When it was my turn they were very helpful, but I was very stressed out, robbed twice in 2 weeks, moving and trying to get to my daughters promotion ceremony all on one week.
ERNEST S | First ImpressionsCustomer Reviews for U-Haul Storage of Beckley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service!!!
Carl P | First ImpressionsThe location of the unit received wasn't at the address given in the reservation so we had to search numerous areas before we found the right one.
Carl P | Online Move InGood job Very helpful Professional and courteous
Rue H | First ImpressionsThe facility and units were very clean and the staff was always extremely helpful and friendly. However, the price is more than double that of a lot of the competitors in our area. If I had taken the time to do some research and price comparison prior to renting the unit, I would have gone with almost any of the other storage facilities in the Beckley area. My only negative experience is based solely on the price, however the cost is the most important to me and probably to many other potential customers as well.
Theresa J | Overall ExperienceGreat Job. Friendly Service! A+
ellis v | First ImpressionsLove this place work very good with me thank yall for letting me rent and use uhaul merry Christmas thank u.
JERROD TThe best Uhaul I've ever used and I've used many through the years
Clinton SThe whole process was a breeze. The staff explained to us everything very clearly. I would recommend this to our friends.
christopher i | First ImpressionsThank you
Patricia E | Overall ExperienceThe 8 inch step from loose gravel makes moving heavy things with sold wheels very difficult. I should have rejected the unit and found a storage facility with pavement and no step up to unit.
JOHN S | Overall ExperienceKendall, Jeff and Skip nailed it! Friendly, professional and really about customer service! Would recommend them anytime! Thanx for everything!
Brandon C | First ImpressionsSteve, the manager, went above and beyond as did his staff. They were kind, knowledgeable and extremely patient with me. The young men that work there, Jeff and Skip, were awesome at their jobs. A great UHAUL to do any rentals or purchases of packing and moving supplies. Thanks, Steve! You are a true asset to the UHAUL company!
COLEEN PMost pleasant persons working for U Haul yet. Easiest delivery of a car trailer I ever experienced
DAVID TAlways a great experience at the Beckley U-Haul.
HAROLD VEverything was ready when I got there within a few minutes I was hooked up to the trailer and on my way
DONALD MDo 30 or 40 miles included with a pickup truck.
DALMAS WDropped off at night no personal Interactions
ZACHARY NEvery thing went great the trailer had some light issues but didn’t effect the use of it
WILLIAM RLet them know that if going out of town ,that the bill is due in full at time of pick up of unit …..
ANTHONY JEverything was ran the way a business is supposed to
ANTHONY J | Overall ExperienceThe service was great and quick. I recommend this location highly.
Susan TWe got our first month free with our truck rental which was very helpful! The staff was fantastic and helped us with a problem that we had (it required us to rent a trailer, but it was a great way to solve our problem when we were moving out, it was not an upsell). If we ever have storage needs again we will be happy to use this facility.
Jenny R | Overall ExperienceAbsolutely perfect. Best service I’ve received in a long time. Highly recommended this place.
HENRY SThe people were very friendly
Northfork TBackup camera would be a great addition to the truck.
Al LWas greeted in a friendly manner and taken care of immediately!
PETER MThe customer service was great and very understanding
HEATHER GStop Trying To Stiff The Customer For Extra Money 3 Days After The Fact
BRIAN SEverything stayed dry, pest free, and secure. The door wouldn't stay up, but I didn't know until I moved out that was something I could report to get fixed
Caleb A | Overall ExperienceThey had plenty of available rentals and the staff was friendly. I think having only one employee who was there for 12hrs on a Saturday had to have been very exhausting for him, but he was still friendly and helpful when we returned at the end of the day.
CALEB ANotified our truck pick up was 4 hr delay and at different pickup site from 2 to 6 pm and a bad storm was to start at that time. They said they would call if it came in sooner. I called at 430 pm and they said it had been ready but no one called. Thank goodness I called to check
JOHN RGreat people at this location.
Doug Rdropped off after hours
RICHARD Svery professional and personable
Charles S | First ImpressionsEverything was great - prompt service and friendly !
