Customer Reviews for U-Haul Storage at Miller Rd
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

I am writing this reviews for my brother, as he is not able to at this time. I have been working with U-Haul for awhile now, and have nothing but good things to say about them, especially Barb. She has gone above and beyond to help me take care of this situation. This storage facility is great. My brother's storage room was clean and huge. No rodents, spiders or anything like that found when my son and I moved his boxes, etc. out. I would highly recommend this storage facility to anyone.

Rating:

5.0

Thank you for not selling my things when I got behind in my payments. Thank you for being available when I needed to store my items!

Rating:

5.0

Thank you

Rating:

5.0

BARBARA WAS ALWAYS HELPFUL AND FRIENDLY. SHE PLAYED A SIGNIFICANT ROLE IN OUR DECISION NOT TO FIND A CLOSER STORAGE FACILITY WHILE WE WERE BUILDING OUR HOUSE.

Rating:

5.0

What's understood doesn't have to be explained. The results speaks for itself.

Rating:

5.0

We would recommend this storage place to everyone. It's safe clean and convenient.

Rating:

5.0

I really appreciate you guys

Rating:

5.0

When I moved in, Barbara the site manager was very sweet and friendly. She thoroughly explained when payments where due, the location of the storage and provided a lock for me. Moving out was just as simple and returned her lock as she requested. If I need them I’d definitely consider this location.

Rating:

1.0

Between 07/2021-09/2021 an employee and the manager closed me inside the storage room while waiting on my ride for work. I didn’t understand the problem as they had several people sleeping in there. Other than that it was okay to be there.

Rating:

5.0

All of the staff I encountered and dealt with were very professional. Throughly enjoyed my time with them.

Rating:

5.0

Have a great lofe

Rating:

3.0

Expensive

Rating:

5.0

I had no issues what so ever

Rating:

4.0

Thanks

Rating:

3.0

I had a lot of trouble with the key card.

Rating:

1.0

The staff that was there was not in the store. I waited about ten minutes to even get help. Noone else was in the store. My card didn't work it was programmed wrong, I had to make a trip back to fix it and wait for a staff member to come to the location and help me enter. It was a horrible experience. Nothing was explained to me and it was almost as if it was a problem that I needed a storage unit.

Rating:

5.0

I rented assuming that I was in the newer facility.. but was placed in the older building. Just wish I knew that ahead of time .. I might have found another option

Rating:

4.0

Very helpful and polite

Rating:

5.0

Barbara was very helpful and did a wonderful job explaining and leading us to our storage areas. Thank you again Barbara.

Rating:

5.0

They were very nice helpful friendly and patient.....I would proudly recommend U-Haul to anyone...

Rating:

4.0

Barb was really helpful and kind she helped me pick the right storage room for all of my belongings.

Rating:

1.0

Terrible customer service.

Rating:

5.0

I really appreciate the staff and how helpful they were to me and my specific needs. I am truly grateful for everything! I will definitely recommend them to friends and family

Rating:

5.0

Staff was very helpful facilities were very clean I would definitely recommend this facility to my friends.

Rating:

1.0

!!!DONT DO IT!!!

Rating:

5.0

Melissa was responsive to any questions and the move-in/out process was easy. The move-out date was 12/09, not the listed 12/21.

Rating:

5.0

First time running a storage great experience

Rating:

5.0

The only complaint I have is that I was flagged for the truck being returned late, but the store knew that the truck was on their property from 3 pm on the Oct 9 th... Both of the office personnel knew that we were unloading the truck and told us to drop it off before 6 am in the morning and they would make a note on the account, which they did not... Because of it when I needed an extra smaller storage unit I wasn't able to get one online even though I called, I was told that I had no choice but to stay where I was and wait till the store opened.. I was in the Flint store location three times on the 9th and even tried to pay for the truck rental and unload it... it's very inconvenient for me when I am a caregiver to several elderly people who are two hours away and I am told I have to wait until morning for something that wasn't done when I asked for it to be done in the first place.... Otherwise I was very happy with everything else...

