Customer Reviews for U-Haul Storage of Clackamas Town Center

Rating:

5.0

It was great

Rating:

5.0

John at Happy Valley location gave me superior customer service. Very articulate with great communication skills.

Rating:

5.0

No issues. Explained comments above.

Rating:

3.0

For my storage pod, service went well. When I visited the store to select an interior storage unit, not so good. I was mislead that a lock could be removed. The person was new, but not having access to the whole unit created stress and required moving to a different unit.

Rating:

5.0

I was incredibly nervous about shipping my belongings from New York to Oregon, but UHaul did an amazing job. Customer service was incredible. Everyone I interacted with, from start to finish, was knowledgeable, professional and kind. Y'all took a potentially very stressful situation and made it easy and virtually stress free. Thank You so much for doing such a fantastic job of quickly and safely transporting all of my personal possessions. 10's across the board. ⭐⭐⭐⭐⭐

Rating:

5.0

Loved the excellent service and friendly employees

Rating:

5.0

Thank you for great service. I’d recommend you for storage and truck rental. Have a great day!

Rating:

5.0

While Seth was very efficient and friendly when I returned the trailer, I felt that he (and the location) could benefit from having another employee to help out.

Rating:

5.0

On time and ready to go, very friendly people

Rating:

5.0

Staff upon pickup and return were courteous and professional. Thank you!

Rating:

5.0

Fast and knowledgeable and very respectful and helpful!

Rating:

5.0

I have rented from U-Haul at this location several times over the years and Johnathan is always very helpful.

Rating:

4.0

I was 15 minutes late and I was charged an additional day. This seems like poor customer service. When I asked about it, I was told it is a computer auto fee and can’t be changed. I was not informed your policy was so strict and have gone to other u-haul business’s and they were not so petty.

Rating:

5.0

Everyone was friendly and very helpful.

Rating:

5.0

Thanks guys, Grear service, they checked my socket connection for trailer and then it all worked out.

Rating:

5.0

Staff was very helpful and efficient. Equipment was well kept and in great shape.

Rating:

5.0

Great

Rating:

5.0

Fantastic facilities, and the entire staff are terrific too, and the entire staff deserve commendation awards and raises!!

Rating:

5.0

Buen servicio y buena atención al cliente mucha profesional . Muy agradecido

Rating:

3.0

Using the 24/7 did not go well . Had to call for help and it delayed the time we could leave and start packing . Then when I dropped it off , internet was down . So couldn’t finish properly. But equipment was great and your customer service was great when I called for help

Rating:

5.0

Got in and out quickly as I needed to hurry to beat daylight and the staff was awesome helping me get hooked up and on the road and same for the return too! Quick and easy!

Rating:

5.0

Customer service was great,

Rating:

5.0

Staff were friendly and helpful.

Rating:

5.0

This is the best Uhaul location in town.

Rating:

5.0

I recently rented a 5x8' trailer from the U-Haul Storage of Clackamas Town Center location - I could not have been happier with the whole experience. I had never driven with a trailer before and visited this location 3 times to learn the details and get the hitch equipment installed on the back of our Toyota Highlander. Justin, one of the Hitch Professionals was on hand each time to assist me and was one of the most thorough, kind and professional folks I've ever engaged with. This was a long one-way drive for me from Oregon to Wisconsin and Justin patiently explained all the details to help make this trip smooth and uneventful. Thank you so much!!

Rating:

5.0

Justin and John were great employees with superior team spirit. I'd give them both a raise and hold on to them. It was a pleasure doing business with y'all...

Rating:

5.0

This U-Haul location is worth going out of your way to support! The customer service is truly top-notch. This morning, as I walked in, I was already telling my partner about my great experiences here—before we even reached the counter! (We were renting a truck to help some clients.) Every time I visit, the staff is incredibly friendly. I often buy boxes and tape for my clients, and they always offer to carry them to my car. It may seem like a small gesture, but to me, it speaks volumes about their commitment to great service. Those little things make all the difference!

