Customer Reviews for U-Haul Storage of East Town

Rating:

5.0

Excellent customer service. Bob deserves 10 stars!!!

Rating:

5.0

Very easy experience. I’ve rented trailers from u-haul many times and it’s usually a very straightforward and smooth process. Mike and Steve were very friendly and had no issues with the trailer. Thanks guys!

Rating:

5.0

My experience was great, factoring in the fact that I had never driven a vehicle like that before. Only thing I wish was that it would have air conditioning

Rating:

2.0

We had a reservation in Pullman for a 10' truck. We found out the night before (when we were at the airport) they had no trucks available. They told us we had to drive up to Spokane if we wanted a truck. In Spokane, the truck was provided with no gas, the gas light was even on. When I went back in and asked about it, the explanation was that the gas was probably siphoned the previous night. We had rented the truck to move from Pullman to Boise. Once we left Spokane and drove back to Pullman, the first steep hill we drove down in which I had to apply the brakes to maintain a reasonable speed, the entire front end and steering shook violently. This continued the entire route to Boise, I ended up having to use a lower gear to keep the speed under control. Applying the brakes at any speed over 50 mph resulted in this shaking. Since we had to drop off the truck when the office in Boise was closed, I did call them on May 27 to alert them to this.

Rating:

5.0

The only downfall about one of my units is that there is a utility pole not right in the middle but kind of off to the side of it inside of it but I am still able to store my items with no problem. Extremely happy about the first month's free the online process was super easy and I'm very happy that I don't have to pay for the truck until I actually use it. Definitely recommend this to others thank you!

Rating:

5.0

I am a Long Time Customer since June 1968 and many many times since then...too many to count. I have always accomplished my objectives.

Rating:

5.0

Keep being awesome as you are!

Rating:

5.0

Bob the general mgr. was very helpful in getting me the trailer I needed. Drop off was easy and efficient!

Rating:

4.0

My only complaint would be that I would of liked it if it was a 24 hour access.

Rating:

5.0

THIS location was amazing and its staff very fast and efficient. We had reserved from another location in Spokane (on N. Division ) and when we arrived one of the lights on the 6x12 trailer did not work so they transferred our reservation to the E. Sprague Ave location which was ready for us and fast at getting us hooked up and on our way. Only great things to say about the E. Sprague location. (U-Haul needs the N. Division location to do a better job checking equipment so that reserved equipment is functional so customers don't have to drive to other locations like we did.) But E. Sprague location did amazing. The owner who checked us out and hooked us up was so fast.

Rating:

5.0

Great job guys

Rating:

5.0

Professional, polite service with a smile

Rating:

1.0

Maybe you should treat your customers better and not rip people off. You lied about hiw many miles I drove and took my money.

Rating:

5.0

The owner helped me load up my trailer. I was impressed by their customer service and helping me attach my trailer. Communication was proper and was clear about every aspect.

Rating:

5.0

Not a damn thing!

Rating:

5.0

Great service !

Rating:

4.0

Quickest and easiest pick up I've ever had. Nice personable guys too.

Rating:

5.0

Highly recommend this process for anyone needing to move things across the country.

Rating:

5.0

It’s all good

Rating:

5.0

Efficient attentive staff did a great job checking me in and out in timely manner . My rig did the job well despite being old with high mileage

Rating:

5.0

Great location, knowledgeable staff, prompt service. Keep up the good work.

Rating:

2.0

We’ll run and fast. But, too far from my destination.

Rating:

5.0

Easy reservation, easy pickup, easy return. They made it quick and trouble free.

Rating:

1.0

Be kind be clean

Rating:

4.0

The lady on the phone made the reservation for the wrong place and I had to call back to get it changed. When I picked up the trailer, he said I had to drop it off in another town because your system didn't show the Redding location. I think you could do better

Rating:

1.0

See comment above Heather Mccluskie 602 284 4788 Reserved under Gary Patry as driver Az to Wa

Rating:

1.0

When I rented my moving truck. It said there was 3/4 of a tank of gas. When I got the truck it was empty! I was told I would get reimbursed. Because the truck had no gas! When I’m I going to receive that reimbursement?

Rating:

5.0

Nothing. Keep up your good work!

Rating:

4.0

good service.

