Customer Reviews for U-Haul Storage of Spring Hill on Mariner
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Pick up went smoothly. I appreciate the mobile pick up.

Rating:

5.0

Tammy & leAnn were great to work with.

Rating:

3.0

The office was closed on a Wednesday. I had to download the app and check in online which held me up for an extra 30 minutes. A bit disappointing.

Rating:

5.0

I appreciated Tammy and Tiffany and them all... I was going through such a hard time with Fema and they only paid like one month maybe two of the six months I had storage there, but the girls were very nice to me. I like them and I would recommend somebody going there.!I was going through such a hard time with Fema and they only paid like one month maybe two of the six months I had storage there, but the girls were very nice to me. I like them and I would recommend somebody going there.

Rating:

5.0

They are awesome 👌

Rating:

5.0

Tammy and LeAnn were terrific

Rating:

5.0

Thank you for all your help

Rating:

5.0

Excellent Service with a Smile

Rating:

5.0

Staff was helpful and understanding when it came to my needs

Rating:

3.0

Arrived to drop truck store closed

Rating:

3.0

Convenient location though the parking lot can be difficult to navigate with the larger equipment. Tammy L was absolutely amazing. A real asset to the organization

Rating:

3.0

Tammy L was fantastic. She handled our transaction quickly and was exceptionally personable. A real credit to the company.

Rating:

4.0

The equipment was dropped off after hours.

Rating:

3.0

Pick up, drop off, price, and included mileage changed making cost and convenience different than what was agreed upon at time of booking. Associate unable to reach supervisor for support.

Rating:

4.0

Staff was easy to deal with and helpful.

Rating:

2.0

Tried to drop truck off, no one there. Tried using the app, first picture would not load. Had to call customer service again to and after being transferred again they told me just to drop the key in the drop box. I did take pictures of everything.

Rating:

5.0

Leeann is one of the best managers I have ever met in this field. She is one of the most talented people I have met among those who serve the public, which can certainly be a challenging profession at times. She is calm, cool and very effective under pressure remaining consistently courteous no matter what the circumstances. And through it all she remains a kind, friendly and helpful individual. And Jewel Diehl at uHaul customer service is also an employee talented above the beyond the norm

Rating:

1.0

I went to pick the truck up and no one was there with no instructions how to pick it up . Tried to call the number on the door with no answer . A customer that was picking up a truck told us what we needed to do online . What a shitty way of running a business.

Rating:

3.0

We delivered the truck 2 days early. Unfortunately it was very close to closing time the employee said you’re retuning the truck early no problem. Unfortunately we have never received a e-mail of the return or bill receipt. The location is very poor space to return large trucks even parking my car was difficult.

Rating:

5.0

The best customer service by far!! 5⭐️

Rating:

5.0

Tammy was so helpful and friendly took great care of use.

Rating:

4.0

After hours but phone system was useful

Rating:

3.0

It was difficult to negotiate the website and load the information. Internet was slow.

Rating:

3.0

Had issues with leaks in my unit

Rating:

5.0

Fantastic customer service

Rating:

4.0

Only issue was entering the facility, it was tight, service was great.

Rating:

1.0

It was closed in a Saturday. Be so for real.

Rating:

5.0

The staff were so friendly & professional & went above and beyond the call of duty

Rating:

5.0

Thanks

Rating:

5.0

This is a high quality facility by with great customer service.

Rating:

5.0

Above and beyond good service. Service was excellent! I will always use them for my storage and moving needs!

Rating:

5.0

Tammy was so knowledgeable, kind and made the process simple.

Rating:

1.0

Passenger side front tire bald, steering wheel and dashboard shaking all the way at 65 miles per hour and under calculated mileage by 200 miles causing me extra $200 a complaint was made , Norton va location was worried more about her cats than my experience, customer service was rude , side wood tie down to weak to hold item in truck broke

Rating:

1.0

Google stated drop off location was open until 7pm. They were not. There was no where to park and drop off the 26 foot U-Haul. We did the best we could without any human assistance. We would not have gone at that time if we knew they were already closed. Again, Google stated they were open until 7pm. Should definitely not be considered as a drop off location for a large U-Haul as it's virtually impossible. Not their fault, it's just the way the facility is set up.

Rating:

5.0

The manager went out of her way to help us out. She was great!

