Customer Reviews for U-Haul Storage of South Ankeny

Rating:

3.0

It was inconvenient, as my pick up was scheduled for a location just south of 235 in Des Moines, which was close to where we were packing. I learned about the change the day before. Because of the location of our hotel, I ended up having to drive half an hour to pick up the truck. I had a good experience with you except for that.

Rating:

5.0

She was great with customer service! The place was clean.

Rating:

5.0

Excellent customer service! Areonna was very nice to work with. I would definitely recommend others to utilize your facility and other products/services. I’m even more motivated in my process of moving, as the experience was seamless and professional!

Rating:

5.0

Staff was very helpful and very attentive to my needs!

Rating:

1.0

The place was not clean when moving my things out there was a dead mouse in unit. Office was dirty. The general manager was very rude. I would not recommend this place to no dody

Rating:

5.0

Not a thing! Great staff and experience. Thank you!

Rating:

1.0

Employee at the 1204 SE 16th CT Ankeny IA 50021 location on Sunday April 20th did not know how to check out a Car trailer AT4986Y to us. It took him an hour, WITH OUR help to figure out how to tell your system the the Make and Model of the towed vehicle vs the vehicle that would be towing the trailer. I felt like we were more knowledgeable in entering information into your system than your own employee. I suggest that there should be better training on how to use the system and better communication training. Also drop off to Blair NE at the Armor Storage on 150 S. 1st was unmanned and no employee was at the location for the drop off during your office hours of 9 to 5. When I called the number an employee told me that there is not a person to manage that location on a regular basis and I would guess that is losing U-Haul business if you don't have a person at the location.

Rating:

5.0

Excellent reception and help from your staff. We were very impressed.

Rating:

4.0

Noone was around.

Rating:

1.0

Do not use this facility. My family and I are moving. The Uhaul in our current town asked us to bring a trailer along with the truck we rented for $50 off. We confirmed we had the Uhaul truck and trailer until the following Wednesday. We have a signed document saying it was due back Wednesday. On Tuesday, Ariana at the South Ankeny Uhaul location began calling my husband and I both. She claimed at different points that she was the owner. She called me saying that the Uhaul was due back at 8:30 AM Tuesday. She was upset and began telling me that she has someone there today who wants it. I told her that we had it until the following day and she continued to lament to me, someone two states away. Now, she has called my husband numerous times and just threatened to call the police if we do not return it today. Unreal. Multimodal harassment! The Uhaul customer service people were appalled at the texts that Ariana sent to my husband. I wish I could attach the screenshots here. This particular employee is unhinged and unethical. I can say that the customer service at Uhaul corporate has been very helpful throughout this ordeal. This situation is unbelievably unprofessional. Moving is tough enough on its own. Do yourself a favor and avoid this Uhaul location like the plague.

Rating:

4.0

Rear tires had little tread left on the tires. Not so good for long distance travel. Staff was excellent-so nice and helpful. Thank you!

Rating:

5.0

excellent location and friendly staff. I also appreciate that the staff put on a better lock for me while I was out of town. I felt like my stuff was very secure, and easy to get to. Will definitely recommend or use again if needed.

Rating:

4.0

I worked with Samuel who was very friendly and helpful. He encountered terrible slowness with the scheduling and billing system however - and ended up needing to call "traffic" to have an in-town reservation corrected and changed to a one-way rental. The process took much longer than it should have, but this is no reflection on Samuel and his efforts.

Rating:

5.0

Great location, service, everything. These two locations were polar opposites.

Rating:

5.0

The new staff is very friendly and very helpful. I really appreciate their kindness

Rating:

5.0

There was oil dry all over the concrete in front of the unit door that had turned to mud I had to scrap off with a shovel not to track inside to be able to load bit still did somewhat, the unit unit was not clean inside. 1st unit assigned was locked and they had to switch to a different one. it was the only one available in that size or I would of asked for a different one because of the mess out side the units door

Rating:

5.0

The customer service is professional and excellent

Rating:

5.0

Great service friendly help

Rating:

4.0

Truck was left with a 1/4 of gas. Should not be my problem, site charged previous customer. Should have filled it up.