Rating:

5.0

Seth served me with courtesy. He immediately understood my need and was able to provide the appropriate utility trailer. The process went very smoothly as did the return a few hours later.

Rating:

5.0

nothing awesome people

Rating:

5.0

C

Rating:

4.0

Seth was a good dude

Rating:

5.0

Great help from staff.

Rating:

5.0

Everyone is always nice and very helpful.

Rating:

5.0

Excellent adaptability, responsiveness, and creative solutions. Overall Uhaul experience was very positive.

Rating:

5.0

This location was awesome they was on top of everything and was all very helpful and explained my return invoice and made sure that I had a physical copy along with a emailed 1 as well.I also forgot something in the truck and they called me and are holding it for me..

Rating:

4.0

Don't use the app!!! So frustrating and took so long!

Rating:

3.0

Make it possible to get reimbursement for items that were never given.

Rating:

3.0

No one around at pick up so I did it on the app.

Rating:

3.0

If I would have had a different employee close out my transaction this experience would have been above average. Installation and booking of the appointment were easy. The problem came when the employee did not match up my paperwork with the transaction in their computer resulting with me paying for another customers service. After they couldn’t figure out why the receipt wouldn’t print I asked if they rung me up for someone else’s transaction and they finally realized they did. Knowing they messed up they asked me to contact my bank to cancel the transaction. That was the most unprofessional part of my experience. They need to learn how to process a refund and accurately ring up transactions. This turned the quick service into a slower service by causing me to spend an additional 30 minutes or so waiting to get my card refunded and rerung for my transaction.

Rating:

2.0

Never dropped off here. Is this where my belongings ended up?

Rating:

5.0

Super quick attendants. The utility trailer towed great. We changed our original order and there were no "mess-ups". The price was better than renting a smaller unit from Home Depot.

Rating:

5.0

Helpful front desk

Rating:

5.0

I picked mine up before store opening. The lock box was near impossible to get open. Took me more than 15 minutes. Not fun!

Rating:

5.0

Trailer had a bent license plate & a license plate out. I was pulled over by Washington State Police for this issue. After providing my rental agreement as proof I had rented the trailer I was told to notify UHAUL of the equipment issues ASAP. As I dropped off my rental at 9 pm I called Customer Service to advise the drop off & notate that I was pulled over because of the issues mentioned above.

Rating:

5.0

Vending machines. Soda/water and candy/healthy snacks. After moving and driving all day a treat would be worth the $$ spent.

Rating:

2.0

Was charged 2 dollars for going slightly over in miles after returning it to a uhaul preferred location 30 miles away from my final location.

Rating:

5.0

It was great to have pick up location be open on Saturdays, with personal

Rating:

3.0

A lady that works back in service was very rude to me when I brought in the truck and trailer i made a wrong turn and ended up back in the service department and she yelled at me to get out of there and would not let me explain how I got back there

Rating:

4.0

The person who helped me was very friendly and helpful.

Rating:

5.0

I have rented from this location on several occasions. Always goes smoothly.

Rating:

5.0

Hard to improve on my U-Haul experience.

Rating:

5.0

Every time I called customer service, it was awful. The first location I went to (Hogan St. in Gresham) was ok, I guess. But the Clackamas Town Center one was very helpful, knowledgeable, patient, friendly, efficient, and fast. Great office

Rating:

5.0

everything was clean and in great condition, Thanks

Rating:

5.0

The staff was very informative, quick, and understanding. This team does an excellent job at working together and respond more as a human instead of robots. This location is very secure, they are firm on their words. This was my first storage unit Ive had for 5 years, and no problems ever. Opened it only 1 time which was after 5 years! And not much dust on anything! The storage is very trustworthy for your stuff.

Rating:

5.0

Every thing was great. Made reservation on line. Equipment was ready for me and clean and speedy check out and check in.

Rating:

5.0

I had no complaints or problems. The staff was excellent—friendly, helpful yet professional. I will certainly be a return customer! Thank you for making my move smooth and easy!

