Customer Reviews for U-Haul Of Kenmore

6,258 reviews

6720 NE Bothell Way   Kenmore, WA 98028
(**No On Site Parking**, **Bring Additional Driver**)

(425) 481-2174

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(425) 481-2174

6720 NE Bothell Way
Kenmore, WA 98028
(**No On Site Parking**, **Bring Additional Driver**)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jon assisted me today with my trailer return. He was cheerful and friendly and professional, and was very apologetic about having had such a difficult time with the trailer return. Jon Was great. He deserves a good star ⭐️. He made my day. Thank you Jon at Kenmore U-Haul !

Debra R 
Rating:
4.0

Customer did not leave a comment.

JOHN P 
Rating:
5.0

Mike was great!

BENJAMIN M 
Rating:
5.0

Customer did not leave a comment.

MONTE W 
Rating:
5.0

Customer did not leave a comment.

JON G 
Rating:
5.0

Everything was great, including customer service, very happy

ROBERT G 
Rating:
5.0

The whole process, from booking online to pick up to drop off, was quick and easy. This place is great. I've been a repeat customer for years and will always look here first for any trailer or truck rental needs.

JOHN R 
Rating:
5.0

Great customer service at this location!

Julio C 
Rating:
5.0

Jonathan was incredibly helpful - very service oriented shop!

ROBERT A 
Rating:
5.0

Customer did not leave a comment.

RODRIGO O 
Rating:
5.0

Best uhaul location I’ve been to

MARC E 
Rating:
4.0

Friendly, helpful staff!

WILLIAM S 
Rating:
5.0

Nothing, overall great customer service at pick up. Equipment was well maintained and was an easy process. Will use this location again!

Ethan K 
Rating:
5.0

Great services as always

JUAN C 
Rating:
4.0

Except for this visit, there is always a long wait to get service.

JON G 
Rating:
5.0

Customer did not leave a comment.

Colin D 
Rating:
5.0

Customer did not leave a comment.

LOYD M 
Rating:
5.0

Great check out experience.

Ben A 
Rating:
5.0

Excellent service, quick response from the desk team and people getting equipment ready, can’t ask for more

JUAN C 
Rating:
5.0

Excellent customer service at the location

Sushil B 
Rating:
5.0

jon b was incredibly professional, positive and helpful

CARL C 
Rating:
5.0

Jen and John were very helpful and awesome.

SHALEMARR G 
Rating:
5.0

Customer did not leave a comment.

SERHIY K 
Rating:
5.0

I love the new staff at this location! In the past I have had terrible experiences with the previous Manager and staff and vowed to never use this location(Kenmore, WA) again. As I said previously, I think the new staff is excellent!

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

RAFIQ R 
Rating:
3.0

Less gas in van than indicated by salesperson at pickup. AC not functioning. Passenger airbag not functioning. Passenger side mirror not adjustable.

IAIN S 
Rating:
5.0

I forgot the name of the guy that helped me but he was an absolute rock star. Super friendly and helpful from beginning to end

JOSE M 
Rating:
4.0

Everything was great. The employee at the counter was super friendly and helpful and easy to talk to. The truck was clean and rode well. The self return after hours was more of a process than I would have liked after a long day of moving (many steps and photos), but that isn't a deal breaker for next time around. Great location, great people, great service. Thank you!

CHRISTINA M 
Rating:
5.0

Customer did not leave a comment.

Gregory K 
Rating:
5.0

Love U-Haul!

EDUARDO N 
Rating:
5.0

Customer did not leave a comment.

GURNAM H 
Rating:
4.0

Customer did not leave a comment.

STEVEN J 
Rating:
5.0

Customer did not leave a comment.

JOSHUA B 
Rating:
2.0

Alignment of the truck was severely skewed, and driving in a straight line was challenging above 25 miles per hour. I felt unsafe driving this vehicle due to the unpredictable nature of the steering.

NICO A 
Rating:
5.0

Customer did not leave a comment.

CARL N 
Rating:
5.0

Make arrangements when staff quit to properly staff a location.

