Customer Reviews for U-Haul Storage Of North Lynnwood

Rating:

3.0

Little exspensive also didnt love the price increase after being told you dont do that. But other than that yeah it works.

Rating:

5.0

We had too many furniture pads that took up space we could have used. I would have liked to have the option to choose how many pads I needed.

Rating:

2.0

Our experience with this facility was very frustrating due to the staff and lack of communication. When we moved into the unit last year, we had booked way in advance to have a 10x10. When we arrived, we were told that a 10x10 wasn’t available so they stuck us with a much more expensive 10x15 unit. We waited for over an hour after being treated very poorly by a specific staff member. We were told we could contact management regarding our unit and despite many email exchanges, he didn’t even offer to help us. Even during our move-out, the staff was unfriendly and blatantly rude to us. It’s not often that I feel this frustrated by a business, but this experience was truly bad.

Rating:

1.0

I called the store to find out how long it would take to have a trailer hitch installed and no one answered. I called the 800 # and she was helpful, but couldn’t answer the question. I went to the scheduling section on the site and scheduled for 0900 (the woman on the phone confirmed it was the earliest appt.). The next day, upon arrival (at 0900), I asked how long it would take trying to determine if I find a close coffee shop to hang out in or if I should Uber home. I was told that the installer doesn’t arrive until 1030. Then why have 0900 appts available? It was suggested that I Uber home, which I did. At 1110 I received a text that my vehicle was ready for pick up. 40 minutes. It would have taken me that long to cross the street at that location, let alone get a cup of tea someplace. So, I got another Uber to get my car. I am now at $60+ for a totally unnecessary Uber round trip. When I arrived to pick up my car, I waited over 10 minutes for someone to help me. During that time, the one person who was there to assist at check out called out for assistance and at least 4 employees came in and chatted with the man at check out. One who had the title “owner” on his name badge. No one even asked what I was there for. I do not recommend this location!

Rating:

2.0

Our initial rental in a neighborhood location failed (no staff were present on site despite it being 9:30am and that was our reservation time).. We had to call customer service and we were quickly transferred to a larger center about 15 minutes drive away. Upon arriving to that center, we were assigned a truck that gas meter was on "Empty" and staff there explained that they were having issues with local delinquents siphoning off the gas from their trucks. The cargo section of the truck was also covered in a noticeable layer of heavy dust and grime. We requested and were given a second truck, which had a smidge more gas (a small tick above "E") which thankfully was cleaner in the cargo hold. We drove it to the closest gas station on the route to our moving site and filled the tank with about 8 gallons. Meanwhile, we were delayed to arrive for our moving crew. We initially scheduled truck pick up for 9:30 am 10 minutes drive from moving location, and scheduled moving crew to arrive at 10am. Due to all the truck delays we experienced and having to stop for gas, we "ate into" our moving help time by about 45 minutes. The employees at the North Lynnwood location were matter-of-fact about the gas issue, and it appeared as if this has been going on for some time. No active service recovery efforts were made on part of the staff other than to acquiesce to our request for an alternate truck. Although Uhaul credited me $50 for the initial unavailability of the truck we reserved at a different site, between lost time and filling up the gas at the beginning of the encounter I "paid" about $90 in lost mover time and $40 in gas. Based off this experience, I will not be reserving or recommending UHaul in the future.

Rating:

4.0

My original reservation was with a location at 915 Elgin Bay, Everett, WA. I arrived at the location and there was no one there. I called U-Haul and was advised this location decided to close for the day. I had a 9:00 AM appointment. It wasted my entire morning. If things had not gone better with the Lynnwood location, I would have decided to never again us U-Haul

Rating:

4.0

The initial staff was rude, abupt, and not helpful. After a few moths, other staff members were far different. They knew the meaning of customer service!

Rating:

5.0

All went well and will use them again.

Rating:

2.0

Upon pickup of vehicle I waited for at least 20 minutes for someone to talk to me. There was only one employee in the store (already helping someone) but another employee came in and out of the store a few times. She was the one who helped me when I dropped off my vehicle. There was something happening at the store during the pickup time - police were involved and talking to other customers. Not sure if that had something to do with the delay in my service.

Rating:

5.0

Everything was great. Made my move so much easier.

Rating:

5.0

None

Rating:

5.0

Maria who dropped off and picked up my box was so friendly, helpful and great to work with.

Rating:

5.0

more expensive than what I expected but good service at this location.

Rating:

5.0

At first it seemed like it, ended up having such a confusing then becoming homeless didn’t make it any better. Ended up getting on customer service, getting help and being guided did make the online reservation easy. They got to really see my need; The Manager Made it happen for my family. Truly blessed My family by giving me discount.

Rating:

3.0

Staff was good, although busy. Phone "apps" misbehaved with no recovery, I'll insist on paper forms next time.

Rating:

1.0

I returned the cart within 24 hours. It was closed in the system after 2 days. Very bad.

Rating:

1.0

First issue was when I rented I was told online that the truck and car hauler was available at the same location. Days before that I was notified that’s not the case and would need to pick it up at two different locations. I called one of the two Lynnwood locations and spoke to a lady that explained the why. At no point was I told that because I was picking up at two locations that I needed to have the 26ft truck with me when I picked up the car hauler. When I showed up to pickup the car hauler I was told they would only connect it to the U-Haul and not my personal truck I had with me at the time. Massive inconvenience and I was never given a good rationale for this other than they wanted to verify it was hooked up properly. But common sense says I would have to unhitch the trailer to load the U-Haul anyways so why would this make a difference. Instead I had to go home, drop off my truck, bring the U-Haul all the way back and hook it up only to finally be done. No one told me the wrong info, I want to be clear. But also no one told me any type of expectations, no one apologized or offered any alternative options outside of I had to waste more time in the moving process to go back home, get the truck, bring it back to be hooked up, only to go home and unhitch. Certainly we can all see how this makes zero sense.

