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MICKEY FCustomer Reviews for U-Haul Storage of The North Coast
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young lady that helped me was very nice and knowledgeable with the equipment. I really appreciated her help! Thank you. Jim
JAMES SStaff is always great and easy to deal with.
Carlos GWe rented a truck from this facility, picked up my mothers storage from a facility approx 100 miles away, then brought the storage back to this facility to store. The staff at the Gearhart, Oregon facility were very helpful and professional and we got the job done with no problems. I would highly recommend this facility! I cannot think of anything that would improve the service from this facility!
Rick MWill be back
KRISTIN PI have never had any problems with this location. Rent trucks and trailers often.
FRANK SI love u haul they always have been helpful The Gearhart storage is awsome
Dixie W | Overall ExperienceThe staff is extremely helpful and fast. I was in and out in 15 minutes and was very thankful for that! The facility is lovely and I’m very happy to be in a secure self storage situation.
Tammy M | First ImpressionsCraig the owner and his crew are awesome. Great people to have help you out!
Shalane C | Overall ExperienceGreat service as usual!
MICHAEL DYou need to remove your checkmark where you can mess with people‘s reservations up until 5 PM before they move. Completely ruined my move.
APRIL HIn an era when Customer service is all but non-existent this group is far and above. Very pleasant to work with.
JEFFREY WUHaul Warrenton is simply the best customer service UHaul I’ve used in WA OR or CA. Everyone on their team knows the equipment, how to do the rental forms, make and cancel reservations, the works. Pleasure to do business there!
JOSEPH AThey insisted on charging me for an auto transport when Astoria already had. I have been double-charged!
Robert HIt was a wonderful experience, start to finish. I was frustrated that, when I initially booked the Ubox, I was told it would arrive the very next day, only to discover that, no, I needed to book the delivery and the earliest they could do it was a few days hence. But, considering the logistics of a 2,400 move, with the family and dogs in tow, it was an annoyance and not a deal-breaker. But once we were cooking, everything was smooth sailing. How's that for mixed metaphors? Thanks again, Uhaul!
MICHAEL TGreat customer service
Beatrice C | Overall ExperienceTom was great! Very helpful, friendly and knowledgeable!
SONDRA CGood customer service. I appreciate when I can speak to a live person.
AMBER MGreat service & very friendly
Timothy SVery friendly and helpful staff. Great inventory and convenient Location. Best customer service I’ve had in a long time.
THOMAS DRental was quick and easy. Very friendly and helpful staff at this location. The best U-Haul experience I have ever had. A pleasant change from Beaverton/Hillsboro. Great job. I will be renting from this location again .
Harold MCraig and his staff were professional and informative. They were quick to respond with my rental needs.
CARY BI like the technology with the key card that enables me to access my units without pressing a bunch of buttons. During the day hours, the electronic door is open, so it makes it very easy to access and load and unload. I appreciate the carts that are available to move items as well.
CHRISTINE R | First ImpressionsCraig does a great job at this location. Very focused on making sure the customer is satisfied and taken care of in a timely manner. The 26’ truck we rented had a leak above the front attic area and all the boxes loaded above there with lighter items packed were soaking wet when we arrived at our destination. Not happy at all with that part of our Uhaul experience. Have to file a claim for damages. Leaks in your trucks shows a lack of inspection for possible problems.
Jerry SStaff was always nice, helpful and knowledgeable about our storage unit needs. Stored records and belongings for 4 years without any issues. Would recommend to friends.
Patrick G | Overall ExperienceThe people who run this facility are very helpful and go out of their way to make your move easy.
Eleanor W | Overall ExperienceGreat experience, top employee
GUILLAUME BFantastic customer service!
SHALANE JYou all are always great !!
Patrick WAwesome service
HUGH AI have rented many trucks and trailers from this location over the last few years. Friendly courteous staff and well maintained equipment.
CHARLES SOmigosh this dealership was so accommodating! I needed a van for just a few hours to schlepp some construction material that wouldn't fit in my car. I called at 1 pm on a Saturday and was in the van by 2 pm. Melissa was the staff person; she was willing to calculate my rental two different ways (flat fee versus mileage cost), which saved me about $20. I returned the van around 4 pm, and it was a very efficient process. Definitely a good experience!
