Customer Reviews for U-Haul Storage of Decatur

Rating:

5.0

Ease of access was good. The staff who helped me secure the spot and process it out were very helpful and knowledgeable.

Rating:

5.0

Well, the self storage facility was wonderful your corporate office forgot to mention after all the interaction I had with them that the office at the self storage location was closed after going there three times and no one being there there wasn’t a sign that said that you had to drive way up to the blocks to get to the actual office. This caused a huge problem with my movers and the time that they were allowed to move us it also caused a problem for the truck driver who had to sit there and wait for me to drive up to the actual office location and I did file a complaint with your corporate office about this issue. The staff at the office of self storage was very friendly. This was not their fault. It was your corporate office‘s fault for not relaying the proper information to the moving parties and for they’re not being a sign in the window of the self storage off attached to the office, not providing the correct information to me caused me such anxiety and stress from moving all weekend and then trying to get into a self storage also the self storage that was provided to me was very small in accordance to what I had told them I had for items to be moved However, these general manager of the facility provided me promptly with a larger unit. I am looking for a resolution from your company, some sort of acknowledgment of this error.

Rating:

2.0

Although friendly the experience was not good. I reserved a 10x20 unit. After driving 3.5 hrs to get their and hiring uhaul movers to help unload I was surprised to find they had given me to smaller units that would not work for me. Turns out they didn't have what I reserved. I had to go to a different storage location using up my paid hrs of labor with all the confusion and ended up paying much higher price

Rating:

4.0

Did not like going up on my rent while I was a long time customer. That’s why I moved

Rating:

5.0

Management and staff very professional polite and friendly The manager goes above and beyond for customers

Rating:

5.0

great service and staff.

Rating:

3.0

My charge was way more than I was told and from the example they told me on where to have the gas back at when I turned the U-Haul in was incorrect I had put way to much gas back in when I got to Decatur Alabama and I wasn’t told that I would have to pay any kind of free for the free storage been but it cost me an additional almost $9.00 🤷🏾‍♀️

Rating:

5.0

The best place

Rating:

5.0

We Recieved Excellent Service!!! The New Manager Sam, at Decatur uhaul is Wonderful!!! He Was Very Efficient & Cordially Kind to My Husband and Me. Thanks so Much!!! Have A Blessed Day!!😃😄

Rating:

5.0

I love the whole experience it made a bad situation better. The staff was very helpful and friendly and accommodating. They even offered a free month storage which I took advantage of immediately. I definitely recommend this company !!!! And I much big THANK U for a pleasant experience

Rating:

5.0

Both of the mgmt team that helped me were very helpful and am pleased with getting my unit.

Rating:

2.0

I went to notify U-Haul that my unit was cleared out and no longer needed on8/31. The employee motioned for me and 2 other customers to go to HIM while he walked away another 20 or so feet so he could park HIS butt in a truck to conduct business. Both my knees are shot (I walk with a cane) and I am in A-Fib so walking any distance is a hardship. It was poor behavior as an employee, a lack of respect toward the customers and the others customers felt the same way. We thought it was pathetic that he felt he needed to go sit worse that I did. I was barely able to walk back to my car at the other end of the building. 2214 Beltline Rd, Decatur, AL

Rating:

1.0

U haul bought another storage facility down the street and staff didn't know the sizes . We had to tell him 3 times what we needed it for only to find our every time we went to the units it was too small. Third time it was a bigger one n finally got it right. We drive back n forth 3 times to get the right storage unit! Also our unit was tore up inside w rat traps broken and cob webs everywhere. It also leaked rain all in bottom floor cause walls were broken nd tore up! They changed the gate codes without telling us and luckily the gate guy told me how to get in . Thank goodness he was there the day n time I needed in my storage! I want my money back of 150$ I pd for not even a mth I used the unit!! I mentioned all this problems to the manager n assistant manager and they seemed to just say " sorry" !! This is absolutely ridiculous. If uhaul is gonna buy units from other places, maybe they need to KNOW and INSPECT them n have their employees know how to rent them out!! I just moved here from PA and needed a storage unit quik and dependable. This was a bad experience from the start!! My number is 610 301 8488 and email is abbynsnick25@gmail.com. please respond to this or I will further my investigation. I called this facility in Decatur alabama several times and noone ever picks up the phone!