Rating:

5.0

We have rented up to 3 units continuously since 2010 (13 years) and have been very satisfied.

Rating:

5.0

Staff was extremely helpful & pleasant!

Rating:

5.0

Barbara is fantastic

Rating:

5.0

Had a great stay!

Rating:

5.0

Wonderful Staff ‼️

Rating:

1.0

Melissa Pearl is a very insolent and condescending manager and makes it hard to do business with a woman that can not address matters like a human being. Stop misusing power it does the company no justice. July 21, 2023 she still tried to be disrespectful after I contacted her chain of command to let me finish getting my things due to last agreement not being met. So no I do not recommend the uhual on Miller Rd in flint Michigan, also Daryl was part of the nicer conducting staff. Before moving out I had no problems with Barbara she was understanding and took the time to listen to each customer.

Rating:

5.0

Barbara is amazing!!! Very efficient and friendly! She deserves a raise and early retirement!🤍 The place is very clean and we feel comfortable leaving our belongings in her care!

Rating:

5.0

In a year and a half of having a storage unit I didn't really have to talk to many people but every time I talk to anyone they were incredibly friendly and Incredibly helpful. You could tell they really cared about what they did and especially making the customers feel comfortable and happy with their services. Moving out of my storage unit had nothing to do with anything other than I was able to make room at home. If I ever need another unit in the future bigger or smaller I will definitely go there.

Rating:

4.0

Ppl always great and work with ya! They need to get lights in the units , especially for $132.00 a month!

Rating:

1.0

The whole storage unit building is infested with roaches. The staff was extremely rude and the general manager Melissa Pearl was very unprofessional and hung up on me when I finally was able to get ahold of her with my concerns. Multiple phone calls went unanswered by Melissa Pearl until that point. People are breaking in to that storage building and my expensive vacuum came up missing after I had complained about the bug infestation. I've rented a few storage units and this was the worst experience with storage I've ever had. Disgusting place with very horrible employees. Never will I use UHAUL for any needs base off this experience.

Rating:

1.0

The lights wouldn’t come on

Rating:

3.0

Melissa told me I would be able to use a truck for 24 hours. An employee said that was not the case on 10/1/2022 when he called and demanded I return the vehicle immediately, at noon, despite me telling him what Melissa said. He did swap me out for a smaller truck, but that unexpected change meant I had to leave my deep freezer behind in the storage I said I was moving out of. I also lost a large 300$ blue s curved wooden stand I loved because the smaller truck had no ramp. Since my help never showed, I was moving everything on my own. The stand weighs well over a hundred pounds and took two men to move from the 15 foot van to the ten foot van. In my hurry to return the 15 foot van I put too much gas in, and had to turn around and gas up a second truck. The guy was very cold and rude. I did not have the money to afford mileage to make another trip to get the freezer cuz I still had to get stuff to clean the house. Everyone else was wonderful. The storage facility was clean, well lit and I felt safe loading and unloading stuff alone.

Rating:

5.0

I've always used U-haul! I only trust them.

Rating:

2.0

Office and access hours didn't align. I needed access at 530p on a Thursday, and was locked out of climate controlled storage. Hours were supposed to be open until 7p. I ended my rental after 2 weeks.

Rating:

5.0

Everything went good like always and I'll continue to use U Hall in the future and I'm sure my 17 grandkids will eventually too

Rating:

5.0

Customer service was far and exceeding great. Thank you for all the help...

Rating:

2.0

Poor service and rude employees.......

Rating:

4.0

I used No in the top part because that did not affect me, and therefore excellent is not an option

Rating:

1.0

The code I was given does not work. My storage place has not been given a key or anything and I got it starting 2 days ago. I call the number on the board in the facility and they said that they are not affiliated with UHaul at all. I did not pay for this considering it was a free month but I was excited to try it out for the month. But nevermind.

Rating:

5.0

Barbra was very nice and friendly.

