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KIMBERLY NCustomer Reviews for U-Haul Storage of Douglas Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly service...clean facility and great promotion free month storage with rental.
Cindy M | First Impressions♥️
EMANUEL NI love the customer service employees especially the manager Courtney Lambie she is great and treats all customers with respect. I’m a community Pastor and I travel 30 minutes to this UhAul location because of the A1 professional treatment and the cleanliness.
BARBARA DThe experience was excellent the people were understanding they went Way beyond expectations overall I am super thrilled with the experience they gave
FRANKLIN LExcellent customer service and communication! Courtney Lambre manages an amazing store. Courtney goes above and beyond to help, communicate, and make your move run smoothly. We received a new truck to make a long distant move! She made sure we got the equipment and supplies we needed, at the day and time we needed it, at her location where we needed to pick it up! I’ve used this location several times and can’t say enough about how pleased we’ve been with the top notch service here which is why we keep going back there!
DAVID GVery easy to use, fast & clean.
Jhonny PNothing, it was a good experience
kurt gI can’t begin to say enough about Courtney and her staff everyone has been so helpful and kind to a disabled old man . If I ever need anything they take care of it and are always ready to help. If you need storage this is the spot ye hear me take it from the King in Unit 228 this place is awesome. I can’t speak for anyone else but they’ve become family to me thank you guys -
Andre R | Overall ExperienceCourtney rocks
Cameron BVery nice people work here. Very pleasant and helpful.
nanci VClerk I dealt with was very personable and friendly. Process was smooth and quick. I was on my way in less than 20 minutes. Return process just as smooth.
GWENDOLEN TNaomi was truly helpful with the trailer.
BRIAN SThere were cockroaches in the back of the U-Haul I had to throw some of my things away because they were already crawling all over them.
JAMES MNothing. Everything was fantastic.
WILLIAM FI was supposed to return my rental on McKinley Road but there was no person working there at the time. I called number on web for another rental office. I got the one on Shaungh Street. Lovely lady and she even let us borrow a flat bed furniture cart. Thx
Beth S | First ImpressionsVery polite and helpful staff…I WILL use this location again!
BRIAN HWasn’t told there would be a wrong destination fee.
ANDREW HI was so pleased with the professionalism that you staff show me. I will recommend U-haul to others.
Mary B | First ImpressionsThe person (did not get her name unfortunately) that processed everything I ng was awesome and professional in every way. Best experience I have had with a haul franchise. She needs a raise!!
THEODORE MExcellent customer service 💯💯💯
AUSTIN MI can’t think of anything to improve upon. It was a great experience.
NANCY WExcellent facility. Staff is friendly and helpful.
Colleen C | Overall ExperienceThe manager was exceptional.
BYRON TCourtney and the team are absolutely exceptional. Would recommend to all!
Michael J | Overall ExperienceWe stopped at this location to switch out a poorly maintained trailer. The one we rented originally was terrible and we couldn’t dive more than 50mph. It was shaky and pulling on our transmission. I’m so glad that we stopped and switched it out because the first trailer was garbage. This location helped us out of a bad situation and they were helpful unlike roadside.
ANNE BFirst off they did not have my truck and trailer reservation as promised. I then had to wait for 30 minutes to locate where I could get the truck and trailer. Once it was located i the. Had to drive almost 40 minutes away to pick it up. Reservation said guranteed to have your reservation on the website. I was charged 216 dollars for the rental and now 2 days later i was charged an additional 35 dollars for no reason.had more gas than what I started with, it was clean. The only thing is maybe miles went over a small bit because I had to drive 50 miles out of the way!! I would have accounted for that had I known! Very very frustrated with U-Haul right now.
LLOYD WPeppy, clean vehicle. Move went without a hitch. Cargo Vans are NICE!
STEPHEN MThis was my third year using this facility and we are very pleased. The staff is amazing, very helpful!
LUISA F | Overall ExperienceVery friendly and helpful staff!
Trevor R | Overall ExperienceI have already sent a person over that rented a unit
John R | First ImpressionsStored kids dorm room over the summer. Thanks for providing the service!
tom j | Overall ExperienceDrop off was awesome. The staff there were amazing and made a super smooth return!!
Jason PWish it would have been a better transition but I had a lot of issues personally but they were still very helpful and tried there best to help me keep my stuff
james r | Overall ExperienceProfessional staff members, always willing to go the extra mile to help customers
Rachel H | Overall ExperienceThe lady at this location was extremely friendly and seems to enjoy your job. I’m really glad my storage unit is at this location and she’s in charge of it from what I can tell.
Matthew FThe lady at this location was extremely friendly and seemed to really like her job and I’m very happy that she runs this location since my storage unit is here.
Matthew Fnothing i had a really good experience
Adrian AGreat location. Great staff and clean, well maintained equipment. My go-to uhaul location in the Mishawaka area.
COURTNEY LGreat service!
CHARLES BMinimum 2 day rental in absurd when I needed the van for 12 hr. They should add a one way or drop off charge and be transparent I also was due a refund because they overcharged for mileage beyond what I requested. That should be automatic, not something I need to REQUEST.
PAUL MAbsolutely wonderful experience.
GARY SThe woman we worked with to make the reservation for our truck (after we couldn't get the U-box containers we reserved) was a life-saver! She was helpful, kind, and compassionate, working with us to solve the issue and still get our move taken care of in the most efficient way possible. I feel awful that I didn't get her name because I seriously feel like I owe her a gift!