Rating:

5.0

A great crew. Helpful and committed to helping me.

Rating:

5.0

A very well managed facility . The manager was very knowledgeable and pleasant to work with

Rating:

5.0

Change employees

Rating:

5.0

Chelse was very helpful and courteous.

Rating:

1.0

Wish I could put zero stars. I should sue this place.

Rating:

5.0

Again, staff was eager to help as I could not unhook by myself. Quick and efficient.

Rating:

5.0

Staff was more than helpful and knowledgeable. Excellent service I will continue to use Uhaul. Thank you Chekse & Micheal.

Rating:

4.0

The clerk was most helpful in making my reservation and everything was in order when I arrived to get my truck. Very handy location

Rating:

5.0

Thank you for restoring my faith in U-Haul, very clean facility, excellent staff.

Rating:

5.0

Keep up the good work.

Rating:

5.0

Also again not my choice of drop off Did a one way to Ames IA from MN to take daughter to college. Coming from MN (north) they changed my drop of lad to hear which was 35 mins one way going south to drop it off. Adding an hour and half to our commute back home but was left with no other choice. Not ideal.

Rating:

5.0

Very smooth pickup very courteous staff..

Rating:

3.0

When you pay for your unit and you move out they don't prorate your cost for the month. They just take your money, then the money for the rest of the month is gone. The unit can be rented again which means they make double the money for that unit. I will never use uhaul again for my storage needs

Rating:

4.0

Although the rating is above average, I had to drive an extra 1/2 hour to drop off the trailer due to the location in Ames was full.

Rating:

1.0

It was fine when it was cube smart Once uhaul bought it….. Prices kept going up, changed out door before we got there, even though we were supposed to meet up first, nobody on site as they took out office, hard to get through to anyone, online was not user friendly and I could never get logged in, so many rules, most the time-parking lot was being ‘repaired’ in multiple locations so u couldn’t get to your unit, costs weren’t worth all the inconveniences. Would NOT recommend uhaul owned unit!

Rating:

5.0

Thank you..

Rating:

4.0

No personnel available, truck was delivered after hours

Rating:

3.0

Originally started with 6310 Douglas location setup online was easy...then things went downhill fast. Received a voicemail to call them and was told they won't have a truck. Then during the call somehow that changed to oh we will have a truck but only an hour later. Got to location and the truck wasn't available, they worked to find us one at ankeny location. Got to ankeny and ran into some issues they worked to resolve. Went to take rental truck was dirty and only 1/8 of a tank of gas. We learned down the road ac did not work, already down on time and no other truck available had to run with it. Overall I hope they improve greatly before I need to rent again.

Rating:

5.0

Staff was very pleasant and helpful

Rating:

5.0

When looking for a storage unit I did not desire to go with U-Haul because of the bad experiences with renting trucks. Such as signing contracts at one facility and having to travel across town to fetch the truck. I started with Cube Smart because of the prices. Shortly after being at this location U-Haul purchased this location. The longer I stayed the MORE I REALIZED I am glad I stayed. U-Haul made many improvements that Cube Smart over looked while building at this site. 1- adding and improving security 2- improved water drainage from roof to run under concrete to make safer traveling, either walking/driving. 3- Cude Smart was in such a hiring to build they did not take in consideration for water drainage. Many outdoor units would flood. U-Haul came in fixed this. Thank you. 4- U-Haul improved 24 hour access to each storage unit. THANK YOU U-HAUL

Rating:

5.0

Joni was a dream to work with. And im so happy the office was open on sunday. Thank you for making a stressful move a little easier

Rating:

1.0

Charged me 3 days when it was turned in after 1.5 days. They checked it in over 13 hours later

Rating:

5.0

Joni was an absolute delight to work with. She helped assign a unit that was easy to get to, as I am not an expert at backing up a trailer. This was a big move for me, and the entire experience working with U-Haul was fantastic. Thank you!

