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Scott A | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Woodland
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, went above and beyond, even though it was a very busy day for them. She worked out a truck rental for us that was the right size that we needed, a day earlier than scheduled.
JENNIFER WWell trained employees, very helpful & kind! Thank you!
ROBERTA YCindy was fantastic when she checked me in & when I returned the next day Elizabeth I believe it was really helpful & gave me some great info ⭐️⭐️⭐️⭐️⭐️
MATTHEW D | First ImpressionsThe person that me was nice curtious and patient.
Glenn A | First Impressionsi got hit by a semi truck.
Jose SToday was great smooth transaction. More employees working than usual making it a much better experience. All staff very friendly and helpful. Thank you!
SPRING HI was initially impressed with the cleanliness of the facility. Both Joshua and Tommy were super courteous and knowledgeable about the services.
Joe Z | First ImpressionsThe first trailer assigned to us had broken tail lights and the second was very difficult to maneuver and noisy.
CATRIN LThe lady who helped me out was super friend and very helpful! Would definitely use this location again.
Annalissa AA wonderful experience.
Stacey A | Overall ExperienceExcellent service! No improvement needed.
LINDA REveryone was very helpful.
DAVID LCindy provided great service!
RICHARD FI adore the staff at this location they are all so kind and professional
Patricia M | First ImpressionsI have rented from this location several times and will always go here first due to the cleanliness of the location the cleanliness of the office trucks and grounds When I looked for a storage unit I am thrifty so I looked at several locations and hands down this had best price. Best availability and I have had a storage unit before that was over run with rodents. This place has no signs of small furry creates no signs of roaches or ants. They even take steps to prevent invasions. My unit is super easy to access and the steps they hace taken for security is impressive. This is a fantastic location as far as the staff goes also the young man that helped me get
SUZAN M | First ImpressionsOne time my car got trapped in the garage because of a problem with the alarms. The staff were very apologetic and it only took about 20 min to get it out.
Heather M | Overall ExperienceSmooth easy process
RENEE BPerfeect
ROBERT GExcellent service!
KIRK JGreat Service
SCOTT WOnly complaint I have is I went 44 Miles out if my way to bring truck back so someone could use it for 3 hrs and they had one returned that am so didn't need mine that I rented for 3 days. I feel a phone call could have saved me $44! Communications is so important
RHONDA EAmend the policy or make it optional of requiring my drivers license to be scanned. You should be able to simply input my basic information into your computer rather than scan the back for all the info that is stored there, which should be of no concern or business to you.
WILLIAM VElizabeth and her staff were super helpful and professional. It was definitely a positive rental experience for us!
Teresa N | Overall ExperienceI reserved my truck and trailer at around 6:30 for a 7am pick up. I was actually shocked it was ready when I arrived with trailer already hooked up. The add photos for the walk around before leaving needs work I wasn't able to add photos.
Kenneth GThe staff was awesome very helpful and knowledgeable.
Rose W | First ImpressionsElizabeth is amazing! She has been excellent to work with during a very hard time in my life she is wonderful with communication and getting things done and always there to answer any questions or be of help she is an incredible asset to U-Haul
Stacey A | First ImpressionsBoth gentlemen who helped me had excellent customer service skills. This experience makes me want to come back to this location again.
VERONICA BTraveled 1800 miles. Got a flat at 1700 miles. Got quick and professional experience. Equipment was in excellent condition. It got me to my destination. Will be back to rent again.
EMILIO Gfrom our first call to the rental everyone was very nice and helpful
Jeff OFor some reason U-Haul felt it they needed to call my back up contact number when renting a trailer. There is no reason for this especially when I am renting with a credit card. Even when renting cars that cost far more than a trailer I have never had to have this done. This is my last rental from U-Haul. I will pay more to go somewhere else next time.
BRIAN AN/A
JUAN MBetter customer service.
Hillary REverything was perfect
GURDEEP SStaff was very friendly
JOHN RSuper friendly and helpful staff, clean and convenient facility
Jennifer H | First ImpressionsTrailer did not work as advertised. I commucated this when I returned the trailer. But not even got an apology.
GABRIEL MNothing I can think of. Equipment and service was excellent.
ROBERT OEverything was great. The young gentleman that checked us in on Monday morning was friendly, personable, and very, very helpful. He started our experience off on a great step.
RONALD CExcellent, clean location with very helpful staff.
Stephen SToday’s rental was excellent with no issues.
JAMES GAbsolutely amazing!!! Cindy was the best!!
CASEY KVery fast and friendly, efficient.
