Customer Reviews for U-Haul Of Ballard

Rating:

3.0

Clearly state if the requested location is NOT where the vehicle is available or can be picked up. Especially for persons unfamiliar with an area.

Rating:

5.0

The whole.staff was friendly and helpful.

Rating:

4.0

The staff has always been very helpful. They do a good explaining how everything works. Thank you!

Rating:

4.0

the 9ft cargo van held 2 lions really well!!

Rating:

5.0

Staff were great, kind, and quick to check me in. However, quality of vehicle was not great. Smelled violently of cigarettes, and was given to me at gas almost completely empty. If you allegedly charge a refueling fee of $6 a gallon when vehicles are left at less than 1/4 tank, then why wasn’t my vehicle refueled??

Rating:

5.0

Not a thing you are doing very good .. Thank you for your help...

Rating:

1.0

My rental was on empty, and the staff got hostile when I complained.

Rating:

5.0

Helpful and efficient staff.

Rating:

5.0

The personnel were amazing! Everyone at pick up and drop off was kind, pleasant and courteous, not to mention efficient. Loved this experience.

Rating:

4.0

The system was down which made renting the truck more difficult. The app was very helpful though.

Rating:

5.0

So grateful for their awesome customer service! Thanks guys!!

Rating:

5.0

Customer service is so important! The young man who finalized my uhaul day was just great!

Rating:

4.0

The gentleman who helped me was exceptional. He maintained a calm demeanor even when his colleague was unprofessional. I admired his ability to remain calm, not be triggered by his colleague, and go out of his way to provide excellent customer service. I wish I knew his name, but unfortunately, I didn't get it when I left.

Rating:

5.0

These guys are unable to do anything about the homeless situation the location is surrounded by but they show up in plenty of other great ways to with friendly demeanors. So while some may turn up their nose, the staff have shown extraordinary resolve and cheerfulness so it's my go to spot.

Rating:

5.0

The staff was soooooo on it!! And kind, gracious and lovely. Super helpful- great experience at this U-Haul

Rating:

3.0

We booked a reservation at a different uhaul then received a call we needed to pick it up 40 mins away. This created a lot of stress because we had movers coming and coordinating the pick up was incredibly difficult and frustrating.

Rating:

5.0

You did very good for me I will see you again . Thank you for your help.

Rating:

5.0

Great service. Great product!!

Rating:

5.0

I especially appreciate the gas rebate I received for having returned tha van with more gas than when the the rental started.

Rating:

4.0

No fault of UHaul but a seedy neighborhood.

Rating:

5.0

staff clearly competent, friendly, capable!

Rating:

4.0

The location itself is tough for the employees to keep clean and functioning -- it is in the middle of an area in Seattle that has a lot of transient folks around and a lot of garbage on the street / sidewalk / neighboring parking lot that makes the site look bad when you pull in -- HOWEVER I would give the employees working there an A++++++++ for their attentiveness to both customers and to the vehicles and the general location. They were great. The vehicle was great. The experience was great. The poor employees just need more support there in terms of the location, it is tough to keep clean and they are working REALLY hard to do so. UHaul is lucky to have those guys working at this location, they were amazing in balancing everything.

Rating:

3.0

Easy for us to get to. Staff were super kind and organized. Excellent service.

Rating:

5.0

The workers there were kind and respectful. Tim was amazing. There was a delay in pickup of the truck due to delay in others returning the truck. He was able to give us an extra day use (without charge) and a fuel credit for the inconvenience. Additionally gave us a lock too.

Rating:

3.0

I have never seen a more stripped down truck than this one. Also someone needs to adjust the side mirrors so they dont move out of position during the drive. It's very unsafe!

Rating:

3.0

Seem to have an attitude there. But the selection is huge

Rating:

5.0

Very streamlined and easy.

Rating:

5.0

Nothing, staff was courteous and very helpful. Everything was good, service excellent.

Rating:

5.0

Staff was helpful, efficient, and friendly, both on pickup and drop off. Great experience!

Rating:

5.0

made super easy

Rating:

5.0

Nothing - my recent experience with U-Haul of Ballard exceeded my expectations. The manager, Hayden, personally went above and beyond to ensure I had the best customer experience possible. As a result, I will only rent my trucks from U-Haul of Ballard, and will recommend them to everyone I know. Thanks for providing me with the best truck rental experience I've ever had.

Rating:

5.0

This location is really nice and the employees really helpful and kind I really appreciate you taking care of your customers

Rating:

5.0

Easy check in and out - great job!

Rating:

5.0

Thank you to the person who helped me at the front desk (Moth, I think?) and the person who helped us return the van (did not catch their name, but they appeared to be a younger guy with tattoos). Both were very kind and helpful.

Rating:

5.0

Trucks have always been ready when promised and the staff is very friendly/helpful.

Rating:

5.0

Very friendly and helpful staff!

