Great facility. Michelle was excellent. Fast, courteous and helpful.
RICHARD SCustomer Reviews for U-Haul Storage of Leesburg
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff member met me as soon as I pulled up to the return area. Checked the return in and I was on my way. Great customer service!
STEVEN FEvery member of the staff is kind, friendly, and helpful. Sydney and Noah specifically helped me.
Sherri W | First ImpressionsYou can’t improve on o good thing! 😊
WAYNE PYou have great staff
Larry P | Overall ExperienceI have to say, the whole experience was excellent. All staff were knowledgeable and friendly. Those drivers, just amazing on how to handle the whole process.
Eduardo AGreat communication throughout the whole move.
Sara BWe've moved several times with just cars, trucks, moving vans & etc...since we had mostly 75% were boxes..the containers was the way to go....the gals were great on the Hilo's knew their machines..Thank you!!
gary wEntire experience went well. Drivers were on time, friendly and skilled.
Matthew BThe trailer was missing a couple of the "D" rings mounted on the inside of the box for securing load. Also, I realize you have a spralling complex for your staff to cover. It would be helpful if there was a "request help" button on the desk that would allow the lobby custimer to notify U-Haul staff of the customer presence. It would be great if the U-Haul staff could respond to lobby request for help by calling into a public address system in the lobby for direct communication with customers who are waiting.
PATRICK BI was very happy with everything
Amy C | Overall ExperienceCustomer service was great.
FRANCIS NNo problems to report. I cant rate the "location" as I never visited it personally.
JAMES WExcellent service! Professional and courteous!
ROBERT NSo far happy with the experience. Appreciate the ease of access to the unit.
Ruth A | First ImpressionsNoah was very helpful. Facility clean and well maintained. Will be a good fit for us over the next several years while we are in Leesburg.
stacy s | First ImpressionsVery friendly and professional staff.
Richard P | First ImpressionsThe service was exceptional with the associate being so helpful and informative.
Gary MExcellent customer service and very clean facility
FRANK DRamp to truck was broken. No trailer available that was rented/reserved. Didn’t find out till day before
MICHAEL MIt was great and seamless process and I would recommend to others.
Amy HNo need for improvement. Sydney and her team were very kind, helpful & respectful. Will definitely refer others to this location.
JOHN PThe windshield was very dirty - I ran the windshield washer several times, but windshield would not come clean. Other than that, the van was very clean and it was easy to drive. The man who waited on me was very courteous and professional.
ELIZABETH ASydney is the best!
PAUL R | Overall ExperienceWonderful experience. Everyone at every point of my reservation was extremely friendly, helpful and patient withn my questions about renting the pod. I really appreciate the great service that was provided to me.
Brenda MGreat service!
JOHN PThis location always goes above and beyond to help. I have rented here multiple times and I wish they all were as good as this location.
PETER MManager helped repair my lighting connector in 5 minutes. All worked well throughout the 1000+ mile trip
DOUGLAS MNo comment
DANIEL ZThe staff was Super nice and everything was done quickly and it was clean everywhere. Thanks!!!
Ray C | Overall ExperienceEmployees were very helpful and friendly. They were very accommodating to my needs. Thank you so much
DOROTHY P | Overall ExperienceSydney and her crew are the absolute best! She, and the whole team at U-Haul is the reason we keep coming back for all our rental needs.
Clarence PSidney is awesome.
kevin g | Overall ExperienceOver all great experience would highly recommend to anyone!
ANITA TEverything was great and the Ladies gave Great customer service!
NALICE HEverybody was great
Thomas MNoah was professional, helpful, kind & friendly. The facility was clean and well maintained. Good job Noah and U-Haul!
SCOT CFriendly service
NATHAN SThe facility was what I had hoped for. Unfortunately polite communication was inconsistent and customer questions and customer appreciation was lacking by some personnel.
Gary R | Overall ExperienceTrailer leaked rain water from both front corners.
GEORGE BEverything was fine
Amy C | First ImpressionsExcellent customer attention/service!!
Ken AThis location has been the best I’ve ever rented from. They are quick to respond to any questions I had and very helpful with my needs.
ALLAN R | Overall ExperienceThe team was very helpful
Kathryn M | First ImpressionsAll went well, so there's nothing to change......
DAWN WVery good
james F | Overall ExperienceMy pickup was rerouted to this location the day before I was picking up, which was an inconvenience since it was an additional 30 minute drive but the staff at Leesburg went above and beyond to compensate me. There were kind and helpful and made this stressful situation much easier. High praises to all!
MELANIE HBoth men that I worked with were very professional and helpful.
William AGreat customer service and the units are clean and big ,
Holly L | First ImpressionsOn the morning prior to my move in, I stopped in alone to ask questions regarding process and procedures wanting to avoid any issues the next day. The worker seemed to be bothered by my inquiries. When I asked if there was a layout of the available units based on my reservation, he said no and again behaved as if irritated by my follow up questions. He responded very profoundly as if I should already know these things. He made a snide remark that I did not hear clearly as I began leaving and I responded saying “communication is a wonderful thing when we use it correctly and departed the facility. The next morning I arrived approximately 7:30AM. Checked in was told the unit number and cautioned about tight turning locations to the unit. I asked about the Free Lock that I was notified of. The manager said it was in the unit, if not to come back to get one. There was considerable distance between the office and unit rental. The 20 foot truck was completely filled with my property. I’m 74 years of age. The door of the assigned unit was already opened upon arrival. There was no lock anywhere to be found. There appeared to be a non-wet but somewhat drying residue near the rear of the unit. A photo was taken. I placed an unwanted blanket on the area as precaution. I was accompanied by my female friend Terry to help me with offloading the lighter items when possible. I unloaded 95 percent of the vehicle alone. A few items were set aside to be put back onto the truck to be transferred to Terry’s vehicle when we were finished and prior to cleaning and turning the truck back in as required. After the storage unit was filled, I used my own lock to secure my property since one was not conveniently provided. Naturally I was exhausted. I cleaned the cargo area and we departed the unit. Upon driving to Terry’s car, I observed the sign indicating the specific return location area but proceeded to stop near Terry’s vehicle to transfer the remaining articles more easily. As Terry was exiting the truck and before I could exit to transfer our items, the same worker from the day before began issuing orders for me to go back to the marked return area. I responded saying I’m not through with the truck yet!. He be began raising his voice, claiming I was disrespecting him, and that he would take me out. It went downhill after that, the police were called but as time passed, I decided when the police arrived not to file a complaint the worker definitely had a hair trigger and a chip on his shoulder.
Gary R | First ImpressionsThe associate who assisted me on Sunday 4/6/25 was excellent!!! I am sorry I did catch his name, very top notch!
JOHN MSydney is the best! Five Stars all around
PAUL R | First ImpressionsWas not shown anything about the handed the keys and was told your truck is out there. Loaded up a storage container went in to turn lock in waited about 20 minutes girl at the desk very slow was still fourth in line when young man who worked there came in and said someone doesn’t know how to park I asked are you talking about the 20 foot truck he said yes I told him I didn’t know it was going to take 30 minutes to turn in your lock I was then told you can just bring it and hand it to me nobody bothered to say anything I held the lock up and showed her twice very unsatisfactory
STEVEN BContinue the professional customer service you offer…
JUDY WDrop off location was closed on Monday. No notification made to me.
GEORGE DNothing, good experience.
James FNothing
JOHN DExcellent service
Katherine A | First ImpressionsIt is the best as far as I am concerned!
LARRY TThank you for a wonderful experience
Dan S | Overall ExperienceNormally this location is on the ball. However, this most recent rental was not cleaned prior to check out, app was down and initial photos could not be uploaded. One of the tires blew to shreds about 1 hour into trip causing us delays. Mechanic was prompt but told us the other tire was dry rotted as well and needed to be replaced. We were fortunate that we were able to pull into a safe location for the repair but with it being a hot afternoon and traveling with two large dogs, I can’t imagine what would have happened blowing the tire on the rural roads further into our route. To improve service for future customers, please have all tires checked on a regular basis and replaced before dry rot occurs. Could have been extremely dangerous.