Craig AQuick and easy, got there and they hooked the trailer up and it worked perfectly to hold my bike to get it home from the shop!
Jeremiah WEverything was excellent. Thank you for a wonderful experience.
Amy BThe "Moms Attic" leaked super bad when it rained while travelling and everything got soaked inside.
BROOKE TNo problems at all. Thanks!(
Julie WWhy do you have to return a vehicle to the original place? I rented a truck and had to bring back to WV.
jonathon aEl empleado es fue desagradable
Sandra T | Online Move InThis location was very convoluted and confusing! I didn't know which building to go to to be helped!
Kevin WQuick, easy, and friendly. Would definitely recommend this location.
Michael MEverybody at this U-Haul business was nothing but professional I was in and out in a reasonable amount of time and have no complaints about the way I was treated and everything was explained to me and it really didn’t take that long thank you very much.
randy agood friendly folks there also.....
RICHARD SU-Haul saved the day!!!! Excelllent !!!
Robert KWhen I got the truck it was on E when they said it wasn't. It was old, didn't have AC.
Hannah CPerfect customer service
WILLIAM P | Overall ExperienceAll Team members were very helpful and courteous
ARVEL B | First ImpressionsI can't think of anything to improve. Our truck was in excellent condition, ran well and both the pick up and drop off were easy and the staff was very friendly and courteous.
Phil BPickup location was fine but the last minute change on the part of u-haul (1.5 away from where I was supposed to pick-up) set me back 3 additional hours. Acknowledged the last minute change the night before at 6:45 PM and closed the scheduling office at 7:00. Seriously. With this late notice, I could not have even secured another rental place.
Roger RClass act, professional, personable.
BRAD C | Overall ExperienceProfessional.
Brad CLocation is good for Beckley. Restroom was clean, personnel were friendly and prompt. Facility is well kept.
Earl WGreat crew of people
Henry SThe man that did my storage was amazing. He went above and beyond he’s a good guy I was from out of town and he made me feel very welcome and he helped me through everything. What a great guy he’s a good employee.
daniel b | Overall Experiencemuch thanks to the manager! he went above and beyond
daniel b | First ImpressionsThis location always has great service and friendly staff. Keep up the good work.
William GMr. Treadway is professional and courteous.
Kevin WGreat staff very friendly people
STARLA BBe customer friendly
Fausto II was walking up to the door after parking in the equipment drop lane. Employee opened the door and stuck his head out to look at me then proceeded to close door and lock it. Wait until he thought I left then unlocked the door and came back out to the equipment drop lane.
Jacob APassenger side tail light was damaged when I picked it up, but truck was great otherwise.
Brian CThe attendance was courtesy and very helpful good employee
Butch S | First ImpressionsWas very pleased overall with everything
VIRGINIA O | First ImpressionsThe unit was more expensive and higher than other facilities. No lighting inside the units.
Robert C | Overall ExperienceI was able to get into the unit as needed. I was able to use auto pay on my account which was very convenient. The people were very helpful and friendly. I would recommend this location without reservation to my friends and family.
GLEN B | Overall ExperienceFast and easy
Atasha R | Online Move InEach month I had to go in and change my payment method and sometimes it would work but most times it would revert to a different credit card. I also changed my name and address several time in my profile yet I still got the notices in the old name and address
SHERRI M | Overall ExperienceLower prices would be great
TIMOTHY D | Online Move InGreat company who is for the customer.
ETHAN S | Overall ExperienceI am old and have done storage units like this. I asked for help since I wasn't sure of what I was doing. He showed how to do everything and his attitude about helping me was EXCELLENT!!
CAROL J | First ImpressionsMoving staircase to access upper units in my section of building was broken and barely moved. It also would not safely raise the wheels, essentially causing me to have to stand on it while unsecured, with all 4 wheels touching the ground. This isn't a huge issue since I plan on using the unit for longer term, until I move homes, but it's pretty unsafe to use during my visit(s).
