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DEREK SCustomer Reviews for U-Haul Of Kenmore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
when pulling the trailer off my hitch, the employee banged the trailer into my painted bumper (Audi Q5) chipping and scraping the paint. when i pointed it out to him, he just said "sorry" and carried on like it was a normal occurrence to damage someone else's vehicle. Likely will not be going back to that location.
DANIEL AI rented 12 moving pads with the truck but only received 11. I was charged $8.00 at turn in for the "missing" pad. It looked like a dozen. I should have counted them. My bad.
JOHN KEvery staff member I have had the pleasure to work with has been curteous and professional. I have always been served quickly and the equipment has been clean and in good condition. I have used their services on multiple ocassions and plan to go back again and again.
JOHN HI returned an auto transport trailer during after-hours, but when I arrived, two other customers had completely blocked the driveway leading to the return area. As a result, I had no choice but to park the trailer diagonally near the entrance, which ended up blocking nearly half of the walkway. This created a potentially hazardous situation for others. I strongly suggest that U-Haul add clearer signage in visible areas to remind after-hours return customers not to block the entrance.
Dingkun TGive a raise to the one poor employee working. I believe his name was Micheal Phillips. Hard worker, juggling multiple tasks with grace. I true asset to any employer.
MATTHEW BGreat workers. Easy process.
TAYLOR DNothing very friendly and polite they did an amazing job.
LESHA PGood service as always
JUAN Ceveryone was very friendly and helpful. Thanks
CHRISTOPHER SThe truck was dirty with bugs ect and there was already a chip in the window which i made sure to point out during my inspection of the truck. Also the engine oil was black and likesludhe and when we mwntioned it to them they said it would be fine. I drive long distances for a li ing and that oil was not fine and ultimately probably chewed up more gas than it should have
NICOLE TI am giving this location a 5-star review, due to its biggest asset….Ray Sandoval. Ray was the ONLY employee working there, and he managed offering friendly, kind — even CHEERFUL - service while multitasking impressively at every turn. I can’t say enough about how great Ray was, and I hope UHaul is recognizing the gem that they have in this human. This location has NO parking, which they are clear about, but which does provide an issue to manage, given people renting and returning, and they need to constantly be jostling the customers’ vehicles. Even so, because of the excellent service I received from Ray, I will come back to rent here.
MICHELLE MThe staff was excellent and amazingly helpful 👌🏿 Do whatever you have to do to keep them
JAMES RJon assisted me today with my trailer return. He was cheerful and friendly and professional, and was very apologetic about having had such a difficult time with the trailer return. Jon Was great. He deserves a good star ⭐️. He made my day. Thank you Jon at Kenmore U-Haul !
Debra RMike was great!
BENJAMIN MEverything was great, including customer service, very happy
ROBERT GThe whole process, from booking online to pick up to drop off, was quick and easy. This place is great. I've been a repeat customer for years and will always look here first for any trailer or truck rental needs.
JOHN RGreat customer service at this location!
Julio CJonathan was incredibly helpful - very service oriented shop!
ROBERT ABest uhaul location I’ve been to
MARC EFriendly, helpful staff!
WILLIAM SNothing, overall great customer service at pick up. Equipment was well maintained and was an easy process. Will use this location again!
Ethan KGreat services as always
JUAN CExcept for this visit, there is always a long wait to get service.
JON GGreat check out experience.
Ben AExcellent service, quick response from the desk team and people getting equipment ready, can’t ask for more
JUAN CExcellent customer service at the location
Sushil Bjon b was incredibly professional, positive and helpful
CARL CJen and John were very helpful and awesome.
SHALEMARR GI love the new staff at this location! In the past I have had terrible experiences with the previous Manager and staff and vowed to never use this location(Kenmore, WA) again. As I said previously, I think the new staff is excellent!
MICHAEL DLess gas in van than indicated by salesperson at pickup. AC not functioning. Passenger airbag not functioning. Passenger side mirror not adjustable.
IAIN SI forgot the name of the guy that helped me but he was an absolute rock star. Super friendly and helpful from beginning to end
JOSE MEverything was great. The employee at the counter was super friendly and helpful and easy to talk to. The truck was clean and rode well. The self return after hours was more of a process than I would have liked after a long day of moving (many steps and photos), but that isn't a deal breaker for next time around. Great location, great people, great service. Thank you!
CHRISTINA MLove U-Haul!
EDUARDO NAlignment of the truck was severely skewed, and driving in a straight line was challenging above 25 miles per hour. I felt unsafe driving this vehicle due to the unpredictable nature of the steering.
NICO AMake arrangements when staff quit to properly staff a location.
