The original reservation that I had was for a different location, and that was the worse I ever had to deal with. It was closed when I got there and I called the phone number that was left his voicemail was arrogant and his mailbox was full and I could not leave a message
JOHN SCustomer Reviews for U-Haul Moving & Trailer Hitch Center of Hagerstown
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and friendly.
CHRISTOPHER NNone
TANYA LParking lot was a little hard to navigate after drop off. The instruction to call the number on arrival was useless. Staff just showed up after a couple minutes.
David PYoung man was courteous and very helpful unhooking the trailer. Made sure I was satisfied with the rental. Highly recommend!
DAVID TExtremely slow service. Had to wait for the employee to finish his smoke break .
PATRICK MI did a self return, so didn't interact with any staff there. It would be nice if you had a N/A option for the "personnel" question.
ERIC GOverall, the equipment appeared well. Some rust, but overall, I recommend U-Hual to everyone.
CRIST CGreat location and terrific staff!
JESSICA SWish the cost was cheaper for a less than full day
SHANE BThe employee was friendly, quick, and easy the drop off.
Javier GExcellent experience with U-Haul and this facility this time and for the past 20 years!
JOHN WGreat staff!!
KEITH DThe employees were friendly and helpful
PAULINE WQuick check in and check out process
JOHN MVery nice guy
REGINALD SGiovanni was amazingly helpful. Very good person to deal with.
RAY MMy experience was good, faculty was clean workers were nice and was greeted well. I really have nothing to say to improve at this time.
RODNEY Wreservation guy said I could return to Easton MD, they would not accept and I had to drive 1.5 hours to alt. location to drop off; huge waste of timey
BREESE DThe gentleman that hooked the trailer to my truck was VERY polite and professional. He is a good asset to the company!
Gary PEasy drop off
MORTON B..
SANDRA LThis was a very well train staff, good customer service, and very knowledgeable of their work efforts
DARRELL FBrought the trailer back 3 hours early and wasn't given some money back. First trailer I was given had bad wires on the tongue.
BRANDON HThanks for being open on Sunday.
ANDREW HI have had many trailer rentals never a truck and I was happy with the truck rental I picked the perfect size truck and it got decent mpg
GARRETT HThank you to the gentleman at Hagerstown. He went above and beyond to help me with my equipment. He was very kind and informative. He showed that safety is the main priority. Thank you!
SHALEISHA MI’ve used this location numerous times over the years and I have always had a great experience!
John TAmazing staff! Super helpful. Very polite and absolute pleasure to work with.
RONALD HWhen you return 2 days early you need to refund those 2 days. Renting a trailer was way too expensive.
JESSE LStaff were great at assisting us through an emergency. While moving our equipment my daughter was injured and we had to go to the ER. We did not get to finish our task due to this and the following day we had a snow storm. The staff were understanding and able to extend our rental until it was safe for me to get out again, thank you to all of them for their great professionalism and customer service.
GLENDA FProfessional and experienced staff very helpful
BILLY TTrailer tire had a manufacturing defect which caused an extremely unsafe trip! Should I not be compensated?!
DAVID WEasy to find easy returns
ANTHONY Rtoo expensive. $95 for a van for 2 hours is ridiculous.
BRITTNEY VFuel light was on with 47 miles to empty! The turn in location is to be commended for rectifying the situation. The truck gas gauge should be full when rented and returned full.
David CTaillight went out on return trip.
JAY TEasy process. Great service!!!
Ann SEasy online scheduling. Great customer service. Always have great experience with U-Haul.
WILLIAM CBoth lacations were excellent.
MICHAEL HThe hookup tech DID NOT check the taillights, he checked the brake and signal lights, but did not ask me to turn on lights. A slight oversight, but later that night it became apparent that it should have been addressed. after checking connection, it appeared to be my tow vehicle connector. All else ok.
ARLAN BSuch an easy moving experience!
Brooke L | Overall ExperienceGreat customer service - couldn't ask for better
Albert S | Overall Experience