Rating:

2.0

The truck was given to me on empty and the amount taken off the bill DOES NOT cover the amount I had yo pay to get it to 1/4 a tank. I am furious. Additionally you changed the drop off location on me to a place 30+ min from my home. That was insane. I will never use your service again. I felt jolted around and disrespected. I want my $30 back ASAP

Rating:

3.0

Wish there was onsite parking . That’s a real drawback

Rating:

5.0

We are always impressed by the staff at this location. We rent trailers periodically. The most recent return was so impressive - three people came out to assist with the return. One person to detach the trailer, another hopped into the trailer to make sure it was clean (yes - we had swept it out), the other to get us checked in and a receipt. They seemed to work very well together and gave off a lot of positive energy.

Rating:

4.0

Rented a 6x12 enclosed trailer for a cross country move. Trailer showed substantial wear and tear with damage on nearly every panel. Tires had minimal tread showing the wear bars and one wheel was completely rusted through with pieces falling off as I drove.

Rating:

5.0

They need to allow people to return vans to return locations at their destination .The store insisted that if I take a van I have to return it back to the same location.Due to this I was forced to take something different.

Rating:

4.0

Thank you!

Rating:

5.0

If U didn’t Haul I’d have to crawl

Rating:

4.0

On June 5, I called to confirm that my U box would be moved from 450 freeway to 5533 Speedway, destiny U-Haul representative said yes. On the evening of the ninth, I called U-Haul to confirm that it was at Speedway and that I need to get it first thing in the morning. Your representative told me it was definitely there. He lied to me.. I had to drive another 15 miles out of my way out to the freeway store to retrieve it. Your employee at the freeway store I think his name was Ty was definitely the bright spot of the whole move.. also was not told that there would be two steel plates with Torx head screws. Six of them screwed onto the door so I could not access my belongings was never told this.. the door already had two latches on it plus my lock. two other plates that L also held the door shut that was totally ridiculous.!

Rating:

1.0

First if all is weird how there's no option to rate your employees or their customer service. I'm sure you're familiar if their poor performance. Yesterday I went to Uhaul, Ballard location to rent a trailer. While going thru the paperwork and all I was asked for how long do I need a trailer for. Told them just a few hours, i won't need it for longer than 1 day. Then I was told if I want to return the equipment after hours I could do that 1and the associate showed me the location i could drop it off at. That's all he said. Those were his instruction. So I followed those instructions and dropped it off the same , after the office was closed. This morning I'm waking up to a new charge in my account of $20 for dropping off the equipment after hours!!! Apparently there is a procedure you have to follow once you drop it off which was NEVER relayed to me!!!! I called the store this morning, first no one was picking up for a long time, then finally when Nathaniel , the store associate, decided it's time to do at least a little bit of work he finally picked up the phone and was highly unprofessional, rude and unwilling to help. He also sounded very incompetent. The worst experience I've had was at this location, and I've rented a uhaul times and times before.

Rating:

1.0

First of all, this was NOT the location that I had a contract with. Unfortunately, there was no truck there so I was redirected to this location. They forgot to put the blankets on the truck which meant I couldn't wrap the furniture I was picking up. There was less gas in the truck than the contract indicated. Overall a very poor experience.

Rating:

5.0

Great service, the rental was easy and efficient. Super helpful and congenial staff.

Rating:

5.0

The staff are amazing!! Great experience. Clean equipment in excellent condition….will definitely itself be back!!

Rating:

5.0

Token did an excellent job and was very helpful. Great customer service

Rating:

5.0

Made it super easy for us! Appreciate it 😊

Rating:

5.0

No comments for now

Rating:

3.0

The van was dirty. No Bluetooth. Issues with the rental ended up costing. $100 more, for no clear reason. Surly customer service.

Rating:

5.0

Service was excellent. Too bad about having gas stolen at night -- made for an extra trip to have enough, but that wasn't the guys' fault who were there -- they were very professional.

Rating:

3.0

U box was not ready for the mover at the agreed upon time of 9 am. The mover had to wait in a long line and then convince the staff that the u box should have been ready upon his arrival.

Rating:

5.0

I moved and shipped a U-Box from Phoenix to Seattle, Washington. I was extremely pleased and impressed with all the employees and the efficiencies of this system. Thank you for a successful move !

Rating:

5.0

Connor Hernandez was a great help

Rating:

2.0

Contents from my ubox were stolen overnight off the uhaul lot. I thought they would be safe in a warehouse. Although the employee I worked with was helpful, I think this location needs a secure fence!

Rating:

5.0

I was able to get in and out, as well as return my rental very seamlessly. The people were very helpful and friendly. (TIP: on the top portion you should have an "I don't know" or "NA" option)

Rating:

5.0

Connor was very friendly and helpful in finding some frames that were left behind in our UBox. I was very appreciative of that!

Rating:

4.0

Very helpful

Rating:

4.0

The staff is hard to reach via telephone, but the service we received at the facility was impressive. Connor was able to assemble our UBox, trailer, and truck in 1/4 of the time of the previous Uhaul.

Rating:

5.0

Good to work with