Rating:

5.0

Mrs Barbara gave top notch customer service excellent person to representation your company

Rating:

4.0

the place was clean and secure,When you want to speak to someone you are directed to all kinds of options except the number you called?? As far as rating the way they keep the walkway and where you walk to go into and out of the storage I would give them a zero the snow was not cleared from the entranceand the large door needed to go into and out of has been broken and you have to use the smaller door and that made it hard to remove items out of the building? If someone falls because of them not keeping their walkway cleared that would cause problems. Thanks UHAUL for a good place to store your goodies.

Rating:

5.0

Great service....

Rating:

3.0

The staff at the flint location were not helpful at all. I had a very difficult time trying to pay and get my things out of my unit. I had paid and they never took the locks off so that I could get my thing out. This happened 4 different times. Although the manngers were very helpful and did their best to fix the issue. I live 4 hours away so it's very inconvenient when I drove all that way just to not be able to get to my things. Thankful for the managers though.

Rating:

5.0

The staff at this location was upbeat and friendly. Even though they were overbooked, they were able to get me a place close by that worked for my needs. The store was clean and well organized.

Rating:

3.0

3 different times I tried to access my unit(during my hours) and the doors were locked!!! Ms.Barbara was very helpful,friendly,and professional but I was not happy with the doors being locked @ 8am!!!I was charged for the mo.of Oct...I moved out @ 8:15 am on Oct.11,2021.

Rating:

3.0

First, the reserved space was NOT available even though I booked over a month ahead. Ended up renting TWO smaller rooms. Could NEVER get through by phone to a real person at the office for help - always re-directed to a national number with no knowledge of my local situation. When I showed up at the office the people were nice and helpful, but I spent a lot of time making unnecessary trips over there because they didn't answer the phone. Twice the big bay doors were not unlocked when I needed them open (including move-out) and I had to drive up the street a mile to the main office (since they didn't answer the phone) to get them open - very unhelpful when you're paying movers by the hour! Place was very clean and staff very helpful when you could find them, but really - answer your phone! Or let people leave a message at the local office instead of getting transferred to someone who can't help with a local problem

Rating:

2.0

I was supposed to receive one month free because I rented a uhaul trailer to move. I was told multiple times that my card would not be charged and it has been. I've called 2 different uhaul customer service numbers with no answers. Called the storage facility multiple times during business hours and no one answers. Not sure how you are supposed to get anything fixed when you can't reach anyone.

Rating:

4.0

I’ve used uhaul many times, and always satisfied. I would definitely recommend!

Rating:

1.0

And you can't even contact anyone to cancel the stupid thing.

Rating:

5.0

Didn't realize the options to store your stuff

Rating:

4.0

Service was very nice. It has the wrong move out dates

Rating:

2.0

You have the wrong phone number and I don’t have any uhaul associated

Rating:

5.0

Both times I came, both gentlemen were very nice and caring. I truly appreciate it.

Rating:

5.0

Yes I would recommend U-Haul to friends and family

Rating:

2.0

It was poor communication about how to access the code and room. I wasted many hours holding on the phone to speak with someone. It was extremely frustrating and I didn’t get done moving my mom things till late in the morning. I was very upset and when I got there I had to call the police because someone was sleeping in their storage unit and I was scared to walk down the hall feeling very unsafe. This has been the worst experience I’ve ever had.

Rating:

5.0

Great staff

Rating:

5.0

Barb is an excellent customer service professional!

Rating:

4.0

I’m it sure why the storage door is out of use during weekends and Fridays, opening that access would be great. R36 needs to be placed on new hinges or something, it’s hanging low and is difficult to lock/unlock. Also please tell the central DC location at 2215 5th st. NW to clear out their truck area. It was impossible to leave the 10’ truck I rented it and they had trucks in the fire lane for what would be a fire precaution for their storage building. Thank you for everything!

