Customer Reviews for U-Haul Storage of Duwamish

Rating:

2.0

My experience wasn't that great I had movers ready to help me move into the storage it was delayed due to issue with you all and storage I was given the wrong storage unit but the person who helped me quickly realized so they assigned me a different storage when getting to the third floor the storage how to lock on it and we could not access the storage so I did not feel like walking back down so I called I was put on hold for at least 10 minutes I hung up and called back I was told to come down had to wait just a little bit finally got the storage unit then I don't believe they price match I happened to find out that public storage is extremely less for the exact same size storage that I currently rent at this facility

Rating:

5.0

I can't stop telling my friends about my experience and how amazing it was! I have to mention the few times I rented from the other place, they make you buy one of their locks; I forgot mine at home and when all the paperwork was done, the agent showed me where my unit was then thanked me. I was shocked and suddenly realized I needed a lock. I was gonna go back and buy one but decided to put my belongings away first. When I opened the door there on the clean carpet was a brand new lock! Because of that, I'm gonna shout from the rooftop how awesome Uhaul storage

Rating:

5.0

Great service!

Rating:

5.0

Always helpful staff and secure spot. Thank you so much!

Rating:

5.0

trailer followed like new it was great

Rating:

5.0

The staff was ever good

Rating:

5.0

Good helpful staff at both locations

Rating:

5.0

Staffs are friendly.

Rating:

5.0

Staff was professional and prompt. Helpful tips for safety and helped me upsize my equipment to next size trailer.

Rating:

5.0

So friendly!! So nice!!

Rating:

5.0

Keshawna’s excellent customer service and knowledge of the facility and policies really helped me amidst stressful circumstances.

Rating:

4.0

Make the return lane more accessible by making it 2 lanes… one for box trucks, and vans the other for trailers

Rating:

5.0

Service was prompt and knowledgeable. 5 Stars!

Rating:

5.0

Pick up and drop off location the same

Rating:

5.0

The facility I chose has much better prices than either U-Haul or Public Storage near me. So, I little bit more driving saves me quite a bit. The facility is clean, secure and convenient to use. I'm glad I listened to the store manager and did my research.

Rating:

5.0

Trailer still had dirt in it. Love this location and the welcoming friendly staff!

Rating:

1.0

I've rented from this location many times in the past. However when I rented 5 vans from this location the new woman in charge was very rude. She needs serious training in customer service. I will not rent from this location again if I can help it.

Rating:

5.0

This location is one of my favorites, it has a garage, a good elevator and is always available; it is a very nice place, I liked it a lot.

Rating:

5.0

This is such a nice location with plentiful parking , new equipment and friendly helpful staff.

Rating:

5.0

Crude control! USB-c or bluetooth

Rating:

5.0

The key I was given had an R2 on the key ring but the van had R1 on the windshield so I wondered around the lot for a bit until I found the correct van. A bit annoying but nothing worth making a fuss about. FYI for the next folks

Rating:

5.0

Container arrived very quick and everything was safe and sound. Staff was very friendly and helpful.

Rating:

4.0

Storage is great, well kept. Alarm sounds if I don’t check in(this is a plus). Leaving the unit was our down side. Employee said there short staff and couldn’t help out so I waited to give few more days. Anastasia assisted me over the phone for check out. Was very upset and scream to the last of our conversation just because I mentioned short staff. Hopefully next time I go she’s in a happier mood.

Rating:

4.0

Pay better attention. My trailer was not checked in property so I started getting texts asking when I would be returning it. I did receive a final accurate receipt. People were nice, service was fast. This is my second time here.

Rating:

5.0

Excellent amazing wonderfull

Rating:

4.0

For UHaul central: Make it very clear when containers are accessible. Both loading and unloading, the central office says you have more time than the local offices allow

Rating:

5.0

The employee was wonderful

Rating:

5.0

Very kind and professional about everything.

Rating:

5.0

Great customer service!

Rating:

3.0

Make sure your phone lines are actually turned on. I had multiple days when it automatically sent me to a central number. Improve your communication between the different departments and the customer. When you say you will call back, actually do it.

Rating:

5.0

The workers there were all very friendly and helpful

Rating:

1.0

I was very disappointed in the service. Management was thoughtless and unprofessional. Management is not solution oriented. Communications with staff was an emotional draining and I wouldn't recommend it to anyone.