Rating:

4.0

The only thing was that this was not the location originally agreed upon and the pickup location was not the original location agreed upon. I was contacted by U-Haul to change the drop off location because the equipment was due for Maintenace. The equipment needed work before i rented it, that was obvious. I hope that this was helpful to make sure your customers are getting the quality of equipment and service you strive to achieve.

Rating:

5.0

Great customer service

Rating:

4.0

I thought I was supposed to put gas in the tank for the mileage I used the truck so I did, I only drive 16 miles so I put in $5 of gas then I noticed the u-haul office charged me $5.60 for gas! The gas gauge obviously showed the same amount as when I picked it up. anyway other than that things were good.

Rating:

4.0

I tried to make a reservation using the app, however when it came to payment I got an error message saying there was something wrong with my credit card and to call the 800 number. I did and gave the same card number and it was accepted. I did not enter the numbers wrong in the app. I tried it twice and double checked. Why wouldn't the so complete the reservation? Having to go to voice took extra unnecessary time.

Rating:

5.0

Easy getting in and out! Great location.

Rating:

5.0

Staff was very friendly, helpful and courteous. Easy in and out with no issues at all!

Rating:

5.0

Super quick and easy to check in and out. Staff was great!

Rating:

5.0

Samantha was very kind & patient. I had already confirmed my rental via phone and email, yet those poor girls at the store didn't have the correct information from whoever confirmed it the night before.

Rating:

5.0

Owner was great and made drop off easy.

Rating:

5.0

Staff were very helpful and accommodating

Rating:

5.0

Good customer service

Rating:

5.0

It was a good experience for all of us

Rating:

5.0

I’m happy with the stage and the facilities. When I receive my truck. I was told it was 3/4 full of gas! When I got in the truck it was empty! They said someone stoked all the gas out of every vehicle they had. I was told I would be reimbursed! When will receive that?

Rating:

5.0

Great service by support person (Josue). Quick & easy.

Rating:

1.0

The wait was really long and seems like no one knows how to process a cash payment and thinkni was over charged.

Rating:

2.0

Faster counter service, more knowledgeable employees.

Rating:

5.0

Nothing. The young man at the counter who helped me out was awesome! He was very knowledgeable, and efficient. Chosing this location definitely made my hard moving day actually bearable. Thank you!

Rating:

1.0

Make sure ALL your employees are on that same page about pricing. I was told by the employee I did pick up with that any milage over 20 miles "would not matter, don't worry about that" and quoted a cost estimate at $83. When I returned the vehicle my total was altered to $140, it would have been nice to know that those extra miles DID matter and would grossly effect my total.

Rating:

4.0

24 hour access would be better

Rating:

5.0

Bob is amazing

Rating:

5.0

Great customer service. Prompt and courteous and so convenient.

Rating:

5.0

Heather in customer support was great! I was 23 minutes late returning the vehicle, but U-Haul generously allowed my tardiness without further charges. Thank you!

Rating:

5.0

We arrived just after closing time. As an employee was getting into his car, he stopped to point out where to park the truck and the after hours key drop off.

Rating:

5.0

Great experience.

Rating:

5.0

Super easy to check out the vehicle, friendly staff and helpful⭐️⭐️⭐️⭐️⭐️

Rating:

3.0

Well beginners - I had initial reservation for downtown on 3rd ave. Got call at 130 reservation was for 5pm. They wanted me to go to different location 7 miles away to pick and return to diff location even farther. Suppose to get a discount but arrived at said location and it didn't appear to be discounted - gentleman revised info and I got originally price I signed up for but ultimately the entire thing cost me more due to pickup and drop off at differ locations. Like $30 more! Not happy with how this transaction happened

Rating:

5.0

Quick, efficient drop off experience!

Rating:

4.0

The personnel at the Spokane location were very helpful. It is unfortunate that no one suggested a locking device for the hitch. With the new style cast aluminum hitches I do not believe there is a locking mechanism provision..

Rating:

5.0

Hard to identify areas for improvement - my experience was quite positive. At first, the U-Box provided to me had no ramp, but when I pointed that out the U-Haul rep immediately found a ramp and installed it. When I returned the U-Box and trailer for shipment, it was received efficiently and I got an immediate credit for the packing materials I returned unused. The U-Haul app and e-mails kept me fully informed of the status of my shipment. When it arrived I got telephone calls scheduling the delivery, which was right on time. My shipment arrived just as I had packed it. Pickup of the U-Box after I unloaded it was done efficiently and on schedule. I was extremely happy and impressed with the whole process.

