Customer Reviews for U-Haul Of Ballard

7,982 reviews

1119 NW Leary Way   Seattle, WA 98107
(NO on site parking, East of the Ballard Bridge between Office Max and Big 5)

(206) 784-2100

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(206) 784-2100

1119 NW Leary Way
Seattle, WA 98107
(NO on site parking, East of the Ballard Bridge between Office Max and Big 5)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jason L 
Rating:
5.0

You did very good for me I will see you again . Thank you for your help.

RONALD R 
Rating:
5.0

Great service. Great product!!

Erik M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M 
Rating:
5.0

I especially appreciate the gas rebate I received for having returned tha van with more gas than when the the rental started.

SAMUEL M 
Rating:
4.0

Customer did not leave a comment.

kian d 
Rating:
5.0

Customer did not leave a comment.

CARTER G 
Rating:
4.0

No fault of UHaul but a seedy neighborhood.

Daniel R 
Rating:
5.0

Customer did not leave a comment.

NOAH B 
Rating:
5.0

staff clearly competent, friendly, capable!

VALERIE V 
Rating:
4.0

The location itself is tough for the employees to keep clean and functioning -- it is in the middle of an area in Seattle that has a lot of transient folks around and a lot of garbage on the street / sidewalk / neighboring parking lot that makes the site look bad when you pull in -- HOWEVER I would give the employees working there an A++++++++ for their attentiveness to both customers and to the vehicles and the general location. They were great. The vehicle was great. The experience was great. The poor employees just need more support there in terms of the location, it is tough to keep clean and they are working REALLY hard to do so. UHaul is lucky to have those guys working at this location, they were amazing in balancing everything.

CHRISTINA N 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER H 
Rating:
3.0

Easy for us to get to. Staff were super kind and organized. Excellent service.

KIMBERLY F 
Rating:
3.0

Customer did not leave a comment.

BENJAMIN P 
Rating:
5.0

The workers there were kind and respectful. Tim was amazing. There was a delay in pickup of the truck due to delay in others returning the truck. He was able to give us an extra day use (without charge) and a fuel credit for the inconvenience. Additionally gave us a lock too.

BYUNG K 
Rating:
5.0

Customer did not leave a comment.

KOON-TUNG L 
Rating:
3.0

I have never seen a more stripped down truck than this one. Also someone needs to adjust the side mirrors so they dont move out of position during the drive. It's very unsafe!

WILLIAM H 
Rating:
5.0

Customer did not leave a comment.

JASON F 
Rating:
5.0

Customer did not leave a comment.

Thomas R 
Rating:
3.0

Seem to have an attitude there. But the selection is huge

ASHER G 
Rating:
5.0

Customer did not leave a comment.

SALVITO L 
Rating:
5.0

Very streamlined and easy.

NICHOLAS V 
Rating:
5.0

Nothing, staff was courteous and very helpful. Everything was good, service excellent.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F 
Rating:
5.0

Staff was helpful, efficient, and friendly, both on pickup and drop off. Great experience!

ALFRED L 
Rating:
5.0

made super easy

ERIC S 
Rating:
5.0

Nothing - my recent experience with U-Haul of Ballard exceeded my expectations. The manager, Hayden, personally went above and beyond to ensure I had the best customer experience possible. As a result, I will only rent my trucks from U-Haul of Ballard, and will recommend them to everyone I know. Thanks for providing me with the best truck rental experience I've ever had.

Richard Y 
Rating:
5.0

Customer did not leave a comment.

SHAUNA L 
Rating:
5.0

This location is really nice and the employees really helpful and kind I really appreciate you taking care of your customers

ALI K 
Rating:
5.0

Easy check in and out - great job!

Natalie L 
Rating:
5.0

Customer did not leave a comment.

CORINE K 
Rating:
5.0

Thank you to the person who helped me at the front desk (Moth, I think?) and the person who helped us return the van (did not catch their name, but they appeared to be a younger guy with tattoos). Both were very kind and helpful.

Hannah B 
Rating:
5.0

Trucks have always been ready when promised and the staff is very friendly/helpful.

CLAYTON S 
Rating:
5.0

Very friendly and helpful staff!