Rating:

3.0

The truck they gave us was not good

Rating:

5.0

Truck had leak in the back of the box,so all my boxes got wet, the trucks should be be checked

Rating:

3.0

We arrived early as requested and the doors were locked. We went into panic mode on the app ! Thankfully a team member showed up and completed our tasks. The rental truck cab had a musty smell, the windshield wipers were old, and this truck could have used an alignment tweaking. I had to buy an USB adapter for my phone and gps these tricks are outdated for out of state trips! Hopefully I won’t have to move again !

Rating:

5.0

The ladies that run this facility are amazing!! I came past closing time and they happen to be in the back getting in their cars. I was doing a moving job for a friend and they had no dollie. The women reopened the store without hesitation and let me rent one!! Thank you ladies you went above and beyond for me.!! I am greatful

Rating:

5.0

Great customer service from Tamara Lenahan. She is the best. :)

Rating:

5.0

Went out of their way to get me hooked up & I was able to get on the road the next morning @ 4 am!

Rating:

5.0

She amazing helpful and fast definitely referrable

Rating:

1.0

Called and was transferred to call center….still waiting for my deposit

Rating:

5.0

Nothing to improve. Looked at first truck and a few roaches were hanging out in it. Employee said you’re not taking this one. Was given a different truck.

Rating:

3.0

Trucks needs to be in good shape and without problems, and you charge like crazy without not even know what the truck has or what l how the truck was.. only money and no security

Rating:

1.0

Would never use uhual again. Between the people being very rude and the tons of roaches inside the buildings… plus it being overly expensive on top of that, would never come back and specifically because of the manager being rude. No one is ever at the store now even when they’re supposed to be there… lights are always off. When I would go, Alex would be there and everything was lovely and he helped me 100%. Now there is a nasty worker there. Don’t even get me started on the manager, Leann. She should not be the manager. I thought Tom or Debbie were managers and they played that role very well. From my understanding, everyone thinks Tom or Debbie is the manager! Now it seems like all the good workers have left.

Rating:

5.0

Totally satisfied and happy with my uhaul experience. The staff blew me away with they're customer service. Pleased ,happy, and satisfied,repeat customer. Thanks everyone ☺️

Rating:

5.0

Always work they're magic for my stuff. Great working relationship for years.

Rating:

5.0

Please improve the mobile app experience. I could not get by the "Additional Contact" step, so had to call for assistance. After that, there are so many steps to complete, it took another 10 minutes before I was done. My suggestions: 1) Can you add the face photo and license photos to the users account? Then, just have the user take a selfie and compare to what was saved on the account? If you are using AI, this should be possible. 2) Instead of closing with multiple truck verification steps, consolidate into 1 long step. Most of these steps are not performed during the manual rental process. 3) Is the photo of the mileage and gas level really necessary? This is also not done during manual rental. I will avoid using the app whenever possible, until it is improved.

Rating:

3.0

I don't care for the self serve it is more of a pain in the butt than convient.

Rating:

4.0

Management is very thorough, friendly, polite and available to answer all your questions.

Rating:

2.0

Until recently there was no office staff. The the exterior doors had all the security combo locks removed. There were suppose to be individual gate access codes and key fobs made available at a costs....non were ever made available and for handicapped individuals like my self it was a selling point...but were never made available. Recently there have been and are rental trucks parked along the drive up to the entry gate. No to cars can enter or leave with out one or the other backing down or up. SAFETY CONCERN.. The attendants seem to care but apparently they must follow corporate edicts ... Those ideas and policies need to be revisited. And last but definitely not least....PRICING.

Rating:

5.0

I was really impressed with the courtesy of each associate who helped me with my storage! Many thanks and I look forward to service from U-Haul in the future.

Rating:

4.0

The office was closed each time I went there even to rent a truck

Rating:

5.0

DROVE FROM PA TO FL. TRUCK RAN WELL, BUT IT NEEDED ONLY ONE THING, NO NEED FOR POWER WINDOWS OR LOCKS. ONLY ONE THING, CRUISE CONTROL. PLEASE, DRIVE 1000+ MILES USING YOUR RIGHT FOOT . TERRIBLE. REPEAT CRUISE CONTROL.

Rating:

4.0

Because my original reservation was closer to my storage unit, I wasn't given any adjustment for mileage and went over 77 miles and charged $1 per mile....