Rating:

1.0

I recently visited this location with my brother-in-law, who serves in the military. Unfortunately, our experience was deeply troubling due to the discriminatory behavior exhibited by the manager. Before discussing our reservation, I observed the manager treating customers of color poorly while being warm and welcoming to white customers. This pattern of behavior was evident even before I discovered that my account had been flagged due to an association with someone else. The manager made the process unnecessarily difficult and informed my brother-in-law that he could not rent because he was associated with me. Her demeanor was rude until I requested the head manager's contact information for the location. She provided a cell phone number with no identifying information for the person I was calling. Despite paying the balance required to proceed with my reservation, I made it clear that I would be filing a formal complaint regarding the ill treatment of people of color compared to white customers. I witnessed a black customer who had reserved two dollies being treated rudely and without compassion. Her coworker had to remind her that she could offer this gentleman a dolly that was for sale in the showroom. This unprofessional and biased behavior was unacceptable. I have previously used this location without any complaints, but the difference in treatment this time was palpable. I will never use this location again and will warn my friends and family about the head manager's behavior. I plan to reach out to address this situation further, as I believe this manager is racially profiling individuals. After I warned her that I would be lodging a formal complaint, her attitude changed, but the damage was already done.

Rating:

5.0

Think the guys name is Jake or Jacob? Super nice guy and very helpful. I was in and out very fast for pickup and return. Will definitely use this location again.

Rating:

5.0

Super friendly staff plus a clean and convenient location. I have already recommended this location to friends and associates.

Rating:

3.0

Devin is new to location so he gets a pass. (Did not know about down elevator or so he said, also didnt know much at all about the key fob for garage had to ask someone else. Garage process never was explained to me, i had to ask. But he was very friendly. He hopes you bring him to your location full time Anastacia. Lol. Freight elevator in north tower down. Very inconvenient. Lady checking out complained of mold. Hope to not have same experience. Otherwise. I’m good. I don’t usually participate in reviews. But you caught me on a late night with much on my mind and nothing to do. Lol

Rating:

5.0

For the past 5 years, we do 4 or 5 conventions a year, these are big events for our business and they are rigorously scheduled. Load in and load-outs are done on a very rigid schedule, so everything has to work. We mostly rent a 6X12 enclosed trailer or on occasion a full-size 15' truck. We have been screwed several times when the roll-up doors have gotten stuck or were not operating smoothly. Most Uhaul locations have limited equipment. We have found that the Duwallmish location has the a large inventory and a very accommodating staff. The equipment that we have rented there has ALLWAYS been clean and reliable. If I have an issue, they will address it and take care of it. I drive a few extra miles to them just because....

Rating:

5.0

I talked to the Duwamish employee twice and he was very helpful both times. Made me feel comfortable.

Rating:

5.0

Best storage and staff I have ever seen

Rating:

2.0

I rent the same trailer twice a year, every year for the last 15 years. 50% of the time my reserved trailer is not at the location. But... when I show up there were 13 trailers like I reserved. However, I was told they are one way trailers. I don't give a flying F what UHaul has them coded as. I reserved it days in advance, showed up on time. It shouldn't take an act of god to release a trailer. In the past they made me drive an hour to other locations to accommodate the poor system. Customer service lady was awesome but hands tied and had to call for supervisor.

Rating:

4.0

I was informed that I'd need to get gas in the truck soon, with the reason that gas gets stolen from the vehicles frequently. When I got in the truck, it didn't even register on the fuel gauge and I had to find a gas station asap! There needs to be better control especially when I'm instructed to return it with a minimum of 1/4 tank. It cost me $125 and 2 stops at a gas station, to ensure the 1/4 tank for return.

Rating:

3.0

The signs indicating where to drop off were knocked over... presumably by the wind and made it difficult to know where the correct drop-off location was located. Need to get better signage that is not susceptible to being blown over.

Rating:

5.0

The truck was very dirty, outside and inside. But we got the job done!

Rating:

5.0

Rental had previous damage.

Rating:

5.0

Kieresia was fantastic! A consummate professional. Thorough, engaging, great listener, 100% top notch! I would recommend she should be considered for a promotion when the right opportunity presents itself. Finally, with her leadership skill set, you are blessed to have such a wonderful human being as your first point of contact both on the phone and in person. *****5/5stars.

Rating:

5.0

My experience with this particular U Haul has been excellent, the staff has been accommodating, friendly and on top of EVERYTHING! I would wholeheartedly recommend this facility to everyone.

Rating:

5.0

Excellent

Rating:

3.0

Was moving in today was asking the staff was it possible to get let in because my family was moving they wasn’t responding back in regards to getting the key. The staff was not helpful at all. Actually, she was pretty rude in regards to being able to really want to help her assist

Rating:

3.0

Your movers in Chicago (where the move started) that selected from your list were terrible. They were 4 hours late and didn’t even bother to protect the furniture with the blankets provided. My furniture arrived damaged because of it. Using U-Haul and Movers Inc, I would not recommend to anyone. I will be seeking compensation for the items damaged.

Rating:

3.0

The cab had a weird smell. Otherwise truck was good.