Rating:

1.0

They double charged for the initial fee....shorted us gas to start out with...and then told us we needed to get the uhaul back by 5 p.m. that day. When we called to see if we could get it longer....we then found out we get the uhaul for 24 hours! Companies like this need to be investigated by the Oregon Attorney General's office - which I will be contacting. Sounds like some shady business practices.

Rating:

5.0

Let me buy your trailers! You don't sell enough of them!

Rating:

5.0

Personnel were extremely nice and welcoming.

Rating:

5.0

TOO MANY PADS-we didn’t ask for them and didn’t want them and they weee annoying to deal with!! Don’t include them unless a customer asks for them PLEASE

Rating:

5.0

Employees courteous and kind, very helpful with all questions

Rating:

4.0

It was a little difficult getting out of the lot with our truck. They were busy and the ingress and egress seemed a little chaotic and unclear.

Rating:

5.0

Our experience with you Haul with easy and efficient. The service was very courteous. We had no problem at all

Rating:

5.0

All employee's except 1 were very helpful worked with our needs to help get us moved in immediately. I would recommend renting a storage at u haul the prices are lower then the ones around the area by u haul.

Rating:

5.0

Very pleased with your services!!

Rating:

5.0

Staff was great

Rating:

5.0

Thank so much for keeping my staff safe.

Rating:

5.0

Solo necesitan reparar la entrada al almacen es de difícil acceso sin una rampa

Rating:

4.0

Often times, there was garbage both inside and outside the doors.

Rating:

5.0

Thank you for your service

Rating:

5.0

Staff went above and beyond what was expected to make sure we were good.

Rating:

5.0

clean, safe, with good AC and easy parking. Carl handled our move-in and was fantastic. I didn't get the name of the representative who did our move-out, but he was ALSO fantastic. I had one of the larger storage spaces with the garage-style door, at the very far end of the building, and the rep very kindly unlocked the door of the storage building for me, so that I could walk through the AC-controlled building and not across the hot parking lot. Such a small detail, but a perfect example of the level of customer service i received. will def recommend this space to any friends or family looking for storage. thanks again to Carl and his staff!

Rating:

4.0

I took my stuff out of storage there because it was on the second floor. There was no elevator. I had a bad knee. I had to carry everything up so access to storage units not accept.

Rating:

5.0

Obtaining storage unit was very easy. Staff were super friendly and very helpful.

Rating:

5.0

We were so appreciative of "our" storage facility. We moved from Texas to Oregon with all of our worldly goods and for the 18 months we rented, they were safe, dry and critter free. :) Staff was so kind and helpful. Thank you!!

Rating:

5.0

Very efficient online services and secure storage.

Rating:

5.0

The staff at the Happy Valley location went above and beyond to help me get set up with storage and were more than a little patient with me when I was upset at one time . this team goes above and beyond to make sure that my needs were met and that my move-in was successful

Rating:

3.0

The 2nd floor storage was terrible. It’s not safe for anyone really to have to climb a ladder and move stuff up and down. Especially when you are a single female and no staff are on site to help. I would not recommend this type of unit.

Rating:

5.0

Grate job

Rating:

1.0

When I first arrived I had no idea where to go or what I was doing. I finally had a little help from one person then to make matters worse there was no where to put a 26ft truck with car transport but 1 spot. Then a uhaul employee purposely parks multiple uhaul s around me and boxes me in. I only know that because I went into store and over heard him and another employee talking about it and laughing at me. Honestly I'm upset feel like I'm stupid and never want to go back. If I woulda just had a little direction or help it could have been avoided. But childish games made my uhaul return late and the rest of my stuff literally left in the rain down the street.

Rating:

3.0

Need an elevator yo!

Rating:

2.0

The gentleman that checked us in got visibility irritated when I said I hadn’t been able to complete the move in electronically. When I made the call to reserve the unit I wasn’t told that a “round” lock was required, then because the unit was actually 2 units next to each other I had to buy 2! We ended up not needing the unit, never put stuff in it, or put a lock on it, and we checked in on the 10th, and checked out on the 12th, and got no money back. I called the storage manager, and never got a call back. The only bright spot we’re the 2 employees that helped us check out on the 12th, I could tell that they cared.