SHANON D 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
5.0

Very nice and a professional people you feel the place like family business thank you guys

AMER K 
Rating:
3.0

Left a set of keys in the truck when I returned it. The young lady at the desk was extremely helpful in locating and returning them, very appreciated

TYREL P 
Rating:
3.0

Truck semi cleaned I assume by a blind person. Truck runs very very ruff. Not sure it was going to make it up the hills. Drop off was a joke. No clear signs as where to park the truck.

MICHELLE H 
Rating:
5.0

Customer did not leave a comment.

BILL B 
Rating:
3.0

We did not see a person as they were closed. We also thought gas was incorrect. We filled up truck before we left our pick up location

DAVID H 
Rating:
5.0

Went just as expected. No better and no worse.

JESSICA F 
Rating:
5.0

No fault of this location, but they didn't have enough moving blankets to fulfill our order. They apologized and adjusted out contract for the blankets, and offered other items as compensation. THEY were great! The Uhaul website, however, shouldn't offer items that aren't available

PETER G 
Rating:
5.0

Customer did not leave a comment.

Scott D 
Rating:
5.0

The folks that checked me out and back in again were great.

LEWIS B 
Rating:
5.0

William was great & the picking up of the van was very efficient. Mateo was great as well when I drop the van off !

KEVIN B 
Rating:
5.0

Prompt, and Friendly service!

MARK S 
Rating:
5.0

Customer did not leave a comment.

DIANNA D 
Rating:
4.0

Nice new truck. Very Friendly staff. William gets 2 thumbs up. Thank You

PAUL D 
Rating:
5.0

Employees that I spoke with at both pick up and drop off were courteous and helpful. Overall, great experience!

KEVIN H 
Rating:
4.0

Customer did not leave a comment.

NIGEL T 
Rating:
4.0

Wanted to say thanks to the service member who assisted me in the AM. Was very quick in getting me out the door, which I appreciated!

Elliot G 
Rating:
5.0

Customer did not leave a comment.

NORMAN G 
Rating:
5.0

Customer did not leave a comment.

SCOTT N 
Rating:
5.0

William did excellent job of checking me out with a trailer and returning it to the store.

CARL N 
Rating:
5.0

The manager was very friendly and accommodating. I had to change which trailer I was renting due to size of the object I was moving. He quickly made the change and helped me with the larger trailer. Excellent service. Very pleasurable person to work with.

KEVIN K 
Rating:
5.0

Customer did not leave a comment.

VALCHO V 
Rating:
5.0

The employee are very kind

MARICELA L 
Rating:
2.0

Drastically understaffed for pickup and drop off processing. The vehicle I rented had abs/stabilitrak issues which caused it to beep at me constantly and had a headlight out. Other patrons occupying the space were becoming restless while waiting for service. Would not recommend.

DUSTIN S 
Rating:
5.0

Equipment is always clean and maintained here. Have a great service and a friendly despite having a huge amount of traffic that goes through this location the guy always has a great attitude, which I definitely appreciate given how much stuff he’s got going on.

Eric B 
Rating:
5.0

Great service

JASON H 
Rating:
3.0

When went to pick up no one walk us through the truck. Said keys are in it. Take pictures of all damage to protect yourself. When we returned it same day. Had us go through all the lights, how clean it was and asked us about missing pads that were not in truck when we left with it. Now waiting to see what we get charged for

WILKIE D 
Rating:
5.0

Customer did not leave a comment.

HJALMER A 
Rating:
5.0

Great across the board. 3rd time renting here.

JEFF K 
Rating:
4.0

The employee that helped us was incredible. He was quick, thoughtful, and we had a great customer service experience.

JENNIFER L 
Rating:
5.0

Very friendly staff, quick and easy paperwork process.

CHRISTOPHER P 
Rating:
5.0

Customer did not leave a comment.

Mark M 
Rating:
5.0

the girl ho assist me she was excellent

LUCIANO V 
Rating:
5.0

Couldn’t have been a better experience. Both of the personnel that I dealt with were friendly, knowledgeable, and extremely personal.