Rating:

4.0

This was not my initial drop off location, the location on 200024 International Blvd was it. The manager Deven was unprofessional and rude, the encounter with him was the worse I’ve had with an uhual person in all my years of being a customer of uhual. He was rude and rude!

Rating:

5.0

Very professional pickup and drop off. Had a slow leak in tire and roadside assistance was there within 60 mins and changed the tire quickly and effecient.

Rating:

5.0

Great Customer Service and Exceptional Patience. Thank You for Helping Me figure out the Trailer Electrical Issue.

Rating:

5.0

The rep who helped me was awesome. Very helpful and knowledgeable.

Rating:

4.0

The Customef Service Rep. was great no waiting and was very helpful

Rating:

5.0

I have used this location a number of times and the service has been excellent each time. When my son was looking at U-Haul trucks to help him move, I told him to use the Duwamish River store. Glad he did. Olivia was very helpful by answering our questions and even offered to give another vehicle if we couldn't live with the minor cracked mirrors. Thank you Olivia. I think it is Olivia. Regardless, you know who I mean. Oh! Thanks U-Haul. Clayton 206.962.1330

Rating:

5.0

I understand there was damage and you needed to charge me for it but just charging my card without any warning was rude. You should have contacted me to let me know. Thankfully I had the money in the bank but what if I hadn’t.

Rating:

1.0

Not good customer service they said oh we didn't have your reservation ready and instead they sent it to a different uhaul location.

Rating:

5.0

They have a good service

Rating:

5.0

Superb service. Highly satisfied

Rating:

5.0

This is a great team at the Duwamish U-Haul. An energetic and connected team of positive people! I had a great experience renting from these folks. Happy New Year!

Rating:

1.0

1. A week prior to my rental date, I reserved a truck from a different location. The night before my rental date, I got a call saying that the truck would not be available where I had made my reservation, and instead I would have to rent from a location 7 miles away. This means I not only wasted 35 minutes of my time driving back and forth, but also had to pay an additional $22.26 in mileage fees, plus gas. 2. When I showed up at the location, although it was during regular business hours, the door was locked and no one was inside, causing me to wait another 10 minutes. 3. When I did get the truck, it didn't have any gas in it--to the point that I wasn't able to make it even 5 miles before running out of gas. 4. When I rented the truck, I was told that since it didn't have any gas in it, if I brought it back with a quarter of a tank, I would receive a credit of $51.75. I returned it with a quarter tank, but only got a credit of $33.00.

Rating:

1.0

The first truck had a dead battery, the second truck ran out of gas within 6 blocks of where we picked it up at uhaul. They said the second truck was a one way and we were to drop it off at the Burien store. We got there and they said they didn't have room. Then we were sent to another location and wrre then parked on the street. Not even in a lot. Sketchy at best.

Rating:

5.0

Brandon was very helpful- despite being the only clerk.

Rating:

4.0

The van was acceptable, but not particularly clean. I also found the app to be slow and very 'klugey' when I was trying to return my van after hours at this location. That said, I AM very impressed with this U-Haul location and its staff overall. I am seriously considering renting storage space here.

Rating:

4.0

Are experience started at the Burien location with an air issue in the tire and the employees wanting us to still take the truck. Then we were sent to the Duwamish store. After a wait we had a new contract and sent out to get our truck. After a search through the parking lot we found the truck. Only, the key wasn’t for that truck. Then we were told they didn’t have the key for that truck. So then we waited and got another contract and were sent out to the parking lot to find our truck. Only that truck was on empty though we were told it had gas. Finally 2 hrs after are original pick up time we were on our way. Then when we went to drop the truck off in Yelm at the given address the location was closed. So we called and spoke to a women who told us to leave it there. We also let her know that we left the truck with just under a quarter of a tank of gas. It was not the experience we were looking for. Also the fact we were encouraged to take a truck with air issues. It was 30psi lower than what it was supposed to be. Not safe!!

Rating:

5.0

Tiara is a valuable employee thanks

Rating:

5.0

Make sure the Angel that helped us gets a holiday bonus!!! It’s a stressful time for us and they were SO PATIENT AND KIND!! Very knowledgeable too! Feeling gratitude today.

Rating:

3.0

The online verification and photo download is not user friendly. This function added an additional 20-30 min after 4 attempts to make it work, I had to get the 1 person working to help me with it. Ultimately she had to do it all herself, even having her own trouble with the system. Staff was friendly and helpful.

Rating:

3.0

I received many broken items.a few of the boxes in my inbox had fallen.

Rating:

5.0

Service was good and easy in and out!

Rating:

5.0

Everything about this experiencewhat's easyinconvenienceand the unit His faculty was super clean

Rating:

4.0

It can be confusing

Rating:

5.0

Staff are very friendly.

Rating:

5.0

Manager was friendly and easy to work with. It’s a great facility.

