Customer Reviews for U-Haul Moving & Storage of Yonkers

Rating:

5.0

None

Rating:

5.0

Easy and efficient rental start to finish

Rating:

1.0

Unprofessional Conduct at Yonkers Location On April 16, I made an online reservation for a 9’ cargo van at the Yonkers Saw Mill Parkway location on behalf of my boss. (#70670794) As I was at the desk retrieving the vehicle, I was shocked to learn that the reservation had been changed to my name without my knowledge or consent. (#70685330) (I learned after the fact that the reservation had to be under the name of the person physically picking up the vehicle. However, I was never informed of this policy, nor did I authorize any changes to the reservation.) As a result, when my boss needed to keep the van longer than expected, it created unnecessary complications. Since the contract was under my name, I was the one being contacted regarding the rental, while he—being the actual driver—had no way to manage the situation directly. I had no relevant information to offer, and this entire issue could have been avoided had the reservation remained under the original name. Worse still, Paola’s behavior was completely unprofessional. Rather than simply stating I couldn’t complete the pickup due to policy, she altered the reservation and then, a few days later, proceeded to threaten me on the phone, stating that she “knew where I lived” because she had my license on file. This is completely unacceptable and crosses a serious line. Frankly, Paola should have been terminated immediately following this incident. Additionally, the woman working the early shift—whom I spoke with at 9:15 AM on April 24—was equally rude and dismissive, reinforcing the clear pattern of unprofessional conduct at this location. This kind of behavior is beyond unacceptable, and reflects extremely poorly on your brand. I strongly urge you to take action and terminate.

Rating:

5.0

Thanks, Great Services

Rating:

5.0

👍🏻

Rating:

5.0

Pleasant

Rating:

1.0

Don’t charge customers for something they didn’t do wrong. Key got stolen but left the key where i was told

Rating:

3.0

It was okay, the self check out process was not good being that it was raining heavy! I’m not sure why U-Haul thinks it’s okay to cut human contact and do this self checkout thing!!

Rating:

2.0

I was overcharged for mileage. They refuse to adjust the charge as a repeat customer I am very disappointed

Rating:

4.0

El vehiculo presentaba falta de mantenimiento

Rating:

5.0

Good personal 5 stars. Was very fast

Rating:

5.0

I am all right with ever thing

Rating:

3.0

You can align the vehicle from time to time…

Rating:

3.0

it is not a U-HAUL store they dont have a variety of vehicles to rent, the attendant was not familiar with the system, I was at this place for 55minutes, time is very valuable for me thats my opinion.

Rating:

5.0

Excelente

Rating:

2.0

The process of getting a vehicle took too long. Trucks are severely outdated, and struggled to drive it.

Rating:

5.0

Los empleados son muy amables y serviciales. Las van siempre están limpias.

Rating:

5.0

Shorten the distance between the office and the drop off location

Rating:

5.0

Nothing it's fine with me

Rating:

5.0

Great helpful staff.

Rating:

5.0

Please keep and maintain enough Utility Dollies/Hand Trucks for customers. Besides the lack of Hand Trucks/Dollies, This location is doing a great job.

Rating:

3.0

Bad services !

Rating:

5.0

Great location with friendly staff, shoutout to Esteban and Emily who delivered excellent customer service!

Rating:

5.0

Thx u

Rating:

3.0

Muy eficiente

Rating:

3.0

Laddies: or gentlemen at reception need better customer service skills

Rating:

5.0

I would rate the staff excellent , very kind people, but the truck was empty with no fuel and the driver side molding was missing ,so my ride was noisy and couldn’t hear the radio. But I guess a vehicle with 140,000 miles can’t be perfect..at least the staff were very kind, so I would recommend the place most definitely.

Rating:

5.0

All great...but vehicle had excessive play in steering which could be problematic at higher speeds and situations of maneuvers at an instant for unexpectedly and inexperienced drivers could be in danger....- but not bad ..told attendant..