Rating:

4.0

Other than the load share issues it was a very positive experience. Loved have the storage options at the final destination. Make the move manageable and stress free.

Rating:

4.0

With the exception of my experience in GA, working with U-Haul has always been a good experience.

Rating:

3.0

The fact that you don't pro rate charges is not ok.. many other storage places cheaper that pro rate .I have since vacated . And gone to another storage facility However Justin really went out of his way for us during a tough situation.. his knowledge was excellent as was his customer service .

Rating:

1.0

When my family and I arrived to check in to our storage unit UHaul provided for the truck rental and 4 state move we had just done, we notice right away that the access was rough to get to the units. We walked in and the guy at the counter was never quiet and non responsive to questions and concerns and took over and hour to check us in and struggled the entire time and even though he was standing there with 3 other guys around that clearly had more experience, he didn't ask for help nor did anyone offer him help when they saw him struggling and our growing frustration and not knowing what was going on. By the time we got to the end of check in, the unit that had been reserved for us for over two weeks was not available and they were giving us two smaller units side by side which was not gonna work for us and not only that but the large unit for a 3+ bedroom home was up stairs and inside which was not feasible and the only way up was some rickety stairs on outside of building that were too narrow and had and awning that prevented any large furniture from getting up them. We canceled the whole thing and went down the street to Public Storage and their service and ease of access and timeliness far exceeded uhaul.

Rating:

3.0

I was a customer for years and it was fine but then without notice there was no where to park while getting things in or out of my unit if it was during business hours. I found out it was because they started renting cars, so that took all the spaces storage customers had. Profits before people will kill any business!

Rating:

5.0

Ground level outdoor unit, appreciated very convenient drive up and simple access- However, to be helpful- seasonal outdoor maintenance use of leaf blowers regularly pushed debris, paint chips, dirt, and dust under my unit door and onto my stored belongings. Stored papers, furniture, textiles, equipment and art were all affected, with layers of dirt clinging to some vulnerable items. Not entirely unexpected, nor was I significantly disappointed... Thank you.

Rating:

5.0

All of the employees were helpful and polite. The facility owner, Justin, was especially kind one day when a stray dog came running up to me as I was bringing things outside from my unit — I asked for help and he put the dog in his car to stay safe until we figured out what to do (the owner finally came by).

Rating:

3.0

I was very disappointed that your company does not prorate !

Rating:

5.0

The only issue we had is the parking. It was hard to find a space to conveniently move in or out our stuff. The UBoxes were great for our move here.

Rating:

5.0

An update would be nice to have an elevator to go the second floor.

Rating:

4.0

My rating would have been Excellent but the most recent experience I have last December 20, 2022, the door latch was disappointing as it was badly done and my disc lock would not go through. We alerted the office at once and for some reason it was not tended to and I received a voice message (thank you for that anyway) that I don't have a lock, and that is the reason why. I apologize as I should have made a temporary lock to secure it before leaving my things. I was on a time scrunch and decided to attend to it later. Jonathan went back yesterday and the latch was still not done. I believe the manager took care of it in 5 minutes. Now that, is the excellent part. I am grateful for Seth for helping with my move-in procedures, inspite of a few hiccups.

Rating:

1.0

Was offered the storage unit at 1 price but ended up paying nearly double that due to "misc. charges" and the cost was ridiculously high for such a small unit with only a plywood door.

Rating:

3.0

Please fix the door way on the back side. Had to lift filled cart to get it through doorway.

Rating:

5.0

Professional and clean!

Rating:

5.0

Uhaul employees always happy to help with locker concerns. Same for renting a moving van. Everything went smoothly to move out of my storage unit after being there for over 3 years. Good price on van rental.

Rating:

5.0

Quality service of needs. Thank you!!!!

