Customer Reviews for U-Haul Moving & Storage of Woodfield

Rating:

5.0

The guys at Northwest Lawn in Itasca, IL were extremely helpful. The best! I had to change to a larger trailer and they helped me find one in the local area since they were out of that size. This place was the best thing about my Uhaul experience.

Rating:

4.0

Agent told me that truck has half tank but it wasn’t ans i showed him the picture of fuel level and he told me to not to worry he had fix it in the system. I fiiled up the tank level to as it was when i picked up the truck..

Rating:

5.0

I rented a moving truck today and had a great experience thanks to Kevin. He was incredibly nice, helpful, and made the entire process smooth and stress-free. He took the time to answer all my questions and made sure I had everything I needed for a successful move. Excellent customer service – highly recommend Kevin and this U-Haul in Rolling Meadows.

Rating:

5.0

I returned the trailer on the same day 2 1/2 hours later , and I looked at my receipt and says I returned it the next day , but 26 hours later , so I got charged another day, I will be calling my credit card company and protest this charge, unless whoever reads this makes the necessary changes .

Rating:

5.0

Kevin helped me checkout and check in. He was thorough and helpful

Rating:

1.0

De lo peor la manager grosera

Rating:

5.0

The uhaul truck I was assigned to pick up was making so many noises inside the cabin. A lot of rattling. The worst part was something I discovered late.in the evening when light started to fade was that the left side headlight was not working at all. That means I was driving a defective vehicle which may cause an accident because the opposite lane car.may not recognise the width of this vehicle. Please have the vehicle serviced and kep in good running condition.

Rating:

5.0

Vanessa and her crew are the best

Rating:

5.0

Working with Vanessa is the best 🙂

Rating:

5.0

I can't recommend anything

Rating:

5.0

There is not 1 thing that I can complain about this place. The manager is very professional, very polite and very helpful. The employees are all the same way. I would highly recommend this place for everything you need to move or need a storage. 100% excellent

Rating:

3.0

The fuel gauge diagram printed on the contract is erroneous. I relied on it to refuel the truck to the dispatched level (3/4 of full) and the tank was still over filled. The same incident occurred with a previous U-haul rental at another pickup location, but that one was worse. I am not pleased about this at all.

Rating:

5.0

Not much, Vanessa and her crew were knowledgeable, helpful and nice to talk to. We went from IL to TX and they were sure to let us know how much time we had to drop off the trailer and what was the number to call if we had any trailer problems along the way. Vanessa is a credit to U HAUL and I'm NOT a relative!

Rating:

5.0

Make sure you explain how tolls work. I had to call to figure it out.

Rating:

1.0

My tire blew up not even 5 minutes after i picked up the uhaul. The low tire pressure sensor was on but I assumed it was a bad sensor because the guy said he had checked everything out. While driving the tire de-beaded. It wasent a puncture it was just to low. Very stressful experience and it delayed my trip multiple hours

Rating:

4.0

There were several people waiting to pick up or rent. Maybe add an appointment for pick up after you've got an agreement #?

Rating:

5.0

All Very nice and easy !!!

Rating:

5.0

I rent the car transport a lot I only wish my information would be stored for easyer rental but it's still fast

Rating:

2.0

The staff told me they would help load and secure my vehicle onto the tow dolly. It was done incorrectly and they didn't attach the security chains. The straps came loose and my vehicle came off the tow dolly and crashed into the guardrail on the highway near Pittsburgh.

Rating:

3.0

Need better understanding of specs fir each unit. Found out hard way that the dimensions were wrong. Caused a 100 mile detour. Then they managed my bumper when removing the trailer. Ugh.

Rating:

5.0

Great customer service

Rating:

5.0

Vanessa was wonderful! She was friendly and professional, making sure I received the perfect trailer for my needs. She got my order completed quickly and accurately. When I returned the trailer, she greeted me and made sure everything worked as expected. I will use this location for all my future rentals.

Rating:

5.0

The woman who helped me was kind and helped me find some shipping straps.

Rating:

2.0

Hi, there was half a tank, I put a full tank on the paper, it's great that I took a photo, you need to be more attentive to your work every time, and not drink coke

Rating:

1.0

Rented a trailer as reserved on the 26th, the equipment was dirty but useable, . It was returned prior to the 12 hrs it hired for,, I had to move another trailer to park mine in the same place, their cameras will show what I am saying is true. yet a few days later i get an invoice for 4 days rental charges., no phone call, which I would’ve expected if i had equipment out longer than reserved for. I don’t appreciate being scammed, I have submitted a reversal for the full amount through my cc company. I will urge everyone to stay away from this location in the future. I certainly won’t be back.