STACY MCheck out first anything before the customer have to noticing anything else
JEAN AMy only negative comment is not being able to “swipe” the card. Had to enter manually. But not that big of deal
LISA M | First ImpressionsStaff was very professional and the facility is immaculate
KATHY A | First ImpressionsEveryone that i encountered at this Leesburg location was fabulous. The entire experience from moving from Colorado to storing and delivering pods to my Florida home was Top Shelf . Thanks much for making this an enjoyable experience.
GUY LFriendly professional staff there at Leesburg on 27.
DANIEL SThis is the standard in which all storage facilities should be measured against. Best of class best of everything.
Michael G | Overall ExperienceThe day before my reservation I was called and said my reservation was not available and I need would to go to another location. The original location I selected was 1 mile from my home. The new reservation was over a half hour away from my home. I had to spend 2 hours extra to obtain the trailer. Why was I punished because someone else neglected to return the trailer. I deserve some kind of compensation for my time, gas, and inconvenience caused my this.
AMY GThank you to the entire staff for years of good service. If I ever have storage needs in Leesburg I shall surely use this facility.
MATTHEW P | Overall ExperienceThe inside of the trailer smelled very bad (cat urine).
Alison CAlways a friendly experience. I rent here often
PETER MStorage unit was great. Staff is awesome and very helpful.
ROBERT F | Overall ExperienceNoah was extremely helpful and professional. He explained every facet of the rental. Noah truly made my family and I feel assured/comfortable with the rental!
DWAYNE BThe front desk lady that worked yesterday what a sweetheart person she is
CHERI K | First ImpressionsStaff is very friendly, meets you outside to unhook you if you have a trailer or return a truck. Really well run operation
Richard G | Overall ExperienceStuff was friendly and helpful. We were out of the office and on the road in good time. I would definitely use UHaul again.
JAMES DNew facilities very clean and well set up. The service was friendly and knowledgeable
James MSydney was very helpful and professional. Made the experience flawless!!!
ANTHONY KFirst experience at this location. We received excellent, friendly service when picking up and delivering the vehicle. Also, the vehicle we drove was superbly clean. The windows were spotless, the floor was clean, dashboard wiped down and air fresheners in the cabin. We would definitely use this location again and recommend it to friends and family.
Michael NNice, new rental complex. The woman who helped me this time (and previous rentals) is very nice and helpful. Sorry, I can’t recall her name.
Robert SThanks so much Uhaul, from each time I called (many times lol) to in person at the store, quite a few calls also lol EVERYONE was so nice and caring and extremely helpful to us! Moving is the most stressful time, but this team Michelle, Noah and the rest made it enjoyable! Thanks so much and kudos on your state of the art facility! :-)
JASON WVery very friendly customer service associate at the building
JAMES SService was great. Staff very pleasant and helpful.
CHRISTOPHER JStaff were helpful and polite! D
ROGER KThank you for making this move in easy!!
Hilda C | First ImpressionsI couldn’t ask for a better experience than I have had so far.
LARRY P | First ImpressionsVery kind. Helpful. Helpful.
FRANCES BThe vehicle I rented was old and had 3 inches of play before the vehicle would turn and when travelling at speeds higher than 40 mph there was a shimmer in wheels and a rumbling spound in the engine
David m | Overall ExperienceThe best part of the experience was the staff. Sydney was an amazing person, the most competent, helpful employee I’ve ever had. Thank you for employing her. I will recommend that location to everyone.
Nettie R | Overall ExperienceAll the staff are very friendly and helpful!
Nanette B | Overall ExperienceNoah was very helpful, polite and professional. One access door was not functional making the move a little more difficult than it needed to be. Other than that I don’t have one bad thing to say about our experience. Thank you Noah!!
Robert O | First ImpressionsStorage space is excellent! Also rented a ramp trailer. Served very good for the move material I had
james c | First ImpressionsThey are the best!!! Very professional always willing to help.
YVON B | Overall ExperienceThanks Sydney! You helped me a great deal by providing me with all the information that I needed to make my moving and storage worry free! Great job team! Ken
Kenneth R | First ImpressionsVery friendly, very professional, pleased with all aspects
Richard G | First ImpressionsNoah was excellent! Friendly and informative. And the facility is pristine!!
David V | First ImpressionsWonderful experience. Everyone was very courteous.
Richard S | Overall ExperienceA very good place to store items..great staff.. couldn't be happier.
Gary W | Overall ExperienceExcellent storage and customer service
chris r | Overall ExperienceManager Sydney & employee Noah are both very helpful, efficient & friendly.
patricia i | First ImpressionsI have other facilities closer to my home but I driv past them to go here the staff is amazing and the facility is super maintained. I actually go 15 miles out of my way to go here I would give them 10 stars if possible
Kimberly a | Overall ExperienceHelpful staff
David O | First ImpressionsNice facility and professional staff.
Chris C | Overall ExperienceThis was a very positive experience. If we need a storage unit again, we would definitely use this location. Beautiful facility.
Robertmichael M | Overall ExperienceVery well stocked with supplies and the staff is amazingly helpful. I prepaid for 10 months moved out in 2 and Sydney the manager processed my refund with the head manager in Ocala immediately. I.most highly recommend this storage facility as being the very best I have ever dealt with. They also offer many other moving features from packing to pods!
jennifer j | Overall ExperienceSydney was the best. She made things easy for me . She needs to manage her own U-Haul. Promote. Appreciate doing business with y'all
Rafael V | Overall ExperienceIt is too expensive.
Joe w | First Impressionsit was fine
David V | Overall ExperienceStaf was wonderful
Delia C | First ImpressionsI have not moved in yet, but I don’t have any concerns about having any problems. Manager is fantastic!!
DAVID S | First ImpressionsVery competent and cordial staff with many different and helpful products!
chris r | First ImpressionsThe man and the woman was very polite and made my day more easier.I had the best customer service from both of them. Thank y'all
Cindy L | First ImpressionsAwesome facility, convenient location, and amazing staff!
Patrick S | Overall ExperienceThe whole experience was top drawer. Sydney patiently explained my options and made the whole experience go smoothly. Mark and Noah were courteous, knowledgeable and helpful. I will definitely recommend U-Haul to my friends!
LOREN T | Overall ExperienceSydney keep it up and thank you!!!
Edison H | First ImpressionsIt was easy so far. They couldn’t activate my card but I wasn’t using it until Saturday anyway
Tyanne F | First ImpressionsMgr was beyond helpful and so very kind. She gives real customer service!!!
Lori R | Overall ExperienceManager was very kind and extremely accommodating and helpful. My needs were taken care of and I was very pleased with the facility.
Angela H | First ImpressionsThe associate Mike was great. Spent awhile with us to explain everything. Unit is nice and clean.
ROBERT F | First ImpressionsThe young man that helped me was super helpful!
keran k | First ImpressionsEveryone was amazing and friendly pick up and drop off was convenient and quick, 10/10 best experience for storage and truck rental
Annalee D | First ImpressionsSydney runs a great Uhaul location
MICHAEL L | Overall ExperienceNo coment
Daniel Z | Overall ExperienceSydney was so helpful in selecting packing materials and. Boxes. We have mobility issues, she worked hard to provide excellent storage space. We have been to many U Haul facilities through the years, and this one was by far, the best we have seen and/or dealt with
Lane F | Overall ExperienceVery knowledgeable and helpful staff
Tina J | Overall ExperienceI want to thank everyone God Bless the staff
David P | Overall ExperienceIt’s a very clean facility. Sydney is a great person to deal with. Her kind words settled me down after a 3 day road trip with a 26 foot truck. She saw the stress in me. Thank you for that.
stan s | Overall ExperienceThe office staff was exceptional. They were very personable and helpful in every encounter I had with them. They should be commended for the effort they put into their daily routines for the U-Haul Corporation. Please thank them for me. Gary C Burger Captain, USNR Retired
Gary B | Overall ExperienceI was very happy with U-Haul Storage and would recommend it to my friends.