Rating:

4.0

I also referred a friend Stephanie zurenko and she likes it too The bathroom could use a bit more of a floor mopping around the urinal because some dudes have bad aim.

Rating:

4.0

Would have been nice to be able to access a little later than 7pm. I work all day and had trouble getting my stuff in and out because of my work schedule.

Rating:

4.0

Overall, great!! Moment to moment, challenging at times… I moved across the country and needed safe storage. They told me at onset I could use my own lock. I did. A couple months later they want me to come take my lock off and use one of theirs. No can do because I’m halfway across the country. Lady was very kind, said no problem, we will mark a note of exception. Several months later, another call, new management. Same response from me, and was told no problem she’ll notify the manager. This call and response happened four times total. Then, I finally have things squared away and can go get my things. I order a truck for after hours pick up, paid ahead of time, and arrive 10 pm off my flight to no truck assigned when I got there. No phone call was made to me to notify me or make other arrangements, nothing. The 1800number was more courteous in this particular moment. Nevertheless, they hooked me up, bigger truck, no extra charges. Couldn’t get in the unit at night so I left for a hotel and returned the next morning. When I arrived the next morning I discovered that they placed a lock on my unit. I was unable to get my unit open. I texted the after hours help number, the GM, and received no response. Not even to follow up to see if employees handled the situation at open. The employee did help me though, they had no key for the lock they put on my unit seemingly several months ago and instead used grinder to remove their lock. Woot! My hero. My stuff was preserved safely, truck operates amazingly, all is well, but from time to time they are challenging to work around and with. U-Haul standards seem to differ from place to place.

Rating:

5.0

My months of storing things here were excellent! The staff were all very helpful, the facility is clean, well lit, and in good repair. Price is very good. I will return if I have more storage needs.

Rating:

4.0

The staff are pleasant but turnover is high and I wish they had more flat carts and less useless mattress carts.

Rating:

5.0

Worked well for me!

Rating:

5.0

Staff Super Friendly, helpful, and efficient.

Rating:

5.0

Helpful staff, have had a couple of times where it was difficult to find someone in the office when they were busy, however overall very helpful. I highly recommend this facility, I felt my unit was very secure with the double entry, unit was clean and lock came with the storage unit for free. Plenty of dollies available to move items, pathways clear and clean. Facility is very well lit and the unit height allows for tall peices and stacking boxes high, making the space really stretch. If I come back to this area, I will definitely use this facility again. Price is very reasonable for what you get.

Rating:

5.0

Very nice and welcoming

Rating:

4.0

Would have been 5star till I seen the charges. $19.95 a day is such a joke. Overall I’m happy with UHaul

Rating:

2.0

The storage unit hours did not match the ones advertised. Doors were constantly locked

Rating:

4.0

The trailer that I used hauled nicely. (That was my first time pulling a trailer and it was a good experience). I really appreciated the month of storage at my destination location. I felt bad for the one man who was working by himself on my arrival date. He had lots of customers and phone calls. I did have to wait in line for a very long time, but he was very friendly, helpful and efficient- especially considering the pressure he was under. Overall, it was a very good experience and I would do it again.

Rating:

5.0

We recommend to my friends and family

Rating:

5.0

The manager was super friendly and helpful!! Was very patient with me and helped me swap units as well!

Rating:

3.0

I was really disappointed that my U-haul truck reservation was incorrect. I was supposed to have a 15 foot truck but I got stuck with a 20 ft one.

Rating:

3.0

The roof leaked and the sliding door did not always function. Staff were kind “eh” when I would tell them about issues.

Rating:

5.0

The manager here is exceptional

Rating:

5.0

Rueban was very nice and helpful.

Rating:

5.0

Felt comfortable and welcome!

Rating:

5.0

Tammi is a superstar manager. Excellent customer service. We were only there to rent a small truck for a couple of hours, but she won us over and we left with a monthly contract for a storage unit and plans to return for a trailer hitch. You need more employees like her - everybody wants this kind of customer service.

Rating:

5.0

Everyone there was so friendly!