Rating:

2.0

Have someone there during hours. The car dolley had the light taped in which fell down and didn't work. My paperwork I printed off said $1195 and was charged $1272. Plus I payed for a refer dolley and never got it it.

Rating:

5.0

Pickup and return process was good but had issues accepting pictures

Rating:

5.0

I can’t see myself going anywhere else for this service except to U-Haul in Spring Hill, Fl! I’m very pleased with all service. Thank you!

Rating:

1.0

Returned rental truck to predetermined location only to discover that it was closed despite an hours sign to the contrary. The sign on the door said they’d be returning at 10:30 am. We arrived at 10:50am to a locked building. I spent 30 minutes on the phone attempting to walkthrough the nightmare of an app based return process. Customer service via UHaul 800 number was terrific, however this return process tarnished my view of UHaul. If you are anticipating a quick experience on the return and then need to waste precious time after a long move then this is totally unacceptable. Nobody’s perfect, I understand, but this was pretty ridiculous.

Rating:

2.0

when you’re calling, make sure to use your customer service voice.

Rating:

4.0

When I arrived Saturday morning to drop this 6 x 12 off, the kid was very unhelpful and I was in the back called three times. He never picked up the phone so I drove down to the front and he’s sitting in the office eating a sandwich I told him the trailer was back there and he gave me a hard time even though I had a slip saying that that’s where it gets dropped off, just very rude overall

Rating:

5.0

Great service and very fast to check you in. I highly recommend 😊

Rating:

3.0

I don’t know how to rate the facility. I made reservations a week ago show up at 4 o’clock in the morning with the gate code that does not work so now I have to sit here till 9 AM. Hopefully somebody comes to the office today so I really don’t know what to think about this facility yet, not very happy that I spent five hours in the parking lot waiting to unload my trailer and truck so I’m really not too thrilled about this experience so far had a death and need to get to the funeral home to make arrangements and also have paid people here waiting to unload so it is very inconvenient

Rating:

5.0

Debbie went above and beyond while assisting me throughout the entire experience. I would highly recommend this location because of her.

Rating:

5.0

When I picked the truck the managers were present. Walked me through the vehicle, made sure blankets were present I had ordered and made sure I had all I needed. Asked me to take a picture of the dash board to verify gas level and mileage. Which turned out I would need at billing time. Excellent service!

Rating:

4.0

Your prices are higher then other storages in this area but very clean and available

Rating:

4.0

I didn't know it at the time but the windshield on the inside needed to be cleaned it had suction cup marks for everybody's GPS phone holders didn't find it out to the next morning when it fogged over and the doors are really hard to close other the traction control coming on that needed service in the mountains other than that experience was pretty good

Rating:

1.0

My wife stopped there to make the reservations we showed up to pick the vehicle up yesterday April 24th and they were closed there just happened to be someone there to let us in when we got there today to drop the vehicle off nobody was there we had to wait for them to come back from lunch very poor way to run a business you guys might think you have the Monopoly on truck rentals but there's a lot of other companies out there which I'm sure we're going to be glad to look at unless you can compensate us some way

Rating:

3.0

Needs attention with pest control to many roaches

Rating:

5.0

Very accommodating and the reservation process was quick and seemless.

Rating:

5.0

Tom, Debbe, Liann are the best when it comes to helping you with trucks storage, etc. I have moved numerous times in the past five months and they are the only people that I will deal with in the area. They have the best customer service of anybody that I have dealt with here in the Springhill area.. I give them a five star rating!

Rating:

3.0

The place was closed. However no direction where to park. Uhaul App is absolute crap for self check in had to wait 15 min to only be transferred waiting another 15 min for app support. U hauls only saving grace was the lady for support with app was very patient and kind. Her name was A Lindsey Thanks So Much for being patient and talking me through the process.

Rating:

5.0

Leanne was beyond amazing!!!!!!! Tom was a great help as well with explaining the codes on how to get in and out!!!!!!

Rating:

5.0

Great customer service

Rating:

5.0

Leann was absolutely amazing and beyond helpful!!!! Anthony at the location was very helpful as well.

Rating:

4.0

The fellow at the location was friendly and helpful.