Christopher K | Online Move InNever received an invoice for the second month, but my son Christian was sent a letter addressed to me threatening rental suits to all our personal for $45 plus a late fee of $10.00. A simple phone call or text would be appreciated. I have used U-Haul a number of times and served the Beckley,WV area. Having been retired from military after 23 years, owned a radio station, and eventually retired as a high school principal; this was to me an unprofessional for a bill less than 30 days.
ALBERT M | Overall ExperienceThe only problem was the sign in when renting the areas. The required use of the cell phone to take pictures and scan drivers license did not work very well. I believe the associate was named Zach and he was very helpful and courteous.
Jerry R | First ImpressionsSeveral times I went to get things from storage and a truck was blocking entrance. Also there were small bugs in the unit.
ANGELA D | Overall ExperienceThanks! It’s been a great 25 years! Deb
DEB E | Overall ExperienceI have gave an average because, I am just today, 8 June, moving stuff to unit.
Rodney E | Online Move InExcellent service and clean facility.
charleston L | First ImpressionsStaff were/are very helpful and friendly. They explain everything well I would definitely recommend U haul to anybody
Destiny H | First ImpressionsCalled to cancel my unit with them, was assured the unit would be auctioned off and I would stop being charged for the unit one month after I cancelled it. This was not the case, I called for five months straight when I kept receiving invoices for the unit, was assured everytime I called (on a monitored and recorded line) that these statements were inaccurate and to ignore them as my unit bill would be cleared when the unit was auctioned off which was originally scheduled to be one month after I called and cancelled. However, just now almost 10 months later I am still receiving invoices for the unit. Horrible management and the employees and manager are clearly not on the same page when it comes to procedures.
Kelley A | Overall ExperienceA bit pricey
Shaundelle B | Overall Experience👍🏼👍🏼👍🏼👍🏼 Keel up the good work!!!
ANISSA L | Overall ExperienceI requested to keep my trucks an extra day since I rented 2 10' one way rentals. I wasn't sure if I was going to get them emptied in time to return them. I had both trucks in before 6pm. One rental was a 4pm and the other was 6pm. I had the first truck there before 3pm and the second by 5:30pm. The facility still charged me 56.80 for next day return. I thought that was pretty crappy since I was able to return both rentals on day I was supposed to at time before they needed to be returned.
JENI D | First ImpressionsCSR Tim was extremely helpful when moving my things out of storage.
JOY R | Overall ExperienceThe Uhaul staff was always helpful & friendly. The storage units were clean. I highly recommend. :)
Kimberly L | Overall ExperienceAwesome, easiet storage experience I have ever had
Okey K | Overall ExperienceVery pleased with the convenience and cleanliness of this facility.
ELIZABETH G | Overall ExperienceThe gentlemen who worked in the Beckley UHaul were kind and very helpful! They represent your company well!
Jennifer J | Overall ExperienceVery good people
RHONEKA J | Overall ExperienceA little pricy but convenient
Okey K | First ImpressionsEveryone was friendly and very helpful, only had 1 issue and that was the locking of my unit, the metal slider was difficult to close, bent slightly so wouldnt glide easily into place, the employee was helpful and assisted me to close it, he had to use a hammer, hopefully i will NOT have to when i go in to access it myself.. that was my only issue. Other than that it was a pleasant experience..
Joey H | First ImpressionsNice clean facility. Friendly staff. Only thing keeping me from rating 5 stars vs 4 is a bit pricey and when calling the uhaul automated number usually kicks in. Overall a great facility.
Lonnie C | Overall ExperienceRagland Road U-Haul & Storage in Beckley, WV is THE BEST storage facility I’ve ever used! They take the phrase~ Going above & beyond to the next level. ⭐️⭐️⭐️⭐️⭐️ Thanks so much!
Heather J | Overall ExperienceDb
JOSEPH T | First ImpressionsExternal of the storage was flooded making it difficult to get my items
micheal F | Overall ExperienceI wish the space was a little bigger for the cost.