Rating:

1.0

The assistant manager Melissa Pearl is very inconsiderate of the customers she does not show any type of concerned or respect for the customers well-being or property and the bathrooms is very dirty

Rating:

2.0

I had two storage units one at the Miller Rd and Ballenger location and one at the Miller Rd and Lennon location. I'll start with the Miller Rd and Lennon location first. Initially everything was fine, then the main office moved. This location sits right next to a run down motel that caters to a criminal element of the Flint. I didn't feel safe. Around September or October 2020 I visited my storage unit and encountered a real foul smell in the back entrance hallway. The smell was emanating from a unit two door down. I looked in my storage unit and found mouse droppings from front to back. I had no food or perishable items in my unit. I went to the front office and spoke to the lady in the office to report it. I was really angry! I decided to move. The second unit I rented was at the Lennon/Miller road location. That location was nicer, but always busy. You would have to stand in line for about 10-15 minutes to speak to someone. I didn't find the staff friendly or professional- dropping f-bombs, or repeatedly answering your question with the same phrase, "we don't have it." I would call the customer service number and the agent would promise to send the store a message to correct an issue and then... nothing would happen. I have utilized the Uhaul facilities off and on since 2009 (e.g., three different cities). I moved to another city and decide on a different to try a different storage vendor.

Rating:

5.0

Customer service was very polite and professional.

Rating:

5.0

Miller Road Flint Michigan Staff very helpful from renting a truck to renting a storage unit. Truck was clean and gas. Storage unit was clean. Will definitely use them again.

Rating:

5.0

Barbara is awesome. Very professional and friendly. She is a keeper. Thank you for managers like her.

Rating:

4.0

I had to be sent to the Flint location after the Birch Run location straight DENIED taking my truck back. The owner in Birch Run is a straight moron and has no clue how to treat customers. He also lets his employees treat customers like trash. When called out on their nasty piss poor attitudes, I was told to leave and take my truck with me. SMH Really, its Uhauls truck but hey why not. That location has TONS of negative comments and complaints about owner and employees. BEWARE!!

Rating:

2.0

Staff seemed as if they didn’t like working there. My storage unit was padlocked and I couldn’t move in. When I went back to the staff counter the clerk called for assistance but questioned whether the unit had a padlock on it or not. I suggested to her that doing that in front of the customer suggested the customer was lying. She called me rude, then her male voice worker chimed in to call me rude as well.

Rating:

5.0

Barb was the best! Professional and efficient.

Rating:

1.0

I will be moving my stuff elsewhere the staff was unavailable to help me down the road. And I already paid starting yesterday and still have to move my stuff in and return the rental truck by 8am down the road.

Rating:

5.0

I LOVE U-HAUL , U-HAUL MAKES LIFE EASIER.

Rating:

1.0

Phone calls made directly to the phone number listed are not answered by the location, but rather a call center. No one on-site at the location listed. In my opinion, poor customer service.

Rating:

1.0

Had storage unit for 2 yrs. Cleaned out unit, rented truck at said facility. Turned in keys, rented truck. Completed contact. STILL getting late fee statement.

Rating:

3.0

I came to access my unit. The key to the U-haul lock did not work. I was instructed that I had to pay ($75) for a locksmith to open it because there was no master key. Very disappointed.

Rating:

5.0

Staff friendly and professional, offered options and clearly explained details of rental. Great start to a long day of moving. Thank you!!

Rating:

3.0

The reason that I rated fairly low is because I arrived about a half hour after my reservation time and still had to wait a half hour for my rental. That's really on the previous customer not the U-Haul facility.

Rating:

5.0

Thanks for your help. You made my move back up to Michigan easier than I thought it would be.

Rating:

1.0

Reservations for 17 trucks made 6 months in advance for a large festival (fifth year in a row) were not honored. Rented small trucks, we were told 24 hours out I was getting 26 footers, which would not fit in most of our locations. I asked why the reservation said the were several small trucks still in the reservation I was told "You didn't have ANY trucks this morning." Reworked the entire plan to accommodate larger trucks, picked up the trucks the next day and there were 8 smaller trucks. This caused a bigger problem because we had staged our supplies anticipating all 26 foot trucks. After five years of renting 15 or more trucks, as others throughout the year, it was unbelievable to be told that because we wanted to store supplies (for one of the largest road races in the Midwest) they could not let us have the trucks we ordered "to just sit around with water in them". Flint, Michigan is experiencing a water crisis that is known worldwide, it's unfortunate U-Haul was unwilling to accommodate our attempt to provide exceptional customer service to our runners.