Robert E | Overall ExperienceI spoke with many people at this facility and everyone was very helpful. Noah was extremely helpful and went out of his way to assist me on two occasions.
DAVID M | Overall ExperienceSydney was friendly and professional the entire time. It was very busy and she managed to do several things at once.
stan s | First ImpressionsAlways a pleasure dealing with Sydney. 🤗.
Michael Z | Overall ExperienceWalked in to the office and within 5 minutes I had a 5x5 storage space and lock and keys!!
LASHALA D | First ImpressionsI want to make sure I was not billed for the time I wasn’t there
Patrick L | Overall ExperienceThe manager at this facility made sure I had a unit I could access easily, and made my visit quick.
RACHEL T | First ImpressionsExcellent facility and great staff! 😎
larry j | First ImpressionsJamie has been the best! Professional, helpful 5 stars all around!
PAUL R | Overall ExperienceYou do have to wait if no one is at the counter but the service is excellent
mikhaila b | First ImpressionsThis staff is amazing. They were accommodating, friendly and completely understanding with us. If I were to choose a personal storage location again, I would go out of my way, 35 additional minutes, to use this location again. Thank you for everything.
JOSHUA M | Overall ExperienceSydney has been terrific to work with! She was very helpful in terms of selecting the right unit and moving in as well as purchasing packing supplies.
Charlie W | First ImpressionsFriendly n knowledgeable about the needs of the ever moving public ! U-Haul meets the needs of the public ! Thanks .
CHARLES R | First ImpressionsI dealt with three people on staff and they were all very nice. Noah was very helpful in showing me how to operate the check out system. I believe the man at the desk was named Brady, and he was extremely patient with everyone as he dealt with being the only one at the counter.
DAVID M | First ImpressionsMike couldn't have been friendlier or more helpful. He made sure I understood everything very well.
RICHARD R | First ImpressionsI can’t believe that the staff could not perform efficiently because they had no internet!
FAYE P | First ImpressionsThe lady that waited on me done a fantastic job in getting me all set up (sorry don’t remember her name). And the accessibility to my unit was just right
Wayne B | Online Move InEveryone was super friendly, the facility is clean, and secure. I love being able to unload in a secure garage. That was super cool! 10/10 would recommend!
CHRISTY F | First ImpressionsI've moved several times using U-Haul trucks but used different storage facilities. This facility was by far best storage facility and the staff was extremely helpful and friendly.
Patrick E | Overall ExperienceEverything good glad to see Sylvia is still with u-haul
Richard D | First ImpressionsSidney is an excellent customer service representative. She made sure that I had a convenient storage location as a disabled Vietnam veteran. Please promote her to train others.
Muhammad A | First ImpressionsSydney was amazing! She took the time to help me get through setting up everything for my mom. She walked me through the facility with step by step on getting in and out and how to navigate everything! She’s kind, helpful and professional . She’s a true asset to this team!!
Kandy E | First ImpressionsThe staff at Uhaul in Leesburg were all amazing, on Sunday June 9th I had some issues with the hours and my long distance one way rental. Sidney (I think) was so helpful and made my very stressful situation so much better! When I returned the truck on Monday June 10th the staff working that morning were so friendly and helpful!
Jennifer N | First ImpressionsNew bldg. nice
robert k | First Impressionsthe front desk personnel were very friendly and helpful.
everett d | Overall ExperienceJamie Foster was very professional and helpful. This was the perfect location for our needs.
Karen B | First ImpressionsStaff was friendly, helpful and quickly answered any questions we had.
Richard H | First ImpressionsThe girls were very friendly and helpful. We transferred our things to your climate control facility. The only thing I would suggest is a vending machine with cold drinks to purchase. After loading and unloading trucks, we were dying. The water in the fountain was not very cold. Other than that, it is a great place. We have tented many uhauls from you as well.
Karen Y | First ImpressionsI have used U-Haul for all my moving needs and been to many locations. This particular location way exceeded all other. They went above and beyond. I highly recommend them to anyone
Kimberly a | First ImpressionsNo complaints always helpful employees.
PAUL T | Overall ExperienceStaff was always helpful and friendly
Coretta D | Overall ExperienceJamie Foster was most helpful and accommodating. Her storage facility is well organized and clean.
Patrick E | Overall ExperienceThe person checking us in to the storage was rude to my husband. We had rented a one way truck and were supposed to drop it off at a different location. She told him he could leave it there. When he asked her a second time if he needed to change anything on the app she said “I’ve told you 10 Times that you can leave it here!” There was no need to be rude. The app specifically states that the truck my isn’t her dropped off at the selected return location. The staff member who was at the counter when we returned the truck after unloading was wonderful! She was polite and friendly
Cathy B | First ImpressionsGreat staff Thanks
jim a | Overall ExperienceJamie is friendly, courteous and professional, she's an amazing member of your team!
Elaine C | First ImpressionsGreat place to store something
everett d | First ImpressionsFront desk lady was very helpful.
Dennis B | Overall ExperienceGood clean facility people very helpful JAMIE the general manager is great
JOHN C | First ImpressionsGreat place. I would definitely recommend you and the staff is very nice. Thank you very much.
gary e | Overall ExperienceJamie and Sydney were VERY nice to do business with. They were both friendly and efficient in helping us arrange for a storage unit that will meet our needs. The facility is quite clean .... both inside the unit as well as the outside of the property. We have used other storage facilities in the past and we feel that this is one of the best we have ever done business with. We have already recommended U-Haul at 29008 US Hwy 27 in Leesburg to a neighbor.
JOHN P | First ImpressionsOverall very easy to rent my storage unit and be in there quickly. I was able to do it after hours and get it ready for the next day.
Anthony A | Online Move InThe order was not processed correctly, and that the truck and trailer were not where it was requested and no one called to tell me otherwise until I had to figure it out for myself. And I don’t care for the phone service not answering at the facility when you call the facility but yet you get put on a national number And will be with you whenever we get around to it
MILTON W | First ImpressionsIt is all good
HENRY O | Overall ExperienceI rented for over Ten years and never offered any special offers for being a faithful tenant. The young Ladies that served me for the last few years were Extremely helpful and kind and represent Uhaul in Excellent.
JAMES D | Overall ExperienceSydney was tremendous. Always cheerful, helpful and professional!
Geoffrey A | Overall ExperienceLady who help me get a storage was amazing and helpful. Also beautiful lady ! Appreciate all the help. March 16,2024 8:30 am
MATTHEW H | First ImpressionsVery polite and clean
gary e | Online Move InExcellent staff.
ILENE L | Overall ExperienceExcellent!!!!
Donald H | First ImpressionsJamie and the rest of the staff were a pleasure to work with. I had some trouble with my unit and they worked it out for me and my family. I’ll never forget how good they treated us.
Ricky M | Overall ExperienceGreat experience. The staff were super friendly and always ready to help out. Would recommend this place to anybody that asked. Period. Very helpful staff. Communication with the staff and me was excellent. Thanks again for all your help.
thomas Q | Overall ExperienceStaff was pleasant and professional..
Stuart M | Overall ExperienceVery Friendly, and willing to help you.
SHARON M | First ImpressionsThe woman who worked there was so friendly and helpful!!!
Doug H | First ImpressionsEverything was taken care, and the workers were very helpful
LILIA M | Overall ExperienceJamie and her staff are the best. Very helpful and friendly.
Gary C | Overall ExperienceThe staff was very helpful and friendly. They went out of their way to make to make sure i didn't have any problems. I would be sure to use U-Haul if I needed to store anything or rent a truck again.I will surely tell my friends about my experience.
