Carlos was incredible. He was the best U-Haul employee we have ever worked with and will definitely come back for our traveling needs!
Frank GCustomer Reviews for U-Haul Moving & storage of San Ysidro
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect experience. Helpful and friendly. Will certainly recommend and return here for my next rental.
Michael IThank you Carlos for the excellent service!
MICHAEL WIt was closed when I dropped off the truck. My only concern is that the truck is left out in the open and I had dolly's and pads in the unlock cargo area. Anyone walking could open the door and take everything. I moved what I could into the cab so that at least it had some security.
Mitchell Dexelent service mr carlos is the best!!!!!! 100%
WALTER RCarlos fue increíble. Servicio de primera! Fue rápido, eficiente y muy amable en todo momento. Hizo que el proceso fuera fácil y sin estrés. Definitivamente lo recomendaría a cualquiera que necesite un servicio confiable y profesional. Gracias, Carlos!
Cesar PExcellent service
KEVIN PGreat customer service!!
PUMO RThe best
moises rFriendly and helpful staff. The quickest truck rental I have ever experienced. Thanks 👍🏼
Telmo VGreat and friendly service. Carlos was so helpful and kind.
JOANNE MI drive a semi for a moving company and have to rent smaller trucks sometimes for neighborhoods with limited accessibility. This Uhaul location was perfect because I could park my semi at their location. I will definitely be using this location again
MICHAEL SPerson in charge is very polite and explains himself very clearly!! Loved the service he provided!!
Manuel FI hope all the people that yhe company has!! is the same way of mr Carlos in san Ysidro
WALTER RThe manager there (sorry didn't catch his name) who processed by rental was very helpful correcting the equipment I needed, which was different to what was agreed when I called national, and had the needed equipment in stock so I was able to get away with little delay, which is much appreciated. He also helped with equipment return. I will definitely recommend this location to others because of that positive experience.
Richard JAmazing service. Couldn't have asked for a better experience!
Benjamin GCarlos was very professional and pleasant to deal with. He was very detailed with his explanation of the rental and provided excellent customer service. I will definitely recommend this location to others and use again myself.
Jesus RCarlos and the other gentlemen gave outstanding service would definitely go back to that location
Gabriel AEverything perfect !! All good !!! They help me w/ everything
juan nI will say this, vehicle was outstanding ran well and very clean. Service was outstanding. Carlos went above and beyond to get me on my way with my moving needs. Thank you for your outstanding customer service. Mike
Mike WMr. Carlos knows what a customer is. I’ve been renting vans from your competitors for many years and none can compare to this man’s Customer service. Thank you Mr. Carlos you my man.
WEBCO HEverything good, & Carlos helped out real good.
Jorge GThe guys that sat down with us was super helpful about getting us the best deal for the amount of miles needed. Super helpful staff.
JUAN MThe guy working I think his name was Justin was awesome. He deserves a raise.
David CI dropped off the truck after closing hours.
JOHN RCarlos went above and beyond to make this an easy move. Thanks.
Chris RGreat experience and great service thanks again Carlos
MANNY VVery good service, the man that works there is amazing, no problems at all
Mosed HExcellent customer service
Rosa BCarlos is an excellent person. He's professional and hardworking. We'd never rent from a different location as long as he is here. Excellent customers service. Thank you Carlos
Sylvia CCarlos operates the most efficient U-Haul location that I have found across the country.
ROBERT JIt's in a sketchy area. The person was very nice and got me parked inside the fence. Don't leave your car there overnight. Renting or dropping off there is fine. If you need to drop off after hours ether drop somewhere else or wait till they are open.
TIMOTHY AMr. Carlos, my friend takes real good care of me in our business
WEBCO HCarlos was great! Got me in and out of there quickly and an overall great experience. I would definitely rent from this location again.
Eric DCarlos was very helpful.
MIKE TEverything about the service. Was perfect excellent customer service. Really helpful. And the equipmen are in good condition .
sabino mUntil I met Carlos at San Ysidro U-Haul continuously gave me the runaround for pick up. First I was supposed to pick it up on Palomar St. They said I was going to pick it up at the Main office in National City. It was supposed to be 8am but the Main office doesn’t open until 8. Then the day before I was told I’d pick it up in San Ysidro on Sunday and would have to use 24-7. Knowing the runaround I knew I was being sent through I went Saturday to San Ysidro just to make sure there wouldn’t be a problem. Of course when I went there they said 24-7 wouldn’t work there. Good thing I went a day ahead of time. Carlos was very professional and made it right for me. The people at Palomar were nice too but had no control. The Main Office people are ALL awful. They have NO customer service skills. I was even hung up on twice after visiting the office. You’d think after all the years U-Haul has been in existence they might have figured out a little bit about Customer Service.
Mark MAll exelent
WALTER RGreat service
Jaime GIt was are first time on this locatio and i was very happy with the service Carlos i would be glad to make business with him!
Salvador CCarlos is a very smart and professional businessman. He explained upfront of an issue that was not disclosed in the U Hual app. Explained how we can communicate and gave me options on how to return the trailer, that would not cost me more money out of my pocket. I just found my new location for rental.
Ernesto SClean and friendly
Rodney CCarlos was very friendly and helpful. He made the rental process smooth and easy. When I rent from U-Haul again, I’ll go to him.
Leo CCarlos is the best!
Francisco GWas a great expeirence, thank you.
Carlos FThe owner is a great guy. Amazing customer service, friendly and helpful.
Mario GVery professional presentation by manager.
jose rCarlos is a great operator. Friendly and knowledgeable.
Jeffrey PWhy I give no is because I dropped off after hours
FLOYD GCarlos was the most enthusiastic U-Haul representative I’ve ever encountered, he should be the model of what a professional who represents your brand should conduct himself. Best U-Haul experience of many experiences over the last 30+ years.
JEREMIAH JBest service ever
Arturo gCarlos was very professional and helpful. I will be using this location again. Yolanda Beltran Lumn
Yolanda BVery experienced personal and good service
adriel GCarlos was awesome and professional!
Christian EI made my original reservation for a uhaul in imperial beach about a month before my moving date. The day before I move I get a call that they don’t have the truck I reserved so I have to drive 15 miles out of my way to get the closest one and then I drive 15 miles in the truck to my apartment. The customer service was good, everyone was friendly. It’s just the fact I made a reservation for 1 location and I got sent to another one and then I had to drive the uhaul back to the original location which added 20 miles instead of being able to drop it off at the closest uhaul
Lucas CGreat customer service and emotional support while I was getting ready to drive myself the moving truck from San Diego to Los Angeles. They really made my move stress free and highly reliable. Thank you so much for your help!
Lilia OCarlos was awesome to work with! If I ever need to rent from U-Haul again I’ll be back to see Carlos! Thank you again Sir! 😊
jeffrey cVery friendly A nice customer service
jose gIt was a great experience
James Lamazing first experience.
jose aDon’t change anything great service I would definitely come back.
hector rEn lo personal me gustaría que pudieran salir a México
jose oThis location has the best customer service and is only place I rent Uhauls from. Simply amazing.
Raul HOwner was very friendly, helpful and online reservations were very easy to use prior to rental making it a easy fast rental experience!!
Stephanie BCarlos was very helpful and wonderful customer service.
Victoria RThe customer service was so efficient and organized it was incredible. The personalization of the entire rental transaction was beyond what anyone should expect. The owner is a real deal helpful human being. I would rate this a A+ 10out10 rental service provider.
William S