Customer Reviews for U-Haul Storage at North Division

Rating:

5.0

Great service and price!

Rating:

5.0

Wayne did a great job helping me get the trailer.

Rating:

5.0

The team both renting and returning was very professional and helpful, Definitely my place for my rental needs. Thanks to all of you,

Rating:

5.0

I had an excellent experience with Uhaul! Moving is such a stressful experience but I can honestly tell you that Corey made everything better with his FABULOUS service and personality. Good job Uhaul on hiring your staff and for your great vehicles and moving items.

Rating:

5.0

This experience, like my previous interactions, was professions, organized, cheaper than I expected! The staff were well prepared to get me taken care of and professional and helpful, knowing that I am a Disabled Vet! Overall it was an Àwesome Experiencé and I'm glad that I selected U-Haul!

Rating:

5.0

You have great reps at the counter. Thanks for helping make my move.

Rating:

5.0

Both the assistant manager, Jonathan, and manager, Corey, were very accommodating despite our having encountered absurdly-extensive delays in returning the trailer.

Rating:

5.0

They are well informed and awesome

Rating:

5.0

Nothing, everything was great. Smooth pickup and drop off, staff was friendly, and on point. Thankyou for a great experience.

Rating:

5.0

We had a flawless transaction. Drop off was even easier. A big thank you to Jonathan! He provided the best customer service ever! He is a fantastic employee hands down.

Rating:

2.0

There was no one at the counter when I arrived. A young man finally showed up to clock in and another customer began badgering him for the poor service. The guy seemed really frazzled and not ready to start the workday. I had already checked in through the app and just needed my keys, so I grabbed them myself. There was also no one around when I returned my rental at 4:30 PM, and I didn't have time to go looking for someone. Seems like this place needs better coverage and training.

Rating:

5.0

Show up early there could be a line

Rating:

5.0

Perfect customer service

Rating:

5.0

The guys were really nice, very helpful n accomidating

Rating:

5.0

Alexander was great! Made everything go as planned with no hold ups.

Rating:

5.0

Great staff great owner thank you!!!!

Rating:

5.0

Great customer service

Rating:

3.0

Quick and easy. Your Receiving Lot Attendant (I didn't get his name) was 'Johnny-on-the-Spot' to get me checked-in, unhooked, and out of there. I don't think I was there more than five minutes. As for the facility in general, the Receiving Area itself was fairly cluttered and congested with equipment pointed in all different directions. The flow was unclear and close-quarters. It was good that your Lot Attendant was there to take charge and keep things moving. Kudos to Him.

Rating:

2.0

Despite numerous rental reservations for mid morning their was insufficient counter help to move lines efficiently or timely. We had over a 30 minute wait. Staff was extremely courteous and friendly just outnumbered by customers. As I said, with prior reservations, this should have been expected.

Rating:

1.0

Was charged for more than I was quoted after I used less miles, counter person couldn't explain why. Truck ran poorly and got bad gas mileage for the load we took. I would have been better off just making more trips in my truck. Will never use this company again.

Rating:

3.0

U-Haul technician Jonathan was great to work with, and extremely helpful. Thank you, Jonathan.

Rating:

5.0

Coffee would be nice

Rating:

5.0

Jonathan is an excellent employee. We have used U-Haul (at the sam location on Division St in Spokane) several times and have dealt with Jonathan on more than one occasion. Jonathan is always professional, knowledgeable, and personable. You are extremely lucky to have such a great employee.

Rating:

5.0

Best in class service both on check out and check in. Nice job

Rating:

3.0

There was nowhere to park the truck or the “ride home” car. Line was pretty long, but both employees were efficient and courteous. The answer to “would I recommend this location” is actually “Maybe”. Lack of parking was a significant detractor, but the rest was positive.

Rating:

5.0

All excellent, as always being a repeat, customer only great things to say about picking up my rental.

Rating:

5.0

Best rental experience ever

Rating:

4.0

Shorter wait time for customer service and actually answer your phone so we can talk to you and not the national help line. Tried multiple times to get through to you direct but was always sent to non-local phoneline.

Rating:

5.0

Trailer aq 2740k Check tire tread All employees very helpful and patient

Rating:

1.0

This was the worst Uhaul experience I've ever had. They rented us a truck with nails in the tires, low on transmission fluid, brake fluid, and zero wiper wash for a 2600 mile trip across the country. They were incapable of getting the contact information correct which made calling roadside assistance a nightmare. If not for Jonathan at this location, who was being treated terribly by the rest of the staff, we wouldn't have made it. He was forced to skip his lunch to help us and he is the only one who tried. Thank goodness he noticed the flat tires. He deserves a promotion and a transfer to a less hostile location. I wish all of your employees were as kind and helpful.

