Customer Reviews for U-Haul Storage at North Division

Rating:

5.0

The whole process was so easy and everything was clearly explained to us. Would highly recommend to family and friends

Rating:

5.0

The guy who helped me was very kind and helpful Thanks

Rating:

5.0

Great move no problem very nice staff appreciate the support.

Rating:

5.0

Excellent service , Johnathan was probably one of the most pleasant people I have dealt with in quite some time !!!

Rating:

3.0

There were quite a few mishaps. People that didn't understand the operating system in the computer, calls to the manager, scribbling my name and number on a ripped off corner of paper for the manager the next day to straighten out the order. Went in the next morning and there was still a lot of confusion. I ended up booking through them for a storage unit down the road. Not crazy about the rat trap when I opened the door but I guess that is what it is. Not impressed with the lock system on the storage doors. Pop one rivet or so in the lock falls off. Other than that everything was great. The staff was trying to help they just couldn't quite get it together.

Rating:

5.0

Corey and his team really went above and beyond for me. They are very kind and friendly and so helpful to help you get just want you need to get the job done. I can't say enough about theses guys. So if you need U haul to get a move done. You can count on them.👍

Rating:

2.0

When I was sitting at the counter for checking in, the employee checking me in was constantly complaining that he has not had a break or lunch and he gets off at 11am. . The computer was running extremely slow and it took about 45 minutes to just check me in!!!!! Also Cory wanted me to use his personal phone to scan my drivers license to make it go faster since the computer was not responding!! I stated NO!!! I used my own phone to try and check in finally. When he was working on the computer and figure out how to check me in, he had a fellow employee (young blond hair male) try and hep. This young man was constantly using profanity in front me and at the front counter, stating "I hate these fucking computers!" He then walked to the back area and just left without helping Cory get me checked in!!!!! Outside hooking up the trailer, I observed damage to the trailer and the tire marked "patched" on the side wall of it. I took pictures of everything while there and advised Cory, he stated it is already documented and that I can go on line and document it. I then left after him checking my brake lights and tail lights hook up and working. When I arrived at my Airbnb and looked at my phone , there was a text about documenting the trailer, it would not let me since I left the U-Haul property and time had passed!

Rating:

5.0

I made a last minute reservation (40 minutes prior to pickup) and it happened to be rental return rush-hour at the location. Despite that, Wayne went above and beyond to ensure that I got the equipment I rented and got on my way in a timely manner, despite some logistical challenges that occurred. Always a great experience wit this U-Haul location!

Rating:

5.0

Wayne Cane! Thank you for your excellent support! In fact, thank you to every person working at u-haul on Saturday. You were pleasant and provided exceptional service.

Rating:

2.0

Having made a reservation two months in advance for a 20 foot truck, I was switched to a 26 foot truck without any advanced notice. I refused the larger truck and then had to go to another location to get the correct size. I also had reserved a hand truck/dolly and blankets which they did not have ready. Took another half hour opening and closing other trucks to locate the equipment. I was asked four times to take a larger truck-did not appreciate that. Your Billings, MT return location on Lampman is unstaffed, so I left an unsecured truck there, and the Dropbox area is paved with huge rocks creating DANGEROUS footing. Someone will eventually injure themselves.

Rating:

4.0

The servicing time was a bit slow due to the fact that the employees were so busy servicing customers, however : Clean, Professional, Personable, Affordable.. Thank you to the Employees at the 8805 N. Division St. location for their Meeting My Needs. I would recommend this location to others.

Rating:

3.0

I didn't drop off the truck so cannot comment on the Spokane location

Rating:

3.0

Staff was very pleasant, helpful, and knowledgeable. The location itself is overcrowded.

Rating:

5.0

I was charged for something I didn’t want or ask for. The staff is very friendly and helpful.

Rating:

5.0

Fast and easy pick up and drop off. Trailer was exactly what we needed to help move heavy items!

Rating:

5.0

Made sure equipment was working properly and made last minute equipment exchange to get everything functioning.

Rating:

5.0

Corey is a sweetheart! Thank you for your assisting me! Sincerely, Lily Wooley

Rating:

5.0

Everything was just as promised. Service was quick and friendly.