Rating:

5.0

The manager was very friendly and nice!!

Rating:

5.0

Thank you

Rating:

5.0

Love it and convenient. Thank you for all u do.

Rating:

3.0

Arrived 5 minutes before store opening at 7 am. for a 7 am pickup. Nobody showed up to open the store until 7:20 a.m. and I was left waiting outside in 17 degree windchill for 25 minutes. Couldn’t do pickup through the app because they kept the key to the truck inside the building. Call to the district office automatically was disconnected. Very frustrating. The truck was in fine condition.

Rating:

5.0

Vanessa, and a young man I think named Allan were extremely helpful.

Rating:

3.0

Attendant was on FaceTime seemingly with his family the whole time he was preparing my rental paperwork. Starting fuel gauge logged was not correct. I returned it at the exact same fullness (drove 16 miles, I put 2 gallons of gas back in), but then got charged for two additional gallons because they started with the wrong reading. Van door had to be absolutely slammed to get completely shut.

Rating:

5.0

Thank you

Rating:

5.0

Everybody was able to help get us moved in despite the challenge of a power outage causing computer issues. The staff was very friendly and helpful!

Rating:

5.0

Working with Vanessa and her staff was amazing, I've had the units for years now and Vanessa and her team have been a delight to work with. Very responsive, excellent customer service and efficient. The storage facility is always clean too! I'd definitely recommend this location to anyone looking for storage. Thank you again UHaul Rolling Meadows!!!

Rating:

3.0

My entire home was moved into 3 units by a moving company, only 1 elevator was working which made everything very slow. Also not a fan of how warm the floors are allowed to be, on move in day it was already 80 degrees.

Rating:

5.0

Vanessa was AWESOME! she made the whole process painless and wonderful. she deserves a gold star for sure.

Rating:

4.0

Better highlight where the lock box is for the remote check in customers

Rating:

5.0

"boss lady" was very helpful, articulate, and thorough. Best experience at U-Haul out of all my prior experiences at different U-Hauls in IL and FL.

Rating:

4.0

What I didn't like is having to take the advertising board out of the windshield and having to get out of van to put the wiper blades down. I understand that their was a freezing mix predicted but it was a hassle. When you know a vehicle is going out, it should be completely ready

Rating:

5.0

100% positive thank you!

Rating:

5.0

Customer service was great especially Vanessa she was very informative , accommodating and she did it all with a smile. I will definitely recommend her and choose to use her services again and again 🙂

Rating:

5.0

Vanessa and team are wonderful to work with.

Rating:

4.0

It was a little frustrating when i was mistakenly charged for fuel.

Rating:

5.0

Vanessa was so nice and very accommodating. I will rent from and recommend her over and over 🙂

Rating:

5.0

The staff is nice and helpful the general manager Vanessa is the best very helpful and knowledgeable she goes above and beyond I will definitely recommend this location.

Rating:

4.0

The first trailer when i pulled out there were no running lights. Signals worked when tested but no R lights. Took it back. Nothing fixed it. Got new trailer. all lights but one marker light worked. i made do. Very nice staff though. Returned trailer needed it done fast. Met me outside and done in 5 min. THANK YOU Miguel! overall nice. Just issues with equipment sometimes.

Rating:

5.0

My only problem was using the uhaul app to check the truck back in. For 40 minutes is kept saying "there were problems, Wait and try again later." I had a house I needed to finish moving out of.

Rating:

5.0

Nothing. This location is the best hands down!

Rating:

5.0

The U-Haul mobile app is complete shite. Don’t download it because it is completely unusable.

Rating:

5.0

Very good serive

Rating:

4.0

Clean and organised

Rating:

5.0

I've rented from this location many times and they're always super nice and helpful about getting you in and out quickly. I recommend them often to anyone looking for rental equipment or storage.