Rating:

5.0

Johnathan was great and so was the young man with blondish curly hair in the lot. This was my 2nd time in and service was speedier this time.

Rating:

3.0

Was not happy that I had to pay for extra mileage to take the truck back into Spokane, when there was a much closer location in Deer Park. It was not given as an option.

Rating:

5.0

It was perfect. No issues and wonderful servic

Rating:

5.0

Great service, quick check out, great price on a rental van, the 2 employees at the counter were professional and explained all the basics of this in town truck rental!

Rating:

3.0

Mileage allowance only allowed for a straight drive from one location to the return location. Unfortunately the mileage allowance did not take into consideration leaving the interstate to fill up with fuel or stopping for food.

Rating:

3.0

Vehicle was dirty, blocked in, and the attendees didn’t know where the keys where upon scheduled pickup time.

Rating:

5.0

The air conditioner didn't work and it was 98° out. I was told id be compensated for the inconvenience, but I didn't see any change on my bill. Im highly disappointed and I don't think I will be doing business with u haul again unless they make it right

Rating:

5.0

I have been renting and returning equipment to this location for several years and it’s by far my favorite .

Rating:

5.0

Truck left side mirror was kept moved away from what was supposed position. Ramps need to be bigger so bigger furniture can roll up or push up and down. Better if it can install loading dock and much easier.

Rating:

5.0

Overall great experience. The assistant manager Jon was so helpful in assisting me with my move. He had all the best recommendations. Highly recommend this Uhaul location.

Rating:

5.0

The only problem was there was an issue with the brakes on the trailer that made the experience not great. But the staff were fantastic. Definitely would recommend them based on their friendly demeanor

Rating:

5.0

Alex was super friendly and helpful. Thank you Alex!

Rating:

1.0

Worst experience I’ve ever had with U-Haul will never use them again

Rating:

1.0

* CHARGED FOR EQUIPMENT I DIDNT RECEIVE/USE. * WAITED TOO LONG TO BE HELPED * CASHIER SEEMED CONFUSED

Rating:

5.0

Everyone I worked with at this Uhaul location was awesome. I came in to buy a trailer wiring harness for my wife's car and the guy I worked with was so helpful I cancelled my trailer reservation at another location to this one. These guys are champs and this is the ONLY place I'll be using for my trailer and moving van needs in the future.

Rating:

3.0

Asked for walk around inspection of the rental truck. The u-haul worker told me to do it through my phone. Not able to do that. He walked away from me and went back into the store. Have it known that if a customer wants the worker to do an inspection with them, they should accomodate. I had requested a dolly and that was not in the truck. If we had completed the inspection as requested that would have been noticed.

Rating:

5.0

Easy pick up and return. Online check in was convenient and efficient. Return process was easy and quick. Vehicle was clean and worked perfect for our move.

Rating:

5.0

Very helpful even during a very busy time someone still talked to me to see if he could offer help

Rating:

3.0

I reserved a motorcycle trailer days in advance, and it was not there.

Rating:

5.0

The customer service was very helpful walked us through it all and felt very comfortable..

Rating:

2.0

This location at 8805 N Division was a good experience however my experience with the self-service rental lock not working so I could not retrieve the truck keys was very inconvenient as I had to tavel way out of the way to get the truck.

Rating:

5.0

Everything went very well.

Rating:

5.0

Very friendly staff..

Rating:

5.0

Truck was incredibly clean, service staff was very polite. I used the truck and returned it w/o hassle. What else could a customer desire?

Rating:

5.0

Nothing. All went well!

Rating:

5.0

I cant think of any think else, they even gave me a discount !

Rating:

5.0

Counter salesman was very good 👍

Rating:

5.0

Great!

Rating:

1.0

The young man that helped me sucked and I guess it was all because he happened to be the manager son well in all honesty I don't care if you jesus son you dont do your job well and you made u-haul storage look bad it was the one on n.division he was white nerdy looking the African man named Jonathan was 100 percent better and he knows just who I am taking about

Rating:

5.0

Everyone was really helpfull

Rating:

3.0

There were quite a few mishaps. People that didn't understand the operating system in the computer, calls to the manager, scribbling my name and number on a ripped off corner of paper for the manager the next day to straighten out the order. Went in the next morning and there was still a lot of confusion. I ended up booking through them for a storage unit down the road. Not crazy about the rat trap when I opened the door but I guess that is what it is. Not impressed with the lock system on the storage doors. Pop one rivet or so in the lock falls off. Other than that everything was great. The staff was trying to help they just couldn't quite get it together.