Rating:

2.0

Change the pick up location last minute, wrong U-Haul upon pick up.

Rating:

5.0

Joshua with Paradise Moving was outstanding!

Rating:

3.0

Do not remove boxes from storage location in contract. I had NO idea my undamaged ubox had been moved over an hour away. I had to wait 3 DAYS for access and then waited 2 hours past my scheduled time which screwed up the rest of my schedule. My ubox experience has been an expensive nightmare, which resulted in excessive damage WHILE IN STORAGE. Very disappointing and frustrating.

Rating:

4.0

Issues with uboxes and van rentals

Rating:

3.0

Left lock key visible on back of container while it was stored!!

Rating:

1.0

In the beginning of rent the tank was almost empty. I didn't check it in the beginning of rent. I drove 35 miles only. 35 mile cost around 3 gallons of gas. 35 /12 (miles per gallon)= 3 gallons. How do you charge me for 8 gallons. I also paid for 5 gallons of fuel using my money ($25). I don't agree with your bill, and I asked your manager to review it. It was not done. Please return $48 back to my credit card.

Rating:

5.0

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Rating:

4.0

Cirina and Shana from the N Lynnwood UHaul Storage delivered three very clean moving containers. They called with their ETA. They were prompt, professional, friendly and efficient. They explained how to access and use the containers and next steps after containers have been packed. They both made it an easy and enjoyable experience.

Rating:

5.0

Awesome

Rating:

5.0

Senior discount would be nice

Rating:

4.0

I had to travel 3 trips of 25 minutes each way for an extra UBox to fit everything (more volume needed than estimated) but the experience of adding an additional UBox was smooth at the origin facility. Destination delivery date was exactly on the monthly renewal day even though the box was delivered to the local UBox facility about 5 days before. This delay felt purposeful and when a day earlier was requested the additional charge would have increased the price by 250% (did not opt for faster service). Final delivery and rental charges were mixed up with multiple charges and credits; resolution of this is still ongoing as of 3/30/25.

Rating:

5.0

Clean and well maintained

Rating:

5.0

Extremely easy and quick drop off. Nothing to improve.

Rating:

4.0

I had a bigger unit booked and couldn’t get it because someone else had left their lock on it and they only had the smallest units available. Because of this I had to get rid of my furniture and some belongings. I was very sad about that, but other than that the app was easy to use to pay. Everyone was very nice (except for the guy in a black cowboy hat) he wasn’t very helpful.

Rating:

4.0

Would be nice to have a designated parking spot for personal vehicles. The staff were friendly.

Rating:

5.0

When I returned the van I was asked if I wanted a receipt to which I said yes. I expected the receipt to come out of the mechanism that was used to check in the vehicle. It wasn’t and so I had to go inside the store and then had to wait in line (while at the same time looking out for my Lyft ride). Perhaps there could be a central printer that both cash registers can be hooked up to so one does not after to wait if one has customers and the other does not.

Rating:

5.0

Front desk people were super friendly and helpful.

Rating:

1.0

There were issues with the server/website. Our reservation was supposed to start at 8am, we left at 8:50. We were giving the wrong dolly, and since they inputted the information of our reservation manually they asked us when we were going to bring back the truck. Our original reservation was for 6hrs which would have been 2:30 drop off, upon returning by 2:30 looked at the paper they gave us and they typed in 8:30pm drop off but didn’t tell us about that. When we dropped off the truck the person who did the drop off inspection had to go and come back two times and then took my paper with the info that was typed up earlier because the computer was saying that the truck that we had had never left the lot. The whole drop off experience lasted about 25 minutes. Overall wasn’t a great experience and would not recommend from this location. Rented from multiple other locations and never had this experience. Would have thought something like a discount would have been in order for the situation. Every staff member that was observable minus the person who did the drop off inspection was unprofessional. (For instance there was a guy moving trucks back in their spots and honking at a guest that was in their car waiting for the guy who was helping us during check out)I feel like there should be some kind of training or protocol on the occasion that there is a system failure. Where the guest experience isn’t hindered and, if it is the situation is made right for the guest. Because our time is valuable

Rating:

5.0

By not charging a customer for another full day when just a few minutes late ? Especially when just sitting in car a equipment return for 10 minutes for service ??

Rating:

5.0

My UHAUL BOX got to it's destination sooner than expected, most everything arrived in good condition but yes I could have used a couple more furniture pads. I really do like this service and will continue using it until I have moved everything I need to. The destination in Williamsburg is much better for me and Jimmy the guy who delivered my box was very informative and prompt when delivering the box and when picking up the box. Thank you Jimmy.

Rating:

5.0

Great customer service. Appreciate the extra steps and assistance.

Rating:

5.0

Was very easy to rent and very helpful in moving process!

Rating:

5.0

Muy buen servicio

Rating:

5.0

Great customer service. Very satisfied. Thank you!

Rating:

5.0

Everyone at the Hwy 99 Lynnwood WA facility is always very helpful and knows their business. I've never had an issue with any of the staff! Their General Manager Lisa is fantastic! She's pleasant, expedient at her job and leaves me feeling happy when I leave! Thank you Lisa!!

Rating:

5.0

Best experience I've ever had at a uhaul. The people helping me were friendly and great to work with. The charges were what I expected.

Rating:

5.0

None at the moment.

Rating:

5.0

Smooth and quick drop off of my equipment. Makes the process or renting trailers so easy

Rating:

5.0

Both employees were holding it down despite heavy traffic. They deserve a break and a raise

Rating:

5.0

Nothing! Everything went very smoothly, easy pick up and drop off.

Rating:

5.0

Extremely helpful and friendly staff! Thank you!!!!!