Rating:

5.0

Jj

Rating:

5.0

Nice

Rating:

3.0

I understand the weather outside is great, snowy and rain... but the inside of this rental was so dirty, as if it hadn't been cleaned in a while.

Rating:

5.0

N/A

Rating:

5.0

Nice accommodating staff as always.

Rating:

1.0

Son ladrones mala administración una porquería se le entregan los equipos a tiempo igual te roban con fee y multas

Rating:

5.0

El personal es muy amable y súper servicial… 10/10

Rating:

5.0

Everyone is doing a wonderful job keep up the good work

Rating:

5.0

The employees with friendly and very helpful and very knowledgeable and when I ask questions, they answer them with no problem and no attitude. They are very respectful and they tell you what you wanna know breakdown by breakdown.

Rating:

5.0

It well everything

Rating:

1.0

Still with the home field location in Yonkers. Better staff quicker. I’ve rented about 30 trucks last year and for the 1st time they charged me a $15 cleaning fee I called to ask about it but wasn’t worth the argument for $15 bucks. Will never go back to that location. Maybe you can reimburse me

Rating:

1.0

The trucks are dirty, the staff is rude and is not truthful

Rating:

5.0

friendly and helpful staff. equipment was on point.

Rating:

5.0

Nothing my experience with uhaul is always a pleasure

Rating:

5.0

This location has been very helpful the agent that was there was friendly knowledgeable and made it easy there's nothing I would change had a great experience

Rating:

5.0

Great customer service by the weekend morning associates.

Rating:

3.0

Bring truck to them

Rating:

5.0

Muy buenas attentions. Gracias

Rating:

5.0

Don’t need anything improved everything was perfect for me thank you

Rating:

5.0

Good job

Rating:

5.0

Muy haciado. Excelente.

Rating:

3.0

This location was closed at the time of our drop off. I parked the truck in an open space, locked it up and followed U-Haul’s drop off instructions. It was quite easy.

Rating:

1.0

Get better employees

Rating:

5.0

Las niñas empleadas son muy amable y me sirvieron muy bien todos , si otra vez necesitas fuera aya , Gracias .

Rating:

5.0

The lady that set me up with the storage on 11/29/2024 at 8pm was very nice patient and wonderful. I would recommend this storage to family and friends.

Rating:

5.0

N/A

Rating:

5.0

Thanks

Rating:

4.0

The only issue I had throughout my storage stay was I had no control over when the monthly fee would increase instead of remaining the same from when I signed up.

Rating:

5.0

Very excellent

Rating:

3.0

I went twice in four days and encountered the elevator being broken. Since the elevator is vital to moving items this is not acceptable. To me it is a management issue. Maintenance is obviously lacking. It also is not very clean and I am aware there were people living in at least one unit.

Rating:

5.0

Thank you

Rating:

5.0

Great for college students

Rating:

4.0

Great respectable customer service

Rating:

1.0

I had the storage for 21years. Never had any problems with the U haul storage. Maria help me with all questions on the phone and when I went to the storage facility. Thank you!

Rating:

5.0

Amanda and the rest of the team were above and beyond

Rating:

5.0

Awesome!

Rating:

5.0

I am very happy with service very excellent

Rating:

5.0

Very good very comfortable

Rating:

3.0

It would help if there were extra workers to help the customers with furniture if it is only one person alone doing lifting and moving and have no help. I fell from the storage unit and hurt myself pretty bad. Nobody came up to ask me if I was okay or if I had any help. That's the only thing I wish uhaul had.

Rating:

4.0

Staff always great. The only issue is parking. When i would go to get or bring items to the storage unit there was often times i had to carry heavy items to my car.

Rating:

5.0

U-haul is helping people to keep their goods while looking for accommodations or safe keeping.l recommend it to anyone who might need to keep their stuff safe and secure.keep the good work.

Rating:

5.0

I’m fully satisfied with the employees of that facility.

Rating:

3.0

The facility is smelly and dirty and the “climate control” is not consistent. The lighting is inadequate as well. The price is good but I would not recommend storing any nice furnishings or anything of value here.

