take the advertising board out of the windshield and having to get out of van to put the wiper blades down. I understand that their was a freezing mix predicted but it was a hassle. When you know a vehicle is going out, it should be completely ready
DIANNE W100% positive thank you!
OLEG LCustomer service was great especially Vanessa she was very informative , accommodating and she did it all with a smile. I will definitely recommend her and choose to use her services again and again 🙂
Helena S | Overall ExperienceVanessa and team are wonderful to work with.
TRACY HIt was a little frustrating when i was mistakenly charged for fuel.
GERARD KVanessa was so nice and very accommodating. I will rent from and recommend her over and over 🙂
HELENA SThe staff is nice and helpful the general manager Vanessa is the best very helpful and knowledgeable she goes above and beyond I will definitely recommend this location.
tamika w | Overall ExperienceThe first trailer when i pulled out there were no running lights. Signals worked when tested but no R lights. Took it back. Nothing fixed it. Got new trailer. all lights but one marker light worked. i made do. Very nice staff though. Returned trailer needed it done fast. Met me outside and done in 5 min. THANK YOU Miguel! overall nice. Just issues with equipment sometimes.
TERI KMy only problem was using the uhaul app to check the truck back in. For 40 minutes is kept saying "there were problems, Wait and try again later." I had a house I needed to finish moving out of.
JOHN MNothing. This location is the best hands down!
JIMMY PThe U-Haul mobile app is complete shite. Don’t download it because it is completely unusable.
Tom LVery good serive
YUVARAJ VClean and organised
Fiona C | First ImpressionsI've rented from this location many times and they're always super nice and helpful about getting you in and out quickly. I recommend them often to anyone looking for rental equipment or storage.
JEFFREY MOmg the property manager sooooo awesome. Thank you so much u really made my day
Mark M | Overall ExperienceVanessa was an excellent worker! 👏
CHRISTINE LPick up was slow, only 1 person there
KAREN YGreat service all around
JEFFREY WLady at front desk amazing
DAVID MVery helpful and pleasant staff. Only negative was not enough carts to move boxes with & at first all the drive up bays were full. One of the bays was taken up by someone just parked in there to watch a family member move. It would have been helpful if someone would have made them park outside so others could get in and start moving their stuff.
Amy S | First ImpressionsBE HONEST WITH YOUR BILLING
MICHAEL PCharged for extra day. I have the truct for two days only not three.
ABDULAZIZ AHorrible experience never ever. Been told it takes 3to4 hours to imstal hitch .after 5 hours still not instaled.not enough skilled workers there.
Miroslav MThe truck did not run or drive well on the highway. Between 65 and 70 MPH, the truck shook and vibrated badly, had to hold tight to the steering wheel which was also off center. Truck seems to need wheel balancing and alignment. Engine also seemed to whine and struggle to get out of low gear and went through gas quickly. Glad our move was local and not longer distance. The people at this location were very friendly though. But the equipment is the important thing to be working correctly. The ignition key also got stuck and almost wouldn’t come out. Please maintain your vehicles better. Would prefer some credit for this rental.
JOHN GThanks guys see you next time
DARIKHUU U | Overall ExperienceNice experience. Thank you.
ASHLEY DStaff was friendly and resourceful, truck was clean.
KIMBERLY HEverything went smoothly.
HILTON HGreat place. Have been there 3 times in the last 3 months and had a great experience each time.
KENNETH RVeronica (I think that was her name) was superb: Efficient, friendly, knew her stuff. But she was by herself. I was grateful it wasn’t too busy and only 2 people were ahead of me in line, so I only had to wait 10-15 minutes to get checked in. It would have been ideal for there to be another employee to help out.
Barbara BVanessa was great. She relentlessly worked through a pricing issue to get me the price that was quoted to me. She should be commended for her efforts.
RICHARD SNo complaints 👌
Robert H | Overall ExperienceThe employee at the service center was quick, thorough, and an excellent employee. I would recomend U-Haul based 100% on your employee at the site.