KATHY GGreat Facility, except I would be pleased if UHaul gave a refund for unused time after a customer leaves storage!
Dan B | Overall ExperienceFriendly, helpful and very experienced and professional. So glad they are there.
PATRICIA RStaff here is always friendly and honest and helpful
Eleanor W | First ImpressionsWas a perfect rental
GARY GI rented my uhaul in Santa Fe New Mexico the delivery of boxes was excellent and so was the pickup however I budgeted to my total but they did not add a 300 delivery charge to Gerhart Or so I was very surprised and caused me much of a problem they also did not cancel the discover card I was going to use but cancelled and used a different card to pay for the first part of my move again causing me a problem when I arrived and was not told the card was not working I just happened to stop by the Gerhart office and paid my final fee my boxes were delivered when I paid the final fee which I guess was from portland to Gerhart the office there has been exceptionally nice and helpful everything is ok I believe but I have not opened all my boxes yet I would definitely use the Gerhart office Santa Fe NM only if I checked them more than 3 times which I had done this is no reflection on their delivery of the boxes and pickup that was excellent in Santa Fe
Eleanor WSeamless experience once again. Nice to have a well run business close to home.
STEPHEN MThe management & crew at Gearhart Uhaul consistently went above and beyond for the years that I rented a storage unit there. Compassionate, helpful, caring and professional. I recommend this place 10000000%.
Sierra V | Overall ExperienceOnly thing I can say is that it was extremely inconvenient trying to get my heavier items up the stairs. Some type of lift system for heavierw items would take these units from a 7 to a 10 in a scale from 1-10 with 10 being excellent
Keith T | First ImpressionsI have been renting pickups for almost a year now at Leary once a month clearing out childhood home. Each rental has been available ( even if I cancel due to weather etc. always have been able to get a date or very close to needed date. . Love renting the pick up’s ! Great associates!! Thank you !!
BRENDA HWhole process was very smooth. Staff was great.
JOHN SOne comment the lightbulbs were out near my unit making it not very well lit
Katelin B | Overall ExperienceHelpful and very friendly fun staff. You can tell they enjoy their job
STEVEN Lexelente servicio
DARWIN CRenting from North Coast is always great. Excellent customer service.
PETER AHad a unit with them for 3 years. All of our belongings were safe and dry. No issues at all.
LEANNE S | Overall ExperienceJust got to expensive. Maybe in the future we will get a smaller unit. Thanks
Matthew & | Overall ExperienceRenting the UHaul was super easy. The best part was they were able to locate to men who drove two hours to help me after the original movers had their truck break down an hour away. These to young men showed up and work their tails off for me - above and beyond! I won't use anyone else ever.
TINA MThe familiarity with their product and the excellent customer service is refreshing. They made suggestions that saved me money and ensured I had all the extra pieces I hadn't thought of.
HENRY DEverybody at U-Haul was very professional, knowledgeable, courteous and friendly. I would definitely recommend this very clean facility and conveniently located on hwy 101 in Gearhart.
Irma G | Overall ExperienceFriendly staff quick and easy rental process and as I’ve used this locations service many times this location in particular is helpful and courteous.
LUKE JEveryone was kind, knowledgeable, and extremely helpful.
JONAH Tvery nice business to deal with
GARRY SGreat staff and service!
KIM BEverything was great. Friendly staff, close to our home and the equipment worked as expected. I have only good things to say about your Gearhart, OR location and my experience with U-Haul over the past year.
gerald bCan't remember his name, but the guy who helped us was great.
Brandyn S | First ImpressionsGearhart U-Haul is the best! Equipment is always ready and in great condition- never any problems- thank you
RONALD RLower your rates for one way drop offs less than 2 hours apart from each other.
RUSSELL WThis was the best UHaul experience I have ever had. Thank you for the great service.
ANDREA TSuper friendly staff provided prompt professional service. A+
ORVILLE TThey are really nice people. They care about getting you in the right vehicle for the right job.
IAN RSuperb service
WILLIAM RFriendly staff and the location is very close to my new home.
GERALD BJennifer B And Sam I Went out of their way. They went over and above to make me feel welcome. This is by far the cleanest, most organized U-Haul I’ve ever been to. Everyone there was very professional, fast, and very, very nice. It was a very easy experience to both drop off my trailer, enter the transfer the contents into a U Box. They do an excellent job with getting you set up with the right product. Their Business hours are outstanding.