James A | Overall ExperienceCheck in and check out was easy. Cydney (spelling?) was very helpful
althea l | Overall ExperienceOn site mgr. was quite helpful, and very pleasant.
Israel l | Overall ExperienceFacility was excellent for the price and no issues at all. Staff was always available and very friendly. I will recommend this facility to anyone.
Chris D | Overall ExperienceThank You U-Haul for everything!
Bryan C | Overall ExperienceWill pass it to my family and friend
Sheila E | First ImpressionsGirl at the front desk was always professional and polite and helpful. Facility was well managed. Great experience.
Patrick B | Overall ExperienceJamie and staff are awesome.
scott s | Overall ExperienceSuper friendly,well trained and incredibly professional lady at front desk.Great service!
Chris G | First ImpressionsVery courteous good job
Damon W | First ImpressionsThe storage was clean , easy access, and staff was awesome in every way.
stephan b | Overall ExperienceSydney was most helpful very accommodating, very professional. I never fill out these questionnaires but sydney deserves a Raise she's the best
Randy C | First ImpressionsThe U-haul office staff was excellent
Bernard M | Overall ExperienceThe young lady who helped us was excellent. She couldn't have been more more helpful. Very Knowledgeable. She had a straight answer for everything I asked her. My hat's off to her!!!!!!!!
James A | First ImpressionsThe employees at this storage facility were attentive, friendly and communicative, great job.. I would recommend this facility to everyone who needs a storage solution..
DAVID K | Overall ExperienceHad my unit for many years, and always knew that it was safe and secure. Thank you for 9 wonderful years
MARGARET B | Overall ExperienceMy experience was great and the staff she was very friendly and helpful and nice
Yolanda K | First ImpressionsA nice and convenient storage facility. It was clean and comfortable and had a pleasant aroma. There were burned out lights in the hallway near my storage unit that made it difficult to see. I needed to bring my own lights. The bulbs were replaced. I did have a water leak and that was beeping addressed. I will use this facility again in the future. The staff was excellent!
JAMES T | Overall Experienceall good
Patrick B | Online Move InGentleman was friendly and efficient.
Eric M | First ImpressionsI was so happy with the friendly and always helpful staff. When I took my belongings out of storage I was so pleased that they were completely bug free!! In Florida that is proof how maintained!! Excellent facility to store your items! Would definitely use them again!
Edwina H | Overall ExperienceVery nice person, Cindy , I think,, very efficient.
DAVID K | First ImpressionsVery convenient for me. Very clean also!!
Paul B | Overall ExperienceSydney was great!!!
LLOYD R | Overall ExperienceBoth employees were very pleasant and very helpful
Jazv R | Overall ExperienceThere was one staff member who was ALWAYS RUDE AND DISRESPECTFUL!!!!
JOYCE M | Overall ExperienceClerk was very helpful.
Eddie W | First ImpressionsEnjoy working with Sidney?. She knows her stuff and works hard. She's awesome.
Rafael V | First ImpressionsSidney is awesome!! Always personable, busy and very attentive!! She needs help cleaning and maintaining this facility!! A/C wasn’t working last couple days and lots of dead bugs. Floor hadn’t been mopped since we moved in. From what we understand, they haven’t been able to find extra help. Guess ya gotta raise the pay!! Thx!
bradley j | Overall ExperienceThe Conditioned indoor storage unit was just what we needed. Everything was clean, safe and accessible. thank you
Anthony C | Overall ExperienceJamie and her crew are excellent! Always helpful and cheerful. Easy to rent either trucks/trailers or storage spaces. They went out of their way to find me what I needed. Thanks Jamie!
JOEL W | Overall ExperienceWonderful being able to deal with people that really care. A+++
RICHARD S | Overall ExperienceWhen mixing belongings and boxes in and out it would be helpful to be able to prop the door open. Difficult to set things down, open the door and lift from the floor for a non spring chicken. But things are clean and great and don’t smell!
janice a | Overall ExperienceVery helpful and friendly staff
tamra r | First ImpressionsI'm totally satisfy. 😊
Freddy V | First ImpressionsVery Friendly, Professional and Customer Care Service Focused employees.
William P | First ImpressionsIt went smashingly.
Susan c | First ImpressionsManager Jamie and Assistant Manager Sydney both are very professional and went beyond our expectations. We will make sure that those in their area looking for a U-Haul will know how well they treat and help their customers. Very pleased,
Elizabeth W | Overall ExperienceSydney (in the office) was amazing! Extremely efficient and did everything possible to make our move seamless.
SUSANNE P | Overall ExperienceThis was definitely the best experience renting a truck, that I've ever had. This location has the best staff. They listen and provide the services that I needed. Would definitely recommend ( 5 stars! )
JOEL W | First ImpressionsAwesome staff with Sydney and Jamie! Very helpful
Kaye C | Overall ExperienceThe unit I rented had trash left from the previous occupants
Terry L | First ImpressionsJamie and Sydney are always friendly, kind, and welcoming. They are the reason I keep back to this store. I pass 2 other Uhaul vendors to see the girls! Wish every company had these two. They are truly an asset to your company.
Alma G | Overall ExperienceJamie is very helpful. Bought boxes twice in the last week and she made sure more were available. Thank you!
Barbara m | First ImpressionsVery convenient and the staff was always extremely friendly and helpful. Would rent again from here if I needed to.
Patrick H | Overall ExperienceA little expensive for a 5x10. The staff are very nice. I would rent again from them.
Harry H | Overall ExperienceMissing a few things out of my storage 1 tote filled with dove bodywash gone! I box with all my baking and cooking utensils gone!
Darlene B | Overall ExperienceThe office help was amazing! We would definitely recommend this storage facility.
Phillp J | Overall ExperienceJamie and Sydney are absolutely the best people. They truly care about people; they both go up and beyond to help people. This is the only Uhaul location that I will ever use. They deserve a raise!! Praises to them both. AG
alma g | Overall ExperienceJamie and Sydney are always amazing and kind. This is why I keep coming back to the same office for all my needs. The best team in the business!
alma g | First ImpressionsGood business. I would definitely use again and recommend to others.
BILL F | Overall ExperienceSydney is AMAZING!!!! Thank you!
Ledah P | Overall ExperienceVery helpful staff and management. My locker was very clean. No
Gregory A | Overall ExperienceThe place is awesome. The young lady that helped me out every time I was there was amazing definitely will continue to come back to you guys.
REINALDO A | Overall ExperienceJaime went out of her way to help get the items needed for my stay. Wonderful place.
Deborah F | Overall ExperienceCan someone please give me a call to make sure everything is closed on your end and what the final bill was?
ANNAMARIA O | Overall ExperienceThe Staff was Awesome, Thank you for all your help. Moving my 70yr old mother was not easy, but you guys made it better, thank you. Shannon Vance
shannon v | Overall ExperienceExcellent customer service - friendly, efficient and accommodating to my requirements. Wonderful experience. Thank you.
roy o | First ImpressionsStaff was very nice and understanding , she helped me out so much i can’t thank her enough , its kind of like she put herself in my shoes and I didn’t feel alone with the circumstances im going through! She’s amazing
JACOREY B | First ImpressionsWe were there to move and close out our storage unit on Thursday January 26, 2023 @215pm. Forgot our key and the girl working the counter was so pleasant and helpful. Both when I rented the unit and moving out of the unit. We were from Wisconsin here in FL to move my fathers things and what helpful, welcoming, courteous individual. Forgot her name. But Thank you, Thank you!
Gail M | Overall ExperiencePLEASE STOP SENDING me notices to review your facility. I emailed a “review” yesterday in reply to an email request for review. Thing is it DOES NOT PERTAIN TO ME in any way. I never went to your facility. I don’t truly know where you are located. I never used your facility so therefore the FREE room allowed me I never saw. Since I was never there, I cannot be considered a “Move Out”. I cannot possibly review or rate you. Wow! I tried to submit just my comments & your system demanded I answer all the questions even though none is applicable. So I had no choice but to answer NO to all. Sorry but the system gave me no choice.