Rating:

5.0

Such welcoming staff and environment. Really love this new facility in Duwamish.

Rating:

5.0

Amazing help with our storage and Uboxs

Rating:

5.0

10/10 staff and manager, most definitely coming back if need storage again.

Rating:

5.0

Great experience with U-Haul in Duwamish.

Rating:

2.0

Rental truck was filthy in the cabin area. .The gas tank was at 3/4 at time of rental... It took an hour to check out of storage Different staff telling us different things. The young kid didn't know his job. Please refund the $52 and change it took to fill the gas tank..

Rating:

5.0

This is hands down THE best storage facility I have ever used. Tiara was absolutely amazing and although the online reviews had me very nervous to come here, she eased my fears with her helpful and friendly demeanor. Thank you so much for lowering the stress of moving. Tiara is a gem and even though I live much closer to multiple Uhaul facilities, if I ever need services again I will only come back to this location because of her!

Rating:

5.0

Great experience so far. Checked all our material into the storage. Indoor ports for unloading are great and plenty of trolleys available!

Rating:

5.0

Keep up the good work

Rating:

5.0

My beef is with the website. I reserved a small trailer rental a week ago. Site indicated one was available 2 miles from my Issaquah home. The reality was none was available anywhere in metro Seattle. The day before pickup I had to accept a large more expensive trailer 20 miles away.

Rating:

5.0

Professional and efficient!!!!;

Rating:

4.0

Good and secure place for your storage needs. The only exception was one time I had paid and they had a lock on it and no one was there so I could access my unit.

Rating:

5.0

LOVE the climate controlled pull in loading bays!

Rating:

5.0

Staff are consistently professional, helpful, patient and kind. Exceptionally customer-service focused. Every interaction was outstanding. Rare these days, so very notable.

Rating:

2.0

Rude manager. Very argumentative and unhelpful, would definitely recommend going to other places rather than having to deal with her

Rating:

5.0

Tiara is very calm and organized and helpful. Please give her a raise.

Rating:

5.0

Amazingly smooth process to rent storage online and then move in to the space with ease via the designated, secure interior unloading and loading area with carts provided and a freight elevator. Kudos to U-Haul on this buildings conversion from an office building to storage!

Rating:

5.0

I had 2 storage units. One was closer to home and I hated that place. I would be angry every time i had to pay my monthly rent. I was glad to be rid of that place. This location is always friendly and helpful. The rent stayed the same for 2 years! I would highly highly highly recommend this uhaul over all others in the Seattle area.

Rating:

5.0

Staff was always helpful and kind. Storage facility ALWAYS CLEAN bathrooms always clean and stocked! I only left as we moved and needed a closer storage unit! I highly recommend this facility!

Rating:

1.0

If I could select zero stars I would.

Rating:

5.0

This U-Haul facility is exemplary in customer service and goes above and beyond to keep there customers returning. Thank you to Tiara and her solid team.

Rating:

1.0

Staff was rude and was not helpful

Rating:

5.0

It's great that the alarms are hooked right to your unit and drive up access is awesome

Rating:

2.0

It was not made clear that a 10x20 was not ine space, but 2. Each in the other side of the floor. The maximum truck height was also not communicated or we may have selected another location.

Rating:

5.0

The General Manager, a woman no doubt, was phenomenal!!! I apologize I cannot remember her mane and do not want to discredit her by putting in this comment wrong, however, she was friendly, executed excellent customer service, was patient with me and her staff, and I could not say enough great things about her here!!! By far the BEST experience I’ve ever had with U-HAUL and I am a lifelong customer of U-HAUL from across the nation!!!

Rating:

5.0

Great staff. Very helpful

Rating:

5.0

Online move-in was very convenient since I had to move in after hours. Instructions on access to room and the load/unload bay were not entirely accurate. The facility is very clean and well maintained.

Rating:

5.0

The facility is very modern. It is well lit and secure. I like the use of the code before entering the unit and after leaving it.

Rating:

5.0

Tiana was great!

Rating:

5.0

Tiara was GREAT. She was extremely helpful to me, kind and courteous.

Rating:

1.0

It was okay.

Rating:

3.0

When you need help with storage or have a question, the staff at the desk are busy helping rental customers. Staffing seems to issue at times there was only 1 person covering the entire facility so the line was very long

Rating:

5.0

Excellent! Excellent. Excellent! If I could give this place 10 stars. They would still deserve more. They were great and the storage was clean, carpeted and well maintained.

Rating:

1.0

We drove from Spokane to Tukwila about 4 hours to get our stuff out and ask them about locksmith but they expected us to call on our own due to their policy I feel like they weren’t helping they just doing their job and locksmith is very expensive to pay to fix the lock it wasn’t worth it cost me $478 about 3 minutes it’s done it wasn’t even worth anything it’s stressing out over our money I understand why they cares about the “money” all they wants. I wouldn’t go there again they just don’t help in way.

