Customer Reviews for U-Haul Storage at Southwest Blvd

Rating:

1.0

I made a reservation for the 500 Southwest Boulevard location and arrived to find no one in the office and no way to get keys. After calling the number on the office door, I had to go to a different location, which then sent me back to the original location. There was one staff member at the location where I reserved the rental, and that staff person does not work the office. The owner of the facility should not advertise that there are vehicles available to rent at the 500 Southwest Boulevard location. This was easily the worst experience I have ever had in booking and picking up a Uhaul, and I would actively discourage friends from booking at this location and the main office location that I was sent to.

Rating:

4.0

Manager that I spoke to was very helpful and nice.

Rating:

5.0

Everything and more then I expected from a storage

Rating:

5.0

I am going through a divorce and your staff were so kind, understanding, and polite. Thank you and thank them so much.

Rating:

1.0

Thanks to Magdalyne, my experience wasn’t a complete disaster. First, I arrived at the location only to find it closed. When Magdelyne finally came out, she informed me there was no one available and that I had to go to the offices on Main Street. Thankfully, she went above and beyond her duties to help me complete my rental and hand over the equipment. But after me, another customer arrived and, just like me, they couldn’t be assisted. Honestly, this is very, very, VERY bad. It’s unacceptable to have a location open and then casually say, “The person in charge just had a baby, so there’s no one here.” Mr. Xavier, I SHOULD NOT have to go to another location to get my truck. I chose that specific location because it was convenient for me. I don’t care if the employee had a baby (congratulations to her), but this is extremely negligent and reflects terrible business practices—failing to deliver what U-Haul’s website promises.

Rating:

5.0

We took advantage of the U haul free month storage that was offered when we rented the truck. The storage facility was great and the sweet lady at the desk was a pleasure to work with. We wish everything about our move had gone as smoothly as the storage!

Rating:

3.0

Only problem I had is that I tried to cancel it back in February and whom ever was on the phone was very rude

Rating:

5.0

Awesome

Rating:

2.0

Staff doesn’t seem to be happy working there. Received much better service at the 31st Street location

Rating:

5.0

It was a good experience all around

Rating:

5.0

Great team and facility!

Rating:

4.0

I received excellent assistance and all the detailed information I needed for my move in from the staff at 3100 Main location and didn't need help from this locations staff.

Rating:

5.0

Tatiana did an amazing job. She was personable, very knowledgeable. This associate provided a tour of the facility, and i even referred a friend for future business based upon her great service. She did a great job and she is 9 months pregnant. 10 out of 10.

Rating:

5.0

I actually needed to change something on my rental reservation when i walked into the office. The staff there was AMAZING with how fast she understood what i needed and how quickly she got everything changed over to what i originally wanted but did wrong when i booked online by myself

Rating:

5.0

The team were good to work with and communicate with on a regular basis

Rating:

3.0

Pricing has tripled since we first rented the unit.... the company doesnt have discounts for non-profit organizations

Rating:

1.0

In a phone conversation with a representative at SW BLVD location in KC, Ks, the individual answering the phone was very distracted and I felt I was bothering her when I asked to speak to a manager re: my bill. When the site manager answered the phone, she was very blunt, was not customer-friendly, was not very kind, did not want to listen to my points about the late billing which occurred due to the change from the former company to U-Haul. As a result, I decided I didn't need to use that site any longer and as soon as possible, made other arrangements for storage.

Rating:

5.0

The coordinator / manager did a great job!

Rating:

5.0

Since the moment I called the office Tatiana and company have been a pleasure to work with. Helped us during a stressful move.

Rating:

5.0

Communication is hard at this location I believe due to change ofanagment but overall very satisfied with the storage process itself.

Rating:

5.0

Superior Help , and easy to rent bigger unit

Rating:

5.0

Everything was wonderful they were very helpful God bless

Rating:

5.0

Very convenient on site staff service for help and payments

Rating:

5.0

N/A

Rating:

4.0

Thank you u-haul! I'll be back should I need a unit in the future!

Rating:

3.0

I could only give a 3 star, although the staff was great having to change companies was not the best. Will have to see how things turn out over time.

Rating:

3.0

I did not score highly the fact the managing office is no longer on-site like it was with Extra Space Storage. You have to go out of your way now to do anything in person. This appears to be the way U-Hail intends to market this location going forward, which will hinder my desire to continue business once my paid contracts come to term.

Rating:

3.0

I can't answer some of the question because there no one in the office to talk to. I had call the number on paper. And she was nice but couldn't answer my question.

Rating:

1.0

You guys bought the storage switch autopay Charge me more to $198 when I used to pay 120 put a lock on my locker cause you guys did not notify me the auto pay couldn’t get in my locker this weekend. Call you guys and you guys hanged up, couldn’t be unlocked until Monday couldn’t grab my stuff

Rating:

5.0

Maggie is great!!!

Rating:

4.0

I did not know the subject matter..But so for so good.!!!!!!! I have a question,do you have guys that will help for transfer of my stuff to a smaller unit.