KATHY B | Overall ExperienceThe Lady went over and beyond service
shannon v | First ImpressionsThe unit we rented was at the end of the lighting hallway so wasn’t well lit. There were dead roaches in the hallway & in the unit and I swept the unit out myself as it hadn’t been done from the previous move out. I was concerned because of the pest box for vermin (rats & mice in the unit itself) so we chose to end the contract early. There were signs of moisture along the outer wall. I’ll wait for the new facility to be built and probably rent as it’s closer to our home. The staff was pleasant and courteous.
Regina B | Overall ExperienceThe staff was absolutely UNFRIENDLY and made me feel unwelcome. Even on attempts to become courteous by informing that I was from out of State. She was un helpful and unprofessional in her approach. Absolutely NOT the first impression you want for your facility. I felt if there was another storage facility available I would have absolutely gone there. And, I am looking for another because of this experience!
Peter M | First ImpressionsVery nice young lady behind the counter.
Harry H | First ImpressionsVery helpful and had what I need
Gregory A | First ImpressionsThe whole staff was very helpful. And friendly I jus t love them. I enjoyed my experience. And wil be back
tanja j | Overall ExperienceEveryone at our U-Haul center is awesome! They are always helpful and patient. Definitely has a family business vibe, which is awesome. Jamie does an awesome job with the management of the facility. It's never really goodbye, just see you again soon 🙂
Arif W | Overall ExperienceThey were very friendly and helpful, and when I needed something they had it for me. It was a great experience. Very clean and easy to get in and out of my unit.
Regina B | Overall ExperienceRates are competitive, location is convenient and Jamie is the BEST!!
cecelia w | First ImpressionsJamie, was highly professional and knew her job. Every question was answered and her customer service skill sets were very much present. Very satisfied with the move in experience.
David V | First ImpressionsEasy check in process and manager was very helpful.
Chris D | First ImpressionsCustomer Service was very helpful and caring.
larry a | Overall ExperienceThank you, excellent A++++ staff, Ernie Hodgdon
ERNIE H | Overall ExperienceFrom start to finish everything was great. Staff was friendly and professional. Facility was kept very orderly. I would definitely recommend.
ann g | Overall ExperienceJamie was very helpful and understood our needs. The whole process was very simple and easy. Love the month to month without any contracts.
larry a | First ImpressionsWonderful experience! The only dislike s that you have to get out of your vehicle to use the pin pad to open and shut the gate.
Becky M | Overall ExperienceJamie Foster, the manager on site, was amazing and accommodating our rather inconvenient move. She took care of us and went above and beyond. Many thanks to her for the quick move in.
Andrea D | First ImpressionsExtremely professional staff!
Fred C | Overall ExperienceAwesome Experience
franklin l | Overall ExperienceSidney was very friendly and helpful
Knut H | First ImpressionsThe staff was always friendly and willing to assist. Storage cost is one reason I had to leave. I couldnt afford to keep renting at today's pricing. None the less great service.
RAFAEL V | Overall ExperienceBest uhaul I’ve been to. From the customer service down to the cleanliness. I would definitely recommend
shovonda/summer b | Overall ExperienceI believe my rent is paid until Sept 4th. My move out date will be Aug 31,2022. I will be using the storeroom for some special items until the end of the month. Thanks for your courteous service over the past 4 years.
LARRY S | Overall ExperienceA-1 Staff. Friendliest in Florida!
darin a | First ImpressionsJamie and the entire staff always was friendly and helpful towards any questions I had. They always printed a hard copy of my monthly receipt which I very much appreciated.. Thank you all for a great storage experience.. I will miss you all but will stop by from time to time to say hi..! Thanks again Wild Bill
BILL D | Overall ExperienceJamie is awesome.
Shaun B | Overall ExperienceVery nice experience and very friendly employees… would rent again in the future and recommend to friends.
Jesse A | Overall ExperienceThank you
Carla B | First ImpressionsI like the staff very friendly thank you so much for the help
Gilberto a | First ImpressionsThe girls in the office is great
Janice W | Overall ExperienceGreat attitude
jeff B | First ImpressionsThe prices kept increasing after being a customer for several years that is why I closed it. Maybe increase Dee's for new customers and keep it the same price for existing customers.
Tina M | Overall ExperienceSydney was very professional , curtious and friendly.
LARISSA Z | Overall Experiencestaff was kind and professional
GARRETT K | Overall Experienceit was so easy and fast to acquire a storage shed with U-Haul storage. The young lady that I had the pleasure of meeting in the office was awesome, I had explained to her I had to go to my second job and I had filled out everything on line and I was in and out of the office so quickly. She is amazing. I am new to doing business with this company but so far I am more than pleased.
Edwina H | First ImpressionsStaff was extremely helpful. Very great customer service. Should give them a raise.
Andrew S | First ImpressionsThank you
ann p | Overall ExperienceWe keep coming back to this facility for all our of storage and truck rental needs. Jamie is awesome and always so helpful! Thank you! A&W
Arif W | First ImpressionsJamie and her co worker are the best.
BARBARA M | Overall ExperienceOutstanding customer service. Jaime was wonderful to work with. She is an outstanding employee and very customer oriented l!!
sarah m | Overall ExperienceJamie is your best employee
RAY G | Overall ExperienceWTG!
shawn o | First ImpressionsI just really am surprised you all haven't returned part of my money the unite was only used for not even a week
reid b | Overall ExperienceMs sydney Murphy made my experience so peaceful she was phenomenal helpful courteous very respectful just amazing love love loved her customer service she was a wonderful greeter and just pure professional.
BARBARA M | First ImpressionsThe worker was very nice and pleasant to work with.
cherryl b | Overall ExperienceShould be able to get to my things 24 hours seven days a week 365 days a year
reid b | First ImpressionsThank you for everything Jamie! You guys are great!
MICHELLE V | Overall ExperienceJamie and her staff go above and beyond to help their customers. They are courteous and kind and the facility is so clean and easy to access.
James E | First ImpressionsI found so many cockroaches when I emptied my unit
Kyle S | Overall Experienceany communications, i have ever had with whom ever was working, have always been fantastic. polite, helpful, awesomely awesome great staff i have bin renting 2 units for yrs, for my family n me and never have i ever encountered an employee that was not perfect, the place is clean, just great...thnk you all
EVELYN D | Overall ExperienceThank you for having this option available to me when I needed it after my husband passed away.
Patricia W | Overall ExperienceSo accommodating on the ball personnel.
karen c | First ImpressionsEverything great except for evidence of rat droppings on boxes stored inside locker. Boxes not chewed or damaged. Just evidence of some critters invading the locker during the 9 months goods were stored.
Roger Y | Overall ExperienceThe staff at this location is amazing. I had to rent Uhaul moving vehicles/trailers four or five times, and every time it was a pleasure to work with them. I will certainly return to this team if ever the need arises.