AUBREY TI noticed that mice had gotten into several of my items and boxes and bags and Made nest in several places other then that ok staff was awesome In the matter of convenience it was awesome just the mice was a issue
Alena j | Overall Experiencegreat service----Thank you
LYNN IExcellent customer service, from pick up to dropoff! Great team.
TREVOR LThank you so much. You have a wonderful staff and we no longer needed the storage as it was for our Mother and she passed.
Peggy C | Overall ExperienceEveryone was great to work with. Cody did an excellent job putting the receiver on my Subaru Ascent. Very efficient and fast I would recommend this place to anyone needing a trailer hitch put on their vehicle 👍
Michael TThe staff is professional, courteous, super friendly plus very accommodating. My experience with U-Haul is beyond what I expected. Thank you.
Irma G | First Impressionsgreat folks at this location. very helpful!
Donald J | Overall ExperienceMoving is hard enough by itself, having to rent storage and a Truck can be just as daunting. However, the staff was amazing. They made this process for me seamless, and for that I am grateful. Thank you
Angela L | First ImpressionsThe staff was amazing. Always so kind and helpful. However When we went to move out of our storage, we opened the door and the overwhelming stench of rat urine and feces poured out. The unit and all of our antique furniture was covered with rat pee and poop. There looked to be material brought in from other units to make a nest. There was a large pile of maggots finishing off some sort of animal carcasses or rotten food. When I went to say something to the man working and ask for some gloves and a broom he said that they are aware of the problem, that there was a hole in the building and you were waiting for it to be fixed. He was nice and sympathetic. I could tell he felt horrible. I just don’t understand if uhaul knew it was a problem why weren’t we contacted at once so we could check on our furniture and move it if we needed to. And what about all of the other customers in those units? Do they know of the problem, that their belongings are being destroyed? When I asked for some compensation, I was told that wasn’t possible and to file a claim with insurance which I understand. However I am still really upset and hurt. I choose to keep that furniture there because I thought it would be safe. The furniture is special to me and irreplaceable. It was passed down from my great grandparents and my grandma wanted me to have it because she felt I would care for it. Which I did, but due to life circumstances I had to put it in storage so I choose uhaul because I thought it would be cared for until I could bring it back home. It was and is sickening to see it in the condition it is currently in. The stench of rat pee is horrid and the furniture is currently outside under tarps in hopes that it will air out. To think I could have kept it under tarps for the past 5 years and it would be in better condition than it currently is, is maddening. Plus, I could have saved thousands of dollars.
Mardean T | Overall Experience100% ALL AROUND, FROM FRIENDLY TO HELPFUL TO EXTREMELY CLEAN! THANK YOU CRAIG AND STAFF FOR WONDERFUL EXPERIENCE!!!
Sonia C | Overall ExperienceMichael went above and beyond to help me with my transaction. He was amazing.
Suzan J | First ImpressionsAlways helpful and professional. Jennifer R
Jennifer R | Overall ExperienceNice place. Staff are very helpful and friendly.
Barbara L | Overall ExperienceCraig and his people are some of the most congenial and helpful of any service situation. Can't recommend them enough.
JOHN C | Overall ExperienceOnly reason the sixth star was mot awarded is to to the fact that i tried to do everything online. The wed site is not user friendly and a few other times i found my self back reviewing what i already reviewed. I website would not process my payment and blamed the card. The one thing that saved the day was the customer service all star that was at the desk. Wish i had his name to mention. This gentleman deserves some recognition for how i was brought back from online frustration to a smiling race again. Movingnis stressfull enough and for the time of check out and being walked directly to my unit to forgot my online experience. My name is dennis larsen i got my unit late afternoon on the 28th if it helps to find this associate. Young guy with kinda curlier hair i think lol. Great job hope he goes far with the company. Thank you
Dennis L | First ImpressionsJennifer and Melissa were so wonderful and patient and helpful! I’ve used UHaul an embarrassing number of times, and this is hands down the best experience I’ve had.
Elizabeth G | First ImpressionsFriendly and informative! Well done!
JOHNATHAN E | First ImpressionsGreat staff! Very helpful and went above and beyond!