Rating:

5.0

Great customer service by Cory. Had a small issue and he helped resolve it. Thanks

Rating:

5.0

North Spokane UHaul made this entire process so easy and so reasonably priced. Thanks for your good help. Mike Fleming

Rating:

3.0

There was a mess up with the paperwork which caused an issue when we had a flat tire on the trailer. The roadside service people were a bit "snotty" when the vehicle being towed was different than what the paperwork showed.

Rating:

1.0

When I dropped my truck off on 4/4, I let the GM Cory know I was also done with my storage unit. He told me to go out back and take the lock off and he would close it out when he got back inside. Apparently he did not, because John called me on 4/12 to ask if I had rented a storage unit with them (he knew the answer). I answered a hesitant “yes” because I was confused. At this point, he rudely asked “why I said yes like that” as if he was accusing me of something. I informed him about everything with Cory on 4/4 when I dropped my truck off and he said “oh” and “I’ll close it out.” He also didn’t close it out. On 4/15, I get the notification I’ll have a bill coming up soon. I call the facility this time and explain everything again. The man who answered the phone said he would take my name and number, go look in the unit to make sure “it looked good,” and call me back. I was admittedly pretty upset and heated at this point. I informed him I was done with the unit on 4/4 and followed their GM’s instructions. If there was a problem with the unit, it had nothing to do with me and I was not waiting around or stepping out of work again for something that should have already been taken care of (twice). He essentially told me he was trying to help me but what else could he do. Fortunately another employee must have overheard because he ended up getting on the phone. The other employee told me some other customer had put their stuff in the unit I had vacated per the GM’s instructions and that it caused a lot of confusion. Things happen, and had this ended after John’s (rather rude) phone call on 4/12, I would have just dropped it there and let it go. But the whole experience was rather souring. The GM is very nice, but what a cluster this was. Also, John had an accusatory attitude when I was confused about why there was a second lock on my unit. Perhaps I did miss him telling me they put second locks on them overnight, but when I asked, the first words out of his mouth should not have been “I told you this yesterday.” Perhaps I missed it since you checked me into one unit, and then had to move me to another one for unforeseen problems right away. Again, each thing I would have let go, but in totality, it deserves to be heard.

Rating:

5.0

GM was fantastic!

Rating:

5.0

Very helpful workers, above and beyond what's expected. Quick and efficient, Highly recommend.

Rating:

3.0

Perfect all around, thank you!

Rating:

5.0

Great team thanks!

Rating:

5.0

Dropped off before they opened. It was easy with the app.

Rating:

5.0

Car hauling trailer worked perfectly.

Rating:

5.0

We have rented a 20 foot u haul twice from this location. Both times the service and equipment were excellent!!

Rating:

5.0

Everything was smooth. Although we had difficulties in the beginning

Rating:

5.0

Excellent service at this store.

Rating:

5.0

Gas tank was at 3/4 of a tank and when I returned my uhaul at that same level I was charged extra

Rating:

5.0

Only problem I had was they tried to change me for miles I didn't go took a few minutes but was able to fix it I will pay more attention on checking everything next time really careful.

Rating:

5.0

Great customer service and equipment is in pristine condition. Perfect for moving. Give these guys raises for their hard work and great customer service.

Rating:

5.0

Just keep up the good work!

Rating:

5.0

All went well

Rating:

5.0

Great customer service.

Rating:

5.0

Oh man they came to my rescue haha 😄 that truck comes in very handy when my car takes a dump. They were so friendly and had no issues with reservation and or extending

Rating:

3.0

Jonathan gets 5 star service award!

Rating:

5.0

Can’t recall the name of the attendant who was quick and efficient to check me in… a female, not usually at that store…. Sam? Did wonderfully!

Rating:

5.0

Lot attendant was super helpfull she really did a great job

Rating:

4.0

Location was extremely busy and the 2 employees were very kind and apologetic for extended wait times and very quick to get my rental hooked up and unhooked when returning

Rating:

5.0

From my check into my drop off, every staff member I encountered was lovely patient and kind thank you for making this a stress-free experience.

Rating:

2.0

I first received a call that someone else also reserved a truck with almost the same last name, hard for me to understand that when I have a hyphenated last name, then I received another call asking if I wouldn’t mind returning the UHaul miles away from where I had planned to return it. It would have been completely out of the way, and a good hour or more out of my time of trying to move. When I said no, it wouldn’t be convenient for me at all, he was trying to talk me into doing it. I’ve never had a bad experience with UHaul and I have moved a few times, but it was a little frustrating getting calls in the middle of moving to answer questions and then to be asked to return it way out of my way.

