Above and beyond customer service!!!
CINDY SCustomer Reviews for U-Haul Storage North Baxter
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Early drop off so no one was there. Would have been nice to have a sign with a few details showing were to park the trailer
BEAUDREY VHad a hard time getting box # 6 to open.
THOMAS PGreat staff. Good location
JEFFREY Pvery caring
Richard W | First ImpressionsEasy check in, nice units
Paul G | First ImpressionsIt was super easy
LOREN EVery good friendly service
JODI SNo personnel as I choose to use the app to check in. Easy to access. Adding a designated parking area with signage would be the only suggestion.
Andrew GEverything went super smooth. Guys were helpful and nice. No hidden charges!
Jennifer GOvercharged me double the price, had to have corporate correct, after multiple times still entered in the wrong return destination.
MICHAEL HI put mouse traps in the storage when I went to check on storage found mice in traps. I had 5 traps. Every trap had mice in them. I also found a few dead ones by the door. I ended up replacing a mattress, couch and recliner
CHERYL K | Overall ExperienceSame shit as before. Both locations were great, and the staff were super helpful, but your policies fucking suck.
Joseph EThe guy running the place, Jason was very rude and unhelpful. I was treated poorly and overcharged.
NIKKOLE DThe roof lets snow blow in the unit on the back side. Ice builds up & we can’t open door in the winter We are on the north side. It should be remove So we can gain entry in the winter or at least when we ask to enter our unit. Is this something you provide for if we call ahead or just do it on a routine basis? We did not move in we have had this unit. Your app is not friendly with Apple Products. I can not use it.
WILLIAM E | First ImpressionsHad gotten it because of price was was cheap. And my step dad liked the price and so they got one also.
JODI C | First ImpressionsNone at this time.
DAVID W | First Impressions