Rating:

5.0

The uhaul app crashed several times using it to check in. I was able to complete it after several tries, but couldn’t ever upload my photos of the van afterward. I like the online checkin, but please fix your system! It is broken.

Rating:

5.0

Staff was great, helpful, and easy to work with! 10/10 experience overall.

Rating:

5.0

The lady that helped us out all day went above and beyond to make our experience easy and less stressful! She was accommodating to our need to switch to a bigger unit.

Rating:

4.0

None

Rating:

5.0

excellent storage, I'll use again

Rating:

4.0

This facility has greatly improved since being bought by UHaul. They just need to clean and restock the restrooms and it will be a 5-star location.

Rating:

5.0

Very quick return.

Rating:

5.0

N/A

Rating:

5.0

Well run company

Rating:

2.0

I was supposed to have my trailer for another day. It was a 2 day rental when I booked it online, and when I talked to a representative. You can imagine my surprise when I received a phone call from the employee asking where the trailer was, while I was in the process of traveling to my unloading destination. Wasn’t much help in trying to fix my issue but didn’t charge me a late fee so that’s a plus (never should have been late in the first place, still trying to figure out where the switch up came from), since they apparently had someone booked to be leaving with it next morning. Just know when you book a trailer to be picked up and dropped off at the same place, they might call you and make you pick it up much further away.

Rating:

2.0

Power was out—not their fault but the equipment I reserved was not available and the truck ran poorly but worked well enough to get the job done.

Rating:

4.0

vehicle parking situation wasnt optimal

Rating:

5.0

Please do better at providing equipment at the location reserved. I really didn't need the extra 50+ miles of driving to pick up the trailer. I booked months ahead at the location I wanted.

Rating:

5.0

N9 comment. Person who helped me was good at her work.

Rating:

5.0

Fast and friendly service

Rating:

4.0

Smooth and easy

Rating:

3.0

I reserved the unit 3 weeks prior to our move. When we arrived there were no units available in the size and location that we reserved. We had to upgrade to a larger unit just to have a drive up to door unit.

Rating:

5.0

Convenient pick up and unload. Friendly staff.

Rating:

5.0

Caty was professional and extremely helpful!

Rating:

5.0

Excellent facility and wonderful staff. My experience was excellent. I would recommend this location to anyone.

Rating:

1.0

Arrived at site. Parked at designated location, waiting on an associate no one came out to check me in. Decided to check in a return truck through the app instead. Went inside to drop off the keys there were two associates sitting down doing nothing. Dropped off the keys they both decided to get up and go on break. Poor customer service.

Rating:

5.0

The employee on site was Katie. She was great! She was very helpful and accommodating.

Rating:

5.0

Storage facility was clean and easy to use. Was a little confusing for what part of the building the room was in but once we figured that out it was a fast process.

Rating:

3.0

Staff was rude because it was close to closing and would rather talk with each other. Said I couldn't drop off my truck because it wasn't in the system without them even looking. Had to pull the app open to show that this was in fact the location.

Rating:

5.0

Chelsea was awesome and very knowledgeable.

Rating:

5.0

Staff was extremely helpful...Good experience

Rating:

5.0

The girls at the Ankeny Uhaul off of Delaware were great! They were thorough and quick! They were very friendly and knowledgeable. One thing, I tried to do the self check in when I brought it back, but I could not get the thing to work.

Rating:

5.0

10/10 WOULD recommend this location. The GM working was very helpful & kind—restoring my faith in U-Haul as a company. That girl needs a raise. She was able to fix what Bastrop & Feed Supply messed up regarding the gas discrepancy and literally made my day. After a long & tiring move, she was the angel at the end. Thank you so much!!!