SHANON DVery nice and a professional people you feel the place like family business thank you guys
AMER KLeft a set of keys in the truck when I returned it. The young lady at the desk was extremely helpful in locating and returning them, very appreciated
TYREL PTruck semi cleaned I assume by a blind person. Truck runs very very ruff. Not sure it was going to make it up the hills. Drop off was a joke. No clear signs as where to park the truck.
MICHELLE HWe did not see a person as they were closed. We also thought gas was incorrect. We filled up truck before we left our pick up location
DAVID HWent just as expected. No better and no worse.
JESSICA FNo fault of this location, but they didn't have enough moving blankets to fulfill our order. They apologized and adjusted out contract for the blankets, and offered other items as compensation. THEY were great! The Uhaul website, however, shouldn't offer items that aren't available
PETER GThe folks that checked me out and back in again were great.
LEWIS BWilliam was great & the picking up of the van was very efficient. Mateo was great as well when I drop the van off !
KEVIN BPrompt, and Friendly service!
MARK SNice new truck. Very Friendly staff. William gets 2 thumbs up. Thank You
PAUL DEmployees that I spoke with at both pick up and drop off were courteous and helpful. Overall, great experience!
KEVIN HWanted to say thanks to the service member who assisted me in the AM. Was very quick in getting me out the door, which I appreciated!
Elliot GWilliam did excellent job of checking me out with a trailer and returning it to the store.
CARL NThe manager was very friendly and accommodating. I had to change which trailer I was renting due to size of the object I was moving. He quickly made the change and helped me with the larger trailer. Excellent service. Very pleasurable person to work with.
KEVIN KThe employee are very kind
MARICELA LDrastically understaffed for pickup and drop off processing. The vehicle I rented had abs/stabilitrak issues which caused it to beep at me constantly and had a headlight out. Other patrons occupying the space were becoming restless while waiting for service. Would not recommend.
DUSTIN SEquipment is always clean and maintained here. Have a great service and a friendly despite having a huge amount of traffic that goes through this location the guy always has a great attitude, which I definitely appreciate given how much stuff he’s got going on.
Eric BGreat service
JASON HWhen went to pick up no one walk us through the truck. Said keys are in it. Take pictures of all damage to protect yourself. When we returned it same day. Had us go through all the lights, how clean it was and asked us about missing pads that were not in truck when we left with it. Now waiting to see what we get charged for
WILKIE DGreat across the board. 3rd time renting here.
JEFF KThe employee that helped us was incredible. He was quick, thoughtful, and we had a great customer service experience.
JENNIFER LVery friendly staff, quick and easy paperwork process.
CHRISTOPHER Pthe girl ho assist me she was excellent
LUCIANO VCouldn’t have been a better experience. Both of the personnel that I dealt with were friendly, knowledgeable, and extremely personal.
MICHAEL GWe were redirected to this location after the lock would not open at our initial pickup location. We arrived to the Kenmore U-Haul 45 minutes after their listed opening time to find an empty building. We waited around for about 15 minutes until an employee showed up (we were later told his name is Mateo). He tried the door and couldn't get in, then went around back to make some phone calls. It turns out the manager who was supposed to open the store an hour prior didn't show up for work.We waited for over an hour for someone to come open the store. Mateo also stood out in the rain waiting. Six other customers came and went during this time. Eventually two more employees arrived and we got our truck about two hours after our scheduled pickup time. An employee named Mike "helped" us with the truck. He actually didn't help at all, just gave me the keys and said to come back if there were problems. This might not have bothered me as much as it did if I hadn't already been waiting on him for two hours. We were told that they would give us compensation for the delay, but we've spoken with three people so far who each have just passed us on to someone else. Mind you we did not ask for this compensation, they offered it to us, and when we went to collect on their offer they've just been giving us the runaround. Our truck was in fairly poor condition compared to any other U-Haul truck I've had previously, but at least I made it to my destination. This is by far the worst experience I've had at U-Haul or really any business. Maybe I just got all of the bad U-Haul luck for that day. I would gladly pay more to somebody else next time. Kudos to Mateo for trying to help us as much as he could and for putting up with working at this place.
Jacob WMatteo who helped us was fantastic. location was really busy but he still took his time to make sure we were satisfied.
PATRICK OWilliam was super helpful. Great customer service!
HEIDI GTried to hustle us out of $4.42 because we went 4 miles over the estimated mileage. I explained to them that we could not have driven any shorter distance and that was a poor estimate of mileage. Thankfully he “changed” the estimate when we started counting out pennies.
Tyson BBetter vehicle access and signage. Non-regular customers are arriving/departing with larger than normal vehicles and have stress about how/where to approach. Also verify how mapping services, like Google/Apple direct traffic to your facilities and facilitate customer arrivals.
JAMES VHold on to William and Kanyon as long as you can. Both of them were very helpful, kind, patient, flexible and professional during a stressful move.
Dawn G