Rating:

5.0

Leanne was the greatest! So helpful and understanding of my situation. I was scammed by a moving company and she was able to take care of my needs!

Rating:

4.0

Although my rental of the truck and the storage had some hiccups, everything works out well I rented my truck when I rented my truck I had to go to a different location to get it cuz they didn't have it where they said they were and when I got to my unit I did not have an access code for the building which I had asked for a 24-hour access which delayed me by a half a day while on the phone with one of the storage Representatives I had expressed that wanted the insurance a 24-hour access cuz I would be coming in late was 6:00 Sunday morning to find out that we needed a gate code and a building code. Didn't have the building code but had the gate code. Had to wait until I can get a hold of management at this facility which took almost 3 hours. Then I was forced to unload in the rain facility manager was very understanding and apologetic about the situation despite not having the 20-ft room that I ordered. They put me in two 10x10s for the same" as for the staff were very pleasant and understanding. Thank you, Herbert Nasert

Rating:

5.0

Ill never recommend uhaul after all these BS reservation changes

Rating:

5.0

The manager has an attitude

Rating:

5.0

The location was convenient and the person working at the location was very pleasant.

Rating:

2.0

Wasn't told ahead of time that I would need the app to pick up the truck. There was no signs posted anywhere on how to find the app, no QR code. When I did finally get the app, it was horrible. It wouldn't even find the location that I was trying to pick up the truck from.

Rating:

5.0

Your awesome 👏 No complaints at all😊

Rating:

5.0

Keep up the great customer service and help.thank you

Rating:

1.0

It was a terrible experience

Rating:

3.0

There was rarely anyone in the office. I answered no for #4 because no one was ever in the office. And I wouldn't recommend because it's expensive and the rates go up too often.

Rating:

1.0

Time for moving and I could not get my coat to work for me to move in to my unit I couldn't get through the gate front office was closed leaving me with a higher bill Now I have to hold things in my truck until I get to the office to see why my code for the gate is not working so I have double truck money

Rating:

5.0

Brandon is excellent! Extremely helpful and very pleasant. He made my experience tremendous!

Rating:

5.0

Brendan went above and beyond! He truly cares about ensuring that the customers needs are met and beyond. He is fantastic!

Rating:

5.0

First class all the way

Rating:

1.0

If security of your storage is important... It's NOT to this owner!!! I've been w uhaul storage for 14 years... In Texas with not a single worry... This unit... I was locked out for over 3 months... They still charged me... A negative for this facility... You're a number to the bean counters... Customer service is dead and gone here folks!!!

Rating:

4.0

Very nice experience. Staff is very friendly and rent/move out process very convenient. I would definitely recommend U-Haul to anyone.

Rating:

4.0

The movers left before the job was done, I said had a few more things to put in storage, and they went home.

Rating:

5.0

Good service. Thank you.

Rating:

1.0

I was visiting in Spring Hill Florida and needed a van to pick up a piece of furniture. I looked up uHaul to see that they had several locations near me. I called the one closest to me and when someone answer, I asked if they were at a call center. She said yes. To note all the persons that I spoke at the call center were very good and helpful. The first call took my information and sent the app to me. She arranged that I pick up the vehicle at a Uhaul location near me. The app did not work everytime that I used it. So I am ruling out user error. The information that I added did not keep. I went to the location to pick up the vehicle at the appropriate time. No one was at the location. I called the customer service number and was told that your system information did not have that this was a vacant location and not set up for picking up a vehicle by the customer. I was informed that someone would be there in fifteen minutes. I was given a new link by the customer service person to set up my vehicle rental with my personal information. This link did work. During the time I waited, I was able to input my information. A person did arrive about 25 minutes later. A little late. I did expect this. He apologized. He then had to take all my personal information again since the app did not work. So one hour and fifteen minutes after my supposed time to pick up the vehicle I was given the keys to the van. I was able to get what I needed. When I went to return the van, I was told to use the app to check the vehicle out. The app did not work. I needed to make a call to customer service who helped me check out. This person was very good as well. Will I use uHaul in the future, probably not. If you are going to rent vehicles without humans, Your app, your system needs major work.