JOSE CJared Jeremiah and Liz do a great job providing exceptional service and always work to get you what you need
IAN SExcelente
Arturo V | Online Move InGreat customer service they were friendly and courteous
Armando V | First ImpressionsLocal U-Haul needs to have quicker access to Traffic to make changes like from tow harness to Auto transporter. There was a long wait because the local U-Haul in Woodland couldn’t get through and kept being transferred to the wrong person. I feel that Jeremy at the Woodland U-Haul did a great job reaching out for help from his boss and remaining calm and respectful throughout the process.
DARSIE FGood people all around, top notch caring service.. Hard to find such quality people in this world today.
PHILIP L | Overall ExperienceThe outside of the truck was extremely dirty and needed to be washed. I drove home to rinse the dirt off the truck and clean the windows properly, so it was safe to drive.
JAMES GThe location was great at the time of rental employee was very kind. When I returned the truck I told him the breaks were very bad and he responded with the mechanic said it was driveable. The breaks and rotors are very bad in this truck. I did not expect not to pay and never requested anything but was given them ,the employee and manager did not seem at all concerned of what I was telling them. Next time let the customer know the breaks grind. I will be trying to find the corporate number to voice my concern.
RUTHANN GAbsolutely satisfied.
Colette C | Overall ExperienceWalking us out to the truck would have been nice.
Cynthia SThis facility is really well run. The staff is amazing…..a lot of other businesses could take lessons from them. Their communication is great and it always felt like they had everything covered. Great overall experience!
CLAYTON M | Overall ExperienceI had a storage unit misunderstanding and was double booked a unit. The employee’s level of professionalism and customer service went above and beyond as he quickly resolved the issue. I would recommend this facility 10/10.
Andrew H | Overall Experiencevery convenient thank you
FRANK RBest place for storage
David M | Overall ExperienceThere was never any soap in the outside bathroom.
Malinda C | Overall ExperienceGreat staff. Helpful and timely, focused on customer needs and not transactional business.
Robert MThe app doesn’t seem to work as well as it should. It’s not always accurate and it’s not as easy to use as it should be.
Rayelynn AStaff were so nice and helpful. I received the best customer service at this location.
JULIA CI said yes to the cleanliness question because the inside was fair, but the windows on the outside and the truck itself on the outside was not very clean And I said yes to the last question because if somebody needs a vehicle bad enough, they’re gonna rent it and I would say go rent it
RONI MUHual is a bait and switch business - it's too bad you don't have any competition. I booked a 15 foot truck for pickup in Davis. I had to drive 15 miles to pick up a larger truck - not what I ordered.
COLIN CThe first truck was newer, better model (reverse "digital" mirror) and was in better overall condition but had a broken light. The substitute truck was decent but was a bit past the time for retirement or a major overhaul.
BRUNO LJeremiah was the first associate that welcomed my son and I. He was absolutely helpful ! I’m a single mom and super stressed out because I had to move unexpectedly. Jeremiah made it so easy , quick and efficiently. Answered all of my questions I had. He is very knowledgeable and he is the reason I keep coming back. I love his customer service etiquette. It’s really hard to find amazing service etiquette in our younger generation, but Jeremiah has got it. The only thing I wish was that when I moved out of my storage unit early, I would’ve gotten a prorated amount back. Thank you so much U-Haul. I really would like you to recognize Jeremiah. The times that I have come to pull stuff out of my storage unit or put stuff in it Jeremiah is always happy smiling , working hard and has great customer service every time.
MIRANDA G | Overall ExperienceAppreciate the speedy check in and customer service
ROBERT MThe guy who dealt with us for the rental was very thorough with explaining the whole entire process honestly. Made it simple to understand. No issues with this U-Haul location!
VICTORIA RIt would be nice if the access hours to the storage were longer. The prices are kind of steep but other than that they were very helpful and I don't have anything bad to say.
Malinda C | First ImpressionsElizabeth and staff were so helpful and kind! The storage is clean and maintained well.
jennifer v | Overall ExperienceVery quick drop off. The staff greeted us politely!
EUGENE SI appreciate your help, Thank you
RANDALL STerrific service
Lorraine CVery convenient. Especially due to truck rental available, it made our moving in and out seamless
SUKHJIT S | Overall ExperienceVery quick and easy process
SUKHJIT SThe employees were very helpful! I also loved that there is a recycling area so furniture can be given away and not wasted. Would recommend to a friend!
CANDACE M | Overall ExperienceGood people work there customer service has been great from day one I appreciate that much
DAMOND P | First ImpressionsI spoke to Jared on the phone and then Jeremiah and Elizabeth helped us in person. All 3 were super friendly and helpful!