Rating:

2.0

Things that need improvement - cooling (it was very hot on my floor) - false advertising of UBox containers but don’t provide the service - doesn’t email back when I email from the app - no solutions to not having a UBoX and asking for a courtesy truck to move my storage items into a truck to then find the nearest UBoX. - overall my experience with the NY/NJ U-Haul area has been abysmal compared to my time in the south. - Yonkers and the Bronx and the scheduling department lacks care and professionalism and solution oriented approach for its customers.

Rating:

5.0

⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

The staff were very helpful and friendly .

Rating:

1.0

The facility is worn, dirty and has exposed light fixtures. We were falsely informed that the units were climate controlled which is a lie the building doesn’t have air conditioning the place is like a sauna

Rating:

3.0

The room was dirty, and the elevator broke down. We had to take the stairs

Rating:

1.0

They are lier and unprofessional

Rating:

5.0

Good

Rating:

3.0

Prices too high

Rating:

5.0

The staff at 155 Saw Mill/Yonkers are great. Friendly, knowledgeable, helpful especially Melanie who always has a smile. I highly recommend this clean facility.

Rating:

5.0

from the staff at your customer service desk to the facility itself...it was an outstanding experience! would highly recommend this location for all storage and moving needs!

Rating:

5.0

The new general manager is Amanda is great! The staff are friendly and professional. U-haul cares about its customers at this location by always communicating what's going with rates, and overall unit. I would definitely recommend this location.

Rating:

5.0

The staff are very professional.

Rating:

5.0

Absolutely great

Rating:

3.0

I was severally charged more than twice repeatedly despite despite raising a concern. Your system has been taking money from my account and I feel deeply bad about it. What happens to individuals who cannot detect such fraudulent activities with their account?

Rating:

5.0

Great staff willing to excel and sale

Rating:

5.0

My experience was great. My stuff was safe, clean and protected. I stored here for 3 years and yes I would recommend. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Julio employee there was more than exceptional. He made my move less stressful. You need more employees like him.

Rating:

5.0

The staff at this location is very kind and helpful, we are customers at this location from a long time ago and we are used to their excellent customer service.

Rating:

5.0

The team at this location is very nice and always available

Rating:

5.0

Excellent staff and friendly

Rating:

4.0

Everything was great except location.

Rating:

5.0

I value the uhaul service, I'm so pleased I will recommend to anyone wanting to use the service, thanks to all of the workers.

Rating:

5.0

The staff was very helpful in showing me and my husband how to use the access card and showed us the appropriate cage to store our furniture.

Rating:

4.0

Had some issues checking in my storage outside of office hours so I was forced to wait to the next day bit I was helped with a free extension which did make up for not being able to claim my reservation.

Rating:

5.0

Some of the questions above do not apply. I only called in to pay my bill. I was treated with respect and courtesy. The transaction was completed in a timely manner. Ms. Lacayo was friendly and very efficient.

Rating:

5.0

Great customer service and it was so convenient having the storage unit and truck rental at same location.

Rating:

5.0

I am emotionally happy that I the pleasure to be help by Ms. Emely and I will recommend to all my friends the good service and friendly service.

Rating:

3.0

Only certain floor had air conditioning so I’m wondering what happens to peoples stuff in storage unit if it’s hot on the floors especially if it’s supposed to be climate control other than that the staff was very professional and friendly

Rating:

5.0

The staff were super friendly fast and efficient I appreciate all their help

Rating:

4.0

Staff was very helpful. After hours drop off was complex using the web over the phone. Took a while to figure out. I waited on hold for 30 minutes for help but never got helped. Eventually figured it out.

Rating:

5.0

Melanie was fantastic. Efficient, knowledgeable, quick and great customer service (always with a big smile)!

Rating:

1.0

The hours to access your unit are horrible. The price is to expensive. I found a cheaper location to store my things which also has pretty good security. Double the size of the unit for what I was paying here at uhaul for less money monthly. I also paid the rent for my unit here and moved out the following day, I feel like I should be refunded.

Rating:

5.0

The clerk was very helpful.