Rating:

3.0

Everything was ultimately awesome, except for the tenant in the two units across from mine, who, continually for the entire six months of my stay placed all of his belongings in the hallway on a daily basis. when I was moving out, he told me I needed to come back on another day because he was going to leave with all of his things in the hall way he threatened my sister. Due to the safety concerns after the threat I was unable to access my unit for almost a week and a half. When I spoke to management, they said not to worry about the timeframe. I had planned to move out, and I would not be charged. If I stayed extra time because of the time I had lost at this point, I am being charged for a full months rent and lockout fees.

Rating:

5.0

I cannot express my gratitude for how helpful and understanding Tami has been while I had my stuff in this storage facility. Going through a domestic violence situation and she was very accommodating and sweet throughout the process. Thank you!

Rating:

5.0

U-haul rock

Rating:

3.0

I don't drive and I have limited mobility. My main from a contact with anyone outside of my home is by the phone. It's hard for me to call the actual location that has my storage unit. Their phones always go to customer service. I understand they are busy and I understand they're helping people but calling is my main form of communication for anything and everything in my life.

Rating:

3.0

Doors to secure building have issues. Appears the doors have been forced open too many times. They don’t appear to close fully.

Rating:

4.0

Holli at the Spokane East location was absolutely phenomenal. She was patient with me, she explained my options for my truck and even went through all my options for my storage unit. She even offered alternative and explain in detail what I can do and work to understand what I can afford

Rating:

5.0

Excellent customer service

Rating:

5.0

Place was amazing. Place stuff to uplift staffing on down days because they make me feel very comfortable.

Rating:

5.0

Tami and her staff were always very helpful and polite. They worked with my wife and I as we were between homes, house hunting, paying bills, and dealing with some financial constraints. They made it easy to get caught up when we were slightly behind. Thanks for everything you did for us and th amazing amount of compassion we needed most in dire times. Matthew & Chandra Matson

Rating:

5.0

Tami was awesome. She is so helpful and friendly.

Rating:

5.0

Justin was very helpful and knowledgeable!

Rating:

5.0

Excellent staff. Very helpful. Loved being able to pull my car inside to unload/load. Very clean. Would recommend this location. 😃

Rating:

5.0

Tami Mize was absolutely phenomenal in helping us in our time of need

Rating:

5.0

Unbeatable security. Friendly staff. Very happy

Rating:

5.0

Very helpful and nice.were extremely professional, while maintaining a willingness to treat you as if you were family. They went out of their way to accommodate me so that I could get a convenient payment date that fits my income schedule.would recommend to anyone needing affordable yet professional storage solutions.

Rating:

4.0

It would be so much more convenient if your storage area was open 24/7. People who work have hardly any time to access their storage due to your limited hours.

Rating:

5.0

The staff was very friendly, respectful and very helpful

Rating:

5.0

Hats off to Tammy Mize for superior customer service

Rating:

5.0

Tami, the manager was very helpful to myself, and my friends that did the moving. Thank you

Rating:

5.0

Manager is awesome. Very knowledgeable and helpful.

Rating:

5.0

I was very satisfied with the entire experience. Everyone on the staff that I dealt with were super friendly...I personally will likely use this U-Haul Facility or another U-Haul Facility either in the Federal Way area, up in Skagit or Whatcom County, and up on the Sunset Highway out towards Airway Heights. I have been a U-Haul Customer since 1968 and can't count the number of trucks and vans I have rented over the years from the smallest pickup trucks and vans to the largest trucks.

Rating:

4.0

The units in the indoor facility don’t have individual ceilings for the stalls. Little protection if someone wanted to climb over into the next stall and take something.

Rating:

5.0

This is a great facility.

Rating:

5.0

The store manager is great she went above and beyond for us making this experience so efficient.

Rating:

4.0

Super great staff and helpful as all getting us moved in. NEED TO FIX THEIR DOORS! only one working SMALL door that 4 of us families were trying to move through at the same time.

Rating:

5.0

Great service

Rating:

5.0

Justin was awesome to work with, and the team as a whole was great. By far the best experience I’ve had with U-Haul, with the greatest customer service I’ve had anywhere. Much thanks!

Rating:

5.0

Thank you Tami for everything and you are so professional and we are very happy for your services thank you so much.