Rating:

5.0

Omg the property manager sooooo awesome. Thank you so much u really made my day

Rating:

5.0

Vanessa was an excellent worker! 👏

Rating:

3.0

Pick up was slow, only 1 person there

Rating:

5.0

Great service all around

Rating:

5.0

Lady at front desk amazing

Rating:

4.0

Very helpful and pleasant staff. Only negative was not enough carts to move boxes with & at first all the drive up bays were full. One of the bays was taken up by someone just parked in there to watch a family member move. It would have been helpful if someone would have made them park outside so others could get in and start moving their stuff.

Rating:

3.0

BE HONEST WITH YOUR BILLING

Rating:

5.0

Charged for extra day. I have the truct for two days only not three.

Rating:

1.0

Horrible experience never ever. Been told it takes 3to4 hours to imstal hitch .after 5 hours still not instaled.not enough skilled workers there.

Rating:

4.0

The truck did not run or drive well on the highway. Between 65 and 70 MPH, the truck shook and vibrated badly, had to hold tight to the steering wheel which was also off center. Truck seems to need wheel balancing and alignment. Engine also seemed to whine and struggle to get out of low gear and went through gas quickly. Glad our move was local and not longer distance. The people at this location were very friendly though. But the equipment is the important thing to be working correctly. The ignition key also got stuck and almost wouldn’t come out. Please maintain your vehicles better. Would prefer some credit for this rental.

Rating:

5.0

Thanks guys see you next time

Rating:

5.0

Nice experience. Thank you.

Rating:

5.0

Staff was friendly and resourceful, truck was clean.

Rating:

5.0

Everything went smoothly.

Rating:

5.0

Great place. Have been there 3 times in the last 3 months and had a great experience each time.

Rating:

5.0

Veronica (I think that was her name) was superb: Efficient, friendly, knew her stuff. But she was by herself. I was grateful it wasn’t too busy and only 2 people were ahead of me in line, so I only had to wait 10-15 minutes to get checked in. It would have been ideal for there to be another employee to help out.

Rating:

5.0

Vanessa was great. She relentlessly worked through a pricing issue to get me the price that was quoted to me. She should be commended for her efforts.

Rating:

5.0

No complaints 👌

Rating:

5.0

Very helpful

Rating:

5.0

The staff has been very helpful and courteous.

Rating:

1.0

We had a great experience from start to finish.

Rating:

4.0

Restrooms are not so clean. Alarm is too sensitive or malfunctioning goes off without any clear reason even when i walking away from my storage compartment. Alarm is the most annoying and useless thing in that facility, otherwise everything else is good.

Rating:

5.0

Manager and staff are great!

Rating:

5.0

All of the employees were funny, friendly and very helpful.

Rating:

5.0

Excellent and convenient.

Rating:

5.0

Vanessa was very helpful and friendly.

Rating:

1.0

Was promised a lot of stuff to receive nothing

Rating:

5.0

Nice storages and good price

Rating:

5.0

When I first moved in, I had a bit of a rocky start, but I think that was more on me than Uhaul. After getting sorted out, it was smooth sailing. I had easy access to my things for 2 years and never ran into any issues. When I moved out, Vanessa was really friendly and helpful too. If I ever need a storage unit again, UHaul will be my first choice.

Rating:

5.0

Our center storage unit on the 2nd floor could have been better lit. For some reason the center lighting did not turn on. And it was very hot in there during the winter months. But yes, overall it was a fantastic storage facility. Thank you!

Rating:

5.0

Everyone at this location was outstanding. The customer service is amazing and the people are very friendly

Rating:

5.0

Great Service. Well maintained facility. Quality for money.

Rating:

5.0

A Plus

Rating:

5.0

Vanessa and her staff …..Great customer service.

Rating:

5.0

Super helpful and friendly staff

Rating:

5.0

I really was so pleased that I kept all of my stuff there for a year and it was in the exact same condition I left it in. I am grateful they maintained the facility so well.

Rating:

5.0

Great team!

Rating:

5.0

My storage time there was over the top sensational from day one; the location is across the street from my formal employment the friendly and knowledgeable staff members makes you feel welcomed a find establishment through out

Rating:

5.0

Everyone was amazing. Thanks guys!

Rating:

4.0

9/23/23 1st employee didn’t show up until 7:15a. I don’t know the procedures like the staff does, my first time doing this. Explanations need to be slow and more thorough. It took too long for any of the three garage doors to open as the sensors didn’t open automatically with the truck in front of the garage. a week later the following Saturday, I came to empty the storage unit and borrow a second truck, and the gentleman wearing glasses was much more helpful than the week before. With the young lady I was working with.