Rating:

4.0

Staff is great and very helpful and the facility is in great shape but it closes far too ealry. Please make 24 hour. Thank you.

Rating:

5.0

This particular uhaul storage facility should be the example for all facilities. I had previously tried another location and moved as there was poor access, security and lighting. In definite need of updating.

Rating:

2.0

service was GREAT!!!!!!!

Rating:

5.0

Tara M was extremely thorough and clear while she walked us through the facility and answered all of our questions. Give her a raise!

Rating:

5.0

Thanks costume’s service

Rating:

5.0

Acquiring a unit was a breeze online. Super streamlined! Moving out was just as easy. There is a community "Goodwill" section where you can find goodies or leave goodies for others. Entry and exit is smooth, especially if you get in one of the parking bays. Overall incredibly clean and nice bathroom facilities as well.

Rating:

3.0

This storage has major design flaws and whoever decided to randomly place these tower columns inside the storage spaces themselves aught to be fired immediately

Rating:

5.0

The staff were awesome. Friendly and reassuring.

Rating:

5.0

Thank you for service

Rating:

5.0

The staff at the Duwamish U-haul were all courteous, helpful and willing to assist. I have rented from this location before and now am using their storage services. They are always pleasant and accommodating. I would recommend them to anyone looking for quality rental and storage.

Rating:

4.0

My only problem, was every time I opened my unit the alarm went off. I mentioned it twice, but it was never resolved.

Rating:

5.0

The employees there were so nice helpful and respectful thanks again for all your help and great customer service

Rating:

5.0

This facility was by far the best storage facility I have ever used. I've had to store my belongings several times over the years & I've used several different companies/facilities. The staff & facility were above par. Staff was always courteous & professional. The facility always clean & easily accessible. Things I liked most was the ability to park in a garage setting making it feel more secure, convenient & accessible; use of an access card instead of having to punch in some code; & by far the coolest was the "Recycle & Reuse" space in the garage where people moving in/out & buyers of auctioned units could place items they no longer needed or wanted but still usable instead of trashing them for others to grab!! No other place I've used had this & I got some great items from this as well as "donated" some items as well. Kudos to whoever brought this idea to fruition! Thanks for a great experience & if I'm ever in need of storage again I'll definitely be back!!

Rating:

4.0

Great staff. Thumbs .

Rating:

5.0

Loved the unit!

Rating:

5.0

I loved how secure, well-lit and convenient moving in and out was for me. The staff was always very helpful!!!

Rating:

4.0

Need more funciaonal elevators

Rating:

5.0

Love the repurposing of using existing, empty buildings. Love the drive in loading area, out of the bad weather.

Rating:

4.0

Thank you.

Rating:

5.0

Exceptional customer service. I changed my reservation a handful of times and there was never any push back or details missed. Would highly recommend U-Haul.

Rating:

5.0

This is th biggest, cleanest, most efficient UHaul facility I’ve ever seen. I’m quite impressed.

Rating:

2.0

Upon check in my reservation wasn’t there and the service techs couldn’t do anything to help me figure out where the reservation has gone even though your guys 800 number had called me and confirmed the reservation. Upon check-in it was a huge mess and I ended up paying more than I was expecting. Upon move out, the systems were down again. I was told I was clear to go and then received mail saying that I was behind and that I had a lien against my storage unit that was now empty for a month. Pretty horrible experience on both moving in and moving out.

Rating:

5.0

Tari/Toni(????) - young girl 9:00 am Saturday 9/16 at Interurban/Tukwila store was extremely helpful, efficient, helpful and kind. I’d hire her in a heartbeat for any job. I’d been helped previously on an earlier visit by an equally helpful, knowledgeable young man. I’m very impressed.

Rating:

5.0

Very helpful staff

Rating:

5.0

Just a little understaffed for the amount of customers there at the time. Maybe because of the holiday weekend?

Rating:

1.0

My unit was broken into within hrs of moving into it... And even wit insurance, uhaul found a way to not hafta cover it... So, I'm out $2700 worth of stuff... I believe it was staff that did it and they refuse to give up the security tapes so I can pursue criminal charges...

Rating:

5.0

Thanks.

Rating:

2.0

Only 1 bay to load unload available. Vacated after 1 month.

Rating:

5.0

I would to say thank you to Tari for helping us check in and she’s so sweet and very helpful. She is so knowledgeable and very friendly.

Rating:

2.0

Had a very difficult time talking to the storage facility itself, I’d call and be transferred to the UHaul call center. I needed information only the facility could provide

Rating:

5.0

Myra was wonderful!