Rating:

2.0

I kind of got the impression from the person helping us that either they were having a bad day or hated their job. I was not given all the information about drop off (where the after hours key drop was, or that the QR code was to download the app, I was just told to “Scan the code to return”). I was also not informed that I would get a link in the beginning to check the vehicle. Fortunately I stopped less than a mile away to leave my car & looked at my phone to see the text about pick up condition. It was at this time as I was checking the vehicle that I noticed the hood to the engine was not completely closed. I’m so grateful I realized this before getting onto the freeway. This lack of communication could have turned out very badly. I completely understand people can have bad days, & if that’s the case, this employee should have been supported. If it’s the other, & that the person that helped me that day, hates their job, well then that tells me a lot about the company they work for. Fortunately for you, I’m a smart & observant person & a kind human, so I don’t plan to retaliate. U-Haul, take better care of your people, please.

Rating:

3.0

Needs guest parking. The road where you have to park is very busy and potentially dangerous

Rating:

5.0

Nothing, all were top notch. Even the new girl who was learning when I was there. Do what you can to retain these awesome workers

Rating:

5.0

The team at the Lynnwood facility is amazing! I’m a corporate client and they go the extra mile to make sure my truck is ready and clean every single time! I look forward to working with them each week. Mike Sweeney Northwest Staging

Rating:

5.0

Your staff, no matter what day or time of day, were always on their game. I was so pleased with the knowledge, ability to answer any questions that I had asked. I would recommend this facility to anyone would wants a no hassle, clean, friendly environment.

Rating:

5.0

excellent service from my local Lynnwood, WA U-Haul

Rating:

5.0

Great and easy experience

Rating:

5.0

I had all around great experience with U-Haul storage. There customer service was always helpful and super friendly! Thanks for the great experience U-Haul!

Rating:

5.0

I have new friends two black guys of storage employees one of Lynnwood City, one of Chicago ,they are friendly culture beautiful speak to me ,, example Black people I think so beautiful talk to customers

Rating:

5.0

Everything went smoothly from start to finish, very much appreciated the storage use after dropping off trailer.

Rating:

5.0

All of the staff here are very helpful and nice. I highly recommend them.

Rating:

5.0

Very convenient experience with my truck and storage rental. Friendly and helpful staff through my communication and interaction. Will recommend friends and family. Thanks so much

Rating:

5.0

Understanding and comoassionate.

Rating:

5.0

Lisa was very kind and helpful. And the fellow outside checking in and cleaning the trucks was exceptionally kind, helpful and caring. He first helped me figure out how to put a lock on the truck and then when I came to empty and drop off the truck, he helped me make sure I didn't leave anything, after I told him stuff had fallen off the seat. High marks for the guy wearing the cool looking black hat!

Rating:

4.0

My reasons for my answer are I was at the facility is that I showed up and my key card wasn’t working and a employee was outside and he was so rude and disrespectful Now the gentleman who helped me check out was so professional and exceeded customer service to its best he deserves recognition

Rating:

5.0

Thank you for securely storing our belongings. We are so grateful that we could distribute personal items to family after my father passed away. Meant a lot to everyone.

Rating:

5.0

I’m grateful for U-Haul and their policies to help those who’ve been struggling with life. Unlike another well known brand whose name I will not mention but it’s a public known company. I am grateful for U-Haul grace on my behalf and I would recommend the Lynnwood branch to all my friends, and colleagues.

Rating:

2.0

We received a lock from uhaul and it worked multiple times and then one day it didn’t. (Nothing changed so not sure why it wouldn’t open) we had to pay a locksmith $100 to come cut it off which did not seem fair at all. Not sure it the combo locks are faulty or what happened. Also the employee never told me to check out or I’d be locked out. This was my first storage unit and I was not given any details about checking in and out.

Rating:

5.0

lower prices would be nice

Rating:

5.0

Love the crew here. The manager Jake was always fabulous!

Rating:

5.0

Was quoted a different price by customer service phone support and then once o got my storage unit it was smaller and more expensive I was told sorry for the inconvenience

Rating:

4.0

Most days that I had to get help the stuff was unknowledgeable

Rating:

5.0

Had a slight misunderstanding with access and check-in & out (I used wrong pad) but was helped by an associate and it was very simple to use.

Rating:

5.0

business as usual - great service . . .

Rating:

5.0

You are building a great customer service team. Great job Alex and Alexis.

Rating:

5.0

The staff went above and beyond for, especially knowing our dramatic incident with the tow dolly. This staff needs to be cloned

Rating:

4.0

I avoid ratings, but it was a perfectly fine experience.

Rating:

5.0

Appreciate Lisa at the North Lynnwood Uhaul for her assistance.

Rating:

3.0

The Manager Lisa was very kind on the last day I was moving out my Storage unit. There was an incident about the parking and some of the Staff were not very friendly. Lisa was kind enough to Apologize about what had happened which she was at the Property at the time. For the amount I was paying and how the lot was for each vehicle to park it is not organized. I found a brand new, much nicer and more convenient Storage unit for less monthly, but the same space I had at Uhaul which makes me so glad to leave this place. I wouldn't recommend this location (North Lynnwood) to anyone because the Staff needs better communication and friendliness. Other than the Staff, it is a great place to have a Storage Unit. The main issue was Staff are parking in the spots that are made for Customers only. Which is not good Customer Service. In the end, I'm done at this Storage place and for possibly giving future recommendations for Storage here, I most likely won't have good reasons to give. Thank you for your time.

Rating:

4.0

Had to go back to the front desk to resolve a couple of errors and issues before I was able to check out my storage space.

Rating:

2.0

They can. More helpful and with Communication the men were not Understanding

Rating:

5.0

Lisa B is an amazing GM and keeps everything and everyone running smoothly. I do not hesitate to recommend U-haul North Lynnwood for your moving or storage needs.

Rating:

5.0

This storage facility, manager, and staff, all provided a great experience! I recommend contacting them for your storage needs.