Rating:

5.0

Excellent

Rating:

4.0

Over all very good. The gate has issues and hopefully that will be taken care of in the future

Rating:

4.0

I found that using the app to secure the rental was overwhelming. A more personal approach would have made it a lot easier

Rating:

2.0

I was lied to about paying my storage fee’s by and employee named Kathlyn in Springhill Fla. Then I received an email from u-haul corp letting me know that I needed to pay, Date: 3/19/2023 PRE-LIEN NOTICE Dear john carr, Your rent payment is now 15 days past due. An additional $15.00 pre-lien fee has been charged. We hereby make immediate demand for full payment in the amount of $913.33. If full payment is not received within 15 days, your right to use storage room 112 shall be terminated, a $50.00 lien processing fee will be assessed, and a contractual landlord`s lien and any applicable statutory liens will be imposed on the personal property contained within the room. If you have not already sent payment, please send your check today or go to uhaul.com/signin/ to remit payment and resolve this matter. Sincerely, Kathleen Mcdougall U-Haul Storage Of Spring Hill On Mariner (352) 684-8161 833040

Rating:

5.0

Veddy good service.

Rating:

4.0

The facility was clean and well maintained.

Rating:

2.0

On hold for 30 minutes trying to leave the storage facility. I was told my code was 8688416 and it did not work. I was trapped inside the gated area, until the emergency number on the key pad sent a text message with a different code. Then the checkout link did not work.

Rating:

4.0

Access gate needs to be secured.

Rating:

5.0

Their were very friendly n helpful

Rating:

5.0

Austin was extremely helpful!

Rating:

4.0

Thanks for making evert thing perfect.

Rating:

5.0

Marie was amazing. She helped us with figuring out how much space we will need and her customer service was top notch. Very clean and accessible.

Rating:

5.0

We had our storage for 8 months with U-Haul it was a very good experience, it was clean and hastle free

Rating:

3.0

Was unable to use pin code to get thru gate into storage unit. Had to go to main office to get new code pin number, that doesn't work either.

Rating:

5.0

Clean, safe and well designed as well as Easy to use

Rating:

4.0

I did not see or meet any uhaul employee at the storage facility, and I did not know the procedure to inform uhaul I was no longer needing the storage unit.

Rating:

5.0

The best place to keep your belongs safety

Rating:

5.0

The 2 guys at the facility i visited were very helpful & answered all of my questions.

Rating:

1.0

I can’t rate storage at this time but the process of getting my possessions into my storage space was horrible.

Rating:

5.0

Clean and well taken care of .

Rating:

5.0

Great people and location

Rating:

5.0

They went above and beyond their duty. When I filled my unit and left for the night I did not secure the door properly. I received a notice from them that they was checking units and found my unit unsecured. I drove back to fix it and they made sure nobody else would get into it until I got there.

Rating:

5.0

Fast, professional service. Good equipment.

Rating:

5.0

Great team, great personnel relation skills. Thanks for the help over the years.

Rating:

5.0

Katherine is awesome also

Rating:

5.0

I did have some problems with the gate code the manager at that site never answer the phone and she did not ever return my call to make sure that I was able to get in the access code I actually had to call I did leave the manager of voicemail like she recommended and again she never returned my call

Rating:

4.0

Often the office was difficult to reach over the phone during business hours

Rating:

3.0

No one was ever there on site and to try and pay or have a issue with storage never could get three to talk to someone on the phone

Rating:

2.0

Customer service was terrible was constantly waiting 15 min plus each time I called transfered to the wrong person and had to call and wait again and at some point they just hung up on us.

Rating:

1.0

Online rental was easy but instructions for entry were wrong I have still not been able to access my unit

Rating:

5.0

Very happy with Storage

Rating:

1.0

Passcode never worked from day one & nobody could fix it. Gate on facility has been opened for over a month, anyone could walk in. Tractor trailers & cars with flat tires parked in the supposedly secure area all the time. No one ever in that office, I had to go to another office to close my unit after the 800 number told me the office was open, just a mess from day one!

Rating:

5.0

office is closed

Rating:

5.0

Always great service. Thank you !!!!

Rating:

1.0

Unable to evaluate the facility, I was unable to access my storage unit at 8:00pm my code to enter the gate was denied. This Is costing me an additional day of truck rental not to mention needing to find a place to park the truck rental which still has all my belongings

Rating:

5.0

The girl in the office was called to another store so she was not add location upon my arrival. I contacted her at the number posted on the door and she got all my paperwork over the phone. I was able to move in without interruption to my day. She was extremely helpful showing great customer service.