Rating:

5.0

Quick and easy, no hassle service.

Rating:

5.0

Your worker Wayne went above and beyond to help me get a truck to pick up girlscouts cookies. He is friendly, professional and very helpful. I would highly recommend this place because of him.

Rating:

5.0

For a first time user, made it super easy to rent and return. Great people and equipment at the location.

Rating:

5.0

No issues, truck was ready to go.

Rating:

4.0

Jonathan was wonderful, extremely helpful and I truly appreciate his kindness today. The only issue with this location is getting out onto Division as they are located right at the Y and it can be a challenge. Otherwise great customer service both renting and returning the vehicle.

Rating:

3.0

One of the lights on the car dolly didn't work and then later on that evening I noticed the neither of the lights were working. All connections where working properly. When returning 1 of the employees snuck up and scared me by yelling boo when I wasn't paying attention. I was trying to return the product online but was having difficulty. He did help me check in the return of the car dolly but it was 9 and he said that he had been off for an hour.

Rating:

5.0

Staff were wonderful, particularly John and Cory who assisted us. They helped answer questions, and then the U-Haul video we could view showed the exact installation for the hitch we were getting and the car we have. Would definitely go back and recommend this location to others!

Rating:

5.0

Can't think of one thing. It was flawless

Rating:

5.0

Thank you to all the employees for yet another successful rental. Price was exactly what was agreed upon and I actually did get a reimbursement for the fuel that I had put into the truck due to the fact that I had received it with an empty tank! Very surprised! Thanks again!

Rating:

5.0

Excellent customer service. Very knowledgeable.

Rating:

5.0

Nothing, the owner was working and he is super nice and easy to work with and ask questions about what you are renting. He is great and I will be back to this location again soon!!

Rating:

5.0

have more employees first thing in the morning so there won't be lines of people waiting. Manager corey went the extra mile to help us with two rental trucks at the last minute

Rating:

4.0

Trailer roll up door needs grease. Trailer lights not functioning well

Rating:

5.0

The staff was helpful and friendly, they all were working very hard. I would say hire more of folks like them is the only thing you could do.

Rating:

5.0

Answering the phone

Rating:

2.0

Checked in at 5:10, didn't leave the lot until 6:05. I made a reservation for 5:00. I had a time frame to meet to get the vehicle I was picking up. The truck/trailer combo is rented was buried behind " check in " vehicles. I wad asked to help guide the sales representative to the trailer, I tried to guide him "wayne", he wasn't following orders and missed the hitch, when he got out of the truck to look he them lectured me about how to guide while another person is driving. I was an aircraft filght director and equipment operator in the navy, Wayne sucks at driving. I gave him industry hand movements, because I work in autobody, I deal with navigating vehicles in a tight space. Once we got the trailer hooked up. I had to do the check in process, while doing it, I noticed the license plate got ripped off, while informing Wayne that the license plate is missing, he say "Shit, are you serious?" Yeah, I am, about as serious I'm doing a check in on your product that a UHAUL EMPLOYEE SHOULD OF DONE! I don't work, for you company. It's not my fault that some YOUR company hired didn't notice. So now I have wait, for him to go inside and figure out what other trailers are available. I finally a new trailer and was once again adked to help. While hooking up the trailer, Wayne processed to tell me it might take a minute because his right arm hurts. The truck had to be adjusted multiple times and then I had to do the check process again. Why can't uhaul pay for employees to do this? I'm sure that it saves your company money, but the inconvenience cost me the ability to pick up my vehicle, so I spent $225.70 to not achieve the goal I had planned out, and it's because of the incompetence of your employees and the lack of staffing. Your company is lucky I've had positive experiences with using your services. Because any company that expects a customer to do all the check in info while thier staff sits there staring at you, and then makes your only objective for seeking thier company out in the first place, fail and lose thier customers money for not being fully prepared, a failure on your end, shouldn't be doing business.