Rating:

5.0

Have had other U-Haul storage units. This one so far seems to be the best.

Rating:

5.0

Very convenient to use

Rating:

4.0

Too hot, temps need to be close to 70 since there is no air circulation and it's miserable moving in and out. Otherwise, good facility

Rating:

3.0

For an in-door temperature controlled area, I would say it was good.

Rating:

5.0

The manager has a pleasant attitude. He was very detailed oriented and made the experience very enjoyable.

Rating:

1.0

Incompetent at it's finest

Rating:

5.0

So convenient, spacious and Organized no time consuming at all in and out

Rating:

5.0

It was really a great experience. Staff was very useful and assisted in each step. Clean and well organised place.

Rating:

5.0

Need 24 hour access

Rating:

5.0

Super clean, climate controlled building. Always felt safe as the parking lot is well lit. Easy check-in/out process. High availability of flat carts to move heavy items. There is an area in the lobby area where you can recycle items you no longer need or want and someone else can take them. And vice versa. Overall, the 3+ years we rented a unit at U-Haul couldn’t have gone better.

Rating:

5.0

Great costumer service specially Missy.

Rating:

3.0

Staff was helpful.

Rating:

5.0

Location was very convenient to get to and well maintained.

Rating:

5.0

Facility is clean, checkout process was easy, convenient unloading and loading area

Rating:

4.0

Thé réservation number screwed up the trailer drop off location but just a slight inconvenience. Otherwise all good.

Rating:

5.0

my experience with U-Haul has always been excellent, have never had a problem and have been very pleased every time I needed any type of equipment, I have nothing to complaint about but only be greatful to all of you for your excellent service!!

Rating:

5.0

Clean and convenient.

Rating:

3.0

My locker alarms go off everytime I open the door. Restrooms are not cleaned enough nor resupplied regularly. Trash bins are always full. Toilets are always leaking, plugged up or filled with human waste. Handicap men's toilets are always out of service or unavailable. Ventilation is poor always freezing or NO circulation at all. Building exterior doors are regularly left unlocked. Recently on the upper floors there have been bugs as well as on first floor lots of ants. Sprinkler heads have been leaking on third floor for weeks in restroom. Restroom floor has been covered in water many times recently due to this leaking,toilets and occasionally sinks. Carpeting on 2/3 floors is a mess. Rarely cleaned. Large crack on third floor window,been that way for weeks.

Rating:

5.0

No complaints, all compliments I thank my brother for showing me this place.

Rating:

4.0

Only comment relates to having only three bays to unload, it was quite a wait.

Rating:

5.0

Great customer service. Will recommend to friends. Thanks for making my experience Great!!!

Rating:

1.0

I was given permission to have my UBoxes delivered to this facility and then learned on the day that the boxes were going to be delivered that the manager, Orran Arnold, vetoed this the night before and nobody gave me a heads up. After an hour and a half of talking to different customer service reps somebody was able to get a hold of Orran’s boss and override the last minute veto (shoutout to Vanetta, you deserve a raise). Not even 3 days later, I find out that Orran put a lock on my unit for “lack of payment” even though I have the credit card bill to prove that I absolutely paid my rent. I don’t know what’s happening over there, but this makes me very nervous about staying.

Rating:

5.0

Everything was very well explained by staff.

Rating:

5.0

Na

Rating:

5.0

Loved this storage place! All the equipments was really helpful they left out for us to use.

Rating:

5.0

I will definitely recommend this uhaul facility to everyone I kno the service and staff are very professional and helpful especially the manager. He deserves 5 stars and more!

Rating:

5.0

Tha staff wus very nice and informative and tha pricing wus very affordable so now I hav found my uhaul home😊

Rating:

5.0

Store manager is great

Rating:

5.0

Super clean, helpful staff. Thank you.

Rating:

5.0

Anthony does a great job. The units worked out perfectly for us.

Rating:

5.0

Overall great experience from scheduling reservation to move out. Staff was friendly, facility was always clean, and easily accessible. I would use this location again and recommend to others!

Rating:

5.0

Very clean. Spacious. Easy to move in and out.

Rating:

5.0

Overall great experience!

Rating:

5.0

Thank you for assisting me, I really appreciate everyone's help! ! ! !

Rating:

4.0

Very courteous and helpful staff.

Rating:

5.0

Easiest decision I've made during this move. Will definitely recommend to others. Staff was very helpful.

