Customer Reviews for U-Haul Storage of Spring Hill

Rating:

5.0

We are from Birmingham, AL & needed a truck to move furniture in Franklin, TN. Website directed us to Spring Hill/ Madison. Actually, the trailer we needed was 26 minutes further away, but she offered to go, after hours, & get the trailer for us so that we would not have to go off route, as we are from out of town. We had several other hurdles & Madison helped us navigate each with ease, she is truely amazing. Madison goes above & beyond ( apparently, ALWAYS- as I was reading the other reviews when prompted to leave my own) she is top notch & actually, the reason our trip was successful! I hope the company realizes how special she is & what an asset they have in her! She offers something that is rarely experienced anymore...excelent attitude, respect, comprehensive reasoning and a willingness to do whatever it takes for the customer to have the best experience possible! She deserves a raise!

Rating:

5.0

Madison was great! The check in process was very smooth.

Rating:

5.0

Madison is great! She is an amazing asset for this company. I really hope y'all recognize how great of an employee she is. This rental became very difficult, but she became an advocate for me to make things right. And she did. Thank you Madison, I appreciate all you did for me and my family. - Kevin Roberts

Rating:

4.0

I was told that you normally don't have a motorcycle trailer at this location, please keep one there. I regularly rent a motorcycle trailer and typically have to go to either Nashville or Murfreesboro some 30 plus minutes away. This location is 3 minutes away and I'm sure that you will be able to rent it out often in order to be profitable. Great job!!

Rating:

5.0

Madison is wonderful.

Rating:

5.0

Madison at storage solutions was amazing ! However getting my uhual picked up in Alabama was not great. I had to cancel several reservations to try to get a truck near me and be able to pick the correct drop off location. Which I was never able to do. However Madison made a stressful day a lot less bad. Her kindness and her help to try to help me was much appreciated. I will not get another uhual in Alabama though it is always a bad experience and I have to drive far to get a truck from where I actually need.

Rating:

3.0

The trucks alignment was so bad I was having to basically force it to stay in the lanes.it would get stuck at third and have a hard time switching into the next gear to pick up speed. Honestly a little nerve racking driving it on the interstate for five hours. Wasn’t dirty or anything just seemed like it was about done.

Rating:

5.0

Impressed with this storage facility. Well maintained. Always nice friendly people.

Rating:

5.0

Madison was Awesome! She welcomed me in and took care of everything and got me on my way! Valuable Employee 👍😊

Rating:

5.0

Uhaul rep at the office was friendly and professional. She explained everything and checked the equipment to make sure everything was in order. The GPS location needs to be updated as it took me to a neighborhood behind the location with no through way.

Rating:

5.0

Thank you the excellent service

Rating:

5.0

Bonnie, the lady who runs the office at this location was so sweet and helpful! She made the whole process super easy, would definitely use this location again.

Rating:

5.0

Bonnie was awesome!!! Very Helpful!!!

Rating:

5.0

Very happy to have found your service by accident.

Rating:

1.0

The storage facility was probably the worst experience I have ever dealt with. From moving in to moving out. I wish it was something good I could say about my dealings with th facility but the only thing that was good about this location is that Chris went above and beyond to rectify the issue at hand. When I moved into the unit I was told it would fit 2bed 2bath and it was the size of my closet. The second issue is that there is no gate code (was told it would be sent a week after I moved in July) and never got it. The staff at the facility had the worst customer service and attitude I’ve ever encountered. But Chris definitely was very helpful despite all the other issues

Rating:

3.0

I selected the pick up and drop off location when I originally rented the U-Haul on line. Pick up was great but when I arrived at the drop off location, the employee had to make numerous phone calls because my reservation was never sent to them and they weren’t sure if they should accept the trailer. My confirmation had the locations address on it but something was lost in communication. The employee was great, but it was a bit of a hassle and my reservation drop off was never sent to them.

Rating:

2.0

Close the location…Filthy

Rating:

1.0

Our truck was not there when we went to pick it up and we ended up having to use a smaller truck, name extra trips, and have it back within 2 hours because they had another reservation. Extremely frustrating. The girl helping us with our reservation was extremely unprofessional and was using a vape while working with us. Super unimpressed and made our move more stressful.

Rating:

4.0

The new management / ownership seems to be bringing some good changes to upgrade the facility. The auto payment requirement was a helpful change.

Rating:

5.0

Madison was very professional and most helpful during my move back to spring hill Tn . Keep up the hard work and know you are appreciated.

Rating:

5.0

Thank you very much!!

