My only complaint is that twice I have rented a pickup truck and it has had a strong smell of cigarettes. I have had to drive with the windows down so that I don't get a headache. Customer service was perfect, and other than the cigarette smell, everything is always in perfect working order.
SOLVIG SCustomer Reviews for U-Haul Storage Of North Seattle
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keith and his team were wonderful, helpful, kind, and went out of their way to assist me. 10/10 will recommend!
Laura SThe young man who met me at the "return equipment" line did a great job.
BENJAMIN WNothing the staff at this location are awesome. Everyone was happy and helpful, great conversations. Nice to see this these days. Well done.
Richard OThe assistant manager is awesome! An emergency happened 10 min before their closing time and he stopped his closing preps to assist me. Was able to rent the trailer and be off the lot before 7pm. One of the best U-Haul experiences I have ever had. I would highly recommend this location, I have rented here several times.
TYLER HGreat smoothie drive van and clean comfortable
SHEREE WThe employee who took care of us -- I think his name was Keith -- was great! Friendly, funny and extremely helpful! Five stars from us!
ROGER SUhaul of N Seattle is run by very competent and friendly people. Definitely recommend this location!
MAURICE BThank you to the representative who helped me with the return. She is amazing and made the return a breeze
RYAN Las always, a wonderful experience! shoutout my boi Keith.
ELLIOT DKeith R was amazing. It was VERY cold. Keith greeted us with a smile and made us feel welcome, as we were his first customers of the day. We saw him attending to our rental truck as we drove up. He ensured that the truck was clean, oil was changed, windshield wipers were good and the truck was warm for us! Can he be recognized for his GREAT customer service?!?!
SHANTEL Cfast and friendly!
PATRICIA FGreat customer service
KENNETH Sterrible experience. Cost me unnecessary payments.
RICHARD BI have no suggestions. Everything was up to U-Haul's high standards, and all the employees that I dealt with (at pick-up AND return) were helpful AND friendly!
THOMAS LEveything was good
DIRAR EIt was not the location, but the after-hours support that made the experience sub-par. The instructions to return the trailer do not align with the physical options present at the site. We spent a lot of time trying to make the instructions given work, including the ability to change the drop off location from the original site.
YURI PThe drop off location in Shoreline WA is extremely rude. The lady helped check out is the worst. Give me unclear surcharges I just paid up because I want no headache. Be careful
Kendrick TThe customer service was great
AHMAD AMy experience was outstanding. Keith R made my first time using U-Haul incredibly easy and stress-free. From pick-up to drop-off, everything was seamless and efficient. He explained the entire process clearly, including after-hours return options, which I really appreciated. Keith was professional, patient, and genuinely helpful. His attention to detail and customer-focused approach made a big difference. Because of him, I would confidently use U-Haul again and recommend this location to others. Thank you, Keith, for providing such excellent service.
SIOBHAN GI made the reservation with my credit card but had my friend as the one picking up the truck. She was listed as an additional driver. However when she picked up the truck they made her pay with her credit card instead when it should have been my card.
THOMAS WEmployees very nice and patient.
KATHRYN SAvoid unnecessary mistake and do a better job.
BAOPING TPerfection
ALEXA NThey are always very helpful and ready for customer, i used this location several times, just walked in no appointment they helped me with nice , clean and ready to go trucks and cargo-van, they have my 100 % recommendations grat job guys
NAVID AVery friendly, well executed. No hassles.
FREDRICK NStaff went above and beyond. even though there was a system outage, they got me in and out quickly. The team is really the best at customer service.
alfred dService was well done, even though they had a back up of customers. Check out was very easy with pictures taken on phone to complete rental. Employee's helped with hook up and return of Tow dolly.
CRAIG JFriendly staff even when systems were down, they were very accommodating. Clean truck.
Sarah RWhile I have used the app-based rental tool a few times, this time I needed to ask questions to meet my specific needs for the rental, and the employee was very helpful.
GINA GI feel I was over priced my total is 121.70 before tax and I was charged in total $196 what’s that about?
JASMINE GI have used U-Haul on and off for the past 40 years. This store is one of the best service I have experienced! Thank you!
MORTEZA SBeing used to the Interbay location, I can see the culture can be totally different at another location. I had a culture shock and do not wish to go back to the Shoreline location. Both times I rented there were disappointing, almost disrespectful service.
JAY PThe people working there were very nice and helpful. Return procedure was flawless. Truck needed a little work on the muffler but the truck ran great and was super clean! Great experience!
SCOTT BThere really wasn’t any issue with this location. My issue is with U-Haul. I reserved the trailer at the Kenmore, WA location. I showed up there this morning and the guy working there (who clearly wasn’t interested in customer service) told me the reservation had been moved to the Shoreline location. He said I should have gotten a text or email informing me of the love. I did not. This was wildly inconvenient to me and added over an hour to my errand. Reservation has a definition; apparently UHaul is unclear what that is. I don’t foresee myself using your service ever again. Get better.
DALE CPerfect
ICHO JGuys were efficient, and courteous at both pick up and return. Seems like a we'll run operation.
JEAN VThe staff at this location is polite, efficient and hard working. I always rent from this location because of the experience.
SEAN WIt was my first time going through the experience of check-out and returning the vehicle and it went well
IRENE FEverything went smoothly.
LAUREN PVehicle was rented to me with the check engine light on. I didn't have time to ask for another vehicle because of time constraints. The driver's side window or door didn't seal with the body, causing a constant noise for 2500 miles. The front tires tread was shallow, and tires should have been replaced. Going thru mountain passes felt less than safe.The headlights were out of alignment, and didn't illuminate more than 10 feet in front of the vehicle, making it difficult to see at night. The windshield wipers were worn out and did a poor job. For the price paid, I am very disappointed, and would probably never rent or recommend Uhaul.
TIMOTHY HReceived great help even though they were extremely busy.
Travis PNothing, everything went smoothly
JOSEPH KVery friendly and efficient employees at this location.A seamless process. Thank you!
FREDERIC MKeith and Tyson provided excellent customer service!
Edward ZExcellent employees who seemed happy having their job with positive spirits
WESLEY WEverything was ok
AMBER AI was treated very well.
MARVIN SSeedy area with very limited parking nearby. Across the street was an encampment. If you're just picking up and not leaving your car its fine. Van was clean and drove nicely.
JOHN RIncrease the number of pickup trucks.
PETER MWe did not visit the store directly (answered "yes" to ?s) - but our UBox was delivered and picked up by this store. Drivers were awesome and very friendly - excellent maneuvering by the way! Thanks.
Elly B | Overall ExperienceI had a lot of issues regarding my u-box but they seemed to be computer related. I had excellent help with Mason who rectified the errors promptly.
andrea h | Overall ExperienceThank you for the opportunity to work together on my move.
MINDY R | Overall ExperienceGreat facility, helpful and friendly staff
Erin H | Overall ExperienceI didn't actually go there. I just had them pick up the boxes that were at my house.
Robert F | Overall ExperienceThe staff at both facilities I dealt with in Phoenix and Shoreline were amazing!!! Both managers were fantastic and a special shout out to Julian Whalen in Shoreline, he was friendly and very helpful.
Angela D | Overall Experience