Rating:

5.0

Jake, manager, was great. Very professional and supportive of our needs. Website, not so much - 10x10 unit was indicated as available at this site. I reserved it weeks in advance, only to find upon arrival, that they only had two 5x10 units available. This was the website glitching, not the management of this site. The spacing is inadequate for our needs. We have no alternative, so will make do as best we can. I suggest UHaul develop some sort of high rise kits to allow customers to utilize at least part of the "air" space in these small units - like a storage bunkbed platform. I am disappointed in that the smaller spaces will not accommodate our furniture. I have no way to put the height of the unit to use. Despite that, the staff at this site were wonderful and helpful.

Rating:

4.0

The only problem I saw had to do with office staffing. There were 2 of them most of the time, which were all the positions for assisting customers. Dealing with contracts takes quite a a bit of time so the wait could be lengthy even for more minor matters. Phone calls were usually referred to the national help line but for some things such as pulling a U-Box to pack, national could only leave a message. Most of the time that worked

Rating:

5.0

Awesome costumer service, good people and very helpful

Rating:

5.0

Honestly, everyone was so kind to me. I didn’t intend to get a storage. I thought my move would be seamless but when it turned out I needed help. This U-haul location was here. They were attentive and kind. They were honest with me and helped me through a really rough time. I am grateful for the employees here. If I ever need a storage again I will come here. I will always recommend this place.

Rating:

3.0

I reserved a 10x10 but was given 2 5x10. Was not informed of this ahead of time. Also I had rented a truck same day which should have given me 1 free month of rent but I was not offered this?

Rating:

3.0

Storage itself is great, the staff are rude for the most part and they park in the customer spots and park the empty trucks there as well, so there are no spots for customers to go.

Rating:

5.0

A good experience!

Rating:

5.0

Great facility, well kept, well stocked, helpful staff. Man door to storage area sticks. It doesn't lock unless you pull it shut. This means that it is probably always open, since most people won't do this.

Rating:

5.0

The staff at the rental storage unit in Lynnwood Washington were very helpful and above par

Rating:

5.0

Very smooth process. It couldn't have gone better. I was new to the state and am very pleased with the process and the unit.

Rating:

5.0

Very helpful and happy

Rating:

4.0

Had zero problems. The staff were friendly, kind, and patient.

Rating:

5.0

Just what I was looking for!

Rating:

1.0

Wouldn’t close my account for six days until I had to call customer service three times!

Rating:

3.0

So I have had the storage unit for about 5 years now. I was moving out of the storage unit 11/24 when I arrive to the facility and all the parking spots were taken up. The parking spots for cars and also the parking spot for larger trucks(where you can load and unload your items conveniently) were all being used. I was not expecting that it would be busy the day after Thanksgiving but I was wrong. The truck loading area had 3 spots for larger trucks. 2 of the spots were taken up by Uhaul trucks but with that being said there was 2 Uhaul trucks backed in to the spot back to back So the there was actually 4 Uhaul trucks in 2 of the parking spots that were for larger loading jobs out of the 3 spots that they have available. The third spot had a car in it. Let me say first I was in a Penske 12ft truck not because I wanted to use Penske but Uhaul didn’t have any vans available for rent so I went to Penske because they did, just to find out day of move that they did not have the smaller van that I originally wanted so they offered a truck at a discounted rate when compared with Uhaul at that time was cheaper. - I Digress With no where to park we parked in what I would think was a Uhaul spot for trucks that are waiting to be rented and no one to ask I walked in to the shop and ask someone behind the desk ( there were at least 3 people behind the desk at this time- 2 of them were helping people.) where should I park this 12ft truck to load my items. I was told at this time to park next to the fire hydrant which was closer to loading spots but it would of been in the way of other trucks and cars coming in so we just parked in the spot where we originally parked and went along with emptying the storage unit. There was plenty of trolleys to use so three of my friends and myself grabbed them and was able to empty storage unit with in minutes, and I go into store to tell them I’m moving out. Which was easy and fast, but while I wait for my receipt I over hear a customer stating her concerns that why isn’t there any parking at this time. I hear this older lady say she lives in a 500 hundred square ft in law suite and this storage unit is where she places all her extra items and that she had been here for years and that she has never had a problem getting parking. ( I have also been here for years and also have never had a problem) I then hear the staff member behind the desk state “ management has told us to park in the parking spots and if the space was needed they were told to then move their(staff members) cars.” When I walked into the shop originally looking for parking not one person that sat behind the desk offered to move their car but I was shown somewhere else to park by staff member which i felt was not a safe place to park. I felt for this lady and her legitimate concerns. I also felt that they could have noticed this lady having to use the ramp with all her items managing her stuff going down the hill and at that time move their car then but nothing was done on their part. Turns out they were not busy they just limited where people who have units can park to one which was inconvenient to the one person who was there to use it at that time. I was able to manage moving my items but I also had help from friends this lady was by herself. I don’t understand why Uhaul even had 4 Uhaul trucks sitting there not being used with one loading lane which that lady was using, and staff were taking up the other parking spots , But hey I’m not meant to understand everything. Storage unit was always easy to use, clean, well lighted I always felt safe using it. Had limited interaction with staff members so I can’t really say a-lot about that, besides yesterday’s encounter.

Rating:

3.0

Prices are high compared to other places. Always long waits in the office.

Rating:

5.0

The staff and management here are absolutely stellar!! The most helpful of anywhere I've been. I'd recommend anyone needing to store anything to store it here even if it's a bit of a longer drive

Rating:

5.0

Thanks, UHaul of North Lynnwood! We enjoyed doing business with you. The place is clean and efficiently ran.

Rating:

5.0

I had lost my job back in May when my child had attempted to end her life so I am super grateful to this facility for not auctioning my life away when I wasnt able to pay. Not only did they allow me to move my stuff out but they offered me a deal that was too good to be true. I definitely would rent here again when I am able to make the monthly payments. No complaints for the North Lynnwood Uhaul.