Heidi B | First ImpressionsFull disclosure, the facility had a fire that destroyed the electrical grid on property. After that, the store scrambled to restore power but was unable to restore the remote gate operation. We had to bother employees to gain access to our RV. They were terrific when we needed to get in. My issue is with Uhaul corporate for not repairing the problem and then not discounting my fee. The contacted price included remote 24 hour access. Uhaul breached their contract. The Beckley store was awesome, scrambling to make the diminished facility operational. Uhaul corporate failed, miserably.
L. E | Overall ExperienceThebAssistant manager was very helpful as well as the ladies that helped me on the phone! Honestly the best customer service I’ve had anywhere in a long time!
Jennifer J | First ImpressionsThe staff is extremely helpful and friendly. They go above and beyond to make sure that the customer is well taken care of. I highly recommend using this location for your U-Haul needs.
Courtney P | Overall ExperienceCounter service was efficient and thorough. The website is difficult to use. The guys from Smart Solutions moving showed up on time, very nice and friendly, and even picked up and returned the truck for me. Would use again.
Janet C | First ImpressionsThe entire experience was excellent! Perfect in every way.
Patricia D | First ImpressionsMet my needs
Brian P | Overall ExperienceGreat unit. Thanks
Larry M | Overall ExperienceEveryone I encountered was very helpful and very nice! Thanks for the great service, keep it up! Thank you!!
Laura N | First ImpressionsVery lovely place and the staff is very helpful 😀
CHISTOPHER L | Overall ExperienceIt was a quality space and the staff was very nice
charles w | Overall ExperiencePlease contact me when you have accurate information on how you will take care of the results of the fire at your Beckley facility
STEWART S | First ImpressionsAll of my belongings were burned in a fire. I paid in advance. They said they would reimburse but I didn't get the money all I got was a bill. I am shocked to receive this survey
PATRICIA G | Overall ExperienceSending me a survey to rate my experience after all my belongings were burned and lost in your Beckley WV Facility is ignorant.
Jeff C | Overall Experienceit burnt to the ground. It was all good til then.
THOMAS F | Overall ExperienceI’m sure it was an error that this survey was sent to me because all our belongings burned in a fire at our storage building. A little insensitive - maybe check your algorithms before sending an email AND a text for me to write a review.
Nichole L | Overall ExperienceNot sure why you would request this questionnaire..I've lost all my beings thanks to your facilities burn to the ground. And the lack of information from your insurance company...and why we have to be responsible for the fire under Our homeowners insurance...
mary a | Overall ExperienceThe storage unit and building (climate controlled units) were VERY clean. Stored my items for one year until I moved out of state. I used auto-draft for my monthly payments and didn't have any issues with billing/payments. I only spoke to the office staff twice, to secure the unit and to "leave" the unit. Both times, the staff were friendly and knowledgeable. I would highly recommend the climate controlled units at the Ragland Road facility.
Donna S | Overall ExperienceA good place to keep your belongings safe. Thank you!
Sharon R | Overall ExperienceI have used this facility numerous times. Very pleased with all those good folks. My son Just shipped out too Germany . Army Airborne. Thanks for.helping us store our stuff.
Michael C | First ImpressionsSuper accommodating and kind and knowledgeable! I greatly appreciated that they dealt with us with such grace- because we came in like a hurricane- running a bit behind and discombobulated.
Heather J | First ImpressionsWould prefer indoor storage for my motor home if the service is continued.
Tim M | First ImpressionsStaff was awesome and extremely helpful. I was grateful for their help. It had been a very long day. Things went quickly and smoothly. Thank you so much to the Ragland Rd crew on Sunday September 26, 2021..
PATRICIA G | First ImpressionsU-Haul of Beckley makes everything moving as simple as possible.
Tonya T | Overall ExperienceLongtime customer.
Brian P | First ImpressionsGM was well versed and knowledgeable about the U-haul business. He took time to get me on my way as he had a lot of equipment to check in on a Monday morning. Thanks for the customer focus.
RODNEY E | First ImpressionsThe hours the facility out open are ridiculous. They close at 7pm! Now who gets off work at 7pm most people work. Those hours of operation are not beneficial to anyone except maybe the employees that work there. Also the employees there especially the hateful old man at the front are not friendly or very useful. Didn't even let me know that I didn't have to buy a lock until I came back to they then told me that they forgot to give a lock...Employees seemed pretty lazy!! Thats All!! Thank u😖
AMANDA H | Overall ExperienceNine
Jonnathan E | First ImpressionsMet my needs well and will most likely Use again.