Carolyn B | Overall ExperienceThree checks were not cashed for August, September and October. Since August we have tried, tried, tried to get UHaul to cash checks. The manager stated they were sent to proper dept. We phoned, talked to various people. Last call went to number given us by mgr. Customer Service again who could not help and referred us back to mgr. Clerk at mgr.'s office phoned us on Nov.3rd ( we are moving so unit closed per end of October and told us checks must have been lost in mail and it had been taken care of...add the amount back into our acc't. On the 4th we checked our acc't. and magically August and September had been deducted from our account, as of this morning October had not been cashed. This has caused out acc't to be totally out of sync and right in the middle of a big move it is imperative that we keep our acc't correct. Jamie and all have been very nice and helpful...we had that unit for about four years with no problems until August, Sept. and October..never late. How can I rate this? U Haul locally, very good. U Haul accounting practices needs some work. Checks "lost in mail" suddenly being cashed as we are moving and no longer renting the unit has caused us bookkeeping difficulty at a time qgen stress is at a high level. Moving! Since uou insist I answer all questions...I am rating accounting, I am not rating Jamie Foster. She has been exemplary.
barbara r | Overall ExperienceStaff was friendly and informative. Easy access and exit. Well managed and clean facility. Very good experience and reasonable prices.
glen r | First ImpressionsMy storage shed was completely emptied the first month notice was left at facility was vacated emptied and cleaned yeah I have got repeated notices that my belongings were being auctioned although I left no belongings and bills even though I’ve notified them repeatedly that my unit was empty I’m not vacated the first month ridiculous
Ronda B | Overall ExperienceI was with that facility about 17 years. It was always clean and well kept. The amazing part, I paid close to the same price for 17 years. Thanks
EARL H | Overall ExperienceI was extremely happy with my storage experience. Very clean and the staff wonderful!!
sylvia m | Overall ExperienceOn Sept 9 had injured my back trying to lift the door of my unit. I sprained my back and have been under medical are ever since. Josie has been extremely helpful each time I have used the unit. She is pleasant and helpful every time I have returned to U Haul
LOIS S | First ImpressionsJamie went out of her way to make the entire 15mo experience wonderful. Would recommend to anyone and everyone. *****5 Stars all the way.***** Only recommendation would be not to have your phones roll to U-Haul Corporate as they take forever to answer and know nothing of the actual facility.
JASON S | Overall ExperienceHigh weeds left to grow around my storage area for my camper in the back of the facility.
John F | Overall ExperienceStaff was very kind and patience with me. I would not hesitate to use services again if I need it in the future.
Cynthia g | Overall ExperienceTienen un buen servicio y un personal excelente.
Daniel Z | First ImpressionsJamie and office personnel really appreciated!
Glenda L | Overall ExperienceA special shout-out to Christy (sp?). I hope I spelled her name correctly. She was very helpful. I rented my unit and shared it with another person. Eventually, I finished and left it to my rent-mate. Christy made the rental transfer quick and easy.
RICHARD J | Overall ExperienceStaff was always pleasant. There was a time when I got there just when the receptionist was about to leave for the day. Since I'm somewhat of a paranoid by myself. I asked he she would stay y. She stayed 30min off the clock. Till I left. That I appreciated.
diana c | Overall ExperienceMy only issue was when we cancelled one unit mid month and there was no partial refund AND it was rented immediately. We did ge t a little payment towards the second unit. Staff were VERY FRIENDLY and helpful.
sheri C | Overall ExperienceWent out of there needs to accommodate our needs
SUSANE U | First ImpressionsJamie, the girl in charge at the Leesburg Florida location was super efficient, friendly and on the ball. I would absolutely use that particular location again. Cindy
cindy s | Overall ExperienceSo far so good. The girls at the facility were delightful and very easy to work with. I would recommend this place to any friend or family member.
ender m | First ImpressionsI believe the girl who helped us in leesburg Florida was called Jamie. She was efficient , on the ball and very nice. Give her a raise!!!
cindy s | First ImpressionsLocal office would hardly ever answer their phone therefore causing me to be on hold forever on the corporate connection
Dean B | Overall ExperienceThe 10 x 10 storage unit assigned to us had not been cleaned up from the prior customer. Very dirty floor and walIs. I had to immediately go to the office for assistance. The uhaul office personnel immediately went back to the rental storage unit with me and swept it. I will clean it better when i can revisit with my shop vac.
Jerry H | First ImpressionsThe only thing was the last few times I went to the storage there were live roaches not in my unit but the building containing my unit. But the overall experience was great.
Caysi L | Overall ExperienceI was very pleased with the staff. They were helpful with everything I needed and question I asked. The facility was very nice and secure. Thank you so much. You made my moving transition easy.
Tracy S | Overall ExperienceVery friendly and helpful! Friendliest storage facility I have ever used
Megan C | First ImpressionsReserved the 12th and moved in on the 19th. Staff was very helpful and courteous
Richard C | First ImpressionsStaff was very helpful, courteous, and knowledgeable. The process of renting and returning a truck was very easy, as well as using a storage room. Wonderful experience and the price was very affordable. Definitely recommend using UHaul.
Lee T | Overall ExperienceYou can’t ask for a more friendlier and awesome staff like those at this facility. Storage is expensive but other then that a great place to rent. Mark
mark M | Overall ExperienceJamie was amazing and helpful! Made my experience a pleasant one and I will definitely be returning to Uhaul for my storage needs.
Noah R | First ImpressionsStaff was friendly, knowledgeable and efficient. Excellent customer service skills!
Lee T | First ImpressionsGreat staff!!
Stan N | Overall ExperienceAll staff members were extremely attentive, helpful and provided excellent customer service - especially Casey.
LINDA K | Overall ExperienceThe Young lady at checkin was extremely helpful and fast. Knew her job and it showed.
Anthony C | First ImpressionsJamie and her staff are wonderful! Always helpful friendly and very accommodating. I would definitely recommend this facility to anyone that needs storage!
James E | Overall ExperienceVery professional, polite and helpful!! Outstanding Customer Service!!! Very pleasant experience!!!
sarah m | First ImpressionsOver a period of several years , I have required units of different sizes. The office staff was very helpful in my smooth transition from unit to unit. I am no longer in need of extra storage but should I require a unit, I would not hesitate to return.
William W | Overall ExperienceWe dropped one Unit (no longer needed) but still maintaining another unit . Always have found U-Haul Storage well-maintained and safe and the staff is always professional and helpful. Extremely pleased !!!!!!
HAL M | Overall ExperienceManager at front desk was amazing at proving information and help. Also very friendly and personable
miguel m | First ImpressionsThe manager was very helpful and she was customer service oriented. A very pleasant experience..
LEO H | First ImpressionsI’m very happy with the service, staff super friendly and helpful. Definitely if I need in the future another truck or storage it will be again with Uhaul.
ANTONIO P | First ImpressionsTerrible services
ARMANDO A | Overall ExperienceJamie was always helpful and professional ! Will recommend to others . Thank you.
larry M | Overall ExperienceThe staff was friendly and the location well kept. I would have liked an option to rent an open space for a week instead of the whole month. I ended up paying for three weeks that I didn't use.
David D | Overall ExperienceThis Uhaul and staff helped us numerous times over the years. Always kind and courteous. Easy to reach, always go out of their way to be helpful. Our shop needs meant we had to build a big shop on property in the end but uhaul helped us through a big part of our business growth. I'm sure we'll be by again before long. Great Place 👌
Arif W | Overall ExperienceFirstly I was given a reservation for a unit, when I arrived to claim it the unit was given away. Needless to say I was frustrated.
NORBERT J | First ImpressionsSuper
James M | Overall ExperienceI only have one suggestion. The 6 x 12 trailer I used did not have an easy way to disconnect from my SUV, I broke down 2x on my way back and had to use a floor jack to disconnect so my SUV could be towed. Years ago I had a trailer that had a crank handle that you could disconnect and connect easier. Everything else was great.
ALBERT R | First ImpressionsStaff was always friendly and helpful.
Mary O | Overall ExperienceGreat service .
Paul V | First ImpressionsAll U-haul people have been great. Polite and very helpful. Website can be a handful somtimes but I've muddled through it.The section for hiring moving labor did not work out,would use u-haul again but now I know it's much easier making my own arrangements for two men to help with heavy furniture.
David P | First ImpressionsAbove and beyond! During the past 2 weeks, I rented 3 cargo trailers and a storage unit. The staff has been great in all parts going above and beyond. We had a few interactions because the place I was moving into was a mess, flooded house, and infested with the tiny roaches who sometimes play dead! After moving from that awful place, I rented the storage unit, and inform them about it. They helped me out with a roach killer bomb. Then we moved to a new place again, and everything well well. I'm definitely using them again for my upcoming needs. Thank you so much. Keep up the good work!