Rating:

5.0

Convenient one month free storage after driving here from Minnesota with a UHaul trailer.

Rating:

2.0

Although the storage facility itself deserves a high rating, the guy in the office was extremely rude. He is not friendly in anyway. For that reason alone I wish I had gone somewhere else. You'll know when you encounter this guy, he's got dark brown hair, glasses and a condescending, cocky attitude. I'm not sure why he works in customer service at all.

Rating:

1.0

After being a customer since 2013 I received a call that we were 32 days past due on rent when we have always had automatic withdrawal for our monthly rent. The lady that called me said I don’t know what to tell you we don’t have your card on file and we show you moved in on 9/4/23. Um what?! We have been there since 2013 you can look at our ledger that shows we have been there that long and had automatic withdrawal for our rent. She had no record of this and now I’m receiving a move in survey so we are very concerned that our belongings were removed. We will be there as soon as we can to remove our belongings.

Rating:

5.0

This facility is always clean and well staffed. We have been here for years and only left because we are moving out of the area.

Rating:

5.0

Guys at the Lynnwood, WA made everything very easy and clear to understand. Great staff there.

Rating:

3.0

Access to the platform to load or unload was at most times challenging. The spots were filled with uhaul trucks of all sizes when there was an overflow of trucks on site. Elevator way to slow. Customer service was sub par. Parking of any kind was difficult

Rating:

1.0

I had a 5x10 room reserved at this location on the app - or so I thought. When I arrived to this location on move-in day, I was told that the app doesn’t work because the staff at this location don’t have a sufficient system for keeping track of which units are occupied or not. Which seems silly - seems like a pretty important part of running a storage facility. Anyways, the staff member was nice and offered me two storage units of a smaller size, but this was not feasible with my furniture shapes. They were not helpful in providing alternative solutions outside of this, and seems quite confused about the process overall. Possible that they were a new employee, though they didn’t say so. I ended up securing a unit with a different storage facility. But what’s most frustrating is that I was driving a U-Haul truck so I was paying for gas. I wish there were a sort of reimbursement or consolation for folks whose reservations aren’t honored day-of.

Rating:

1.0

The U-Haul app told me that I had a 5 x 10 room reserved at this location, but when I got there on my move-in day I was told the app doesn’t work because the staff don’t have a sufficient system for keeping track of which units are occupied or not. There was no rooms available in the size I needed, and the customer service rep wasn’t very helpful in providing alternative solutions. What’s most frustrating is that I was driving a U-Haul to the location, meaning I paid for gas to drive to another U-Haul service. I wish there were some sort of reimbursement or consolation for when a reservation isn’t honored day-of.

Rating:

5.0

Owner is very nice and helpful, a good guy.

Rating:

2.0

The lady that signed us up told us the u it we got would be big enough for a 21ft trucks worth of storage easily but it was not. The unit is not as big as she told us it would be

Rating:

4.0

I was hoping for a bigger unit, none available.

Rating:

5.0

Bathroom was not accessible. Afternoon code was input I could here the lock actuator but it wouldn't unlock door

Rating:

4.0

Quick. Easy. Storage problem solved. Thanks so much.

Rating:

4.0

The lady who attended us at the beginning was rude. Another employee solved the truck and storage space for us.

Rating:

3.0

We rented 2 units. The second one had a lock on it and after hauling our first load upstairs, we had to return to the office to get assigned a new unit. Other than that, everything was fine

Rating:

5.0

The staff was courteous, calm, and very efficient. I stood in line and watched how the staff responded to the customers. Many people were in line for service. Some of the staff would take the time to come and ask customers in line if they had a reservation or needing packaging or other materials. This was more efficient, in my opinion, to help move customers and deliver more services to the customers. I observed these staff members working together as a team; which helped the customer experience better service. I also observed the staff asking questions if they needed help serving their customers. I felt that the respect the staff showed to each other, reflected back to the customers.

Rating:

5.0

This location has been so helpful. There was a slight glitch, and they had everything resolved to my satisfaction. I have used them twice now, and the service was excellent both times. The staff weren't afraid to ask questions to their peers, and it was good to see the staffing working together as a team. The respect they showed for one another reflected back to the customers. I highly recommend them. I also recommend you book what you need in advance, the early morning line is usually long, and sometimes they run out of what you want!

Rating:

1.0

Well for starters no two people had the same information about monthly payment. Theres a large sign saying 1 month free when you rent a truck, one employee told me yes it was fine if I had a uhaul from another facility, another employee told me no and there was no manager on site. Next I parked my car when trying to unload and the male employee, long hair, wearing a cowboy hat told me A BLACK WOMAN, "don't park here, because monkey see monkey do". When I told him that maybe he shouldn't call black women monkeys, he just laughed. Awful experience and I won't be using this storage much longer.

Rating:

4.0

It worked out really well .. interim storage for a year and then dock to UBox to ship across country. Very convenient location on a multiple highway hub.

Rating:

4.0

So far it's been absolutely easy to do business with these folks at this unhaul...

