The facility and the staff are excellent and absolutely everything is good. I rent trucks from there seven times a month and the staff are great. The manager’s name is Courtney Lambie. She is one of the best managers I have ever experienced in my life. The reason why I keep coming to that particular store is because of the great service of Courtney and it is obvious to me that her staff are well trained because even when she is not there, they have all been very professional and polite impatient with me. I have been renting Uhaul’s for 19 years for my nonprofit organization Kingdom Business ministries and one of the managers from the Corporate Office recommended that I come to that particular Uhaul because of the great Customer Service skills of the manager Courtney and she has never let me down I am so very happy that I made the choice to go there and I will stay there as long as she is the manager. Am I opinion as she deserves a raise because of her exceptional work ethic and respect towards others in the community. I am a community bastard, and this is the first time that a U-Haul store and manager have ever been this professional polite in the facilities is completely clean.
BARBARA DCustomer Reviews for U-Haul Storage of Douglas Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hey the ladies that work there are great, at pickup there was a line of people and I was having a bad day, only one young lady working but she moved that line out really fast, gave me great service and put a smile on my face. Terrific crew, give them a raise.
Delbert MCourtney was great.
GAVIN BVery nice people 👍
RICKY SI had a great experience and there was a very friendly and helpful staff.
WILLIAM SVery nice young man helped me.
DEBORAH FEasy check out and easy return. First time at this location and I'm impressed.
Mike FI haven't received a email receipt as of yet. Trailer was dropped off the morning of 03/05/25.
NELSON WBest service
LANE FCourtney, General Manager, and her staff maintain this U -Haul facility very well. Courtney got me on my way quickly, as always and Amariaha began checking the trailer over even before I left when I returned. It's good to know Courtney's team maintains their equipment well to avoid unexpected breakdowns on the road. Overall a great experience! I'll be back.
DAN LThe customer service is 10/10
GAVIN BThe unit was very spacious and was just right for us. We were able to fit what we needed to in it and that is what we were looking for.
Tyson H | Online Move InEmployees are very helpful and caring absolutely great people
Donna R | Online Move InYou keep up with the good work with customer service and they’ll come back no
Bruce M | Overall ExperienceHad a poor experience with the app and online pickup. App made me re- enter information several times. The online reservation, the onsite location was unmanned and after 45 minutes. We called for support 1st agent tried to upsell me additional services. 2nd agent took awhile to resolve the no show and directed me to the official location. That guy was great. Would not recommend the app or online reservations, only in person.
CRAIG ACourtney was the absolute best!!!
JESSICA T | First ImpressionsEverything and everyone was awesome and awesome and a pleasure to deal with. Thank you.
MATTHEW NNicole checked me out and Courtney, General Manager, checked me in promptly with a friendly smile. I always feel appreciated as a valued customer by everyone at U-Haul Douglas Road in Mishawaka, IN. Thanks Courtney and Nicole!
DAN LIt was a good place for my stuff . I did not have to worry about anything.
SERAH K | Overall ExperienceGreat service at both the rental and drop off locations!!
MIGUEL DThis was our second trailer rental this week. Again, as with all previous experiences with U-Haul of Douglas Road in Mishawaka, IN, we were treated exceptionally well by Courtney, General Manager. Glad to know we can always count on Courtney!
DAN LOver priced. For two hours with cheapest box truck. Total came out to around $70 very expensive for just two hours. 8 miles from storage unit home we took 2 trips all together and they charge $1 per mile. We also paid for the gas. No minimum miles came free
JASMINE LOnce again, Courtney and team exceeded our expectations and our trailer rental experience occurred without a "hitch". We have become weekly renters from the Douglas Road U-Haul center and have confidence that the equipment we need is readily available.
DAN LCourtney, General Manager at U-Haul Storage of Douglas Road in Mishawaka, IN, took excellent care of me and went above and above to provide the specific type of trailer I needed, which literally saved me hours of loading and unloading work. Nicole, one of Courtney's able staff, quickly handled my trailer return. I see no reason to go anywhere else.
DAN LHave cruise control in all the vehicles.
DIANE BEverything went as smoothly as possible
THOMAS OThis U-Haul location provides excellent service. I've rented from U-Haul locations all around the area. This one is much much better. A month or two ago I started using only this one. Everyone there and especially the GM are very professional. They explain everything well and are much faster getting me on my way! -- John Davenport
JOHN DEveryone was very friendly and the whole process went very smoothly. I will definitely use them again for all my moving needs. I give them 10 stars.
JUDY AWe have rented several trailers from Courtney at U Haul on Douglas Road in Mishawaka, IN recently. The experience always goes very well without a “hitch” and she makes us feel like we are her most important customer. She is always friendly and professional.
DAN LFlawless
ANDREW MCourtney was so helpful! So professional + made the moving experience surprisingly delightful
Pamela HThe check in and check out attendants were very helpful and friendly. We would recommend this location to anyone needing to rent moving equipment.