Rating:

4.0

Not much. Staff is friendly and efficient. Thank you.

Rating:

3.0

Van did the job. Inside dirty had to cover floor so boxes would not pick up anything. Also kept chiming that it needed a oil change.

Rating:

3.0

Bad customer service. Had to talk to a “Allison” who was rude greeting and talk to and was rude when asked to explain the rental process. She was there when I returned the keys and the vehicle and she was just very short in her conversation.

Rating:

5.0

My experience was great. The young man that helped me was very polite and patient. I would recommend Uhaul. I called the day I wanted the rental and I was able to get a truck. Great service !!!!!

Rating:

5.0

We experienced a flat tire ... great roadside assistance at no fee to us. Fantastic!

Rating:

5.0

CJ was awesome!

Rating:

5.0

I was told I had to go to Dort Hwy and pay, Dort Hwy said I did nor because I have a card on file and I could use the card on file.

Rating:

5.0

Excellent experience at both locations. Went very smooth on both ends.

Rating:

5.0

Thanks again I use uhaul all the time for helping my frrinds move

Rating:

5.0

U could put weed n the car. Rolled.. Lighters to.

Rating:

2.0

I would probably never reccomend anyone use this u-haul unless your desperate. Poor customer service. I would hope Barb at that location doesn't treat every customer as if they were a burden. Worst u-haul rental I have ever done.

Rating:

4.0

None

Rating:

5.0

Excellent people to deal with!! They were extremely helpful with all my questions and pick up and drop off was a breeze! Thank you!

Rating:

5.0

great job keep up the good work !

Rating:

5.0

The guy who helped us check out was amazing. He was friendly, and made us laugh a lot!! We had an amazing experience at this location. This was the easiest I’ve time I’ve ever experienced at Uhaul. Thank you for making our move easier!

Rating:

5.0

They were very helpful, this was for a move across state, initially was going to bring it back to the starting location, they found d a dropoff site 20 miles from where we were going to drop it off for less money. I would definitely although I hope I never move again, use again.

Rating:

5.0

Think of anything at this time

Rating:

3.0

my contract was not closed, i was charged again for the rental, and got a lot of run around to fix it. still not sure yet if it’s all fixed cos you don’t send email confirmations of actions taken

Rating:

5.0

Service was amazing! Definitely coming back every time

Rating:

3.0

long wait eventhough we reserved online and also when my husband went to hook up the trailer, the one he was supposed to get was not there so the paperwork had to be corrected with a different trailer

Rating:

3.0

Check in was way too slow. Took over half an hour and I was only the third person in line. Need a second check in clerk. And there was only one person to find and attach trailers. Need more staff!

Rating:

5.0

Excellent staff - each and every one! Terrific management!

Rating:

5.0

Great experience people who are very good at their job. Friendly and polite

Rating:

5.0

Great service!!! Really appreciate this U Haul team and location.

Rating:

3.0

Have more representatives available so the wait isn't long and frustrating!!

Rating:

5.0

The miller road store is run very well, the employees are courteous and efficient.

Rating:

5.0

The person who took care of me did an outstanding Job.

Rating:

4.0

Nice guys there. Understaffed but that seems to be the norm today. Loud truck but did the job!

Rating:

5.0

Have more employees to help customers.

Rating:

4.0

Early morning pick up was long only one clerk at first. 45 minutes after my reservation I finally got going

Rating:

5.0

Super easy to deal with. The crew was awesome

Rating:

3.0

A direct phone number for hitch customers and provide employees proper equipment to install hitches

Rating:

5.0

Excellent Service On MillerRd!

Rating:

1.0

Stop overcharging people!!!

Rating:

3.0

There was only one employee working on a busy summer Saturday morning. He was very nice but the process took forever! The uhaul was not swept prior and had broken glass in it.