MELVIN BVery helpful
JOSEPH V | First ImpressionsTodo excelente gracias
EDUARDO PThe staff has been very helpful and courteous.
takesia r | First ImpressionsWe had a great experience from start to finish.
Andrew A | Overall ExperienceRestrooms are not so clean. Alarm is too sensitive or malfunctioning goes off without any clear reason even when i walking away from my storage compartment. Alarm is the most annoying and useless thing in that facility, otherwise everything else is good.
Janchivsengee B | Overall ExperienceManager and staff are great!
Mark J | Overall ExperienceAll of the employees were funny, friendly and very helpful.
Jennifer K | First ImpressionsExcellent and convenient.
EDGAR V | Overall ExperienceVanessa was very helpful and friendly.
CEDRIC B | Online Move InWas promised a lot of stuff to receive nothing
Nikki G | Overall ExperienceNice storages and good price
Sergio P | Overall ExperienceWhen I first moved in, I had a bit of a rocky start, but I think that was more on me than Uhaul. After getting sorted out, it was smooth sailing. I had easy access to my things for 2 years and never ran into any issues. When I moved out, Vanessa was really friendly and helpful too. If I ever need a storage unit again, UHaul will be my first choice.
Tommy W | Overall ExperienceOur center storage unit on the 2nd floor could have been better lit. For some reason the center lighting did not turn on. And it was very hot in there during the winter months. But yes, overall it was a fantastic storage facility. Thank you!
Mike R | Overall ExperienceEveryone at this location was outstanding. The customer service is amazing and the people are very friendly
Robert M | Overall ExperienceGreat Service. Well maintained facility. Quality for money.
MOHIT R | Overall ExperienceA Plus
Nathan T | Online Move InVanessa and her staff …..Great customer service.
GERALD G | Online Move InSuper helpful and friendly staff
Michael O | Overall ExperienceI really was so pleased that I kept all of my stuff there for a year and it was in the exact same condition I left it in. I am grateful they maintained the facility so well.
skaggs s | Overall ExperienceGreat team!
Jessica V | First ImpressionsMy storage time there was over the top sensational from day one; the location is across the street from my formal employment the friendly and knowledgeable staff members makes you feel welcomed a find establishment through out
doreen M | Overall ExperienceEveryone was amazing. Thanks guys!
Oskar G | First Impressions9/23/23 1st employee didn’t show up until 7:15a. I don’t know the procedures like the staff does, my first time doing this. Explanations need to be slow and more thorough. It took too long for any of the three garage doors to open as the sensors didn’t open automatically with the truck in front of the garage. a week later the following Saturday, I came to empty the storage unit and borrow a second truck, and the gentleman wearing glasses was much more helpful than the week before. With the young lady I was working with.
Susan S | Overall ExperienceHave had other U-Haul storage units. This one so far seems to be the best.
Richard C | Online Move InVery convenient to use
Nadezda A | Overall ExperienceToo hot, temps need to be close to 70 since there is no air circulation and it's miserable moving in and out. Otherwise, good facility
William H | Overall ExperienceFor an in-door temperature controlled area, I would say it was good.
Nadja D | Overall ExperienceThe manager has a pleasant attitude. He was very detailed oriented and made the experience very enjoyable.
Jalin G | First ImpressionsIncompetent at it's finest
ERIK R | First ImpressionsSo convenient, spacious and Organized no time consuming at all in and out
doreen M | First ImpressionsIt was really a great experience. Staff was very useful and assisted in each step. Clean and well organised place.
Jagdish B | Online Move InNeed 24 hour access
Dmitriy C | Overall ExperienceSuper clean, climate controlled building. Always felt safe as the parking lot is well lit. Easy check-in/out process. High availability of flat carts to move heavy items. There is an area in the lobby area where you can recycle items you no longer need or want and someone else can take them. And vice versa. Overall, the 3+ years we rented a unit at U-Haul couldn’t have gone better.