Teresa N | First ImpressionsThe staff at this location are very helpful and friendly. I was relieved that I was able to get a climate controlled storage space for the warm summer months and the covered bay area for unloading and loading was greatly appreciated. Being able to rent and return trailers at the same location as my storage space made things that much easier.
Sara W | Overall ExperienceEvery time I came with a need for a trailer or a storage unit. Everything was exceeding expectations. Excellent customer service. Really appreciated the neighbors helping neighbors resource
LLOYD B | Overall ExperienceReally clean facility and helpful staff. Very impressed!
ava I | Overall ExperienceAmazing facility, I especially appreciated the loading dock
Vikram G | Overall ExperienceThese people are very friendly and helpful!
Dorothea P | First ImpressionsGreat service at this location.
SAMEER N | Overall ExperienceEveryone is so nice and helpful. It's not that far from Davis, so it saved me a second trip to San Jose.
Sean S | Overall ExperienceGreat Front Desk Heip.
james c | Overall ExperienceThe customer service was excellent, and when they had a lot of people in line they handled that beautifully. They didn’t get stressed out or grumpy, they were all awesome. I’ll let everyone I know how great it is there. Thank you
Susan C | Overall ExperienceElizabeth at Woodland UHaul is incredible, she is clearly knowledgeable and was able to handle so many issues/requests the customers were having while making sure that the line kept moving. Seriously give her a raise! She made my move in experience so smooth and was so helpful
Stephanie N | First ImpressionsThe staff at this location were extremely rude, unhelpful, and unkind. I waited for an hour to be assisted because the staff kept purposefully ignoring me. Upon entry, I waited to be assisted and once it was my turn to be helped, a staff member ignored me and stated she was going to lunch. So I proceeded to wait for the next available associate, Shawn, who then gave me a lot of attitude and ignored me once I needed assistance. Instead, Shawn, was talking her coworkers about the client behind me, who needed gas, but proceeded to walk away and help the other client even though I was first. So, I had to wait for an hour and Shawn still hadn't returned. During that time, the other associate who took her lunch had returned from lunch but did not notify me or bother to assist me. Instead, I was under the impression she was still not available and I was doing research on prices under U-Haul's website. During that time, a different client walks in and suddenly the employee that was sooner on lunch immediately acknowledges this woman amd offers to assist her. I had to interject and ask if I could be assisted, as I was waiting for a long time. She rudely replied with, "I didn't know if you were done with your phone." At this point, I kept a friendly interaction, but thought to myself it is not my responsibility to know when she is back from lunch. It was her responsibility to notify a client that she was now available. During the time she assisted me, she was very rude and intentionally entered the wrong information that did not match the form I filled out. Upon selecting a unit, she only provided me one option and did not allow me to see the other available units. I was annoyed at her complacency, but remained friendly. These staff members should be more kind and competent.
mariah g | First ImpressionsThank you much for making my storage needs easy and stress free! If I ever need storage again I’ll definitely be back with you guys.
Kassie K | Overall ExperienceCourteous, clean and convenient
Tom G | First ImpressionsCustomer service was great. The only issue pertained to your check in system as it was having some issues. The check in process took a bit too long for that reason. Some of the information needed had to be entered twice.
enrique r | First ImpressionsThe young man at the counter was very helpful. The facility is brand new and functional. It helped us as we were in need of space quickly.
Sean S | First ImpressionsGreat
james c | First ImpressionsSuper-splendid, competent, courteous customer service agents! Thanks!
Kimberly K | First ImpressionsThank you to your time and support when picking options for the use of U-Haul. The service was very helpful and friendly and WOW the bathroom was very clean. Thank You U haul.
EMA P | First ImpressionsBoth Elizabeth and Jeremiah were so kind, friendly, helpful, patient, and wonderful. The place is so beautiful and well kept and the hours are amazing. Also so appreciative of the carts that are free to use as well.
Lindy A | First ImpressionsYou need more than 1 elevator. The elevator was not functioning the day we had movers arrive to remove our things. They had to come back the next day.
robert c | Overall ExperienceClearer notes about the alarm and how to enter would be nice.
Jason B | Online Move InReturning customer! Always my go to.
Oscar S | First ImpressionsElizabeth was a pro and knows her job well & full of information and great communication. That location is very busy and she keeps it all running smoothly.
David H | Online Move InGreat Facility and Even Greater Staff. The physical plant of this facility is excellent. Very easy to access storage with multiple entries and a large number of carts to transport goods. Even better than the facility itself is the staff. Led by the knowledgeable and patient, Elizabeth Washburn, the staff is friendly, professional and very helpful to folks like me who haven't kept up with the new technologies for storage. They even solved a problem for me with "franchise" uHaul place in Woodland, that seemed unable and almost unwilling to help me.
