Customer Reviews for U-Haul Storage at Hat Six

Rating:

5.0

One issue I found is renters not locking down their doors tight which allows excess dirt and mice & pack rats to get into units . This I’m aware of because it was an issue when I managed for Eastside self storage. So I would have to contact people ask them to secure their doors. Other than that I had no issues

Rating:

5.0

Fantastic employees. Always willing to go the extra mile.

Rating:

5.0

Great communication was simple and quick didn’t waste any of my time at all. Highly recommended

Rating:

5.0

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Rating:

5.0

Easy to move in. Easy to move out. Best storage experience ever.

Rating:

5.0

Easy to motivate in and out. Clean and right where I wanted. The staff was so friendly I never saw anyone when I was there. That's good for me. The entire moving experience worked well except for truck issues. "Guaranteed" does not mean anything at Uhaul. Means could a been, mighta been and shoulda been, but wasn't. 3 different trucks, days and locations to chase down vehicle with more crosses on it than in a cemetery. Just saying...Lol

Rating:

1.0

You guys went out of your way to charge me on every single event. I rented a facility for a month and never stepped foot in it, your staff was nice, but did nothing to help me with the charges. I will NEVER recommend people use you for storage again. Just FYI

Rating:

4.0

Online process inconvenient. When asked for info on another person it refused to accept my son because he lives at the same address as mine. Called local facility and was told I needed to change one letter of my son's address. That didn't work. Wound up having to give his post office address. Not pleased with this issue. Also, the storage unit door is very difficult to open/close. Latch is even more difficult to operate. The part that you grasp to push latch back and forth very old, worn and chewed up making the latch even harder to move. All very disappointing compared to the doors at the Miracle Road facility which operate with ease. Not pleased with this situation either.

Rating:

5.0

Well secured and clean facility. When we had an issue with the gate, it was easy to get ahold of someone and they opened it for us in an acceptable time frame.

Rating:

4.0

Facility is clean and easily accessible.

Rating:

5.0

Clean and good competitive prices

Rating:

1.0

This storage was used a a business storage and most business need invoicing for billing so things can be set up in their systems from an Accounts Payable process. They way we were treated in trying to get this set up cost the facility a lot of time, extra expense and a ton of frustrating times. In todays times you provide a service to the customer and you need to meet their needs. Everyone sets up billing for business with invoicing and this wasn't allowed which is what was the whole reason for our leaving your storage facility. Yes, we may have been the few that needed this set up differently for billing but again, Business is all about being able to meet the needs of your customers. All of them. Word of mouth speaks volume when it comes to business. I know this first hand from being a business owner at one point myself. We were with this storage facility for over 12 years and its sad to leave over a billing process that was very easy to fix but the lack of willingness from U-Haul wasn't there. Best of luck and I hope you understand that this feedback is meant to be something to grow from. Wish you all the best.

Rating:

5.0

Very convenient and easy access off the freeway. Staff helpful with any issues.

Rating:

2.0

Changed my monthly fee and also changed hours those were the two reasons I picked where I'm at very disappointed. Want my old price and hours back

Rating:

3.0

The storage unit was very nice and clean. We have moved and had to leave some of our. things and they were safe. Thank you. I went to close our account at your main store. I had paid for October already and feel 2 weeks should have been prorated, but they said no. Other than that everything was wonderful. Carol Kilgore

Rating:

5.0

Great service received at this U-Haul center every time we have used them. They go out of their way to assist in your needs. Highly recommended.

Rating:

5.0

Wonderful staff at the second Street store. Danae was extremely helpful and spent a lot of time explaining all the different things involved in my ubox move. She deserves a raise!

Rating:

5.0

Cory, the manager, is outstanding. He definitely goes up and beyond to help his customers.

Rating:

4.0

To many text messages

Rating:

5.0

Unit was very clean and card access made it a breeze to enter and exit. Staff was friendly and even installed a hitch for our long cross country move. Thank you all

Rating:

3.0

A receipt sent to email each month was great under the KO Storage ownership and was greatly missed under the U-Haul ownership.

Rating:

3.0

This place isn’t different than anywhere else. The only thing that changed was my rent. It increased after Uhaul purchased KO Storage. I was a long time customer at KO Storage, and at Uhaul. There was no loyalty incentive for me to stay at this place…only increased rent.

Rating:

4.0

24 hour access preferred

Rating:

4.0

On-line set-up was difficult due to ID and license pictures not uploading onto site.

Rating:

5.0

Easy access. Affordable

Rating:

5.0

Very good customer service, highly recommend !

Rating:

5.0

I usually don’t do free consultations for businesses. But I keep getting charged over and over again after I had my final walk-through, not quite sure how much I got overcharged. I will have to gather all the transactions and walk in to the retail outlet and try to settle it up. It is quite embarrassing for the corporation to be doing this.

Rating:

1.0

I was a customer of the previous company you bought and had autopay set up. I understand you have to discontinue their autopay but I received an email from what appeared to be spam792078@uhaul.com and deleted the first email without opening. The second one came and I did open it but I didn’t know uhaul purchased the place then I get this random email that I almost deleted say autopay was disabled so my last month wasn’t paid and as of April 1 I’d be in default and Lien would be placed as well as a $50 penalty!?!? Get a real email address that looks somewhat professional and we can see what it’s for. Just left me with a bad taste! I know it could have been handled more professionally. Thanks

Rating:

5.0

First time using a storage unit and it’s been a positive experience overall.

Rating:

5.0

The UHaul staff I talked with were very helpful and polite. They assured us our storage shed was safe and things would continue the same with Uhaul.

Rating:

2.0

The customer service was beyond poor, the availability, access and issues were ridiculous. The women I talked to Jessica C was extremely rude and said "its not my problem" when I couldn't access my u it to get to my car. moved out the very next day, I will not rent from uhaul again and and i will not recommend uhaul to any one. When KO owned these units it was amazing, since uahul took over its only gone down hill.

Rating:

5.0

I have had nothing but pleasant experiences with UHaul so far. The staff has been super helpful and friendly.. Especially Seth as he is whom I usually have spoken with. I am very appreciative. When my code had not worked after the switch over my problems were resolved quickly. Also I really love that there is 24 hour access that was something that KO did not offer. Although you house prices for storage units seem to be a bit higher than chaos it seems like there will be good changes.

Rating:

5.0

Bottom of my door is lower than asphalt and water freezes shut in about 2" of water.staff was friendly and very helpful.

Rating:

5.0

Door had came off track Great safe storage