Rating:

3.0

the unit was very old and in disrepair at

Rating:

5.0

The Young Lady was super super nice 🙌 Keep up the good work 👍

Rating:

5.0

Been here for a couple years

Rating:

4.0

Unfortunately, this truck was filthy. The glass was dirty inside and out. The vehicle was covered with bird droppings all the way around. Not my typical U-Haul experience.

Rating:

5.0

Super helpful and friendly staff. 10/10 highly recommended

Rating:

1.0

No dollies available. Small selection of trucks. Truck was in poor condition. Gated facility so drop off only available during certain hours. Pricing ridiculous. Staff unprofessional, was vaping during return process.

Rating:

4.0

I reserved a utility dolly days in advance and was told there was none available when I arrived. That was a huge inconvenience. I would suggest maybe giving customers a call to let them know if equipment that was reserved is not available before the reservation starts so that other arrangements can be made.

Rating:

5.0

Received excellent customer service and the van I rented was clean and well maintained. Will definitely recommend UHaul for a move.

Rating:

5.0

Very good experience

Rating:

2.0

When we returned the truck they charged us for refueling it. As we showed it was right were it was we we picked it up

Rating:

5.0

Very friendly staff, great experience! 10/10 would rent again.

Rating:

5.0

The check in and out process was extremely easy.

Rating:

4.0

Lady working was very friendly & helpful.

Rating:

4.0

The staff was very helpful

Rating:

1.0

The front desk person, I think her name was Madison kept on getting angry with me that I used the u-haul app to extend my use of the truck. She left me voicemails and a family member of mine a voicemail saying if I kept on extending the truck she was gonna charge me $50 for every reservation they had to decline. I was paying for the truck each time I extended it. She was very rude and angry. Customer service was so bad.

Rating:

4.0

Ms. Madison was very helpful and she had solutions for problems. And I truly appreciate that.

Rating:

5.0

Have 2 employees working at the same time to help other customers

Rating:

3.0

No questions about the UHaul reservation people? Is that because you know they are purposely screwing people?

Rating:

3.0

24/7 access being “unavailable”, resulted in getting charged another day on my truck rental

Rating:

3.0

Could have been better. The employees are top quality. They deserve better equipment and amenities.

Rating:

5.0

Thanks for your help with my rental needs!

Rating:

5.0

Madison did an outstanding job, communicating, top of the line customer satisfaction. She’s a great asset to U-Haul

Rating:

5.0

Nothing. The worker helped us out a lot. She was nice and had exactly what we needed and then some.

Rating:

5.0

Very friendly and helpful personnel.

Rating:

3.0

I rated my experience when I rented but I pointed out the rate was 30% higher from the previous week. Havent heard an explanation. The week before this rental, I picked up the same trailer in Childersburg Al and pulled it to Athens Ga. 3.5 hour trip and kept it 28 hours. This rental was also a 3.5 hour trip. Same trailer and kept it 22 hours. 30% higher charge. $112 week one, $146 week 2. ?????

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

NA

Rating:

5.0

Madison was great and super helpful!

Rating:

3.0

Drop off locations are inaccurate on the Uhaul website. I was told I could drop off my rental at any Uhaul location in my destination city. The morning of drop off, I called the 1-800 number to confirm drop off in the destination city, I was told by person on the 1-800 number that I could not drop it off at my destination and had to travel to another city Not listed on my receipt (Huntsville). I refused to drive the addition 40 minutes and dropped off my rental at Guthries in Madison, AL (they were very helpful and took care to ensure I would not be charged)

Rating:

4.0

Madison was amazing

Rating:

5.0

It was the best U-Haul experience I have had. My last one was absolutely terrible so having Madison help make this experience smooth and easy was a great change and I am grateful that this location exists close by.

Rating:

5.0

Outstanding. The young lady assisting us was so helpful. We were scheduled to unload there, then drive our trailers a half hour away to drop. She worked it out that we could leave the trailers with her. We were covered in sweat, exhausted from moving, and so grateful to her. We wanted to tip her but neither of us had cash. We agreed we'd hope to see her in the future to tip her then out of gratitude for her friendliness and for being so accommodating.

Rating:

5.0

The young lady who helped us was wonderful. We were supposed to store there, then drive our trailers half an hour to drop them off, and we were exhausted. She found a way for us to leave them there. What a huge help.

Rating:

5.0

I am not wanting to leave comments, but I had the most wonderful experience on June 2nd 2024 due to a young lady named Madison, she not only extended her time. She also helped me and my family out at a time where I was extremely stressed. And I cannot say how much that extra couple miles she went for me. Help relieve me in my stress. She was so wonderful.