PATRICK T 
Rating:
2.0

The truck was given to me on empty and the amount taken off the bill DOES NOT cover the amount I had yo pay to get it to 1/4 a tank. I am furious. Additionally you changed the drop off location on me to a place 30+ min from my home. That was insane. I will never use your service again. I felt jolted around and disrespected. I want my $30 back ASAP

Zeima K 
Rating:
3.0

Wish there was onsite parking . That’s a real drawback

CONSUELO E 
Rating:
5.0

We are always impressed by the staff at this location. We rent trailers periodically. The most recent return was so impressive - three people came out to assist with the return. One person to detach the trailer, another hopped into the trailer to make sure it was clean (yes - we had swept it out), the other to get us checked in and a receipt. They seemed to work very well together and gave off a lot of positive energy.

PATRICK S 
Rating:
4.0

Rented a 6x12 enclosed trailer for a cross country move. Trailer showed substantial wear and tear with damage on nearly every panel. Tires had minimal tread showing the wear bars and one wheel was completely rusted through with pieces falling off as I drove.

John T 
Rating:
5.0

Customer did not leave a comment.

AILEEN G 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
5.0

Customer did not leave a comment.

STEFANO C 
Rating:
5.0

They need to allow people to return vans to return locations at their destination .The store insisted that if I take a van I have to return it back to the same location.Due to this I was forced to take something different.

VICTOR N 
Rating:
5.0

Customer did not leave a comment.

LEE B 
Rating:
5.0

Customer did not leave a comment.

KAREN E 
Rating:
5.0

Customer did not leave a comment.

ROSS M 
Rating:
4.0

Thank you!

Janella S 
Rating:
5.0

If U didn’t Haul I’d have to crawl

SPENCER J 
Rating:
4.0

On June 5, I called to confirm that my U box would be moved from 450 freeway to 5533 Speedway, destiny U-Haul representative said yes. On the evening of the ninth, I called U-Haul to confirm that it was at Speedway and that I need to get it first thing in the morning. Your representative told me it was definitely there. He lied to me.. I had to drive another 15 miles out of my way out to the freeway store to retrieve it. Your employee at the freeway store I think his name was Ty was definitely the bright spot of the whole move.. also was not told that there would be two steel plates with Torx head screws. Six of them screwed onto the door so I could not access my belongings was never told this.. the door already had two latches on it plus my lock. two other plates that L also held the door shut that was totally ridiculous.!

Kevin m 
Rating:
1.0

First if all is weird how there's no option to rate your employees or their customer service. I'm sure you're familiar if their poor performance. Yesterday I went to Uhaul, Ballard location to rent a trailer. While going thru the paperwork and all I was asked for how long do I need a trailer for. Told them just a few hours, i won't need it for longer than 1 day. Then I was told if I want to return the equipment after hours I could do that 1and the associate showed me the location i could drop it off at. That's all he said. Those were his instruction. So I followed those instructions and dropped it off the same , after the office was closed. This morning I'm waking up to a new charge in my account of $20 for dropping off the equipment after hours!!! Apparently there is a procedure you have to follow once you drop it off which was NEVER relayed to me!!!! I called the store this morning, first no one was picking up for a long time, then finally when Nathaniel , the store associate, decided it's time to do at least a little bit of work he finally picked up the phone and was highly unprofessional, rude and unwilling to help. He also sounded very incompetent. The worst experience I've had was at this location, and I've rented a uhaul times and times before.

ALEKSANDRA M 
Rating:
1.0

First of all, this was NOT the location that I had a contract with. Unfortunately, there was no truck there so I was redirected to this location. They forgot to put the blankets on the truck which meant I couldn't wrap the furniture I was picking up. There was less gas in the truck than the contract indicated. Overall a very poor experience.

KEVIN M 
Rating:
5.0

Customer did not leave a comment.

RACHEL L 
Rating:
1.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

DARNELL H 
Rating:
4.0

Customer did not leave a comment.

CHARLES A 
Rating:
5.0

Customer did not leave a comment.

DEREK J 
Rating:
4.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

Customer did not leave a comment.

DANIEL R 
Rating:
5.0

Customer did not leave a comment.

GREGORY M 
Rating:
5.0

Great service, the rental was easy and efficient. Super helpful and congenial staff.

THEODORE D 
Rating:
4.0

Customer did not leave a comment.

RICHARD W 
Rating:
5.0

Customer did not leave a comment.

PHILIP M 
Rating:
5.0

The staff are amazing!! Great experience. Clean equipment in excellent condition….will definitely itself be back!!