PAULA KNothing. Courtney provides consistent, friendly service that makes renting from her a pleasant experience. Quick and easy hassle - free every time. She even calls back if she missed my call! That courtesy is rare these days.
DAN LThe employee was very courteous, polite and informative! We will definitely use this U-Haul location again!!!
MICHELLE CSecure and reasonable cost
Moustafa D | Overall ExperienceNot a thing. Courtney and Company are the best!
DAN LNone. Courtney and her team are great. Best UHaul experience I have had!
DAN LVery helpful and accommodating staff, clean van, great experience overall! Thanks!
NATHANIAL KVery helpful staff.
DAVID BEasily the fastest and most friendly service I've had at a truck rental.
DAVID WGreat customer service, glad I choose that location.
SCOTT ATop notch service. Very friendly and helpful!
SUSAN RThe staff is wonderful, especially the manager. The equipment is cleaner than any location I’ve rented from previously. I will continue to rent from this location each time I need a truck or trailer. Thank you.
GAVIN BCourtney L helped us and was AMAZING! She was extremally knowledgeable and so nice in our situation. She definitely went above and beyond. She is a true asset to your company
HEATHER IEquipment and service was great
GAVIN BGentleman at the desk was very friendly and helpful. I highly recommend this location.
JESSICA VPrompt, courteous service. Staff were very helpful.
RICHARD RCourtney was very helpful. Cleanest U-Haul truck I’ve rented. Thank you.
GAVIN BAwesome staff, friendly and helpful. Polar opposite of my experience on the other side of the tiwn
Alexander CI downloaded the app and tried scanning the QR code on the orange box but it wouldn't work. I don't know why. I gave up because my hands were freezing
VINCENT GThe girls ive delt with are awesome. Ty for you time.
LAURIE BThe employee who helped me was very cheerful and pleasant. She deserves acknowledgment.
BYRON TGood
VASILE SGreat service
VITO LEvery employee I spoke to was beyond helpful and so nice to talk to!
AMBER HEverything was fine until I returned it today inspection of the outside the vehicle was't done unknown what she was doing with the mileage info I requested several times why was I charged so much she repeated the same answer you will be getting your credit of ( the amount) I said that wasn't the answer to my question Finally the 3 times I was getting frustrated she said I don't know it will be on your email She never returned my copy of the paperwork I gave her to look up my account Lord knows who has my info that was listed on there Ending service was very bad she must have been covering for someone at lunch 1:45 or so
ROSE TThe girl in Mishawaka was absolutely wonderful she was so helpful she should be a manager
DANIEL EVehicle needed service and the oil needs to change. I burned a lot of gas because of no maintenance in the truck
EMMANUEL PThe service they gave me was good i like how the people gives the best service and quick
Kabasha MStaff was very friendly and helpful.
TIM L | First ImpressionsI had an issue with my equipment which delayed my return by a day. They were very accommodating and understanding. Made a bad situation much more bearable. Thank you for your kindness.
ANTHONY BVery nice place to have storage very clean staff are friendly
Shaquille B | Overall ExperienceThe trailer was one of the best I've pulled.
THOMAS GThe check in process took a little while. Also, I could not use the pick up feature from my online account and had to wait on line to do the pickup. Also, the van I was given had issues changing into shifts -- at one point, I had the car in reverse but it changed to neutral because the shift was rather loose. The gentleman who helped me with pickup was awesome and did a great job!
CHRISTOPHER AThe location wasn't the problem. It was your janky app and website and ten different answers from different representatives. So confusing and contradictory. It was an awful experience.
cindy hJust was very confusing overall with returning the truck. Told the worker that I would be traveling to Chicago after picking it up at 2, was never explained to me that the truck needed to be back at 5. Figured the employee would have said something along the lines of “hold on, it doesn’t seem you’ll be back in time traveling that distance”. So had to call the regional center which told me that I needed to extend my time slot as the location is closed. Thankfully to no charge, other than that my experience was solid 👍🏻
BRENDAN SNice job - fifth year of using for summer storage. Keep up the good work!
tom j | Overall ExperienceCourtney was extremely helpful and accommodating.
KEITH M | Overall ExperienceGreat customer service, very friendly staff.
TODD E | First ImpressionsA year or 2 ago the place was broken into. Still could get under fence. Only mine was broken into.... that really stunk. Could very easily happen again since nothing was done even after new owners....
JAMES U | First ImpressionsI rented in Las Vegas, NV this year. All my info was in the computers.
FREDDIE B | First ImpressionsEasy transaction. I especially like that you provided a lock. The young woman who checked me in was personable, courteous, and professional.
Gary K | First ImpressionsThe staff was super helpful with the whole process.
Katherine G | Online Move InA little bit of confusion on units at the beginning but straightened out out
ROWENA H | First ImpressionsThanks for taking such good care of us!
tom j | First ImpressionsThank you for making it easy to move in.
Sandra H | First Impressions