Rating:

1.0

1. Long wait in lines 2. Ordered a large storage unit went to the unit after loading carts and going up to 3rd floor and it was already rented to someone. Then was given 2 small units not next to each other because they didn’t have anymore Large units (but at least same hall) but the 2 small ones isn’t even the same size of the large put together (I measured) Had to wait in another long line again btw. While Kaine the “owner” was helping me, someone else came and told the same guy who made the mistake to help me because Kaine was desperately needed. But I didn’t want the help of the guy who made the mistake. No remorse either by him but he’s probably right about it being the computer. Oh and one of the lady workers was being disrespectful to the manager in front of customers. I don’t know what happened before but when I came in it was a lil tense and now uncomfortable for everyone who heard and saw the ordeal 3. Went in to tell them I can’t fit my stuff as I originally ordered a large and Philip (I think was his name) was not helpful as he was the one that made the mistake by giving me someone’s else’s unit. I told him I need another unit and I would like it free of charge (I thought it was fair given the situation but I admit it was asking a bit much especially with this staff) He told me he gave me 2 units free as if he was doing me a favor so I just asked for a manager 4. Kaine was definitely helpful giving me the 3rd free and being kind but I can tell he’s way over his head there and I think he just needs training to manage his team and store better. It looks like this location threw these untrained employees there and said “good luck figuring things out” 🤦🏽‍♂️ Anyways I was able to finally leave, after returning the truck (after waiting in another line of course) 4 hours later 😎 (wasn’t all their fault as I had to load a 20” truck but the lines and giving me wrong unit and then 3 different units not next to each other but close didn’t help) I’m done 😅

Rating:

4.0

I was rented a unit that was already occupied. I had help to move things into storage; however, when we came to the storage unit was locked and the office was closed. We ha e to keep the truck for another day and I have no help to put things into storage! I am 70 years old and how can they expect a disabled senior be left with no help and the wrong storage unit!?

Rating:

5.0

Staff were very friendly and knowledgeable.

Rating:

3.0

To claim to be a climate-controlled facility and it was 82° in the facility was a bit much. Made being there miserable. The prices continuously hiked, it got so expensive I had to move to a different storage company.

Rating:

1.0

Even as I am typing this, I am standing at the uhaul on 145th and highway 99 in Lynwood Wa. It is 10:45 , one employee, 16 people in line. Philip was rude racist. One of the problems was there was no communication between the employees. Alex set us up after Philip jerked us around. Two tour 65 yr old veteran. Someone please call me. (316)992-8033

Rating:

1.0

Absolute nightmare experience here. Came to load a U-Box container after spending 2+ hours loading it in 90 degrees and driving almost an hour to get there. When we arrived, we were told "their warehouse was closed" so we could not access the UBox, but we were there 2 hours before closing. Absolutely NOWHERE is it posted that their warehouse closes at 5. I checked all emails, google, uhaul websites, even my contract. When the GM was contacted, he in a matter of seconds basically said "too bad" and there was nothing they could do. Ended up needing to leave the truck there overnight and return (almost an hour away) to load it into the ubox the next day. Had to rehire help to come again a second day (after paying an hour the day prior just trying to get this situation resolved - none of which was spent unloading the truck). Then drive to return my truck, then BACK to Lynwood store (in a $75 Uber) then drive my car BACK to the city where the truck was picked up. Because this was yet another way they were unable to remedy this. Not to mention it's Mother's Day. I've now spent 4 hours today finishing up a job that could've very easily been done in the hour we wasted in the store yesterday being told there was nothing that could be done. Overall, this costed me 2 additional hours of help ($100), a $75 Uber, and roughly $20 in additional gas making additional trips to Lynnwoood and back from seattle - so a little over $200. Not to mention the additional 4 hours spent finishing this up on Mother's Day. Kaine did the best he could with the situation but this was abismal. Uhaul needs to make this right. Or at least make your "warehouse hours" visible somewhere if they are different from your store. And communicate with your customers paying you over $1000 what time they are able to use your services.

Rating:

5.0

Great price and easy unloading area.

Rating:

3.0

Front desk guy with glasses was very rude when giving instructions… When I had gotten to my unit the alarms went off because we were not given clear instructions from this man… When going back down to the desk to ask again what we had done wrong?? He mocked us and proceeded to tell us again what we needed to do, but this time with a rude tone of voice as if my boyfriend and I are stupid or incapable?? I’m sorry but last time I checked you’re working in costumer service… and your attitude and actions show me that you need to be retrained…. The other gentleman who was on staff was amazing! Keep up the good work!! :)

Rating:

4.0

Don’t recommend having a storage facility with hills. Made loading UBox nearly impossible

Rating:

3.0

It was an okay experience

Rating:

5.0

Staff was fantastic, very helpful and friendly!!

Rating:

3.0

Good.

Rating:

4.0

I really appreciated the courtesy carts, they were a big help in moving out

Rating:

4.0

The parking is horrible

Rating:

5.0

Very friendly and helpful. Storage feel safe and is very organized and clean

Rating:

3.0

Rude attitude when asked questions and much missed communication. I usually like uhaul but this facility was disappointing.

Rating:

5.0

I had a lot of plans fall through during my move and this is my 3rd 1-way move in 3 years. I've never enjoyed the process but even though I had a million things going on, Garrett, Julius and Enrique really went above and beyond and helped me make the process as simple as possible and assisted me even when they could've said no. I really appreciated their help and I definitely recommend dealing with your move and storage needs with them!

Rating:

5.0

I HAD MY 2 STORAGES FOR A TOTAL OF 8YRS. DURING THESE YEARS I WAS ALWAYS HAPPY/STAFF/MANAGERS ALWAYS WERE VERY UNDERSTANDING IF I WAS OUTTA TOWN/CALLED TO PAY LATE/CHANGE UNITS/ALWAYS EXCELLENT,THANK YOU✨️✨️💕

Rating:

5.0

Prices were high and location wasn’t convenient. I found another brand 9 miles closer and $100 less.

Rating:

5.0

I was overwhelming impressed with the facility and the staff. The General Manager, Alexander, was so informative and knowledgeable about all of the U-Haul services and products. He was also amazing with his team! Christopher helped me meet my needs and was extremely patient with me and all of my questions. Even after completing my rental, I was offered help if needed. I would have to say that this was the easiest, less stressed, and pleasing rental experience that I have had to date!

Rating:

5.0

Trust worthy counter person.

Rating:

5.0

Very good facility. Well managed and employees helpful.

Rating:

5.0

Great staff in the office!! Very patient and kind to us old folks using a unit for the first time.