ADAM CThe staff members are great!
LUISA FPainless drop off at the location. Convenient and easy and good hours
John PNo issues. Skylar was very helpful.
SARA CI would allow 24 hour access other than that its great
EMILY B | Overall ExperienceIncredibly helpful and friendly staff, will be recommending for sure.
NICHOLAS SI have no recommendations for improvement - this location is doing a fantastic job! The store manager, Courtney, provided excellent customer service as we purchased packing supplies and secured the truck rental. She was knowledgeable, professional and extremely pleasant to work with, always offering a welcoming greeting when we entered the store! We reserved the truck online, and she noted we had a long drive planned from Indiana to Texas and therefore she made the effort to set aside one of the newer model trucks for us to make our drive as comfortable as possible - very much appreciated.
AMANDA KThe uhal needs brakes and is running rough definitely need to be taken out of service
SHAUN PThe agent I interacted with was very professional, courteous, helpful with advice and recommendations. The kind of person you like doing business with.
WILLIAM ACourtney and her staff were extremely helpful, friendly & nice! Not just because it's their job, but they were genuinely friendly & nice.
ROBERT BThe lady who helped me was very respectful and solved my issues the first time thank you
Philip MVery fast process for picking up and dropping off. Friendly and qualified staff!
JOSEPH WEverything was great and crew was real cool.
ALLISON SI had reserved a truck at another location, but there was not one available, so I was given a larger truck at this location. That all worked out well, however, I had also reserved a handtruck/dolly and a 4-wheel furniture mover. They were both not available, and I was told they haven't had them in a while. I took an appliance dolly instead, but it was more difficult to use for our needs. If a reservation is made, the items reserved should be available.
Julie CStock the 7 to 4 pin wiring harness adapter at the store
JACK DExpensive
William L | Overall ExperienceYOUR EMPLOYEE COURTNEY, OUTSTANDING CUSTOMER SERVICE, THE SERVICE AND KNOWLEDGE WAS SUPERIOR, I WOULD GIVE HER A RAISE, SHE IS AN ASSET TO YOUR BUSINESS, I WILL HIGHLY RECOMMEND THIS LOCATION AND COURTNEY IN THE FUTURE
SHARON WThis site manager is always very courteous and helpful. The equipment and site are clean and well-maintained. Great place to rent equipment!
LINDA MJust when it’s time for the person to get a U-Haul make sure the place has that available U-Haul
LAUREN AGood customer service at the counter and very helpful
LEE Mthis was the best uhaul experience I have ever had and I have rented trailers and pods several times. the manager at this site was friendly, efficient and knowledgeable. a great experience overall
AMANDA CKeep up the good work !
Roy FGreat equipment great facility and great assistance
CHARLES NThe facility and the staff are excellent and absolutely everything is good. I rent trucks from there seven times a month and the staff are great. The manager’s name is Courtney Lambie. She is one of the best managers I have ever experienced in my life. The reason why I keep coming to that particular store is because of the great service of Courtney and it is obvious to me that her staff are well trained because even when she is not there, they have all been very professional and polite impatient with me. I have been renting Uhaul’s for 19 years for my nonprofit organization Kingdom Business ministries and one of the managers from the Corporate Office recommended that I come to that particular Uhaul because of the great Customer Service skills of the manager Courtney and she has never let me down I am so very happy that I made the choice to go there and I will stay there as long as she is the manager. Am I opinion as she deserves a raise because of her exceptional work ethic and respect towards others in the community. I am a community bastard, and this is the first time that a U-Haul store and manager have ever been this professional polite in the facilities is completely clean.
BARBARA DHey the ladies that work there are great, at pickup there was a line of people and I was having a bad day, only one young lady working but she moved that line out really fast, gave me great service and put a smile on my face. Terrific crew, give them a raise.
Delbert MCourtney was great.
GAVIN BThe unit was very spacious and was just right for us. We were able to fit what we needed to in it and that is what we were looking for.
Tyson H | Online Move InEmployees are very helpful and caring absolutely great people
Donna R | Online Move InYou keep up with the good work with customer service and they’ll come back no
Bruce M | Overall ExperienceCourtney was the absolute best!!!
JESSICA T | First ImpressionsIt was a good place for my stuff . I did not have to worry about anything.
SERAH K | Overall ExperienceSecure and reasonable cost
Moustafa D | Overall ExperienceStaff was very friendly and helpful.
TIM L | First ImpressionsVery nice place to have storage very clean staff are friendly
Shaquille B | Overall ExperienceNice job - fifth year of using for summer storage. Keep up the good work!
tom j | Overall ExperienceCourtney was extremely helpful and accommodating.
KEITH M | Overall ExperienceGreat customer service, very friendly staff.
TODD E | First ImpressionsA year or 2 ago the place was broken into. Still could get under fence. Only mine was broken into.... that really stunk. Could very easily happen again since nothing was done even after new owners....
JAMES U | First ImpressionsI rented in Las Vegas, NV this year. All my info was in the computers.
FREDDIE B | First ImpressionsEasy transaction. I especially like that you provided a lock. The young woman who checked me in was personable, courteous, and professional.
Gary K | First ImpressionsThe staff was super helpful with the whole process.
Katherine G | Online Move InA little bit of confusion on units at the beginning but straightened out out
ROWENA H | First ImpressionsThanks for taking such good care of us!
tom j | First ImpressionsThank you for making it easy to move in.
Sandra H | First Impressions