Rating:

5.0

Very professional and caring

Rating:

5.0

Very helpful

Rating:

5.0

I had 24hr access but any time after 10pm the alarm would go off and I work as a mobile mechanic and roadside assistance so I would get calls late in the night and I kept my tools and equipment in the unit and it would cause the alarm to go off, and the bay area was not kept clean when caty was working it seemed like all that employee would do is sit in the office.

Rating:

3.0

Rates went up twice in the short time we were there.

Rating:

5.0

I rent long periods and do not like increases several times 😑

Rating:

5.0

Employee was friendly and professional and knowledgeable. She check milage and cleanliness of the truck and found no problems. I pay for 3 days and given I used the truck for only 2 days my credit card would get a credit. Hope so.

Rating:

3.0

First, they identify the vans by total length. Not by box length. So a 15 footer only has a 10 foot box. Second, the prices for their insurance online is different than in store. It's nearly twice as much in store and they won't give you the price quoted online. Third, you have to estimate how many miles you will be driving the rental and pay for it in advance. If you drive less then anticipated, you don't get refunded the difference. So estimate short. Fourth, the people working are friendly enough and the vehicle I rented was in great shape. I wouldn't have hesitated driving it anywhere.

Rating:

5.0

It was great so that we didn’t have to worry about outside rodents like we did with our garage.

Rating:

3.0

The only issue I had was with the online process to return the vehicle. It tried to charge me for things I had already paid for.

Rating:

5.0

Everything looks so well

Rating:

5.0

Really a nice facility and the people that work there are the best! I will definitely use the Ankeny location on Delaware again, when I need storage.

Rating:

5.0

Keep hours the same...7pm closing worked for us.

Rating:

5.0

Very friendly efficient

Rating:

5.0

Drop off area for equipment like trailers not easy to maneuver vehicles and trailers for the return

Rating:

2.0

I asked the manager if she would call me and let me know if I could have a sale for my stuff out of my unit,she said she was new and would have to ask owner. She never called me back. Then I moved out 13 days early because it was the only time I had help and a trailer,before I left out of state for a month. I was also not prorated the difference back to me. Any place I have ever rented always prorated me back the difference and I wasn't under any contact.

Rating:

5.0

MARGO IS ABSOLUTELY AMAZING!!! SHE GOES ABOVE AND BEYOND HER TILE AS MANAGER. SHE DESERVES A RAISE AND ACKNOWLEDGED AS A HARD WORKER. HANDS DOWN BEST MANAGER YOU'VE HAD AT THIS LOCATION.

Rating:

1.0

Nobody ever answered the phone in Ankeny. 800 telephone number was horrible. Nobody could find my unit and confirm it was canceled, after I spoke to someone telling me it was canceled. Even the lady at the storage unit told me it was cancelled, she lied, you charged me again on my credit card. So I would never recommend this place to anyone!

Rating:

5.0

Excellent Service, Equipment and Storage Facilities! Thank you!

Rating:

5.0

It was inconvenient in the transition as there was no staff to ask questions but this has been addressed

Rating:

1.0

I'm not rating something I never got bye stop texting my phone 😡😡😡

Rating:

1.0

I have received 26 requests from this company to rate their service. Well, here's my rating. PLEASE STOP MESSAGING ME FOR A RATING!

Rating:

5.0

Super

Rating:

1.0

Would give negative stars if I could. Management never available, no communication from staff amongst themselves or the customer- locked my unit multiple times when unit was paid for and their automatic payment system only works sometimes- absolutely terrible

Rating:

5.0

I have not had goid experinces previouly with a diffrent lication . This location is 30 miles away from the nearest location but as i said before the previous location was one of the most poorly run and organized . The locatio on magazine road is by far the best. It seemed short staffed but they were exteamly courtious and polite. The owner was extreamy knoledgeble and efficient. He moved from terminal to terminal helping his staff. I will always make the drive for his buisness. Unfoutunatly i do not remember his name.