Annette l | Overall ExperienceGreat costumer service specially Missy.
RENE M | Overall ExperienceStaff was helpful.
Erick S | First ImpressionsLocation was very convenient to get to and well maintained.
David S | Overall ExperienceFacility is clean, checkout process was easy, convenient unloading and loading area
Sydney D | First ImpressionsThé réservation number screwed up the trailer drop off location but just a slight inconvenience. Otherwise all good.
SABRINA G | First Impressionsmy experience with U-Haul has always been excellent, have never had a problem and have been very pleased every time I needed any type of equipment, I have nothing to complaint about but only be greatful to all of you for your excellent service!!
Zilia A | First ImpressionsClean and convenient.
Edward B | First ImpressionsMy locker alarms go off everytime I open the door. Restrooms are not cleaned enough nor resupplied regularly. Trash bins are always full. Toilets are always leaking, plugged up or filled with human waste. Handicap men's toilets are always out of service or unavailable. Ventilation is poor always freezing or NO circulation at all. Building exterior doors are regularly left unlocked. Recently on the upper floors there have been bugs as well as on first floor lots of ants. Sprinkler heads have been leaking on third floor for weeks in restroom. Restroom floor has been covered in water many times recently due to this leaking,toilets and occasionally sinks. Carpeting on 2/3 floors is a mess. Rarely cleaned. Large crack on third floor window,been that way for weeks.
Michael M | First ImpressionsNo complaints, all compliments I thank my brother for showing me this place.
Dennis H | Overall ExperienceOnly comment relates to having only three bays to unload, it was quite a wait.
Julius R | First ImpressionsGreat customer service. Will recommend to friends. Thanks for making my experience Great!!!
SHARON S | Overall ExperienceI was given permission to have my UBoxes delivered to this facility and then learned on the day that the boxes were going to be delivered that the manager, Orran Arnold, vetoed this the night before and nobody gave me a heads up. After an hour and a half of talking to different customer service reps somebody was able to get a hold of Orran’s boss and override the last minute veto (shoutout to Vanetta, you deserve a raise). Not even 3 days later, I find out that Orran put a lock on my unit for “lack of payment” even though I have the credit card bill to prove that I absolutely paid my rent. I don’t know what’s happening over there, but this makes me very nervous about staying.
Tommy W | Online Move InEverything was very well explained by staff.
robert c | First ImpressionsNa
David M | First ImpressionsLoved this storage place! All the equipments was really helpful they left out for us to use.
CASHMERE W | Overall ExperienceI will definitely recommend this uhaul facility to everyone I kno the service and staff are very professional and helpful especially the manager. He deserves 5 stars and more!
HELENA S | Overall ExperienceTha staff wus very nice and informative and tha pricing wus very affordable so now I hav found my uhaul home😊
HELENA S | First ImpressionsStore manager is great
NORBERT Z | Overall ExperienceSuper clean, helpful staff. Thank you.
Michael K | Overall ExperienceAnthony does a great job. The units worked out perfectly for us.
kyle k | Overall ExperienceOverall great experience from scheduling reservation to move out. Staff was friendly, facility was always clean, and easily accessible. I would use this location again and recommend to others!
Nakia J | Overall ExperienceVery clean. Spacious. Easy to move in and out.
Arun B | Overall ExperienceOverall great experience!
Nakia J | First ImpressionsThank you for assisting me, I really appreciate everyone's help! ! ! !
PETER M | First ImpressionsVery courteous and helpful staff.
PAUL V | Overall ExperienceEasiest decision I've made during this move. Will definitely recommend to others. Staff was very helpful.
Christine S | Online Move InI needed a storage for keep our family’s moving loads safe. And the place has to be air conditioning to keep things clean and safe. I found UHaul self storage service. It was easy access and kept safe. I strongly recommend Uhaul for anyone who needs personal storage .
Dogyun K | Overall ExperienceThis place rocks and Mister Chihuahua is the best
BRIAN K | Overall ExperienceHaving a third noon related person in your files before you rent a unit is terrible. I had to put my daughter down. People who are single are sol. Just dumb. I won't use you again.