Rating:

4.0

We actually moved our things in today. On our floor the lights turned off to dim around 1:30 pm . I thought this was weird and it was also frustrating that the HVAC seemed to not be working. We were using our phone flashlight feature see to lock our unit and to place our thing. I hope I won’t need a lantern for my next visit

Rating:

5.0

A large.customer friendly facility. I am very impressed. From Brian Morris

Rating:

5.0

This is a beautiful place and friendly staff. Tari is the best and so helpful. This will be my go to place for my next rental. If I knew about u-haul containers and free storage I would have done my moving by using U-Haul containers for delivery.

Rating:

5.0

My husband and I accessed our new storage unit at about 9 pm. The hallways on the second floor were dark. We required our phone flashlight to find our unit, unlock it, and look over our belongings. At one point an alarm down the hall went off. This rattled us as we couldn’t see anything. Glad my husband was with me. It seems the lights should stay on or have motion sensors to turn on during access hours. I will likely only access our unit during office hours from now on. Otherwise I appreciate the cleanliness of the facility and the friendliness of the staff.

Rating:

5.0

Nice new facility. Clean. Moving carts available are very helpful. Inside parking to unload is very nice.

Rating:

1.0

Manager Tristan B denied my access storage that was set and ready to go over an unpaid uhaul that there was a lot of confusion about and notes left for the manager of store to see during business hours that he refused to acknowledge. To be specific, he said, “I do not have to read those notes I can do as I feel. The U-Haul customer service team (via phone)has no say on what happens at the in person locations. My stuff is still currently in the U-Haul at the store I was to unload at and is an ongoing issue that has been beyond stressful!

Rating:

5.0

Really clean and modernized facility. It was literally the cleanest storage place I’ve ever been to. The front desk kids can be a little clueless and non chalant at times but overall it was a great experience.

Rating:

5.0

Maria is awesome and very much enjoyed conversing with her.

Rating:

4.0

Everything was great but they needed more staff to avoid long lines

Rating:

5.0

Maria provided excellent customer service.

Rating:

5.0

I stored my things exactly one year at this location and it was perfect for my needs as I didn't think I'd need a storage unit longer than a couple of months when i moved things in. However, it took a year for me to get into a comfortable living area for my work. During the year, it was nice to have the hours in the evening to go get things or put things away after arriving into Seattle off jets. I'm thankful I opted for a little bigger unit as my things accumulated over the months. The convenience of your bathrooms were also appreciated for times of reorganizing things in my unit for accessibility. "Grab 'n go" times required better planning for organizing which took hours to situauate and structure my stored items since I was living out of hotels. There were times I'd change into one of my uniforms in your bathrooms and go right into work. I kept a lot of my clothing hung up in my unit. If I needed a place to keep my things, this was as good as it got for exactly what I needed. Thank you, Duwamish U-Haul! 5 stars all around for fast, friendly service when I needed it. Excellent service and convenience of location.

Rating:

5.0

Everything about this facility is commendable - from staff behavior to the security aspect of the building.

Rating:

4.0

Yesterday I moved out of a ubox into a storage unit, however my account has not been updated and I was told it would occur last night. I spoke with a team member today and she said they would ensure it is done today and I would not be charged for today. I’ll need to continue monitoring this until it’s done. Also Yesterday I booked a 5x5x7 unit but upon entry I realized it was too small and asked to go up a size, I was charged a change fee of appx $15. It seems poor policy to charge for a same day change which resulted in a more expensive unit.

Rating:

5.0

Great experience. Reasonable price. Also just so convenient having the trucks and storage unit in one location. Highly recommend!

Rating:

5.0

Staff is amazing and the facility is very clean

Rating:

5.0

Frendly,helpful, informative

Rating:

5.0

very friendly and helpful, also had a lot of availability

Rating:

5.0

Staff is very friendly, knowledgeable, and professional. I am very impressed with how Tari handled my concerns and provided me with options.

Rating:

5.0

The excellent was for Kaitlyn, who did such an amazing job and was just as friendly & helpful as could be. Also, Alex was another great person and I appreciated them both so much. Thanks, Cynthia

Rating:

5.0

Excellent place to store belongings. I appreciated the security measures in place and could rest easily knowing there wouldn't be an issue there.

Rating:

5.0

Great work. Great customer service.

Rating:

5.0

This facility has an excellent climate controlled area for loading and unloading. It was such a nice place at a stressful time. Thank you.

Rating:

5.0

Alex and Marti were great!!! Fantastic customer service, made sure all my needs were met, and walked me to my storage so I can see if it was going to work. I highly recommend them to anyone that may need storage

Rating:

5.0

April and team were all awesome

Rating:

5.0

KJ made our experience extremely enjoyable. Uhaul Interbay reserved a storage unit that didn’t fit anything from our truck and didn’t want to cancel. So it was a nightmare, but going to Duwamish and with the help of KJ, she made our move extremely pleasant. Glad our things are stored there! Thank you to all the staff for their help. Facility is super clean as well.