Rating:

5.0

Excellent service

Rating:

5.0

Everyone was helpful and pleasant especially mr.Louis very polite professional and accommodating great manager

Rating:

5.0

Everyone from the office on Saw Mill River Road was more than helpful. The updates, and confermations were easy to fill out and be ready. Karina Diaz is a doll!

Rating:

5.0

Overall great experience, I was a customer for over a year here. Like some storage, this one has bathrooms we can utilize. Great place to store your house hold goods, very safe and secure.

Rating:

5.0

I am surprised thatvthe units have a net as a ceiling.

Rating:

1.0

Employees disputes are poorly handled -primarily because management is either unavailable or completely disengaged regarding customer concerns. There is simply no incentive for the employees to perform basic tasks such as closing an account or printing a receipt. They don’t care; care being the operative word. I would never use Uhaul again or recommend someone else.

Rating:

4.0

Thanks for U-Haul's understanding regarding difficulty in paying storage facility charges on time.

Rating:

3.0

Karina Diaz was the absolute best! Had it not been for her things would have been disastrous! My only regret is that I was not aware that I could have been associated with her from the beginning of problems that could have been avoided, like my unit being damaged by water. Instead I depended on other workers that promised to attend to the problem and did not! She is a "Gem" though. Would not recommend anyone I know unless they had direct access to her.

Rating:

5.0

The young woman that helped me was professional and answered all of my questions.

Rating:

5.0

This branch is better organized than the Homefield location. They put a little red sticker on my card that had my unit number. Nice touch. They look like they take covid seriously with barriers and the charge card units 6 feet away from the staff. I really liked the Yonkers location. At Homefield I’ve had to go to in 6x to fix my card. I hope the 7th time is a charm. Staff allowed a customer to stay in store without a mask yesterday. Horrible. Please get the Homefield location to take covid more seriously there is a rise coming. And help them with workflow regarding fixing swipe cards. A customer should not have to go back 6x to get the same issue fixed. The Yonkers location has their act together.

Rating:

3.0

I had 2 storage units, one for 3 years and the other for 5 years or longer. The facility was ok as far as cleanliness. Could do a better job with extermination- vermin and insects. After emptying my unit, I found mouse droppings in boxes. The elevator was broken for several days which was a huge inconvenience and no compensation was offered. I had to walk up the stairs with furniture. I would not recommend this facility. The rates increase consistently every year and you’re at their mercy.

Rating:

2.0

I was waiting for over twenty minutes for the on site staff to open the unit I just purchased. When I called the front desk, this kid had apparently forgot all together, then tries to give me an attitude about the fact that I was calling him out on his unprofessionalism.

Rating:

3.0

Unit was big enough and helpful but I was located on the second floor and it was extremely hot. Zero AC. That def needs to be adjusted n fixed. Because I was sweating a lot while moving in n same as for moving out.

Rating:

3.0

I travel 48 states and yonkers franchise appear disconnected from 47 of them . I'm not sure if its policy but in one instance yonkers is doing their own thing . Overall thank you for the time we shared . ( at least correspond w/ your bro franchise in chicago ).

Rating:

3.0

Person at front looked like they didn’t want to be ther it took two days to get the lock off my door and the room had to be changed

Rating:

3.0

Storage unit area was extremely hot. AC was not put on or it was broken. Staff was made Aware n he told me. He doesn't control that. I think staff needs to know who to contact if it's too hot in the storage area.

Rating:

5.0

Thank you

Rating:

5.0

I really love this place. The workers were very friendly and very patient. It was clean inside as well as the out and to me that is a plus

Rating:

1.0

I've had many problems with this place. Its hard to get staff on the phone and if you do get them on the phone, its because they are calling you because you're late on a payment. They'll keep calling back to back till you pick up when they want their money. I've been a customer for years and several times they've done repairs or upgrades and had debris from the ceiling fall all into my unit. I paid my unit late once and they left their lock on my unit for 3 weeks. They charge a "maintenance fee" for cleaning the storage facility but some how debris always made its way in my unit. Especially when they installed the new air units on my floor. This is also not a 24hr access storage facility.

