All good
Ronald RCustomer Reviews for U-Haul Storage of Foley-Gulf Shores
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! My experience was great!!!!
CANDACE HEverything was great!
RICKY RFriendly and always helpful. I have used them four times in one month, never a problem.
GEORGE DYou did everything perfectly. Easy paperwork, pickup and dropoff. Highly recommended!
WILLIAM KVery friendly staff.
JUAN SThe lady working took excellent care of me. Very polite and always smiling even though she was standing in the rain.
JULIE BEmployees are doing a great job. They could use more help. You will wait if there are people ahead of you, up to 20 mins.
GEORGE DVery friendly and professional
ERIC NPickup location was not where it was supposed to be
DAVID DThe gentlemen there were pleasant and nice to work with
MARTY FKeep up the good service, Thanks
TERRENCE TThe hitch was not locked on my truck. This caused it to raise p when we went to load which dented my new truck. I went back to the location the lady was very nice, and said someone would contact me.
RONALD LReturn of equipment was a breeze! In and out in 5 minutes!
Scott SStaff was friendly and prompt
ERIC WPerson who assisted us was wonderful!
HENRY CVery bad experience returning the trailer. I was told I had from 7am to 7pm to return and that was not the case it had to be back at 12:30 one minute later and it would have been another 20.00. There employees need to get the facts straight because I was at work and had no way to get it back at that time so I had to mess someone else day up to get it back so it didn’t cost me no more money!
LESLEY WWe always rent from this location. Very friendly staff and they always have what we need.
JANET MRenting a pickup truck for $19.95 sounds great, but finding out after getting there that $1/mi is added to that amount for "wear & tear" and then having to fill up the gas tank made my bill over $112. I think the company needs to be more transparent up front. After I returned home I received a call from the store because he felt it was a discrepancy in the total amount of mileage used. He asked if I had gone 500 miles! I assured him I had not and that I had just stayed withing South Baldwin County. That was a major scare.since my debit card was already on record and could be charged.
KATHRYN MVery happy with the experience!
PETER CThe drop off staff were 100% on the ball. Absolutely professional and friendly.
RONALD CCustomer service couldn't have been better or more informed!
A INothing I can think of. 👍😁
TERRY LMary was awesome. I'm in the middle of unloading my uhaul and my phone just keeps ringing. She must have called 6 times. So I answered phone. She sweetly reminds me. Hey we need our truck returned in 45 minutes. She let me return my truck to closet location and stayed a few minutes late just to keep me rolling. I can't say enough about Mary at the Robertsdale location. She's great!!!
Ann LFriendly, fast service. No issues with equipment.
LILLIAN Sit give me new location to pick up a rental truck but I don't want to pick it up at new location. That's stupid.
VONYA GI find the customer experience to be very poor in terms of trying to rent equipment and having jump through hoops to just rent a car hauler. I had to give my drivers license so they can take a picture, the give two alternate contacts before they would rent me the equipment . They would have my credit card on file so if I didn’t return it, they have just charged me for it. I find it disturbing to have to do these measures. And do not think I will do business with U-Haul if the treat there customers like thieves before they even get to use there services. And the representatives were like it wasn’t their fault and had no say on the process overall. Very unprofessional in my opinion.
MONTE BStaff was wonderful and very attentive to my needs
THEODORE Sexcellent
LORI Hcontinue to provide good services
JEAN PEasy in and out
TIMOTHY MGood customer care and support
WILLIAM DFriendly staff. Always helpful. Great experience
Lisa CEverything was great
pattisue sGreat service they even gave me a ride home Thanks uhaul your the best
Angel RI would rent any equipment they had at this location. This is not the first time at this location and I had a very good experience every time.
Johnny JNothing. Everything was Perfect.
TONY REverything was top notch, the staff the equipment it made our move very enjoyable. Thank you so very much!
DENIS BTruck was dirty and stunk inside the cab. Trash behind the seat. After loading the truck completely the power steering started or had been leaking out the reservoir and didn’t notice. Waited 90 minutes for roadside assistance mechanic changed the O-ring on top of the reservoir. That lasted till I got to the gas station and checked it again… long story short I had to fix it myself till I got to my location.. 500 miles
jason bThe 20 ft truck was clean and staff at uhaul was very freindly. location was great!
VALARIE FRented the 15 foot truck and the alignment was very bad and made it hard to drive
HAYDEN CEmployee that attached trailer did not tighten trailer / trailer ball locking mechanism and trailer came loose from truck before leaving the lot. Luckily no trailer nor truck damage. All was ok.
PHILLIP MGood experience
BRADFORD SExcellent Team at the Foley-Gulf Shores location! 🤙
Phillip TI will never use U-Haul again unless it’s just a pull behind I was charged over 150 dollars for some u known reason that I’m going to have to call about we didn’t drive over the mileage there was actually a little more fuel in it than there was when we picked it up and it was clean when we brought it back so I have no idea why I was charged that. But I’m pretty well pissed the f*ck off.
Olivia WThe district manager had to c'ome and get me going due to horrible customer service from this store. I wont go back there.
Harry GGreat job as always at this location! Mary, the manager is great and Jacob helped with the reservation and did a great job and then Dennis helped me on the return. Great team… Keep up the great work!
RANDY RShe always is so nice and does whatever to help me!
ELENA R