Rating:

4.0

Jaime was excellent to work with. Pleasant and helpful. However another man who answered the phone was rude when I was trying to find out when my bill was due telling me even his 89 year old mother knew when her bills were due. Also the guy who drilled out my lock complained the whole time he had to do it. I didn’t enjoy having to have it done either.

Rating:

3.0

Did not get the unit ordered

Rating:

3.0

Danielle the manager at the Lynnwood location is friendly and helpful. She helped me through the moving in process that I was having difficulties with at the time. She went out of her way to kindly get me the help I needed in a timely manner. Good customer service. Friendly staff at this location (facing the freeway towards Alderwood Mall.) Thank you.

Rating:

5.0

North Lynnwood U-Haul is near our house with very easy access. Now that they have additional space to the south of them for some of their rigs, it is SO much easier to get in and out. Everyone was awesome to work with. Both with the renting of our unit and trucks, as well as working with us on the financial end. We were there much longer than planned (3 years vs 1 year), and they were with us every step of the way. I highly recommend this facility: for the storage, rental of vehicles, purchasing of any supplies, and the awesome team of personnel. Thank you!

Rating:

5.0

Everything was easy peasy lemon squeezie!

Rating:

5.0

Manager was very helpful. Recycling center is great and eco conscious. Better experience than any storage facility I’ve used.

Rating:

1.0

Terrible communication managers terrible employees were really nice

Rating:

5.0

I have moved more times than I would like to remember and found this experience and facility to be particularly exceptional.

Rating:

3.0

The front desk staff that assisted me last Aug 20 wasn't happy to assist customers arriving 20mins before closing. He deliberately showed us how inconvenient for him to assist customers that late, though technically he should be working 'til the last of his shift and should be expecting to extend beyond his hours at times given the nature of his work as front staff. I called prior and he was very sarcastic answering questions. I believe your staff should know why they're there and the nature of their job is. I drove all the way from Texas to Washington and that kind of service is what I got. One thing more, you guys should advise us customers if the facility you're directing us to has a storage unit if you presented that as part of the deal. I was directed to U-Haul Everett thinking they have storage when in fact they didn't, I even witnessed another of your staff there getting frustrated with another staff right in front of us customers. The handy guy not the manager was helpful enough to direct us at Lynnwood and when we got there, there goes another experience. You've got serious problems with your staff here in Washington, seems like they don't like what they're doing and I guess your company needs to sort them out. Facility wise it's ok, clean and accessible, no problems with it. Pls do something about your staff, very unprofessional.

Rating:

3.0

The staff I have met at any U-Haul facility are excellent. U-Haul just has some systems problems that it needs to work to overhaul. One example is regarding partial month rent when warranted and the other was a major problem at another U-Haul facility when they were unable to deliver a long planned move and with a last minute notification, caused a potential disaster of a situation. The wonderful staff worked it out for an alternate plan but it was one of the most stressful situations I have ever had to face.

Rating:

5.0

Very clean, secured and Special respect to two lovely women cleaners! They do a great job! Also very friendly staff! Danielle was very nice! I am pleasantly surprised and can give five stars to this experience!

Rating:

5.0

Great experience!

Rating:

5.0

We had excellent service. The general manager Danielle helped us out and was friendly.

Rating:

5.0

Night access was a huge plus. I never had any issues having access to my things. No pests or smells my entire 4 years of renting. Very secure!

Rating:

5.0

Our experience was great! The service was exceptional, especially the general manager Danielle Epler. Will continue business at this location because of her.

Rating:

5.0

Accurate and helpful. Great job

Rating:

5.0

Thanks for your clean facility

Rating:

5.0

The employees are very curtious and helpful. This place is always clean and /or being cleaned. I most definitely highly recommended this U-Haul location for any of your moving needs

Rating:

5.0

Great staffing over that location, the only thing I can add is that the place should have more parking for customers. But everything else was great, amazing experience.

Rating:

5.0

Need small trash Can ln louding dock area for small trash

Rating:

5.0

We were pleasantly surprised how easy it was to get our storage units. The staff was helpful for sure! So happy with our experience.

Rating:

5.0

Thanks for all your help Danielle!

Rating:

5.0

Everything that could have been done to make the process of renting and storing easy... they did. Fabtastic

Rating:

5.0

Efficient. Extremely helpful. Thanks for the great service!

Rating:

5.0

A young lady The Lord knows her name helped me tremendously by allowing me drive in front of her and she displayed Christ like attitude which is humble and finding joy in serving others What a blessing PRAISE THE LORD In Christ Jesus My Lord and Savior

Rating:

5.0

The manager here is spectacular, goes above and beyond , to make sure customers are happy, I’m grateful ,thank you !

Rating:

5.0

This facility is well managed and maintained. All employees were friendly and helpful.

Rating:

5.0

Phillip and his crew were very nice! Phillips introduction tour of the storage was very clear and perfectly explained! Phillip keep us engaged and was very professional.

Rating:

5.0

Two staffers we talked to were very gracious.

Rating:

5.0

Thank you for everything! The workers at the front desk helped me so much deciding what boxes and materials I needed to move! And this is the #1 place in the area to feel your items are secure and safe!! 10 out of 10!