Jose M | Overall ExperienceJamie is very accommodating and helpful
Howard S | First ImpressionsThe staff was amazing at uhaul in leesburg would recommend them to everyone the only thing I would like to see a better job of is answering the phone you can never get no one on the phone other than that they get a 5 star with me
Al S | Overall ExperienceJeni and the entire staff were very helpful and accomodating. I highly recommend using them for your storage needs. Thanks Jeni!
THOMAS H | Overall Experienceplace looks great, service was excellent, great customer service
Richard W | First ImpressionsExcellent service! Extremely helpful personnel.
James H | Overall ExperienceEverything was great & all staff very helpfull
JOHN H | Overall ExperienceJamie has been awesome and more than understanding. She really cares
Denatae L | Overall ExperienceA very professional team that offered solutions to all the issues for me
Eddie M | First ImpressionsJamie and her team were professional, courteous, and very knowledgeable as always. Jamie is pretty sharp she has a good head on her shoulders and has incredible potential. You go girl!
Billy A | Overall ExperienceI'm still killing spiders and roaches that was in my furniture and mice!!
Stefan B | Overall ExperienceCindy and Jamie was great
Ninna I | First ImpressionsThe staff was very friendly and helpful. Will definitely use for all future storage needs in Leesburg
lesley k | Overall ExperienceJamie's the Best!
Dan J | Overall ExperienceJamie was always pleasant and helpful.
pam t | Overall ExperienceI rented a 15' truck in Kansas, drove across the nation to Florida and rented a storage unit in Leesburg. My entire experience was EXCELLENT. The employees at both ends were over the top helpful and made my experience very easy! Great job UHaul!!!
Trina R | Overall ExperienceJaimie, is so knowledgeable, helpful, kind, and a con cement professional. U-Haul is lucky to have her. The facilities are incredibly clean! I am very grateful for the first month free on the storage unit. Thank you Billy
Billy A | First ImpressionsVery nice experience the staff was very friendly and helpful. Very smooth process.
Rick w | First ImpressionsJamie was super helpful throughout the process. Thank you for making my move from Massachusetts easy!
Casey B | First ImpressionsJamie was awesome! So incredibly helpful!!
Trina R | First ImpressionsThank you.
Mary A | Overall ExperienceThe young lady who helped us when we got the truck was extremely kind courteous helpful and very comforting. I would recommend service at U-Haul weatherby a truck or unit all of my friends. Thank you for all your help
gail f | First Impressionsgood service
larry M | First ImpressionsThe staff were always pleasant and helpful. I had 2 storage units for over a year and then 1 for another year plus. I have recommended this facility to neighbors and would definitely contact them again if I need a storage unit.
Pamela W | Overall ExperienceJamie was amazing as always anyone who gives her or her facility a bad rating are out of their minds 😁😁😁
Ka'Tia B | Overall ExperienceRental trucks, trailers parked in isle making access to storage units difficult. Returned equipment parked near entrance for cleaning cause the area to be congested.
Ronald L | Overall ExperienceJamie Foster was very friendly and professional. Excellent service!
Bill C | First ImpressionsJamie was amazing, patient and very helpful. Wish I could have gave her a hug
lisa c | First ImpressionsDrove 4 hours From Fort Myers, to retrieve my belonging-from the storage with two cars with 7 people in total to help, all exhausted from the long drive, the person in charge at the moment quite unpleasant not the service I have always received from This company, the bathroom was closed, asked and she said they are closed! Plain answer! It was raining had reserved a dolly she did not have it ready, so it was a back and forth from the storage unit to the office. Same treatment, bothered with attitude, taking all her time with out any kind of consideration, that we were tried, wet, and in need to use a bathroom, Horrible experience
JENNY J | Overall ExperienceThis is the worst location I have used. The staff is extremely rude and condescending. The office always has a paper hanging on the door saying they will be back shortly. They don't answer the phone. Overall horrible customer service. If you rent a storage unit your stuff will have rat or mouse droppings on them. I would recommend Lakeside Storage which is less than one mile north on US HWY 27!!
Albert D | Overall ExperienceI would use U-Haul again
JOHN C | Overall ExperienceJamie was easy to work with. She is the ultimate professional and an outstanding ambassador for U-haul.
George M | Overall ExperienceI have always purchased my items boxes, covers, tapes and used the trucks to move me all the time I need them, always friendly staff willing to help me carry boxes to my car. I a very happy customer
JENNY J | First ImpressionsNo comments
Yahaira I | Overall ExperienceVery good service highly recommend
Jean k | Overall ExperienceMy son has been in college in Leesburg for 3 years now. The staff have always been wonderful and helpful.
Sandra R | Overall ExperienceJamie is very helpful and cheerful. She assist us promptly.
Carolina Q | Overall ExperienceJamie did a great job!
John F | First ImpressionsVery pleased with using this facility. Well maintained.
Robert T | Overall ExperienceJamie very polite and professional
Jean k | First ImpressionsJamie did a great job explaining our options and finding the right unit for us. A number of customers came & went while we were there, and she handled all very professionally.
walt c | First ImpressionsFriendly people. Unit ready for us. Accommodated special requests.
Jennifer N | First ImpressionsThank You to the staff and a well run business .
Ben L | Overall ExperienceAs easy as it can get.
roger b | First ImpressionsVery helpful and professional staff.
dan s | Overall ExperienceVery friendly and most helpful every time we have been there.
MARK A | Overall ExperienceGreat customer service experience.
David K | First ImpressionsWe were billed and fine added after we rented frig. mover on 29th and moved our stuff out of unit. I called and gal straightened it out.
don s | Overall ExperienceShould have an outlet somewhere so you could vacuum the unit.
Harry N | Overall ExperienceOnly negative was so many trailers and vehicles around probably due to all the snowbirds arrivals. It was a little tricky navigating to our unit. But we are completely satisfied.
Mary A | First ImpressionsPrices kept raising and frequently the gate were open for days.
Robin H | Overall ExperienceOne thing you charge to much, then after a month of renting you started raising my rent by 20.00 that's crazy. I'll will find somewhere else to store my stuff in the future. Bait & Switch ??????
Mark V | Overall ExperienceThanks
elliott h | Overall Experiencefully satisfied very satisfied
RAYMONDE K | Overall ExperienceWell kept. Very helpful service
Carol G | Overall ExperienceJamie was very helpful and processed my rental quickly.
carol b | First ImpressionsWe had the storage unit for 3 years and they were well maintained and such friendly helpful staff.
CORAL D | Overall ExperienceStaff was always helpful and friendly.
joann j | Overall ExperienceNice and clean and the staff is very friendly.
Sal C | Overall ExperienceVery disorganized, storage units very close to each other, difficult to navigate around buildings. Despite having storage reservation, they didn't know I was coming. Minimal area to return truck.
Linda K | First ImpressionsThis is the third time we have needed their services. Every time, EXCELLENT!
don s | First ImpressionsManager Jamie Professional, friendly, and quick to answer all my questions. Thank You!
elliott h | First Impressionsno problems what so ever .
RAYMONDE K | First ImpressionsStaff is very helpful!
Robyn C | First ImpressionsThe staff at this location were always pleasant and helpful. I would definitely use this location for any future needs.
Kristen B | Overall ExperienceVery good experience
sharon D | Overall ExperienceI was a customer at this facility for many years and many changes. It was always clean & staff accommodating.
REGINA F | Overall ExperienceVery well maintained. I liked the area it was in. Very nice people.
Eric Y | Overall ExperienceA smooth transition and a great staff in Jamie and Chris. Jamie was especially helpful to us in getting settled. Be proud of this staff
barbara r | First ImpressionsExcellent
GUY D | Overall ExperienceI found the facility very clean, and the climate controlled section worked very well. And the staff were very helpful, and courteous. If I ever need any of your services, I will definitely return.