Rating:

5.0

Alex was awesome. Wry acccomodating

Rating:

5.0

it is very refreshing to rent from UHaul and have a professional esperience.

Rating:

5.0

Alex went above and beyond every time I was there. He made the entire experience as smooth and streamlined as it possibly could be.

Rating:

5.0

You had both vehicles and storage that we needed to make our move work.

Rating:

2.0

The hours suck. And it was dark near my unit

Rating:

4.0

I did not fully understand the check in and check out procedures. In particular, I did not understand that I needed to check in at the loading/unloading area in order to prevent alarm being set off when I opened my unit or that I should check out when leaving.

Rating:

5.0

The customer service at this location is AWESOME. I have never had a bad experience with any vehicle rental. The storage units are clean, well lit, and easy to access.

Rating:

2.0

The person who helped us (Kaitlyn) was quiet rude and failed to communicate everything with us causing us to set the alarm off on our unit.

Rating:

2.0

Customer service is inaccessible for anyone who doesn’t have at least an hour to be on hold, the facility only has office hours for access hours and I need my belongings when i get off work, which i could not do here, they charged my card without my permission which i was told they could not do but made sure to wait until there was a late charge and several unanswered phone calls before doing so, they never answer the phone. I will never use U-Haul again for moving or storage.

Rating:

5.0

The people at this location are always friendly and helpful! No complaints with the service AT ALL. The only thing I would change is to make U-box retrieval a little more convenient. Sometimes it's hard to get that scheduled, but I don't think it's specific to this location.

Rating:

5.0

Excelente lugar.

Rating:

5.0

The staff was excellent.

Rating:

5.0

Alex was awesome. Showed me several units and took his time with me until I found a unit I was satisfied with. Very impressed with how clean all floors were and how neat and organized the main office was. Feel very comfortable storing my items there. The only negative thing that I saw was that they should close up the tops of the units so it doesn’t give anyone the idea of crawling over and stealing other peoples items.

Rating:

5.0

Alex was a great help, and all my experiences with the rest of the staff were pleasant and professional. Highly recommend!

Rating:

5.0

Outstanding customer service

Rating:

5.0

Se me olvido el nonbre de la joven que me ayudo es un guera delgada me atendio muy bien muy amable en todo momento me ayudo en todo lo que nesesitaba y pues yo los recomiendo tienen buen servicio, felicidades

Rating:

5.0

Friendly staff, clean unit (I think brand new), convenient loading areas and carts to use. Very good experience.

Rating:

5.0

5 stars across the board: Cleanliness, convenience and a staff that is professional and well informed. Would use again and recommend to anyone. Best uhaul location by far!

Rating:

5.0

Ms April was very helpful and so professional! She is the example of a dedicated worker who really enjoys the job. However; there is one worker not sure of her name but she has a broken ankle; sometimes she comes across as very abrasive with customers and it’s not a good feeling.

Rating:

5.0

Alex was amazing getting my unit conveniently picked out for ease of access. Thanks so very much.

Rating:

1.0

Still have not got my refund. It's been since August 27. How long does it take what a joke

Rating:

5.0

At a time where things are financially hard it was very refreshing to come across a company with the needs of people like me in need of a business that suites the needs of people today.

Rating:

5.0

Thanks y’all

Rating:

5.0

All great experience, office just seemed to always be closed when I needed them. But over all, great. would have been nice to be 24hour access but not a deal breaker because open to 10pm was enough, would be awesome if office matched.

Rating:

5.0

The two ladies were very nice and helpful and very professional

Rating:

5.0

Customer service was great!! Need more staff waited over an hour for service, but once I got help it went fairly fast. And the representative was very kind friendly and efficient.

Rating:

4.0

Though this is a new facility with an obviously new staff the store runs quite well and the employees always have assigned tasks to work on (as opposed to phone videos some employees do in other locations). Jenny runs a tight ship and not only her self but her employees have been right on top of any concerns we had while renting there. I've already had more than one person move into a unit in Dawamish.

Rating:

2.0

I choose the storage because they ware available for drive-up storage, but when I sign up, they didn't have a drive-up storage. It made my moving very difficult. I will never use your service.

Rating:

3.0

I wanted to be able to rent one unit for all my things, the comparison of truck load vs rental unit is not comparable. I ended to rent two units which could have been avoided if the advice with the customer service person could have been clear. She kept comparing other situations and not answering my question. Very frustrating

Rating:

5.0

Your facility was really safe and clean! Staffs are nice. Thank you!