Rating:

5.0

I was there with an issue from the previous owner’s and they were able to resolve it quickly. Great customer service!!

Rating:

2.0

Once this storage facility was taken over by uhaul it’s service went downhill. My entire unit of things was moved without my permission, anytime I called staff wasn’t very helpful and when I called to cancel my unit I had to call multiple times before it was actually cancelled. I would not utilize this facility again.

Rating:

4.0

UHAUL was better than Cube Smart who originally designed the layout. UHaul had to place drains in front of downhill west facing units as they would direct water in after rain storms. When they constructed the drainage system it left a thick layer of concrete dust all over my belongings. At least the rectified the problem.

Rating:

2.0

could not get a hold of anyone about moving out. also, i paid multiple late fees under this account due to the fact of my paydays but ended up paying 4-5 late charges which i found very unfair. i couldn't access mu unit all the time like i wanted. i guess i don't understand having good security survilance and not being able to access your unit 24/7. last but not least, when unpacking my boxes it seems that there was mice getting into the climate control building and unfortunately they had got into my unit and i now have multiple damaged items.

Rating:

5.0

Got a 10x10x8 the website said it was drive up but it was inside between drive up units. Called and got it switched to a drive up outside.

Rating:

1.0

I had to reserve my storage numerous times. 1st time on the phone, went to the location only to be told I needed to go to the truck rental location to get the storage finalized. Went to that location and neither of the workers knew how to complete the storage rental. The manager walked them through it via phone. I go back to the storage and my passcode is inactive. I called the store and the managers cell phone that was on her business card, I got no answer. Customer service did answer and told me there was nothing they could do, they also couldn't get a hold of anyone and the location was closed till the next day. Was told to contact them tomorrow. My belongings were still in the truck so I also couldn't return the truck till the next evening. The manager redid my storage via phone but refused to compensate me for the extra mileage and gas from having to drive the truck back to west Des Moines to store it overnight and back to Ankeny the next day to empty it. I went to get the map of the storage and there was still no record of me having a unit paid for or reserved. The employee called the manager again and had her walk him through it and I was finally able to empty and return the truck but I still don't know if my pass code is active, the drive thru door was open when I arrived.

Rating:

2.0

First, raising the rent $2.00 plus tax 2 times in 6 months is ridiculous. Why not just be direct and raise it the $5.00 or $10.00 youre aiming for, in one shot? Much easier for auto pay. Trying to reach Nikki Newton is quite a challenge. Using her # leads to holds and forwards and disconnects without ever reaching her. And if she sends an email, why do I have to be on a special list for her to get my reply? Totally not customer oriented!

Rating:

3.0

I couldn’t get access to my stuff when needed due to construction when it was time for me to move. Construction workers had all carts used at time I could actually move. Workers park their personal vehicles in the building so you have to track that person down or try to figure something else out. I left half way thru the month due to moving so U-Haul gets to keep what was left of my rent paid. I find that ridiculous.

Rating:

5.0

Smooth transition

Rating:

2.0

W have called to switch our unit. we tried emailing the GM, Nikki, and the email does not take from people outside of the organization. We have been by a few times and left a voicemail for someone to call us back.

Rating:

4.0

It seems to be better that UHaul has taken over from Cube Smart. There were issues with maintenance under Cube Smart.

Rating:

3.0

We reserved a space under Cube Smart ownership and a week later it was Uhaul. Uhaul did not honor the discounted rate we signed up for under Cube Smart. Unfortunately when we took our boat to store, the garage door opening wasn't wide enough -- go figure! Why would you have a 10x25 foot unit with a smaller door? We should have measured when we first checked out the space. The good news was that even though Uhaul didn't honor the discounted rate, the first month was free, so fortunately we were not out anything, other than a last minute scramble to find a new storage unit. Staff was helpful and did what they could to process our move out timely.