Rating:

1.0

This was the worst experience I have ever been involved in. To start, the furniture dolly I ordered was not in stock. I was visibly displeased and “Alexander” told me I could go downtown and pick it up. Never offered another option and didn’t apologize. He then told me my truck is ready. “Just go past the 10 footers and it will be on my left”. Made no effort to help me find it. Thankfully, Jonathan came to save the day. He came out of the shop, apologized and brought my truck out for me. The entire episode took place next to the manager. He continued to type on his computer and was too busy to help the situation (his picture is on the front desk; hard to miss a guy with the long beard). I specifically looked his way twice. No eye contact and no effort to remedy his employee with zero customer service skills. The truck was a rust bucket with 150,000 miles on it. It had a cracked bumper and several areas with damage stickers on it. The ramp was stuck and took several tries to release. I was surprised the entire rig wasn’t held together by duct tape. Finally, when I returned the truck 4 hours later, I waited 35 minutes for them to help check it back in. Once again, Jonathan saved the day and apologized for the wait. $93 dollars later, not including $20 in gas. U-haul has become a bottom tier business. Looking for other options in the future.

Rating:

5.0

The GM is great and the man that was there when I dropped it had amazing customer service. Highly reccomend

Rating:

5.0

Just keep doing what your already doing!

Rating:

5.0

Great customer service.

Rating:

5.0

They are very nice

Rating:

5.0

Cory is amazing!

Rating:

4.0

Literally the only issue I had was that when I moved my stuff out of storage, a fair amount of water had dripped from the ceiling onto a desk I had stored in the middle of the left side of the unit. The desk has a glass top so nothing was damaged, but there was water in the unit.

Rating:

5.0

Great customer service, well maintained and great value!

Rating:

5.0

Staff went above and beyond when we moved to Spokane. They were very helpful! It snowed when I first got into town so I was a bit frazzled after the long drive in the uhaul while towing my car. They were patient and quick to get us our unit and checked out for the rental. Thank you!

Rating:

5.0

Great management. Clean, effiecient, & personable. I never deal with other trucks or storage. I'll always deal with U haul. I trust them. The manager was a pleasure to deal with, as they say, a real person.

Rating:

5.0

Moving is stressful, U-Haul helped with limiting that stress.

Rating:

1.0

I was charged a full month's rent when I was completely moved out and cleaned the day after my account was charged. It is not satisfactory to not be able to prorate the rent. I am very dissatisfied that's when I pre-ordered the storage unit it didn't indicate that my unit was on a second floor with no elevator available.

Rating:

5.0

Made my move much easier.

Rating:

1.0

It was upstairs & as a senior too difficult for me to use

Rating:

5.0

Good

Rating:

1.0

A worker named Eric “accidentally” closed my account. I called on a Sunday and Monday and customer service sent an email to the Manager of this location to call me BUT that manager never did. I went to the location and a young gentleman helped me. The young man who helped me gave me one month free BUT I just paid a few days before this issue so technically I was never offered anything for the inconvenience and incompetence of that Eric guy. However, the manager still did not have the decency and respect to call me and follow up at least on the emails he received. And I know he received them because I was cc’d on those emails. Poor customer service skills and no follow through for a manager. Might as well give the title and the pay to that young gentleman who at least made an effort to resolve the situation.

Rating:

5.0

Everything worked — from reservation to pick up to movers showing up to moving stuff into storage unit. Well done !

Rating:

5.0

GM was friendly, helpful, and overall did an amazing job in helping our move as easy as possible.

Rating:

5.0

I will use you guys again in the future I'm sure

Rating:

3.0

Unfortunately I could only give you haul a 3-star rating with their storage facility because you weren't allowed in your storage unit whenever you wanted. it had to be opened by staff. Also we were going to move everything out at the beginning of the month only to find out we wouldn't receive a refund for the rest of the month that we did not use the unit. Once you pay on the first apparently it's final. And you can't be refunded any money.

Rating:

5.0

The storage unit was secure ..I could of used more light in my unit ..but overall excellent facility and awesome staff !! Thank you to all .. I wish I could of stayed .but no income at the moment..

Rating:

4.0

I had to ask for someone to open the units. I couldn’t secure my unit without help to lock it up.

Rating:

4.0

The only problem I had was this U-Haul facility reserving a u-box at another facility. They didn’t call the U-Haul to notify them so they could get one ready, but everything did work out eventually.

Rating:

4.0

Staff was great. Truckstop bathroom flavored oderizers were annoying. Theres no elevator at N.Division storage. That was inconvenient. Those are my critisisms. Storage arrangement worked well.

Rating:

5.0

They took care of our storage needs.

Rating:

5.0

Everyone was happy to help me

Rating:

4.0

Robert and staff are very helpful!!