Rating:

5.0

Thanks

Rating:

5.0

Storage is convenient for me because it is close to where I live. Literally walking distance.

Rating:

2.0

Very confusing!!!

Rating:

5.0

Easy use and great friendly staff

Rating:

5.0

Excellent staff! Felt like family!

Rating:

5.0

You have the best and friendliest employees of any uhaul I have ever been too! Will definitely only use this location from now on

Rating:

5.0

Always a pleasure to do business with you!

Rating:

5.0

Tami at U-Haul and Hannah Jo in traffic dept at U-Haul listened to me cry and helped me deescalate in my crisis Hannah gave me some extra time and days and Tami gave me a month of free storage This is the absolute best experience I've ever had with U-Haul Some of the other stores weren't very helpful and passed me around and kept giving me false information and the run around So thank you Tami and Hannah Jo for being compassionate and restoring my faith in humanity

Rating:

5.0

I'm very happy with my storage. Although it's too big for me now. But the office lady said I could move to a smaller one when I'm ready. I'm using the storage on East Sprague

Rating:

5.0

Excellent and helpful staff, everyone on site was communicative and professional

Rating:

4.0

The doors are always broken and don't lock properly from the electronics and alignment not working so it seems like people could get in whenever they want to without a unit but hasn't seemed to be a security problem so far yet. But the staff is very helpful in general so far with everything I have asked them about too.

Rating:

5.0

Very kind employees

Rating:

3.0

Felt like the guy that helped had an attitude when we walked into the lobby

Rating:

5.0

The general manager Reuben Ingebritson went above and beyond as I moved into my storage unit. I had an out-of-the-ordinary request for a few packages to be delivered to Uhaul before I was in town to pick up my storage unit keys. Reuben graciously received the packages on my behalf before I arrived. I highly recommend the U-Haul Storage Of East Town as they were extremely helpful and communicative and made the moving process easy.

Rating:

3.0

The workers were rude and disrespectful

Rating:

5.0

Your assistant was very helpful and very knowledgeable and nice thank you for your service

Rating:

4.0

Rueben is a lifesaver and then some. I was somehow given an expired storage unit offer for the first month to be free. I wasn’t aware of it being expired and I rented a truck and packed it up. At one point we were directed to the UCity location where I was very rudely treated and basically laughed at right out the door. Rueben still honored it and made it the easiest set up possible. He didn’t have to honor it and he was empathetic and understanding the entire time. I deeply and greatly appreciate this and want to also recognize that I have never witnessed any one person juggle and address so many different issues and needs at one time and stay calm, cool and composed. Treating every single person with dignity and respect. There was a lot going to n and because he stayed so calm, it kept everyone in there calm. So thank you from the bottom of my heart.

Rating:

4.0

Need to have drive in & be 24 hours.

Rating:

5.0

Great job. Great group.

Rating:

2.0

Staff was fantastic! Just not great hours and it took forever for the uhual website to update hours to the correct ones and at least a few early/unexpected closures. You cannot access your unit after hours! The main negative here is that people will wait for you to go in or come out and run into the secured building to use the bathroom or just scope for units. The parking lot seemed to have new broken car window glass every time we visited - and I did not feel safe going alone at all. The office should be moved closer to the secure building, so A) crazies aren’t waiting to run inside and B) there could be some deterrence for the same people that wait for you to forget to lock up your vehicle while going inside. And -1 star for someone in the office (not sure who) reporting me as sleeping in my car while I was sitting there pulling up directions and figuring out where to eat after spending an hour unloading and organizing. So many homeless people running in and out, saw cops come out 2x while visiting for crazy people “hovering” or insisting they get into the secured building. I seriously thought the cop made a mistake and was looking for a guy that the cops had been out to attend to when we had first gotten there and started unloading an hour before. Nope, he let me know that the office called and reported me. Extremely strange and off putting, especially since the cop blocked my car in by pulling up behind me and blocked the driveway in a mega dangerous way. Not a cool feeling and was really unnecessary of the office employee that decided to do that with no justified cause (I had been in my car maybe 10 minutes?). Overall, the building wasn’t bad, just very poorly lit and the lights were often left off and the parking lot was definitely dangerous. Also, one of the staff circled inside the building 3 times to watch me in my unit/get a good look while I was organizing - he was an odd dude, polite, but that was super off putting as being a female alone there and he seemed to be leaving another family alone (even though they were driving their their atvs around the inside of the building before putting them in their unit) . 🤷‍♀️ so just lots of strange vibes and not great feelings. But if you’re desperate and you buy a decent lock, your stuff should be fine - just don’t leave your car alone for more than a couple of minutes!