Rating:

5.0

This storage is the best i have ever rented thank you for making me feel safe

Rating:

5.0

I've honestly never seen such a spectacular storage facility! It's very secure, very clean, super nice staff. I was blown away. Other storage companies should be scared. Because this U-Haul has not only brought it's a game, it showed up prepared for a showdown!! Kudos to U-Haul Duwamish/Tukwila.

Rating:

1.0

They run on a skeleton crew and complain about it. One lady had her phone keep going off durning our check in process and kept answering it and took care of her phone before customers. Also if we use the dumpster for example throwing away a garbage bag (just 1) it’s $100 no matter what even though we pay for storage each month.

Rating:

1.0

The online move-in process would be convenient if it didn't require the extremely long waits on your first visit. The unit, building, location, security system, and the staff are great. The amount of time to access my unit was awful. I filled everything out online so that it would be a quick move in. I waited in line for about an hour before I could use my unit. It took me longer to get my access than it did to unload my stuff, move it to my storage unit, tetris it in my storage unit, got back to the front desk because the lock wasn't in the unit as stated, get the lock, walk back to my unit, finish unloading, and lock the unit. All of that took less time than the wait to just get access to my unit. The three different staff members I interacted with were great. If they didn't have the needed knowledge, they quickly tapped someone that did, answered my questions, and resolved my issues. The fact that they were understaffed and had to continue to deal with people that were hot and tired after waiting in line for over an hour, makes me not want to support the company any longer. A friend rented a truck from the same location earlier this week. It took him three hours to get a truck, it wasn't the size he reserved, and he had to go to another location to get it. Again, the staff were great. Management (at the level that is accountable for staffing) needs to be trained or replaced as every person I spoke with at the location had a negative experience due to the lack of available customer service.

Rating:

5.0

Awsome 2 men helping out in 5he front, even when there was a miscommunication with upstairs they helped me so much.

Rating:

4.0

The access hours being restricted to office hours is going to become an issue when I start working and may need to change facilities. This should be communicated online, not something I'm not aware of until I show up after 7PM to access my belongings. The employees were nice enough to explain the reasoning behind the decision, it's just extremely inconvenient as I just moved here and am now restricted to business hours for unloading a truck with a time limit imposed by U-Haul. The staff is very accommodating and helpful and I appreciate them, their patience and assistance.

Rating:

5.0

❤️

Rating:

2.0

I set my account up online. But then they wanted to charge me and it was supposed to be free for the first month. So I called and the guy told me to just go to the office. So I did. And at the end of the meeting she said I didn't set it up o line, yet she didn't have to ask me any info because it was already set up online. She refused to give me my free lock because she said I didn't set it up online. I did. And also she said that the hours I could access my unit was only until 700pm, but the guy online said 10pm, and there were still people there after 700 so I don't get it. And I work till 5pm that's hardly time to get home and get to my storage. I have a 10ft uhaul truck in NY drive way and I need to empty it but there isn't enough time. So now what?

Rating:

5.0

Tameric/ customer service rep competent w/ strong relationship, communication, and technical experience.

Rating:

5.0

Your staff was top-notch! It is DIFFICULT TO IMAGINE a storage facility as clean. My experience was FAR FROM a "storage facility " experience!

Rating:

5.0

Really nice people's working there and helpful. thank you

Rating:

5.0

We haven't moved in yet but we will be checking it out on Monday when we do

Rating:

3.0

Mostly everyone was kind and friendly and helpful. I didn't have confidence in the skills of Jessie, mostly because he didn't seem to know too much himself and needed lots of assistance. While I don't mind training someone, it took longer than normal to check in. I had an immense amount of patience but that patience wasn't returned when I was using the stalls to unload my truck and they needed to go home. It seemed my time was not as valuable as their time. There should be a way to lock the facility to allow the customer to completely use the stall and have it lock behind them. Interestingly, the same 2 individuals that took a tremendous amount of time at check in were the ones demanding that we move out of the stalls. Additionally, dogs should not be brought to work. It's unprofessional. The truck check out was much smoother, likely because it was handled by the manager, and there's another younger lady working there that seemed pretty efficient.

Rating:

5.0

I completed a review for your business and will gladly reiterate very high praise for the staff; especially April, who has restored my faith in an abilty of humankind to provide exceptionally good customer service.

Rating:

5.0

The Experience was awesome the staff was very helpful cordial professional. I enjoyed the visit, and pleased with storage space. Thx

Rating:

5.0

Manager couldn't have been kinder.

Rating:

5.0

The people I've dealt with at this location, from inside the offices who I spoke with on the phone, to the people I spoke with at the counter, to the people I dropped my rental truck and trailer off with, were all a pleasure to deal with, kind beyond necessity, and made my experience with this location all top notch. Would recommend to a friend or family member time and time again.