Rating:

4.0

Some employees not friendly maybe busy & tired…

Rating:

5.0

Jessica was awesome

Rating:

1.0

To start off my experience with this location Danielle, the GM, called me saying she doesn’t have the 6x12 trailer I reserved because she didn’t want to give me what she had for the length of time I needed it. She then sends me from Lynnwood to Kenmore for the trailer. Which, when you ask her she swears she has nothing to do with my contract and my reservation was never at her location it was at a different one. Which is entirely incorrect. I would love for someone to listen to the audio recordings of her calls to me. She also called me to verify the storage unit I needed and said it’s available and ready for when I arrive. Well, when I arrived I found out she had canceled my reservation and had given the unit to someone else with the excuse of “you reservation isn’t valid until you’re here in person.” So what reason does one need to make a reservation if it’s not going to be honored even after they call to confirm it’s available and ready for move-in?! Well, when I was at the location to get checked in Danielle ends up being the one to setup my check in and do my contract. Which this was an entirely unpleasant situation too. She kept stopping what she was doing to walk off and help other customers just leaving me at the counter without even saying so much as “sorry” or “excuse me.” No respect or manners at all for the fact that she was assisting me. On top of the fact that Danielle swears she has nothing to do with my contract yet the contract says otherwise, not to mention the video recording from when I was in the location. I also was never allowed to sign the contract and when I mentioned this she said it didn’t matter, which I know isn’t correct. So, then I get to the point of not wanting to give any of my money to U-Haul ever again because I’m owed over $600, I make an agreement with Danielle to get my things out and not pay the recent months rent. As my girlfriend and I are trying to get my things out the rest of Danielle’s staff decides that they are going to harass my girlfriend for money every time she goes into the office to get the alarm disarmed because Danielle refused to activate my swipe card to give me access to my unit to remove my things. She made us go in the office to get it disarmed. Which was an entire ordeal. Jessica, the assistant manager, is by far one of the most foul humans to deal with too. She was extremely rude to my girlfriend every time she was in the office. She flat out refused to disarm the alarm and said we had no choice but to set it off and deal with the noise. Which to a disabled veteran with tendinitis like myself those alarms are dangerous and damaging to my physical health. I’ve had a migraine since 2/16 from those alarms going off several times for extended periods of time. All of this is for certain not how U-Haul wants their company represented I’m sure. I do know that the attorney I’ve hired is very much on top of filing the lawsuit to retain all of the email, phone, and video records of my experiences with U-Haul to get all my money back I am owed as promised by this company and we are pressing charges for the harassment and abusive nature of the employees.

Rating:

5.0

Somehow I missed entering through the glass doors & tried the after hours door & couldn't get in. I may have missed it in the email not sure. Danielle was amazing! Friendly & very helpful!!

Rating:

5.0

The staff are always so helpful and the facility is always clean

Rating:

5.0

Great opportunity to store at uhaul

Rating:

5.0

Great experience!

Rating:

5.0

Phillip was the employee that helped me, and he’s the reason why I would recommend coming to this location. His customer service was literally the best. Made my first time renting out a storage a breeze and he’s just an overall great person from just that one time experience.

Rating:

1.0

Where do I start…. I reserved a 6x12 trailer at this location, including having a storage unit. Well I got a phone call from someone at the location saying they didn’t want to give me the trailer they did have on lot however if I wanted to go to another location 30 minutes away they have one for me. Due to not wanting to deal with not having the trailer I reluctantly took the option available. They didn’t tell me it was just a dealer at some tiny little market in the middle of nowhere. Which was massively inconvenient for me in every way possible. Then, a few days later I get a call to confirm the storage and size I needed, with being told it would be available for me and I was very clear about the days possibly moving. I was told it wasn’t an issue. However, it became an issue. My reservation was canceled and the size unit I needed became unavailable. Which the manager told me, “making a reservation doesn’t guarantee availability.” Then why on earth was I called and confirmed for unit and size?!?! Why was I told it would be available?! This isn’t even everything that happened regarding U-Haul. This is just the one location. The dealer even messed up in allowing me to tow a trailer without having the cables to connect the lights. Which I would love to get reimbursed for. Doesn’t include the previous U-Haul location accusing me of stealing equipment that didn’t belong to them, as well as not giving refunds promised. I was told by customer service that someone would contact me in up to 3 days and it’s now been over 5. I will keep bringing this to U-Haul attention until someone does something.

Rating:

4.0

The people where I returned my U-Haul and and stored my belongings were wonderful however my books my U-Haul there were a lot of problems also driving up here and getting in contact with someone at U-Haul to help me with these problems was a nightmare and I have tried to call someone from customer service and have not been able to get ahold of anyone I've tried a couple of times and up on hold for more than 20 minutes each time very dissatisfied with that matter fact I'm angry with everything that happened and still would like to talk to someone

Rating:

5.0

Danielle was awesome as always

Rating:

5.0

Everybody was extremely helpful. The general manager..I think her name was Danielle, was an absolute delight to work with.

Rating:

5.0

Great staff. Helpful and friendly.

Rating:

5.0

Rachel was always helpful and went out of her way to help us during a very difficult move for our family. She stayed in contact and always provided me with options that were reasonable and helpful…… I would recommend Everette Uhaul and all the uhaul staff and storage. Thank you for all your help and your reasonable offers!!!

Rating:

5.0

The staff was extremely friendly

Rating:

5.0

I will only use your facility when i have items to be moved

Rating:

4.0

The only negative comment I would have to say the inside of each unit is so dark, it would be nice to have some lighting

Rating:

4.0

There was a long line and only 1 person working. When I went to see my storage unit, there was no lock and had to wait in line again. The than that, the person working was very nice and friendly.

Rating:

4.0

Aside from the inconvenience of not being able to change my bill payment date without 2 consecutive payments on one day, everything was about as expected with this storage facility.

Rating:

5.0

It was a place that I would use again with no hesitation. Thank you everyone involved at U-Haul

Rating:

4.0

Easy move in experience; carts were helpful however there were issues when one or two customers had all 10 carts in use preventing other customers moving from using them.

Rating:

4.0

Thank you, I will use them again.

Rating:

3.0

Last week we tried to go and haul some stuff out they had two large U-Haul‘s in the parking spots where the loading and unloading of the storages were they would not move them out of the way so we had to wait to get out of there for the next week.

Rating:

5.0

We moved out the 1st we received notice email our acct same day due was debited for whole month we explained this to the mgr she was so helpful! refunded our acct customer service was awesome friendly definitely use this facility in future!