Individual who dropped off the pod at my house was great. However, my pod was 3 days late and every time I called asking for updates I was just told they didn’t know and that it should be delivered between 9-5pm (each day that I called I was told the same thing.
Isaac CCustomer Reviews for U-Haul Storage at 10th Avenue
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were sold a hitch to pull our vehicle after confiming with staff at airport thruway location and when picking up car transport at Macon road location was told it can not be pulled with our vehicle so we were sold a product that is unusable and no one even attempted to assist with at least a sorry.
Giovanni Mwe needed 2 extra boxes based on the amount of stuff we had in our garage.
Robert DCustomer service was excellent.
Bronwyn EOh my goodness, I received amazing communication, accurate information and excellent customer service - THANK YOU!
Emily COverall the UBox experience was positive. A couple things we would have liked to know: 1)We weren’t aware the boxes would be bolted shut upon delivery to our new house 2)The online experience is confusing as multiple orders are created for the different stages of the process.
Phillip MAaron and everyone (lots of names I don't remember sorry) who helped us with our recent move was amazing. They helped at all times of the day/night with loading and unloading. Each of the 5+ people I interacted with were very helpful and friendly. Thank you so much for making our moving experience TONS easier on us. I truly appreciate this service and the hard working people on both ends of the transactions. Thank you UHaul and your workers are amazing!
ALYSIA DHad an issue with delivery to home address in Minocqua,Wi
Donald LAn excellent way to move.
emily kEverything was great except we did not get a call or text for when the u box was going to be dropped off. I called and everything went fine. It just made me nervous not knowing if the box was coming.
Julie CStorage did not bring back pod at the right tome and was so hard to reach. Spent the whole morning trying to reach the storage in columbus and uhaul at 800 couldnt do anything but email the location. Delivery was perfect.
Ofelia D