Rating:

5.0

I had this storage unit since January 2020. I had automatic bill pay each month but the card on file was no longer good. I called and it was corrected

Rating:

5.0

U-Haul was helpful and friendly

Rating:

4.0

Friendly and knowledgeable staff helped at every turn during this process of buying a home, from a temporary storage spot, UHaul supplies and boxes. I highly recommend them.

Rating:

5.0

No comment.

Rating:

5.0

The gentleman that helped me was very nice and polite. He helped me enter the unit and rent the truck. Great customer service.

Rating:

2.0

There were no dollys to help move things into the storage unit. The door to the unit would not open all the way. Overall a poor experience!!!!!

Rating:

5.0

The company's online website says your still a 24hr access to my storage unit but when I got there the hours are 7 8pm which sucks. That's why I was renting the unit in the first place.

Rating:

5.0

The blonde woman behind the counter was absolutely wonderful...very helpful and patient. There was a very rude and out of line customer that came in at the same time and she handled herself very well While helping me at the same time.

Rating:

1.0

Monique Morrell is highly unprofessional. I will NEVER use U-HAUL again as long as I live.

Rating:

5.0

We did not have much to store, so we were happy to find that this facility had the small units available. Exactly what we needed!

Rating:

3.0

No comment

Rating:

3.0

Customer has had 24 hr access w/ no events yet denied 24 hr access.

Rating:

5.0

Moving into your U-Haul storage is a blessing for me, everyone there was wonderful I am very grateful to be one of your customers. Thank you very much for renting to me sincerely Donna Watkins

Rating:

4.0

They were very nice and helpful.

Rating:

5.0

I have always used U-Haul and always been happy with no issues until 6 months ago when I needed a storage unit and used another that was very close to my place. BAD mistake that I will never ever do again and will still always recommend U-Haul. Someone camping out inside the storage unit we think broke out my lock and had time to go through all my boxes and stole so much stuff! Emptied out the unit the following weekend.

Rating:

5.0

Great staff locker on upper floor second level so a bit inconvenient for moving in and out but the perfect size for my holiday decorations and other items that would get damage in my garage.

Rating:

4.0

The two gentlemen I worked with getting started and closing out were very helpful, professional and friendly. Really appreciated!!

Rating:

4.0

The gentleman who assisted me was very helpful and friendly yet professional.

Rating:

5.0

I like the two step security

Rating:

5.0

My wife and I have used U-Haul for our storing and moving needs for the past six years and have always had a excellent service.

Rating:

1.0

They are making illegal withdrawals from my account

Rating:

5.0

Offered a free first month of storage when I was evacuated due to a forest fire. They came through with what i needed during a chaotic time and I highly recommend.

Rating:

5.0

This is the pinnacle of U-Haul sites. This is the best experience I have ever had renting a truck and using storage. The staff is friendly and extremely helpful. Sandra and all of the others who work are the BEST. I have used public storage facilities and rented moving equipment in the past, but the clean storage areas, accessible time, friendly, courteous and professional staff. EXCELLENT!

Rating:

5.0

Aaron was super helpful and nice. He helped us with our storage unit when we first moved here, and has continued to be so nice and having the best service. Thank you!

Rating:

5.0

Great help

Rating:

5.0

I went from Public Storage just the night before to you guys and I was blown away at how cheep the rental insurance was. I was greeted by very friendly and helpful staff. I am thrilled about the access hrs. Thank you UHaul I will only e rentals from you from here on out!

Rating:

5.0

Everyone was great . Sandra was especially helpful

Rating:

5.0

rhe place made me feel welcome and at ease . i love doing buss. there. i will be back . thank you .

Rating:

5.0

i would recommend this u-haul to anyone.

Rating:

5.0

Great staff, very helpful, professional,made you feel at home.

Rating:

5.0

Very kind and helpful getting us set up and check out. Would definitely recommend to a friend.

Rating:

5.0

Thank you for the many years I have used your facility. I may need you again in the future.

