Customer Reviews for U-Haul Storage of St Paul

Rating:

5.0

Olivia and Yona are amazing and were very helpful!!!

Rating:

5.0

Great experience! Needed short-term storage and this Uhaul location was super close and convenient for my family's needs. Love that the facility is indoors, with drive-in loading and unloading, and free carts to use. I would recommend this storage location to everyone!

Rating:

5.0

Angel was extremely helpful at check in!!

Rating:

5.0

Maybe if you’re a little bit cheaper, do you feel of the whole building?

Rating:

2.0

Once this facility became UHaul, the lack of a regular office presence made this no longer a good location in my opinion. While I loved the pull in and out and the security, the lack of customer service resulted in my moving to a brand not only closer to my home but who has provided customer service on site in these months of moving my storage items. With the prior brand ownership, I had no intention of moving sites.

Rating:

5.0

Yona was extremely helpful and friendly when I went to reserve a storage unit. She answered all of my questions and went above and beyond to make sure I got exactly what I was looking for. She also made the sign-up and move-in process easy! Highly recommend this experience and working with Yona!

Rating:

5.0

Excellent customer service at check-in. Efficient and pleasant to deal with. 5 star service for her! Embarrassed to admit it, but started with a Y? Thank you guys.

Rating:

5.0

Very good

Rating:

3.0

When I rented the storage unit it was for a second year and I liked that there was always someone in the office. Once U Haul took over the property each time I returned to the property the office was unoccupied. The facility was clean and well lit but I did not feel safe entering alone.

Rating:

4.0

It was difficult figuring out how to exit the facility

Rating:

5.0

Paige was very helpful and friendly. She knew her product and explained the options well. I was apprehensive that there was not an office manager at the site on Transfer Rd anymore but she said that there is someone in the building. My new unit had a rodent deterrent in it which was new and makes me concerned thst there is a problem? Also there weren’t any designated parking spots available so I parked in front of the entrance. .

Rating:

4.0

So far I’ve had a very nice experience. The manager Tavion & team members Keia were very helpful and polite.

Rating:

1.0

When I arrived at the facility to begin moving stuff in, there was still a lock on the door to my unit. I’m now going to have to spend a bunch of time today getting that issue resolved.

Rating:

5.0

Thank you very much my son passed and all his stuff was in storage since 2022 then I had a stroke and all of your staff was very kind and helpful.

Rating:

5.0

Tai’Vion Smithson was super helpful getting everything set up and a great communicator.

Rating:

5.0

When you give a code tell them the star first pound last

Rating:

1.0

It took 2 days to get access to my storage unit. Had to pay extra day in truck rental & additional mileage. When I did finally gain access there were homeless people in building. Will never get storage here again.

Rating:

2.0

People sleeping in units, hearing snoring on more than one occasion . I enforced Tavion, that I was in hospital and would be a month behind, he said he would note the account, my bank shows a request for payment every other day since. He stated that I was in 4th stage and unit up for auction.....ONE MONTH...

Rating:

3.0

Conficting i nfo at the transfer road sight. As far as office hours

Rating:

1.0

The code that was assigned to me thru the app didn’t work when u got to the facility and I couldn’t even use the storage when I needed it.

Rating:

1.0

The elevator to get access to my second floor storage unit was constantly broke. It took me almost 3 months to be able to finally get access to my storage locker, but the staff at the store was very understanding and gave me a couple months free.

Rating:

3.0

A lot of disconnect between using the website and talking to a person at the facility. The people on site are wonderful, knowledgeable, and very helpful but the website had issues no one could help with. Also when Uhaul acquired Extra Space Storage company we were given one price to continue storing and that immediately changed as soon as the agreement was completed.

Rating:

5.0

I thank you so very much God bless you

Rating:

5.0

I love your place. It is safe. I can trust my stuff being there. It's low price that I can afford clean. Secure friendlane end the. Staff are very nice and caring and loving and I love it. I wouldn't trade it for the world.Thank you very much for all your hard work and caring and loving and niceness.Thank you for your hard work.You guys are awesome.

Rating:

4.0

There was no lock inside the storage unit as we were told there would be, but the attendant got us one.

