very nice and helpful!
Tina C | Overall ExperienceCustomer Reviews for U-Haul Storage of Chisholm Valley
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not able to make use of this free month of storage because of the dangerous conditions within the unit. There were active rat traps with dying rats in them present in the unit, with the rest of the facilities looking just as disgusting. When staff was alerted to this issue, no apologies or rectification was made, I was simply moved out early. This facility was not even worth the free month of storage that came with renting a truck locally.
Peter G | Overall ExperienceVery fast costumer service !! I like that because i have to come back to work !
Jose A | First ImpressionsChristy and all staff at this location were helpful and friendly. Thank you for making my move easy!
Margaret Y | Overall ExperienceWe had a hard time to rent the storage they told us we could do it online which we couldn’t. We had to go to a store on round rock Avenue the gentleman there. It was very helpful but our gate code access that we chose did not work, nor did the card tried to call to fix that. Could not give us a temp code to use. Also closed out our storage. We no longer need it. They cannot find my account anywhere. Did not show that we even rented the storage unit which would’ve been a problem because if someone would have rented our unit.out They could have thrown all of our stuff out, not knowing how to contact us, and not knowing that we had already rented it beside the round rock Avenue actual store everything else was horrible not convenient at all
Adam D | Overall ExperienceI could not get to my storage when I was moving. They did not set me up for 24 hours. So after I had rented a box truck and I could not get to my storage it just started a snow ball of events that turned into me owing $1300 for the truck. If I would have been able to get into storage I would only owe $150 for the truck so not very happy. I was told it was 24 hours. Actually mabey I need to sue you all.
christine H | Overall ExperienceNeed a dumpster on location.
BRYAN M | Overall ExperienceAbsolute worst, unprofessional, incompetent and selfish workers. No one cares about your personal belongings. Alerted there is a break in, but takes no accountability or offers any help to resolve situation. Very unhappy and will be leaving reviews on every website.
HANNAH W | Overall ExperienceElaine is the best! She answered all of our questions and accommodated all of our needs and was a total delight. I feel very comfortable with my stuff here and knowing who I’ll be encountering.
KAYLIE Y | First ImpressionsWhatever system is used, it’s Flawed. I watch the Rep assign me access, then later the access went away. Trying everything to reach management that is stated on the walls was impossible.
Tamaya W | Overall ExperienceI only moved out because Daughter is in Temple NEED it up there. Cost is $25 lower but NOT as Nice
ANDREW B | Overall ExperienceCommunication with employees was terrible I don’t have much good to say sorry Over priced. No place to put trash. No lighting leaked water in unit Glad to be out. There was one woman that was nice and took a trash bag but the other guy on the phone wouldn’t let me bring a couple pieces of cardboard and one trash bag so then I really had it with the place. Hated to see the other old guy leave
MICHAEL G | Overall ExperienceNeed to mark the spots clear, Took me 30 min to figure out my spot with the CS o the phone trying to locate the spot.
Nelson D | First ImpressionsThe Storage complex PRIOR to UHAUL Purchasing it was not a well run / organized business... it's changed hand 3x in the last year. Currently with ALL the work, Safety Upgrades, cameras and the UHAUL Representative/ Manager Nikki, the complex is NOW more than 75% better than before! Having someone to assist via phone is a Great Resource. 👍 And FINALLY the climate control building is working! Thank you, Nikki, fir overseeing the Excellent changes UHAUL has installed! Please keep the Rental costs reasonable so I/we can continue using the new/ updated Storage Complex!!
CAROL F | First ImpressionsGeneral manager is a disgrace and should be replaced. Terribly run location. That's the only reason I left.
JASON W | Overall ExperienceVery friendly and helpful. Would recommend this storage facility to others.
CARLOS P | First ImpressionsI’m glad U-Haul took over this facility. The move out process was better than expected.
ALICIA A | Overall Experience