Peter C | Overall ExperienceJamie was wonderful in helping us!
sharon c | First Impressionseveryone was wonderfull and helpful all the time .
JOHN H | Overall ExperienceThe young lady was pleasant and very helpful. U-Haul has a great employee there.
Sal C | First ImpressionsFriendly professional staff!! Air condition unit well maintained. Will use if need storage space ever again.
MARGRET E | Overall ExperienceThe process of renting the space was easy and then take too much time. The employee was very polite and professional paint couldn’t of had a better experience
george h | First ImpressionsGreat facility. Personnel were always friendly and helpful.
Liz J | Overall Experiencevery happy with unit and service
Cheryl C | Overall ExperienceDrop off of truck painless. storage unit was ready and clean. Great experience. Thanks
GUY D | First ImpressionsGreat service.
Kimberly D | First ImpressionsThe only thing I had a problem with was with one of the latches. It was bent and difficult to open. I felt I should of had a few dollars taken off the monthly rent.
maryann m | Overall ExperienceVery helpful staff and makes you feel at ease.
Gary C | First ImpressionsWonderful person at the desk
Judith M | First ImpressionsI would recommend this facility to anyone looking to store their belongings. It was very convenient for me and I was very happy with the service I received from the staff there
silvia f | Overall ExperienceMain security gate needs to be reinstalled after being run over by a truck.
JAMES T | Overall ExperienceThe staff was very helpful.
Florence C | Overall ExperienceMain gate is broke and torn down. It has been that way for several weeks. There needs to be a faster process to repair/replace the main gate.
Ryan D | Overall ExperienceSuper friendly staff. Always helpful..
marilyn c | Overall ExperienceGood customer service . Vicky was very informative and pleasant to deal with.
GILDA H | First ImpressionsThe service was wonderful and I’m happy with the storage space assigned to me
Alfonso B | First Impressionsabove expectations - great customer service
Camilla P | First ImpressionsThe staff were very welcoming and friendly.
Florence C | First Impressionsvery nice staff and clean happy i picked your place and thank you
Alice P | Overall ExperienceEverything was good
Cheryl C | Overall Experienceresponding. Was a pleasure to meet, helpful and informative.
Joe S | First ImpressionsVery nice staff.
Robert R | Overall ExperienceThe absolute best experience from any U-Haul, in any state that I’ve dealt with.
Beth M | Overall ExperienceJami, of Leesburg, FL is an outstanding employee, thanks Jami.
Robert R | First ImpressionsVery friendly and great communication skills.
SANDRA E | First ImpressionsNice facilities.
Arthur C | Overall ExperienceUhaul really worked with my situation . Staff was friendly and helpful .
Gabriel R | Overall ExperienceVery friendly and staff with personality.
James M | Overall ExperiencePlease email me a receipt showing that I emptied my unit #60032 on 2/25/19, and I requested to close my account. My experience with both storage & truck rentals has always been excellent. Thank you.
PATRICIA B | Overall ExperienceWhat a great experience! We had a little minor issue and Jamie went above and beyond to take care of it. Very professional and courteous! Will definitely will do my storage business here! Recommend!!!
DENNIS H | First ImpressionsLove the Mgr and Assistant This ladies are professional and also very good at what they do.
karen n | First ImpressionsVery helpful and friendly
von p | First ImpressionsAll went well.
don s | Overall ExperienceVery friendly helpful staff.
Barbara G | Overall ExperienceJust a big Thank You , Jamie was very nice to us and even though the weather was raining all day went and pulled the truck up for us. Thanks Again Ernie and Belinda Gattuso
Erny g | First ImpressionsVery nice
MARVIN C | First ImpressionsStorage options were clearly explained.
Harry N | First ImpressionsHad the unit almost 4 years. Staff always pleasant, billing correct and timely. Jamie Foster made the move out seamless and she was very professional and a real asset to your team there. Thank You
DICK P | Overall ExperienceStorage was broken into and I wasn't told for almost one month and things were stolen. All employees knew but me. They claim they have no footage of them opening it, which is a lie. Need all footage.
Felicia C | Overall ExperienceNo matter who I dealt with they were all so friendly and extremely helpful!
Glenda L | ReservationI will always use U Haul.
Francis T | Overall ExperienceThe staff members were helpful, and friendly.
Florence C | Overall Experiencenone
Melba B | Overall ExperienceRepresentative was very helpful and answered all my questions.
Barbara G | ReservationGreat service thus far
Patricia C | Overall ExperienceRemoved our stuff to close our acct, brought a large amt of cockroaches home with us in the boxes. They were crawling out of a crack in floor. NO refund rec'd on balance, 10 days into month. Ripoff!
Janet H | Overall ExperienceThe staff is welcoming, friendly, and helpful.
Florence C | Overall ExperienceI was told that I would have $109.00 as my price & after I arrived, Jamie charged me $133.00. I spoke with Jennifer & she gave me credits for the trouble but Jamie & Dalton is very unprofessional.
paulette a | ReservationRented space for my trailer. Jamie and Vicki were very helpful in arranging and taking care of the paperwork. Thankyou
James M | ReservationNice clean storage facility - we were tired when we arrived but the lady checking us in was super nice
patricia c | ReservationMy new storage unit number 40013 needs to be free during the first month. When I signed yesterday, I had a reservation for the first month's free, but did not double check that the rent is not charged
Florence C | Reservationvery nice experience. Staff was excellent
Trudy R | Overall ExperienceVery nice people and excellent customer service. Thank you!
mike m | Overall ExperienceI would say that U-Haul needs to change the way that if people are not able to pay their whole bill that they are allowed to make payments so that their units do not go to auction.
THERESA S | Overall ExperienceWe enjoyed it
Tom S | Overall ExperienceMy lock was damaged or drilled out. I ask to view the video's but they could not find anything. I was told by the manager we could use our own locks. Check your computer notes! 2× $85.00 👿
Angela F | Overall ExperienceGreat place to store my stuff. Secure, Well lit, Friendly staff, Clean. Was a patron for 11 years, only left them because I moved out of area.
RICHARD K | Overall Experiencenone
Oscar P | Overall ExperienceThe staff was very friendly and accommodating. Facility had easy access and was very clean
Carol P | Overall Experience0
beverly g | Overall ExperienceWhen I moved our furniture into our new house roaches were moved in with us.
Betty H | Overall ExperienceHave always been friendly and helpful.
ALENE F | ReservationJennifer & staff were excellent! Very helpful! Our spaces was clean and the perfect temporary storage for our household items.
stephanie c | Overall ExperienceNo problems. Great service
rick w | Overall ExperienceI felt welcome and the staff was very helpful and, very friendly. Thank you all.
Ricardo B | ReservationVery helpful and accomondating with my changes
LARRY S | ReservationHave a great day.
Laurie m | Overall ExperienceVery professional and extremely helpful - will use them again on my next move.
DOUGLAS S | ReservationJennifer was very informative and helpful in getting me my storage space ! Having 24 hour access was a plus for me. Great customer service !
KEVIN M | Overall ExperienceStaff very friendly and good service. The parking lot could be better-very small.
Jane B | Overall ExperienceExcellent +. I have only exceptional things to say about this facility. Vicky Adams was unbelievably helpful to me and I thank her so much. If needed I will be back, and will refer others to you.FR
FRANCES. R | Overall ExperienceWe were customers since 2011. Just paring down. Time to give to family.
DENNIS V | Overall Experiencestaff was always very polite
Daniel T | Overall Experiencefriendly staff
Genevra S | Overall ExperienceA 10 all the way.
AUBREY C | Overall ExperienceParking to go in the office is inadequate. Trucks, cars make it difficult if they are parked outside gate.
Linda S | Overall ExperienceWonderful service
Jacie C | Overall ExperienceAll was svery good regarding our storage experience. The place was always clean. The general ourside area as well. And they provide a clean public restroom.
Walt M | Overall Experience