Rating:

3.0

The move in itself went well. The wait for service in the office was a bit slow. most of the time there were only two representatives on duty to take care of 4 or 5 customers. this site restricts th

Rating:

1.0

Rude and unhelpful. We went somewhere else.

Rating:

1.0

I was told I needed to upgrade to a larger unit which was still not big enough. We had to wait multiple times for long periods for assistance, and was told “we didn’t know where you went” I was there.

Rating:

5.0

Fast, accurate, professional service.

Rating:

1.0

The staff,always followed me around ,as if i was wanting to steal sonething? Everytime i pulled into parking lot.!yhey kept peeking / leering around corners ,darting back & forth,monitoring me,surveil

Rating:

5.0

Thanks

Rating:

5.0

The gentleman that waited on me was very nice. He made it easy for me.

Rating:

5.0

Good Folks

Rating:

4.0

Manager and employees are friendly and helpful.

Rating:

4.0

Waited most of the time just to pay for my storage 🙁

Rating:

1.0

Staff blocked handicapped parking with equipment, so we were unable to access storage. Mgr said he'd call, but didn't, so we pulled our things out. There was no offer of compensation or apology.

Rating:

5.0

Good team they will take care of you.

Rating:

5.0

Great customer service Everytime I go in

Rating:

4.0

Things went fairly smoothly but they were obviously busy and it took a bit of time to get service.

Rating:

5.0

They were really nice and I had a great experience. I'd use the Uhaul box again.

Rating:

5.0

Great

Rating:

1.0

This was the worst experience I have ever had. The order was constantly begging cancelled and redo thus affecting arrival date. Spent hours on the phone. I have more 2 move and went with new company.

Rating:

4.0

The largest unit was 10x10x11. I needed a bigger unit than that.

Rating:

5.0

The staff were very helpful and made renting a unit very easy to do and also made us feel comfortable renting this storage unit.

Rating:

5.0

Thanks for all the customer support with our complicated Ubox order!

Rating:

5.0

Thanks for all the customer support with our complicated Ubox order!

Rating:

5.0

I have used this facility 2-3 times and have had great experiences. Same with other stores between Oregon & Colorado.

Rating:

5.0

great storage and convenient

Rating:

4.0

I’m a satisfied customer.

Rating:

2.0

Our storage container arrived to our house after being in Clackamas Storage for 2 months. When we opened it up our belongings we're covered in rat feces. Not OK!

Rating:

4.0

regarding the delivery of my Ubox, the driver was given the incorrect address which delayed the delivery by an hour. I was given a 4 hour window and received the box 1 hr beyond the 4th hour,

Rating:

5.0

Easy to access unit. Carts and handtrucks available made it easy to move items into unit. Appreciate the free month of storage for renting a U-Haul truck!!

Rating:

5.0

I had two UBoxes delivered to our home (exactly where I wanted them!) and we never saw the facility... Great experience ~ Thanks! Both drop off and pick up drivers were considerate ~

Rating:

5.0

Thanks

Rating:

1.0

I was given the wrong information about what I was actually getting.

Rating:

5.0

All my reservations were by phone. U-box very clean, delivered door to door. Both San Francisco & Portland staff friendly & helpful, willing to change pickup dates. Billing clear in advance. Awesome!

Rating:

5.0

Competent; service-oriented; efficient; reliable; careful; and, expert movers

Rating:

5.0

Easy and helpful, thanks!

Rating:

5.0

Very friendly and convenient

Rating:

4.0

I didn't go to the facility but the manager was very responsive and delivered/picked up my boxes on time after I called him.

Rating:

5.0

Great customer service

Rating:

4.0

Staff was very friendly and helpful. I called in advance to get access to my UBox and that didn't seem to be communicated correctly to the right people at the facility, because my box was buried.

Rating:

4.0

The computer system was down frequently. Otherwise all went well.

Rating:

5.0

McKenzie was awesome!!!

Rating:

5.0

Thank you for keeping my belongings safe and secure for the last three years.