Customer Reviews for U-Haul Storage at Fort Polk South Gate
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

The U-Haul customer service was giving me lots of problems and being very unhelpful, I even spoke to the manager. Rick, the owner of the entrance rd U-Haul in leesville LA, had all of my issue solved for me with 5 minutes. He is very kind and very helpful.

Rating:

5.0

Great place to store your belongings

Rating:

1.0

Mice tore apart everything in our storage so I wish we would have just let everything go instead of paying for storage but the hours were convenient.

Rating:

3.0

Water leak into storage units pest control needs done. Better keypad entry was not working correctly. Lighting was very poor. Had trouble seeing my unit for the cost of the unit and the item that was given was overpriced for area.

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

Customer service is second to none. The one thing that stood out was the 24 hour access to my unit.

Rating:

5.0

I bought a 10x15 and realized it was to small but I already broke the on tie off. But the staff still let me upgrade and refund the old storage

Rating:

5.0

Thanks for everything

Rating:

1.0

Do not rent here this place is infested with bugs and has black mold. U-Haul corporate will not do anything to cover cost be sure to pay extra for their insurance. My whole storage unit was coverage with black mold I had my stuff in there for less than 6 months. Most of it was covered and mold still got in. The bugs were everywhere. Unfortunately my insurance doesn't cover black mold so my money went to waste. I had dinning room table, 2 couches, chairs, other furniture covered in black mold. JUST Be sure to be get insurance thru UHAUL. The manager did nothing but told me to leave, so I left everything in the unit and abandoned it. Even the professional movers I hired never seen anything like that before. This was disappointing never renting U-haul again and I meant that.

Rating:

1.0

Do not rent here this place is infested with bugs and has black mold. Uhaul corporate will not do anything to cover cost be sure to pay extra for their insurance. My whole storage unit was coverage with black mold I had my stuff in there for less than 6 months. Most of it was covered and mold still got in. The bugs were everywhere. Unfortunately my insurance doesn't cover black mold so my money went to waste. I had dinning room table, 2 couches, chairs, other furniture covered in black mold. JUST Be sure to be get insurance thru UHAUL. The manager did nothing but told me to leave, so I left everything in the unit and abandoned it. They had me messed up thinking I was going to touch that stuff. Even the professional movers I hired never seen anything like that before. This was disappointing never renting uhaul again and I meant that.

Rating:

4.0

I was very satisfied with my experience!!!!

Rating:

5.0

Trying to contact uhaul storage by phone is terrible. Tried for 3 days unsuccessfully.

Rating:

4.0

I was very satisfied with the service I received and I would recommend U-Haul to all my family and friends.

Rating:

5.0

Very professional

Rating:

5.0

Great staff and service.

Rating:

1.0

The day we moved our stuff to the storage building we noticed a small hole in roof. Not huge but enough to allow water in. We drove back to the uhaul office and notified the girl at the desk. She stated she would let Rick the manager know. (I think that’s his name) She called me the next day staring the manager was notified and it would be fixed by end of week. It was not. We returned to Louisiana to get our stuff and a brand new kings size mattress was ruined with water damage, several tubs and boxes with my collectible items were also wet and ruined since most of it had wood and the wood molded. When telling the manager again, he gave no cares at all. Even after directly telling him I was told he was having it fixed and chose not to.

Rating:

2.0

There was a young lady at the store that was ready to meet any need I had,the remote for the gate wouldn’t work an she told me there’s no problem an gave me a card to use so I can get entrance through but after a couple of minutes pass by this young lady call to see if I was able to enter a wonderful courtesy call now on there other hand there was another young lady that started calling my ex husband an daughter saying I need to pay my storage bill but never took the time to go an check out the storage space to see if I had moved my things out the part that upsets me the most before u start calling reference do your job first an see if the renter have moved it was the 8 of October when I moved an it’s the 28 of October but never went check an on top of that I would pay way in advance do your job before calling I’m just saying

Rating:

5.0

Due to my Social Security Disability Income, I was not able to rent the storage building as I wanted to. My godson helped me with the storage needs so I had to cancel my storage with you. When I went in to speak to the owner at Fort Polk, he was very friendly and courteous. He refunded my deposit, which was a huge relief for me. Thank you and God Bless!

Rating:

4.0

Several times was stuck behind gate because swipe didn't work had to wait for someone else to come in and once had to jump the fence to use card on entrance side to get in

Rating:

4.0

Location was convenient to my work place.

Rating:

4.0

The entry gate was broken so anyone could get in.

Rating:

5.0

Needed on the fly storage and the staff was ultra friendly and helpful.

Rating:

5.0

Friendly helpful service

Rating:

4.0

Fine location!

Rating:

5.0

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