Rating:

5.0

Had a great experience at this storage facility. Thank you very much to all

Rating:

5.0

The assistant manager went above and beyond to help us out in a semi-emergency situation to get our uhual storage unit ready for us, got me set up over the phone and located my existing account. I forgot to shut the storage door before we were locked out and she had to save us again. Amazing! So happy we some how ended up here 🥰

Rating:

5.0

We were in need of a storage unit that night.... In the office and crew were very helpful and courteous and friendly. Once again thank you from Mike Foster and my hairless dog Nr. Harry Potter

Rating:

5.0

The staff is marvelous!

Rating:

4.0

There was no one around to answer questions. People living out of their storage rooms

Rating:

4.0

The facility access times weren't convenient due to construction

Rating:

3.0

When I made the reservation, I was told this was a drive up unit which it is not.

Rating:

4.0

New facility staff friendly Access to units i through one door and it is kind of a pain to keep putting in door code to gain access. Secured building but bad neighborhood

Rating:

5.0

The young woman that helped me out was BEYOND helpful, kind, considerate and thoughtful. She worked diligently to ensure that my upgrade would include my discount, and she won my business for U-Haul. She was excellent

Rating:

3.0

Did the online move in, but still don't have access to my unit.

Rating:

5.0

Kassidy and Spencer both went above and beyond. They were great. I highly recommend using this company.

Rating:

4.0

Didn't rate 5 stars because of the U-haul lock that's attached to each unit. Had to go to the office get someone to come unlock the outside unit then go back again to tell them we were leaving. However, special thanks to Spencer Valois for her help during our move out!

Rating:

4.0

Thank you to Wayne Cain. Wayne provided excellent customer service and responded with a solution to our every need/request/concern. Thank you Wayne! We need more people like Wayne Cain in this world.

Rating:

5.0

I would say that's the best storage place in town the prices are up there a little bit but the people are well understanding and helpful as well as well as very respectful I would recommend this place to anyone who would need a storage in the future

Rating:

1.0

This location needs to be shut down! I scheduled a truck pick up over the phone and when I got there no one was working in the building I had to unlock the truck virtually which is a pain only to find out that someone stole all the gas and the battery out of the truck I rented. The storage manager Matthew was a very rude individual who told us he would come help us unlock my storage unit within a 15 minute time frame And he showed up 45 minutes later. This location changed my lock on my storage so that my own key wouldn’t work so that’s why I had to wait for him to show up. Overall because this location is under managed you guys delayed my moving trip by three hours. This is the worst service I’ve ever had with U-Haul.

Rating:

5.0

After having some trouble at the original drop off finding an appropriate storage space , we were treated excellently at this facility.

Rating:

3.0

The only complaint and it’s a big one. If you have paid for the month and move out before the following month, other storage facilities give you the pro rated rate back, you don’t pay for the full month if you move out. This storage facility does not offer that. You move out, no pro rated money back. That’s my only complaint. I think it’s not a very good way to do business.

Rating:

5.0

Wonderful customer service that we greatly appreciated. The manager Nicole Thompson and assistant Spencer are a real credit to your company. It's why we are a repeat customer for what our needs require.

Rating:

5.0

Nicole the manager and Spencer the associate were very helpful and pleasant to work with.

Rating:

5.0

Workers were very friendly and helpful great customer service.

Rating:

5.0

Nichole the manager was great and very helpful.

Rating:

2.0

I called a couple of days prior to us renting a storage unit since we were returning the truck to this location. I was told that a 20’ would be available if not we could get a bigger one for the same price. The manager that was there was in a rush, not very helpful, couldn’t figure out which storage unit was ours, we think we were given the wrong one, the lock that was given did not fit, so had to get a different one, they are suppose to double secure the unit, no place did I see where they double secure it, the poor girl that was left to help, was so confused but very nice and pleasant. Overall this has not been a great experience and am regretting my decision to put our belongings there as I am not sure if our stuff will be safe or if it was double secured. I just don’t know.