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Samantha B | Overall ExperienceCustomer Reviews for U-Haul Storage of Neenah
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My move out date was not march 12th 2025, I had all my stuff out on march 6th 2025 and you guys took until the 12th to put it in your records. I do not owe you guys anything. I will never be using you guys again.
amy e | Overall ExperienceThe person I spoke to on the phone was extremely helpful with my questions and getting things set up. Thank you for all the help.
OLIVIA H | First ImpressionsVery convenient 👌 and always accessible
AMADOU C | Overall ExperienceThanks for assistance
clifton k | Overall ExperienceExcellent service
Jon V | First ImpressionsI wish all units were accessible 24/7 and the app was more convenient.
Laura W | First ImpressionsGreat experience.
Shan C | Overall ExperienceThank you for affordable prices and friendly customer service!
William P | First ImpressionsThe site manager (Ken Heitman) was extremely prompt and helpful answering my questions and assisting me gaining access to my storage units.
Thomas F | Overall ExperienceGreat facility!
DIANE M | First ImpressionsWe were pleased with the facility and ease of use. When we had some problems opening door the staff was patient and walked through how to troubleshoot. Problem solved.
RHONDA M | Overall ExperienceKen was FANTASTIC to work with! He is extremely helpful, professional, and courteous!
SCOTT P | First ImpressionsHad a conflict with the initial reservation but Bob at the kaukauna office was very helpful with the setup and finalization of secureing the unit. His explanations of the whole entry and procedures were detailed and clearly understood. Trouble actually getting the door unlocked and a call back to Bob, he was patient and very helpful for helping get actual access to the storage unit. Very pleasant to work with! The unit was clean and in great condition. I look forward to using the unit/facility and greatly appreciate your help in making my project move complete. Thanks
Matthew N | First ImpressionsI very rarely rate/cooment but the Uhaul reps where awesome to deal with. I had an emergency family cancer move situation and they got me a unit and on checking out 4 months later - promptly checked me out and gave me the weekend to complete my move out. I would 100% rent from them in the future.
PETER L | Overall ExperienceLet start that I had the storage unit for close too two years. I did have some damage to some of my items. From rain in which I had to trash due to mildew and rats. Overall a good safe place to storage items
JEANETTE C | Overall ExperienceOur old storage was sold to you. But we have used you before so off of that I gave the review on. Not off anything of yours previously.
BRAD O | First Impressions