Rating:

1.0

I was not given a copy of my contract. I was not informed that the elevator was not in service which was a huge inconvenience.

Rating:

5.0

Probably the best storage facility I have ever been to

Rating:

5.0

All over positive experience!

Rating:

5.0

Staff and services provided were excellent!!

Rating:

5.0

Roberto and his team were fantastic: incredibly efficient, smart, generous and masters of the art. I was very very pleased with my service. Thank you, Team!

Rating:

4.0

Thank you for your service. I had my storage unit for many years and felt safe and confident that my belongings were secure. However, the facility had a bit of a rodent problem. Very frustrating.

Rating:

1.0

Cobten un deposito para que puedan cobrar los dias extras y los millajes.ya no se va a cojer ningun truck debido al alto cobro de dinero que cobraron

Rating:

4.0

I rented space at this facility for over 25 years even though there were other facilities nearby, both U-Haul and others. I moved out of state and this location was no longer convenient for me.

Rating:

2.0

Unfortunately,there were a few factors for changing to another company:ever increasing prices & bad customer service from what seems to be a staff of kids w/poor people skills. Level the elevator!

Rating:

5.0

I wish to thank the staff at u-haul for the fantastic service they have provided over the years, in person or over the phone. I will continue to use u-haul for all moving and storage needs! Thank You

Rating:

5.0

It was awesome

Rating:

5.0

We would highly recommend this facility for its cleanliness and the attentiveness of it's employees. The storage room preserved all items without mold or musty scent. Highly recommend...

Rating:

3.0

At first the counter person male employee treated me rudely and in a hurry. He was not interested in speaking with me over the phone

Rating:

5.0

Great customer service, informative and courteous

Rating:

1.0

The facility was dirty, the elevator wasn’t working, there was no AC and the employees seemed bothered to have to help!!!

Rating:

1.0

The facility is dirty with malfunctioning equipment and elevators! No AC and the employees are in no hurry to help!

Rating:

4.0

Thank you for protecting & housing my things.

Rating:

1.0

My free storage should’ve been the same as the drop off location for the rental! People at this location are very rude, stand offish and no help at all. Hire people who want to work and help others!!

Rating:

5.0

The service was great. My belongings were well secured, stored and climate controlled. I had no issues moving in or out. I would reccomend this uhaul facility.

Rating:

1.0

Lazy staff. Staff would not care about the customer. Worst staff i ever seen.

Rating:

4.0

Later hours until 9 should be added 2 days during the week and more hours on Sunday

Rating:

5.0

Helpful and courteous staff.

Rating:

1.0

Belongings destroyed by mice and water damage.

Rating:

5.0

Good

Rating:

3.0

Ok

Rating:

5.0

Excellent Staff and facility

Rating:

3.0

Weekends Friday to Sunday should be late if not 24hrs and ur pricing us off

Rating:

5.0

Nice Job

Rating:

4.0

customer service can be improve - some are friendly, some are not

Rating:

4.0

Consider later hours and discount for loyal customers and i say you were prefect but settling for great isnt half bad either

Rating:

3.0

NA

Rating:

5.0

Great customer service a really good experience

Rating:

5.0

Safe secure and convienent

Rating:

3.0

Location is easy to get to. Facility was always clean and staff friendly.

Rating:

2.0

Unhelpful staff, very few carts for getting stuff out.

Rating:

2.0

My storage unit is at 937 Saw Mill River Road, Yonkers, NY. I had a terrible experience at there. Locked in. No announcement was made that facility was closing, Emergency Call button not working.

Rating:

5.0

Very Professional

Rating:

3.0

It is not air conditioned

Rating:

5.0

Na

Rating:

4.0

there are ways today to screen people and make sure they don't miss-use the space (sleep over etc.) so that regular users won't have to pay for after hour access or get stuck coz it ain't working.

Rating:

4.0

Facility clean and well kept... just had a difficult time getting in access was always denied on my entry card, which made it annoying when all o wanted to do was get in and get out!! W