Rating:

3.0

I really can't answer any of this I mean when you guys took over we weren't even notified that the office was closing not only that rental agreement policies should have been given out to us if they are different from the extra storage just my opinion ,

Rating:

4.0

The only issue I had is elevator and not able to get upstairs to my stuff so it took me longer to move out and vacate

Rating:

4.0

We had an issue with the size of the elevator and one of our items was not able to fit. We will need to bring it in and use the staircase. The staff was GREAT! thank you.

Rating:

2.0

There is no contact number for my storage location and there seemed to be no staff working there. So I called the number that was attached to all the emails I’ve been receiving. The customer service folks can’t seem to be able to help close my storage saying that a staff working at my storage location must close it so they’re calling the storage office and no one is answering, so in the end they’re just leaving notes to the staff there. Definitely won’t be renting from that exact location nor recommending it in the future

Rating:

3.0

I only interacted with U-Haul a couple of times (most of my interactions were with previous owner). All the people were great; the office looks a bit empty and haunted however, walls stripped and unwelcoming. On the positive side: love that there are working bathrooms (at least whenever I was there) and they were clean. Storage units are nicely sized, feels safe and secure and unlikely to have leaks. As I said, all the employees I spoke with were friendly, pleasant, knowledgeable.

Rating:

5.0

Very helpful. Thanks

Rating:

1.0

Transition from Xtra Space was not well communicated or explained well in advance so that a conscience decision to stay or not... anyway the area is iffy at best and decided not to stay. Staff seemed less than friendly so "no" on many levels...

Rating:

5.0

All staff was nice and friendly and very easy to talk to

Rating:

4.0

Patient with problems

Rating:

3.0

Your online team sent me 7 or 8 emails saying that payment didn't go through (I needed to update my card info), all with broken links to make payments. I ended up having to go to the facility to pay in person, after which time I still got emails saying I hadn't paid. Not only that, but when I did go in oerson, there was next to no eye contact from the staff peoole until the very end of the transaction - then it was friendly. But one if the guys just sat there and played with his phone the whole time. Not feeling confident that the facility (or the stuff being stored in it) is being well managed after that. I was also directed back to the website by the in-person staff member who did help me, who said they can't set up customer accounts from the in-person office. Overall, there was next to zero customer care through the transition from Public Storage to U-Haul, with the presumption being that all customers already have U-Haul.com accounts. We don't. We have accounts with the previous owner's company. That debacle is all on corporate. I'm a UX designer/researcher, by the way. If you want help with your user experience, I'm available for hire. But basically, it has been a sucky user experience for me. Since I didn't move in, I shouldn't even have received the email for this survey. My impression is that U-Haul is a mess.

Rating:

4.0

Took a while to check in. No staff were actually on site. Customer Service was able to get someone on the phone to help.

Rating:

1.0

The person on site was rude and she seemed like she didn’t want to help or even be at work. I am disabled and we asked to know where our unit was to eliminate excessive walking and she just was like it’s on the third floor and to look around. We had to ask multiple times until she agreed to actually show us where the unit was. It was just a bad experience from the start of the day picking up the truck to coming to the storage unit to be greeted by someone who wasn’t try to be helpful to us or our situation.

Rating:

1.0

Get someone with good customer service

Rating:

5.0

I had no issue with the storage none at all.

Rating:

1.0

I keep getting lien notices despite having paid. I've logged in multiple times per all instructions ive been given and no where does it show I have an existing storage unit with your company. This is getting frustrating and becoming more and more of a waste of my time.

Rating:

5.0

The workers was wonderful very helpful

Rating:

5.0

Needed place to temporarily store my daughter’s items while attending UM. Facility was convenient location. Great experience!

Rating:

3.0

I really can't answer any of the questions. I can say that the employees at the desk were very nice and helpful. Last year was my first year with ExtraSpace and I had paid the annual rental upfront to avoid monthly charges. Since my renewal was coming up in November I asked about annual renewal. The gentleman that helped me, I believe his name is Taivion, was very kind in helping me process my second year of rental at this location. I am happy to have that taken care of. The process was very easy and efficient.