Rating:

2.0

The location of the rental office has convenient hours, but the office location of my physical storage room is rarely open. My code doesn’t work, can’t get help because nobody is there when I get off work. Can only get someone on the 800 # which is no help to me. They only call the local office & give the info. Not happy

Rating:

5.0

Kathleen, the manager, is very helpful and friendly. You have a winner in her!

Rating:

5.0

Contents were musty smelling

Rating:

5.0

Kathleen was an absolute pleasure to work with. I must be the most annoying cutomer in the world, and she answered every stupid question I had with patience and grace. She was incredibly accommodating and if I ever need services again, I will always g straight to her. You have a gem running things here.

Rating:

4.0

Office was open at random times.

Rating:

5.0

The gentleman that works there is professional, well mannered, friendly and most importantly he worked very hard always doing something. The only issue is the gate entrance the location of the keypad is not accessible it should be moved or there should be remote access. We had to get out of the car many times because it was easier . For that reason only we would not rent a unit there again. Next time I need a unit I would see if it was repaired if not I would go elsewhere. Also I could not recommend that facility to friends or anyone who asks. If it gets repaired or replaced please email me and I would certainly come back.

Rating:

5.0

I had the storage space for many years and everyone was kind and helpful. Thank you.

Rating:

5.0

I will definitely use U-Haul for all my future moving and storage needs. Thank you for the clean and well-maintained storage facilities. Everyone was so helpful, professional and caring.

Rating:

5.0

Was very happy with the service

Rating:

4.0

Our experience was very good. I do feel that for the amount of money paid in rent there should be 24 / 7 access and remote at no extra charge.

Rating:

5.0

My items were kept safe and clean for several months. I couldn't be happier. Thanks!

Rating:

5.0

Always a friendly, helpful, courteous and gracious staff. Moving, even when on a small scale, is stressful and they are easily one part of it that is not. I will always use this location.

Rating:

1.0

When I first moved in two years ago it wasn’t bad, over the last two years the prices increased, once moved out asked about a prorate since I already paid for the month. no prorate will not recommend.

Rating:

2.0

It’s advertised 24/7 access in a way where you have to read the fine print I guess. If I’m paying over 100$ a month, I should have access. The gates were always open. Bad experience

Rating:

5.0

Service is great, management is very responsive. We have used other storage facilities. Yours is by far the best.

Rating:

5.0

Friendly people and very accommodating

Rating:

5.0

I have a good service, the people are very friendly and the location is very closely from where I live

Rating:

3.0

Rented storage at this location in addition to cargo vans for business. They decided to move this locale which caused 14 mile round trip to next locale for pick up and 14 more for return at .59 per.

Rating:

5.0

Mr. T answered all my questions and was very helpful throughout my storage process.

Rating:

5.0

Great place

Rating:

5.0

The staff is all very nice and professional offering great customer service. Thank you very much.

Rating:

3.0

The store closed. Just the storage part was left. It was difficult to close out our account when we vacated the storage unit. We had to call several places before we could do this.

Rating:

4.0

All was good except the electric gate was broken and open for about a month.... The office at the units was closed had to go to another office to conduct business. New renters could have a problem.

Rating:

5.0

Very friendly group to work with, enjoyed working with them.

Rating:

5.0

Excellent service, great staff!!

Rating:

5.0

Marie was great to deal with. Always helpful and a great personality.

Rating:

5.0

Excellent service... 100% recommended!

Rating:

5.0

Marie was very friendly and helpful.

Rating:

5.0

👍👍

Rating:

2.0

I did not use U-Haul, I chose Penske instead

Rating:

5.0

Marie and the entire staff are wonderful! Marie was most sincere and dedicated to helping us with our moves including a little hiccup. The facilities are very well maintained!

Rating:

5.0

I was very happy with the experience from day 1. I spoke with Marie and she helped me with everything that I needed. I would highly recommend this facility.

Rating:

5.0

will rent again if needed.. thank you

Rating:

5.0

Marie was always courteous, friendly and answered my questions in a timely manner. I thought the facility was clean , easily accessible and well lite.

Rating:

5.0

I had an overall good experience ..Kat the precious manager and Marie the new one were both very helpful and courteous.