Rating:

1.0

When I dropped my truck off on 4/4, I let the GM Cory know I was also done with my storage unit. He told me to go out back and take the lock off and he would close it out when he got back inside. Apparently he did not, because John called me on 4/12 to ask if I had rented a storage unit with them (he knew the answer). I answered a hesitant “yes” because I was confused. At this point, he rudely asked “why I said yes like that” as if he was accusing me of something. I informed him about everything with Cory on 4/4 when I dropped my truck off and he said “oh” and “I’ll close it out.” He also didn’t close it out. On 4/15, I get the notification I’ll have a bill coming up soon. I call the facility this time and explain everything again. The man who answered the phone said he would take my name and number, go look in the unit to make sure “it looked good,” and call me back. I was admittedly pretty upset and heated at this point. I informed him I was done with the unit on 4/4 and followed their GM’s instructions. If there was a problem with the unit, it had nothing to do with me and I was not waiting around or stepping out of work again for something that should have already been taken care of (twice). He essentially told me he was trying to help me but what else could he do. Fortunately another employee must have overheard because he ended up getting on the phone. The other employee told me some other customer had put their stuff in the unit I had vacated per the GM’s instructions and that it caused a lot of confusion. Things happen, and had this ended after John’s (rather rude) phone call on 4/12, I would have just dropped it there and let it go. But the whole experience was rather souring. The GM is very nice, but what a cluster this was. Also, John had an accusatory attitude when I was confused about why there was a second lock on my unit. Perhaps I did miss him telling me they put second locks on them overnight, but when I asked, the first words out of his mouth should not have been “I told you this yesterday.” Perhaps I missed it since you checked me into one unit, and then had to move me to another one for unforeseen problems right away. Again, each thing I would have let go, but in totality, it deserves to be heard.

Rating:

5.0

They are very nice

Rating:

5.0

Cory is amazing!

Rating:

4.0

Literally the only issue I had was that when I moved my stuff out of storage, a fair amount of water had dripped from the ceiling onto a desk I had stored in the middle of the left side of the unit. The desk has a glass top so nothing was damaged, but there was water in the unit.

Rating:

5.0

Great customer service, well maintained and great value!

Rating:

5.0

Staff went above and beyond when we moved to Spokane. They were very helpful! It snowed when I first got into town so I was a bit frazzled after the long drive in the uhaul while towing my car. They were patient and quick to get us our unit and checked out for the rental. Thank you!

Rating:

5.0

Great management. Clean, effiecient, & personable. I never deal with other trucks or storage. I'll always deal with U haul. I trust them. The manager was a pleasure to deal with, as they say, a real person.

Rating:

5.0

Moving is stressful, U-Haul helped with limiting that stress.

Rating:

1.0

I was charged a full month's rent when I was completely moved out and cleaned the day after my account was charged. It is not satisfactory to not be able to prorate the rent. I am very dissatisfied that's when I pre-ordered the storage unit it didn't indicate that my unit was on a second floor with no elevator available.

Rating:

5.0

Made my move much easier.

Rating:

1.0

It was upstairs & as a senior too difficult for me to use

Rating:

5.0

Good

Rating:

1.0

A worker named Eric “accidentally” closed my account. I called on a Sunday and Monday and customer service sent an email to the Manager of this location to call me BUT that manager never did. I went to the location and a young gentleman helped me. The young man who helped me gave me one month free BUT I just paid a few days before this issue so technically I was never offered anything for the inconvenience and incompetence of that Eric guy. However, the manager still did not have the decency and respect to call me and follow up at least on the emails he received. And I know he received them because I was cc’d on those emails. Poor customer service skills and no follow through for a manager. Might as well give the title and the pay to that young gentleman who at least made an effort to resolve the situation.

Rating:

5.0

Everything worked — from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !

Rating:

5.0

GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.

Rating:

5.0

I will use you guys again in the future I'm sure

Rating:

3.0

Unfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.

Rating:

5.0

The storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..

Rating:

4.0

I had to ask for someone to open the units. I couldn’t secure my unit without help to lock it up.

Rating:

4.0

The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn’t call the U-Haul to notify them so they could get one ready, but everything did work out eventually.

Rating:

4.0

Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.

Rating:

5.0

They took care of our storage needs.

Rating:

5.0

Everyone was happy to help me

Rating:

4.0

Robert and staff are very helpful!!