William H | First ImpressionsAnthony Dipaolo Is an asset to your company.
Ruth D | First ImpressionsWell managed and team were knowledgeable and experienced!
luis m | Overall ExperienceVery professional and friendly place to do business with, Thanks!
KIRK A | Overall ExperienceExcellent Services!!
Wilfredo T | First ImpressionsOver all very satisfactory only the front desk people need to work on their pace of working kind of little slow going people which I experienced. Otherwise all good.
Kamran A | Online Move InThe facility claims to be climate controlled but it was very hot in there.
Tamara Y | Overall ExperienceThe person who helped us had to help his coworker a lot and we spent a lot of time waiting around for him to help us. Additionally he was very hesitant to waiting around 4 minutes after closing to allow us to return our keys to him instead of doing it online.
Josh S | First ImpressionsAnthony and Ben were super friendly and knowledgeable. They made my moving experience a lot less stressful. Thank you guys for the wonderful service. I really appreciate it.
Jeff T | First ImpressionsI have nothing but good things to say about your location! The keycard check-in and entry, climate control, the alarmed storage cubicle doors, the indoor loading bay... I wish you had been open here when I first had to store my crap. My old bicycle might not have gotten so trashed, but thanks to Public Storage and their indifference to the temperature extremes of Chicago's weather, I have to get rid of it.
Tony G | Overall ExperienceI’ve used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He’s an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends. ~Kimberly Reuille Former Rolling Meadows Resident
Kimberly R | First ImpressionsUhaul Moving and Storage of Woodfield is great! The location is really convenient to a multitude of highways. It’s super clean. Very secure. I love their loading and unloading area. You can pull you car or truck right in and get out of the weather. They have plenty of moving carts. The staff has always been very willing to help and answer questions. I was very happy with the service there. I would highly recommend this location!
Erik H | Overall ExperienceThe kid that helped me was rude and talked down to me. Then acted like i was a bother to him when i needed clarification on something. I am very disappointed and would not recommend this location at all and in fact want to never do business with you again
MARIO C | First ImpressionsEverything worked out great at this facility, clean, dry,secure. Would have been great if I was able to you the actual dock with the dock plat
Ralph P | Overall ExperienceAll questions answered. Very easy process.
michele p | First ImpressionsInconvenient place. There is only one access through garage doors and to get in there, you need to get off and gain access then open door. the staff is also rude and inattentive. no one calls back
Janeris S | Overall ExperienceElectronic pick up needs to be worked on it is not user-friendly
Ryle M | First ImpressionsThe only thing I had a problem with was at times you seemed to be short on staff and I had to wait for someone to come and take care of me. Other than that everything was 100% perfect.
Peter F | Overall ExperienceVery satisfied with storage facility and the staff.
patricia c | Overall ExperienceI must say this is my second time using a storage facility an the staff was helpful and friendly better then my last storage place, I would still be using uhual but my storage need is came to an end
suzette c | Overall ExperienceFast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.
Thomas G | First ImpressionsAnthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!
michael f | First ImpressionsI recommend you to my friends.
tom s | Overall ExperienceI am happy with services
Hazarattaiah K | Overall ExperienceI was treated like a VIP from the very moment I walked in. The manager made me feel like my purpose for being there was important to him and he informed me of items that may help in my moving process.
Gabriel G | ReservationThis facility was clean, secure, and with easy access. A well-managed operation!
Deon f | Overall ExperienceTerrible. Took over 30 minutes to get the paperwork done. Reserved it on the phone and it still took over a half an hour. Put us in the farthest unit away from the elevator. Wish more characters.
Faith G | ReservationAccommodations for unloading our trailer were great.
JOHN G | ReservationThe best facility, the best manager of a U-Haul I've ever met. The staff was helpful, smart, and the most important HONEST. They take care of you, this is the place.
Kevin G | Overall Experience