Rating:

5.0

Top notch service.

Rating:

1.0

I had the worst experience ever dealing with Uhaul. I didn't get the size truck that I reserved, which meant I had to get a larger truck and come out of more money for gas, the truck gerked the whole was to my designation. 40 minutes away from my destination, one of the ramp to the car trailer flew off while I was driving down the highway. I called roadside assistance and had to wait over 4 hours in the middle of the night for assistance, with my daughter. I was told the tow truck would tow myself, my passengers and the uhaul truck to our destination, that never happened...the whole experience was unacceptable. I will NEVER use uhaul again!

Rating:

5.0

Thank you!!

Rating:

5.0

When dropping off the trailer, the sign said to wait with my vehicle, which I did, for a while. I had to go in to get somebody to check the trailer in.

Rating:

5.0

I had a great experience. Dave was particularly helpful. I would commend his exemplary customer service!

Rating:

5.0

The employees here were friendly and got me on and out very quickly.

Rating:

3.0

There was garbage (papers) in the cab that hadn't been cleaned out. When we got it home the seal on the dolly was broken so we had to call on that so we wouldn't get charged. Obviously that hadn't been checked prior to us getting it. People were very friendly.

Rating:

2.0

The truck I had was great for about 15 minutes. After that the power steering went out. The ac stopped working and hauls roadside assistance hung up on me.

Rating:

5.0

They were AWESOME... Their vehicles lined up to go out were sparkling clean... Corporate Stores are the only way to go !!!

Rating:

4.0

This location was friendly but was not to happy about the instructions of changing the chains and straps on the auto transporter.

Rating:

5.0

The 10 ft. Truck i rented had Not been swept out - so your threat of charging me if i dont sweep it out Is upsetting / but i did sweep it out Twice once to use it first / and once to return it .

Rating:

5.0

Nothing. The staff was courteous and professional

Rating:

5.0

Great Customer service Thanks CJ

Rating:

5.0

Thank you

Rating:

5.0

Thanks

Rating:

5.0

When ever I had issues you guy had no problem helping and making me happy!!!

Rating:

4.0

Severely understaffed on the day I came in

Rating:

5.0

I always use Uhaul when moving things,they are very helpful and kind. This is my first time using the storage facilities but a sign said you get the 1st month free if you use their storage unit while

Rating:

5.0

Barbara and Tyler were great

Rating:

3.0

Everyone was very professional and provided me with the information needed to make a unit selection that fit my storage needs.

Rating:

4.0

When you pickup a truck and it has ice & snow on it, it should be clean off a little better than just turning on winsheild wipers & squirting wind sheild solvent on it. Lazy workers. No help mirrors.

Rating:

5.0

I

Rating:

5.0

Your employees were very helpful

Rating:

5.0

Great experience !

Rating:

5.0

The unit was just what I needed.

Rating:

4.0

The storage unit was great but trying to rent a trailer to move our things out was terrible!! They made us rent a trailer way to small so we ended up having to make two trips.5 hours added to our move

Rating:

2.0

Transferred to another com

Rating:

5.0

Very personable staff with great customer service

Rating:

5.0

I would like to thank you for the opportunity of U-Haul storage units. Well kept and great service.

Rating:

4.0

We used your storage almost 3 years. We would recommend to anyone who needs to rent a storage unit.

Rating:

5.0

vert helpful

Rating:

5.0

Service was very well and they are all very nice there.

Rating:

5.0

Computer system took forever and crashed multiple times. The staff was incredible though, they made the horrible wait time that they couldn’t handle manageable. Keep it up guys!

Rating:

1.0

My movers had to wait four hours before they were able to receive my u boxes.

Rating:

5.0

Employees were always friendly and helpful

Rating:

1.0

The e-mail address associated with this account is wrong. I even called and talked to someone about removing it. PLEASE REMOVE srice@yahoo.com AS THE E-MAIL ADR FOR THIS ACCOUNT.

Rating:

5.0

Had pods delivered and picked up, didn't go to the store