MICHAEL G 
Rating:
1.0

We were redirected to this location after the lock would not open at our initial pickup location. We arrived to the Kenmore U-Haul 45 minutes after their listed opening time to find an empty building. We waited around for about 15 minutes until an employee showed up (we were later told his name is Mateo). He tried the door and couldn't get in, then went around back to make some phone calls. It turns out the manager who was supposed to open the store an hour prior didn't show up for work.We waited for over an hour for someone to come open the store. Mateo also stood out in the rain waiting. Six other customers came and went during this time. Eventually two more employees arrived and we got our truck about two hours after our scheduled pickup time. An employee named Mike "helped" us with the truck. He actually didn't help at all, just gave me the keys and said to come back if there were problems. This might not have bothered me as much as it did if I hadn't already been waiting on him for two hours. We were told that they would give us compensation for the delay, but we've spoken with three people so far who each have just passed us on to someone else. Mind you we did not ask for this compensation, they offered it to us, and when we went to collect on their offer they've just been giving us the runaround. Our truck was in fairly poor condition compared to any other U-Haul truck I've had previously, but at least I made it to my destination. This is by far the worst experience I've had at U-Haul or really any business. Maybe I just got all of the bad U-Haul luck for that day. I would gladly pay more to somebody else next time. Kudos to Mateo for trying to help us as much as he could and for putting up with working at this place.

Jacob W 
Rating:
4.0

Customer did not leave a comment.

BRYAN L 
Rating:
3.0

Matteo who helped us was fantastic. location was really busy but he still took his time to make sure we were satisfied.

PATRICK O 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH P 
Rating:
5.0

Customer did not leave a comment.

HASSAN Z 
Rating:
5.0

William was super helpful. Great customer service!

HEIDI G 
Rating:
5.0

Customer did not leave a comment.

DANIEL R 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

MARK C 
Rating:
5.0

Customer did not leave a comment.

DAVID N 
Rating:
3.0

Tried to hustle us out of $4.42 because we went 4 miles over the estimated mileage. I explained to them that we could not have driven any shorter distance and that was a poor estimate of mileage. Thankfully he “changed” the estimate when we started counting out pennies.

Tyson B 
Rating:
4.0

Better vehicle access and signage. Non-regular customers are arriving/departing with larger than normal vehicles and have stress about how/where to approach. Also verify how mapping services, like Google/Apple direct traffic to your facilities and facilitate customer arrivals.

JAMES V 
Rating:
4.0

Customer did not leave a comment.

Enrique T 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M 
Rating:
5.0

Hold on to William and Kanyon as long as you can. Both of them were very helpful, kind, patient, flexible and professional during a stressful move.

Dawn G 
Rating:
5.0

Customer did not leave a comment.

Richard A 
Rating:
5.0

Customer did not leave a comment.

BRIAN M 
Rating:
2.0

Not enough staffing, very small space but that’s not something that could be changed. The staff I did talk to was VERY friendly

AMANDA B 
Rating:
5.0

I thought using the mobile app to reserve and pick up a truck would be faster than going inside, but it was clunky and slow. I went inside to finish my rental instead of following through with the app. The employees were helpful and kind.

Gabriel B 
Rating:
5.0

Great service, thanks!

CHRISTOPHER D 
Rating:
5.0

Customer did not leave a comment.

GIUSEPPE O 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS H 
Rating:
5.0

Great help from the rep at reservation. Quick seamless return process.

LUIS D 
Rating:
5.0

Good experience super friendly employees.

TIMOTHY M 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G 
Rating:
4.0

The staff here are very friendly and competent. There was only one person on duty when the shop got incredibly busy with customers doing returns, doing new rentals, and wanting propane. He was very communicative and calm. Of the various U-Haul locations I have used in the area, this is the best.

Elaine S 
Rating:
5.0

I have found the employees at this location to be very professional and friendly. Good experience renting there.

TIMOTHY M 
Rating:
5.0

Everything was great. I will use the location again.

JOHNNY F 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY C 
Rating:
5.0

Customer did not leave a comment.

LOREN M 
No reviews have been submitted for this location.
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