ERIK M 
Rating:
5.0

Token did an excellent job and was very helpful. Great customer service

JOHN D 
Rating:
5.0

Made it super easy for us! Appreciate it 😊

Jaden L 
Rating:
5.0

Customer did not leave a comment.

Andrei S 
Rating:
5.0

No comments for now

Isha N 
Rating:
5.0

Customer did not leave a comment.

JONATHAN D 
Rating:
3.0

The van was dirty. No Bluetooth. Issues with the rental ended up costing. $100 more, for no clear reason. Surly customer service.

TANYA D 
Rating:
5.0

Customer did not leave a comment.

JAMES P 
Rating:
5.0

Service was excellent. Too bad about having gas stolen at night -- made for an extra trip to have enough, but that wasn't the guys' fault who were there -- they were very professional.

DAVID G 
Rating:
5.0

Customer did not leave a comment.

Samuel K 
Rating:
5.0

Customer did not leave a comment.

CHARLA B 
Rating:
5.0

Customer did not leave a comment.

Osmond J 
Rating:
5.0

Customer did not leave a comment.

STEVEN F 
Rating:
5.0

This crew is always great. A top notch rental facility!

EVAN M 
Rating:
4.0

Parking

PATRICK T 
Rating:
5.0

The Interbay location was closer to both point A & B, but I always reserve my vehicle from the Leary Way location. The customer service remains unparalleled.

Larissa S 
Rating:
5.0

Customer did not leave a comment.

Melanie K 
Rating:
5.0

Very helpful when I thought I would need to go up a size.

CHANTAL C 
Rating:
5.0

Customer did not leave a comment.

ALLISON J 
Rating:
5.0

I really appreciate my local uhaul place. They are very consistent and competent!!!

Linda J 
Rating:
4.0

Customer did not leave a comment.

Garth R 
Rating:
5.0

Customer did not leave a comment.

gauin m 
Rating:
4.0

Customer did not leave a comment.

ALAN S 
Rating:
5.0

Customer did not leave a comment.

STEVEN C 
Rating:
4.0

It was fast and easy

GORDA G 
Rating:
5.0

Customer did not leave a comment.

SUZANNE M 
Rating:
3.0

The truck needed to be jumped when I picked it up, and it would not start again later even though I was assured there was no problem. This was VERY inconvenient and potentially dangerous.

GERARD H 
Rating:
5.0

The truck and service were much better than last year at the Kenmore location. Not to throw Kenmore under the bus—they were fine, but the truck didn’t have a ramp or handtruck.

DANIEL B 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C 
Rating:
4.0

Customer did not leave a comment.

BRYCE T 
Rating:
5.0

Was easy to rent and great service

LAWRENCE W 
Rating:
5.0

Super fast, friendly staff. We got out in no time.

Corrie P 
Rating:
5.0

Nothing I can think of.. Friendly and fast and super easy return of the van.. Thank you!

Eric J 
Rating:
4.0

Customer did not leave a comment.

ALEX N 
Rating:
5.0

I think someone (a customer?) was selling windshield wipers on the property? I didn't work directly with them, but they didn't really seem focused. But my direct experience was okay.

Alexandra S 
Rating:
5.0

Customer did not leave a comment.

TREVOR G 
Rating:
5.0

Customer did not leave a comment.

KRISTYN W 
Rating:
5.0

Area was clean, well-lit, convenient. No personnel were there as I dropped off after-hours.

KELLY I 
Rating:
3.0

U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.

Blake S  |  Overall Experience 
Rating:
5.0

I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !

Susan T  |  Overall Experience 
Rating:
5.0

Connor Hernandez was a great help

John B  |  Overall Experience 
Rating:
2.0

Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!

SARAH E  |  Overall Experience 
Rating:
5.0

I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)

dean t  |  Overall Experience 
Rating:
5.0

Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!

Cynthia S  |  Overall Experience 
Rating:
4.0

Very helpful

Chantal p  |  Overall Experience 
Rating:
4.0

The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.

Elena O  |  Overall Experience 
Rating:
5.0

Good to work with

Bradlyn W  |  Overall Experience 
Rating:
3.0

The movers I hired were able to get my UBox at the scheduled pick-up time from UHaul without any explicit approval from me. This is extremely unsecure. Apart from this, things were great!

shreyas s  |  Overall Experience 
No reviews have been submitted for this location.
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