Ed C | Overall ExperienceStaff was awesome in Woodland had an issue. They handle it quickly and professionally very pleased. Thanks guys.
Charlotte D | First ImpressionsWe were impressed and grateful to the staff for their help. They were knowledgable and efficient. Also very pleasant. I would absolutely recommend them to averyo e. Thank you.
LENORE V | First ImpressionsThis facility was secure, clean & easy for me to access when I needed. The staff was helpful when I had questions & readily fixed any issues I had. Thank you for providing a safe, clean place for my items while I transitioned from Davis to Fairfield. I will recommend your facility to others!
Beverly H | Overall ExperienceStaff was great I was having trouble completing my check in and the were kind enough to honor the free lock . They were very helpful I had to upgrade my unit it was fast and painless
Perla Z | First ImpressionsLoved the fact we got one month free storage after renting the truck.
SHERYL E | Overall ExperienceNarilyn was great. Facility was clean and well maintained. Overall, great check in experience.
MARK W | First ImpressionsA little more expensive than other storage units but very nice and clean.
Carmen B | Overall Experiencevery nice place clean put to gather nicely very helpful staff. very pleased with the price I will definitely be recommending to others.
Kassie K | First ImpressionsMichael is top notch! In spite of the fact that the end of the day was upon him, but he treated me with outstanding customer service and pleasant professionalism.
Kimberly K | First ImpressionsGreat experience, and a real deal as well.
MICHAEL L | First ImpressionsStaff and General Manager were especially professional and helpful
Peter H | Overall ExperienceThe staff person who processed my rental was very thorough and walked me through the whole process.
Thomas S | First ImpressionsFirst time using the facility, is excellent
Jiurie C | First ImpressionsStaff great
robert c | First ImpressionsThe staff are very friendly and helpful.
Mary N | First ImpressionsExcellent customer service from the front desk to the very helpful women cleaning. I appreciate your awesome work a ton! :)
Winta B | Overall ExperienceStaff are friendly and accommodating. The young gentleman on the check in counter who assisted us was patient. He helped us find the right storage unit that fits our need.
MAILAH U | Overall ExperiencePleasantly impressed by all of our UHaul experiences for this move
MONIQUE H | Overall ExperienceThe office staff was exceptional, especially the General Manager. She was truly great! Dr Michael Walsh Gannon
MICHAEL G | Overall ExperienceElizabeth was super helpful and informative!
Warren K | Overall ExperienceMy unit has a locking mechanism that hams when trying to open the latch, which is very annoying.
Leslie O | Online Move InI was a bit disappointed with my experience, I originally rented a 1st floor unit but when I arrived was told that they had to put me on the 2nd floor. The price was also slightly higher than what I was originally quoted online.
Robert M | First ImpressionsEveryone was very helpful and professional.
PATRICIA W | First ImpressionsWe came in for a storage unit. They had one Available inside. It is perfect. We were able to start moving stuff in immediately. Great experience.
Kristen M | First ImpressionsElizabeth was very kind and helpful! All the staff were very nice.
Arianna O | First ImpressionsWhen I went to pick up my equipment, the store operators told me they had no appliance dolly in stock - they only had a display model. For a bit they were adamant that my contract does not guarantee equipment and that there was nothing they could do, but I insisted that a dolly was necessary to my move (It was! There's no way I was getting my washer/dryer on/off the truck without a dolly, not to mention other heavy boxes!) and eventually they sent me to another store to get a dolly. It was good of them to solve the problem, but it was also a problem of their creation, so... I guess everything worked out in the end. Also, I've moved twice this summer. Both time I've had the store make significant changes to my order. It is frustrating to have expectations and plan a move - especially out of state - show up and be told that my trucks a much bigger size (I am surprised the 26 foot trucks are legal to drive with a regular license) and, as mentioned above, a necessary moving tool would not be available. The first time was more frustrating, as the store operators at the Klamath branch told me that my discount was not possible to transfer over after switching truck sizes.
Matthew H | Overall ExperienceGreat staff and very clean facility
Oscar S | Online Move InGreat service so far.
Michael S | First ImpressionsThe two lady’s who helped me one from the morning and one from the evening were absolutely amazing! They were so patient and kind and made sure to take great care of me as a customer. I feel very satisfied choosing Uhaul for my storage unit.
KORINA V | Overall ExperienceThank you for making this transition so much easier for me.!!!