Brian P | Overall ExperienceIt would be helpful for the access hours to be a little longer. Like myself most people don’t get off work until five and the access has already stopped. I
Leland S | First ImpressionsIwe would use them again
PAMELA J | First ImpressionsVery satisfied with the storage unit rental and the staff who accommodated all my needs in a professional and customer oriented manner.
ART G | Overall ExperienceI was overseas for nine years and kept personal effects at U Haul for that period. Everything was pristine, thank you!
PAUL B | Overall ExperienceGreat staff. Great overall experience. No issues whatsoever.
Brian G | Overall ExperienceLogan is a excellent worker always is very helpful
Anslem H | First ImpressionsVery helpful, knowledgeable,attentive, and patient! Moving my mom under stressful circumstances. Uhaul made it as easy as possible
David W | First ImpressionsI booked a large storage unit before moving here. Talked to the store twice to confirm. Upon arrival, they had no record of my reservation and did not have the unit size available. I did get some units together that suited my needs, just was concerning with moving across the country with truck on its way. The staff was courteous and helpful, I rented a truck a couple times as well as having the units and they were great with that as well. All in all, after a bit of a rough start, it was a great experience.
Jennifer B | Overall ExperienceThe young lady that helped me was very nice. I selected one unit but after seeing it, I realized I needed a larger unit. The UHAUL employee was patient and professional throughout the whole process.
Donna S | First ImpressionsVery clean facility, if I ever needed a storage space would definitely use them again.
Phyllis M | Overall ExperienceI reserved two storage units by phone from out of town. Talked to them one the phone twice but when I arrived they did not have anything reserved for me. I had a truck coming from out of state the next day. Fortunately they had three units that i could reserve since there were no large units available. It all worked out, but would have rated higher if they had my reservation after the two calls to confirm.
Jennifer B | First ImpressionsEverything was fine.
christian b | Overall ExperienceAlways easy to deal with and willing to work with you I would use them again if I needed too before anyone else .
Stephen W | Overall ExperienceGreat bunch of people that you have at the Beckley location. They was very helpful in my moving needs. Will use again .
James K | First ImpressionsVery nice & professional.
Carrie R | First ImpressionsExtremely over priced, not a good value compared to other storage units.
Dewayne B | Overall ExperienceWent above and beyond to make sure we hd the right equiptment and storage for our task at hand. Outstanding!
chrystal h | First ImpressionsEverything was great!
Lori J | Overall ExperienceN/A
greg l | Overall ExperienceYour facility was a great place to store my belongings over the past 8 years. Always very clean and secure. Thank you for a great experience :-)
COLLEEN B | Overall ExperienceWe have rented 3 trucks from you and will be renting another in May, I highly recommend U-Haul very professional. W ill always use this Company never had a problum. Thanks Ginger
Terry M | First ImpressionsMost everything was fine. Most of the staff was very helpful. However, it was difficult getting someone on the phone at times in the office. I WOULD use them again.
Nancy H | Overall ExperienceStaff was always friendly and helpful. Every once in a while it would be hard to get a hold of a staff member since the desk isn’t always manned, but other than that small wait it was great.
CARRIE G | Overall ExperienceMy mattress didn’t have a cover and it stayed impecable. Amazing!
Alondra G | Overall ExperienceGreat service
brandon s | First ImpressionsVery nice
Shemeika H | Overall ExperienceTravel from out of town request someone help me get into my storage unit bc key was left in Florida and gentlemen laughed and said sorry I can’t help you. Call a locksmith! He was rude and obnoxious!
Don Q | Overall Experience:)
Selena H | Overall ExperienceThankful for this staff!
Selena H | Overall ExperienceI couldn't have asked for better customer service. Everyone at this U-Haul was very professional and focused on what my needs where.
sandra g | Overall ExperienceVery nice facility and staff.
GARY G | Overall Experience