Rating:

5.0

I needed a storage for keep our family’s moving loads safe. And the place has to be air conditioning to keep things clean and safe. I found UHaul self storage service. It was easy access and kept safe. I strongly recommend Uhaul for anyone who needs personal storage .

Rating:

5.0

This place rocks and Mister Chihuahua is the best

Rating:

2.0

Having a third noon related person in your files before you rent a unit is terrible. I had to put my daughter down. People who are single are sol. Just dumb. I won't use you again.

Rating:

5.0

Anthony Dipaolo Is an asset to your company.

Rating:

5.0

Well managed and team were knowledgeable and experienced!

Rating:

5.0

Very professional and friendly place to do business with, Thanks!

Rating:

5.0

Excellent Services!!

Rating:

5.0

Over all very satisfactory only the front desk people need to work on their pace of working kind of little slow going people which I experienced. Otherwise all good.

Rating:

3.0

The facility claims to be climate controlled but it was very hot in there.

Rating:

2.0

The person who helped us had to help his coworker a lot and we spent a lot of time waiting around for him to help us. Additionally he was very hesitant to waiting around 4 minutes after closing to allow us to return our keys to him instead of doing it online.

Rating:

5.0

Anthony and Ben were super friendly and knowledgeable. They made my moving experience a lot less stressful. Thank you guys for the wonderful service. I really appreciate it.

Rating:

5.0

I have nothing but good things to say about your location! The keycard check-in and entry, climate control, the alarmed storage cubicle doors, the indoor loading bay... I wish you had been open here when I first had to store my crap. My old bicycle might not have gotten so trashed, but thanks to Public Storage and their indifference to the temperature extremes of Chicago's weather, I have to get rid of it.

Rating:

5.0

I’ve used this location for 20 plus years. I knew the former manager, & I watched when Anthony was trained. Now, I see him in the role of manager. He’s an excellent manager. He assists his employees with patience & thoroughness. Anthony & his employees are not only efficient & knowledgeable when it comes to their jobs, but they care as well. As a result, I recommend them & Uhaul to family & friends. ~Kimberly Reuille Former Rolling Meadows Resident

Rating:

5.0

Uhaul Moving and Storage of Woodfield is great! The location is really convenient to a multitude of highways. It’s super clean. Very secure. I love their loading and unloading area. You can pull you car or truck right in and get out of the weather. They have plenty of moving carts. The staff has always been very willing to help and answer questions. I was very happy with the service there. I would highly recommend this location!

Rating:

1.0

The kid that helped me was rude and talked down to me. Then acted like i was a bother to him when i needed clarification on something. I am very disappointed and would not recommend this location at all and in fact want to never do business with you again

Rating:

5.0

Everything worked out great at this facility, clean, dry,secure. Would have been great if I was able to you the actual dock with the dock plat

Rating:

5.0

All questions answered. Very easy process.

Rating:

3.0

Inconvenient place. There is only one access through garage doors and to get in there, you need to get off and gain access then open door. the staff is also rude and inattentive. no one calls back

Rating:

5.0

Electronic pick up needs to be worked on it is not user-friendly

Rating:

5.0

The only thing I had a problem with was at times you seemed to be short on staff and I had to wait for someone to come and take care of me. Other than that everything was 100% perfect.

Rating:

5.0

Very satisfied with storage facility and the staff.

Rating:

4.0

I must say this is my second time using a storage facility an the staff was helpful and friendly better then my last storage place, I would still be using uhual but my storage need is came to an end

Rating:

5.0

Fast service, excellent explanation of benefits and services. Facility is clean, organized and very well taken care of.

Rating:

5.0

Anthony was very helpful and informative in going over my options and in the selection of the right storage box for my purposes. Very professional!

Rating:

5.0

I recommend you to my friends.

Rating:

5.0

I am happy with services

Rating:

4.0

I was treated like a VIP from the very moment I walked in. The manager made me feel like my purpose for being there was important to him and he informed me of items that may help in my moving process.

Rating:

5.0

This facility was clean, secure, and with easy access. A well-managed operation!

Rating:

1.0

Terrible. Took over 30 minutes to get the paperwork done. Reserved it on the phone and it still took over a half an hour. Put us in the farthest unit away from the elevator. Wish more characters.

Rating:

4.0

Accommodations for unloading our trailer were great.