Jodi S | First ImpressionsMoving in was fine. it was a fairly easy process - although there are many fees after one agrees to move in. Like I didn't know rental insurance nor a special lock would be needed until I got here. Not too big of a deal, but those small, end-of-transaction add-ons feel like I'm being taken advantage of.
Matthew H | First ImpressionsLoved how secure and clean the facility was. The person at the desk was very helpful and I appreciate the walk through of how the facility security worked.
Chyanne H | First ImpressionsHonestly, I was shocked by how clean the facilities were, the alarmed doors and security to access the storage units was great and the drive in unloading bays and carts made it so easy. The staff were super friendly and helpful. It was a super busy moving day with multiple runs to the storage facility and your facility and staff made is so easy. THANK YOU!!
Bethany R | First ImpressionsI should mention when I went to refill truck before returning the gas poured out underneath the truck. I paid $25 for gas. I took photos and reported to gas station. When I delivered truck I also teported to them. i have no idea why gas spilled out underneath, perhaps a leak.
Carmen B | First ImpressionsWonderful facility in every way.
Teresa B | First ImpressionsOverly priced. Rude employees can't ever get a rental for the truck/ vans got charged 2 x the amount I should have been because I got stuck in the flooding. Was told that was because the van location had to change. Had until for a few days after paying for a month and couldn't get any kind of modification on my price what so ever
samantha m | Overall ExperienceI have not taken possession of the storage unit yet. I chose an excellent rating because all of my questions were answered and Jacob was professional and extremely helpful. I did all of the rental booking, etc. over the phone because I needed assurance that any changes, specific issues and timing were clearly explained. I am looking forward to continued service at U-Haul of Woodland. Sincerely Deborah Belvoir
Deborah B | First ImpressionsGreat staff
Jim F | Overall ExperienceVery convenient and clean. The staff are absolutely wonderful. Keep up the good work
Veniana V | First ImpressionsYou have very good employees at your Tide CT in Woodland, ca, location.
Jim F | First ImpressionsVery knowledgeable staff. New storage facility very convenient.
Cindy S | First ImpressionsThanks again!
Richard C | Overall ExperienceJust need to know my rent date
Bill S | First ImpressionsEverything was great. I just don’t agree with you not prorating the last month if the renter leaves early. Because the cost to get by is so expensive and schedules are so tight they can use everything dollar to get by. And if they leave early the unit is rentable to make money again right after the person leaves and you could be over lapping the rent charges.
Anna m | Overall ExperienceCorrection: Move-out date was 6/9. All property removed from unit and lock removed 6/9. On 6/10 we returned only to sweep out the unit and turn in cards.
Jennifer A | Overall Experience10 times better service than next door! StorQuest let’s ANYONE rent next door! Totally unsafe! They even had a break-in! Plus StorQuest is way more expensive for no reason!
Pablo P | Overall ExperienceThe two gentlemen in office were friendly & very helpful. Thank you!
Richard C | First ImpressionsIt was good overall but the employee we interacted didn’t seem to know the online deal and had to be shown it.
Jason M | Online Move InThe best staff ever. Very nice and friendly 👌😊☺
Joseph F | First ImpressionsOverall great place although prices are a bit high
OSCAR S | First ImpressionsKathy was outstanding and very. Helpful and should be promoted as soon as possible to a higher level everyone else sucked
Kierra B | Overall ExperienceWe had a very positive moving experience from start to finish. The equipment was clean and in good mechanical order. The price was fair. The people who helped us locally and at the toll free number were knowledgeable, friendly, and capable. The whole process was seamless and easy. Thanks!
Mons J | First ImpressionsStephanie (housekeeping/porter) was very helpful. She made sure my unit was super clean before I moved in. The ladies at the front desk were so kind and professional. Diana even remembered me from the last time I rented. I was impressed. I am an hour away but the customer service makes the drive worth it.
Miracle F | First ImpressionsThese people made my move so easy and the crew here is friendly, helpful and knowledgeable. If I move again, I'll most definitely use U haul. Prices are great as well!
Rita H | Overall ExperienceBoth U-Haul locations I used were excellent! Including pricing, offices, hours and employees. I couldn't ask for better service! Thanks U-Haul. 😊
Rita H | First ImpressionsVery clean, helpful and friendly. Will definitely continue to use them for all my moving and storage needs
Yeni A | Overall ExperienceGreat service.
Lawrence F | First ImpressionsJayce was very helpful! Storage was easy to use and access, and cleanly.
Victoria F | Overall ExperienceGreat service from your staff, made it so easy!!
Regina J | Overall Experience