Customer Reviews for U-Haul Storage of Sebasticook
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Emily is an amazing manager always makes me free welcome

Rating:

2.0

I’m incredibly disappointed that you had squatters living in a vacant unit. I’ve never had a storage unit like this and wasn’t aware of the full way to lock my units so they also invaded my units. I just had to clean human feces out of my unit that’s still active. Disgusting. How can you advertise that your units are secure and well lit when you had squatters? My first weekend with the unit, I was moving things into the unit at all hours. I wouldn’t have had I known there was a squatter in the unit across from mine. It was not well lit in the middle of the night.

Rating:

1.0

The entire experience from the beginning is the worst we have ever had renting a storage until, and we have been renting units for 20 years. We will not do business with UHaul again.

Rating:

3.0

This experience was horrible. I called the store to rent a trailer and a storage unit. I went to the store the day before I left to go get some furniture. On the day I came back to pick up the trailer. The guy who tried to assist me was from another U-Haul store. He couldn’t find my information in the system. He had to call customer service for their help. Long story short we finally figured it out and I confirmed with the guy that my Ubox would be ready for 6:00 Saturday night. No one showed up, I called the store. The woman said that there was no one there that day and time who had a fork lift permit so she told me to call them in the morning. I then got in my truck and went to the store on elm street Waterville. The guy there wrote a message to leave for the people working Sunday letting them know I would not be there Sunday, I had a family funeral to attend. I went there Monday to get everything all set and again there was nobody who could help me. I ended up having to get a handtruck from the store to go to the trailer and unload my furniture which was way on the other end of thief facility my husband and I are both elderly people with health problems and should not have been put in this position. I am very dissatisfied with this service. I feel that I shall not have to pay for any of the events that happen being rented in the trailer, renting a storage unit and possibly renting the storage unit for two months now because I had to pay the guys who showed up to help me move on Saturday night and I will not have any money until next month at the end of the month .

Rating:

1.0

A unit in the same building ours was in let rats in. They were going through all the units and DESTROYED everything we had. My Marine Corps Uniforms that I’ll never be able to get back and our furniture. We did not have anything that would attract them but someone else did and we were affected. I called the so many times from March till August and no one cared. They said “yeah a manager will call you” no one ever called back. I paid for insurance and they kept saying oh well and that they’ll let their manager know. We lost everything.

Rating:

5.0

Thank you for your excellent service at the office on Elm Street. Very professional and courteous.

Rating:

3.0

We had the unit for 2 years. When we moved out ,we found out mice had gotten into 3 boxes and made nests, fortunately nothing of great value was ruined. However, the mice defected in the boxes. We were surprised as to the amount of sand and dust had blown into the unit.

Rating:

5.0

Emily, manager of Waterville store, was very accommodating!! She was the best we've ever experienced.

Rating:

2.0

Price,Listed cheaper then I am paying now

Rating:

5.0

Emily is an amazing manager always so helpful and kind.

Rating:

5.0

Thank you for being so wonderful to me and understanding of my situation.

Rating:

4.0

Would have been Excellent but but our door was damaged by a plow truck and we were never notified we just happened to go get something out of our unite and discovered it and could not open our door. We had to wait a week before we were able to get into our unit.

Rating:

1.0

No cameras

Rating:

5.0

The lady that helped me was awesome! Even though we had issues with the trailer. I’m not sure of her name but said she was from Ukraine.

Rating:

5.0

Emily is GREAT!!!

Rating:

5.0

Fred and i fingered it out

Rating:

5.0

Closing out the unit with the app was a hassle I continuously got charged even though I spoke with customer service and they said they would fix it this is unprofessional I don't like excuses computers don't lie if the input is input properly

Rating:

5.0

Thank you for the month free.

Rating:

5.0

I had nothing but great experiences at this U-Haul location. Thank you guys!

Rating:

5.0

The youg lady was very pleasant, helpful and knowledgeable!!!!!!!!!!!!

Rating:

5.0

Becky was the absolute best!! I would recommend her to anyone and everyone !

Rating:

5.0

I wanted to continue keeping this unit but was financially pressed to choose. Nothing at all to do with U-Haul in any way. I had to give up and I'm sure by now you know what I gave up. Update your accounts so I don't have to be reminded of my loss. Thank you, Gregg Woodard C071

Rating:

5.0

Worked out perfect for ours needs-

Rating:

5.0

Waterville Staff was super helpful!

Rating:

3.0

There was some confusion regarding finalizing the reservation and move-in. I ended up going to the office and just having to finish everything on my phone because the person at the desk couldn't find any information on me and wasn't really offering any other solutions. Not great customer service, but when that was finished, it was very simple to find and enter my unit, which was clean and dry.

Rating:

5.0

Very clean!!

Rating:

3.0

I went in to the office on April 15th to report that I had moved out and no longer needed the unit. The two guys thanked me for letting them know. They said they would go by that afternoon to inspect the unit and close our my account. I still go billed for May and had to call the national office (because the local office doesn’t have direct line) to get them to stop the automatic payments. Now I have to fight for a refund.

Rating:

5.0

Unit was dirty with broken glass, had to sweep before move in. Lots of debris around the facility property and a door that has been crushed and not fixed for several months.

Rating:

5.0

Good staff and supper to deal with

Rating:

3.0

Someone had broken the left side door of my unit Before I moved in and mice destroyed alot if my clothes and fabric. There's some acres for animals and spiders to go from unit to unit. Needs more space between buildings. Needs cameras. The lady at U-Haul was outstanding. Very disappointed she isn't manager, she is thorough and personable, consistent and hard working. Hope she gets store someday. TJA

Rating:

5.0

Good staff

Rating:

4.0

Not happy with the amount of dirt that comes in under the door. They really should not be room for dirt and vermin to enter

Rating:

4.0

Outstanding service thanks

Rating:

4.0

Wish there was better lighting there was virtually none if ever had to go in evening depended on headlights and flashlight to see anything inside and out

Rating:

5.0

The unit has no nighttime lighting, which makes access after hours difficult.

Rating:

3.0

Got broken into the first Month was told there are no real cameras. No lighting at all not safe after sunset. Also after 3 days late they put locks on unit which there should be a longer grace period atleast 5-10 days?