Barbara L | First ImpressionsUhaul was very convenient and near to our condo. Staff was always helpful. The only issue we had in 5 years was I asked a few times if they would replace the burned out light in front of our unit, they never did.
Dennis T | Overall ExperienceI’m impressed with the tight security & that units are climate controlled.
Ronald B | First ImpressionsI appreciate for keeping my things safe and the help I got when moving out. The sad part was when I was accused of leaving things behind and was charged an extra month without my consent but hopefully everything is resolved now. Thank you U Haul team in Gearhart.
Rene V | Overall ExperienceKeep up the good work, many thanks!
Carlos I | Overall ExperienceGreat staff at all locations we used all very friendly and helpful
Dennis G | First ImpressionsFor my situation, I feel they went far beyond the call of duty. I can't thank them enough for everything. I will always use U-Hall. Please thank the staff for meagain.🥰💖
Lisa A | Overall ExperienceCraig n Jen you were kind to me I will always be thankful . Jen always went out her way to help me out. Thank you.
Lisa P | Overall ExperienceThey really need an elevator or something. I’m fat as heck carrying stuff up the stairs sucked
Andreea L | Overall ExperienceThe lady in office was very friendly and helpful, which I appreciate very much. Thank you so much!🙂
DOROTHEA H | First ImpressionsThis was an awesome safe place , breaks in forget about it they keep that locked down tight, very clean and Jen is the best!
Elizabeth V | Overall ExperienceThe Owners are amazing Craig and Jennifer helped me and were very compassionate. I will not recommend Uhaul as a company as they do not support there owners. My belongings were damaged in a facility that Uhaul does not maintain or make secure from vermin! Uhaul should be ashamed to rent such a poor quality environment and make people just live w the problems all the while paying extremely high rent for many yrs. There was no compensation only denial of insurance claims before I could even submit photos. I’m very disappointed in such a large corporate company that cares so little. I wasted 159.$ a month in rent to have all my belongings covered in vermin feces, mold, and things chewed apart. I do have personal insurance, but the deductible was higher than the actual value of my belongings. Since most all my things were heirlooms and vintage, I couldn’t put a price to them I didn’t have insurance on my unit, knowing that the cost of the insurance over the course of the years would be more than the value of my items, since they are personal. It’s disheartening to me that I was not even given the chance to be heard aside from the wonderful owners Craig and Jennifer were able to refund me my last month since I was out on time will not be renting from U-Haul ever again in my life if I can avoid it And I will be telling all my friends and family the experience that I’ve had .
Lacie N | Overall ExperienceI enjoyed using the facility & paying by phone staff was great
Dianna B | Overall ExperienceStaff was ALWAYS friendly and helpful.
Arthur B | Overall ExperienceThanks for the help.
Donald J | First ImpressionsI appreciated the staff answering my questions during the check in process. Setting up my account formally and explaining the access process to the storage building. I also like U-Haul’s policy of being able to return unopened items and boxes. Don’t change it!
Joel a | First ImpressionsThe staff was very friendly and helpful. Thank you
Debbi D | First ImpressionsA special thanks to Craig who was always helpful with the storage spaces and the pods for my move. I appreciate it. Moving is always difficult. The support of the UHAUL staff and services made a big difference to me. Thank you.
KAREN S | Overall ExperienceI thought that it was pretty expensive. Other than the "over pricing", I had a good experience..
William A | Overall ExperienceNone at this poit
Manuel V | Online Move InStaff in Gearhart Uhaul are very nice and helpful. Thank you.
Lester L | First ImpressionsEverything one would expect and more.
Jared M | Overall ExperienceWe were very satisfied with our experience and we would have continued with our storage longer if we were not having to move .
Evelyn I | Overall ExperienceYou are life savers and greatly reduced our stress.
Chris A | First ImpressionsCraig did an excellent job. He led us to our building where our storage unit was located and demonstrated how to access our unit.
Fred W | Online Move InThis was a Seaside Storage for Terrible Tilly for the last 4 -5 years. Very Helpful staff when we have visited and we plan to rent again in the future. Mimi Morissette
Meme M | Overall ExperienceSuper friendly staff and always helpful. Building well lit and kept clean.
Cindy B | Overall ExperienceGreat customer service absolutely wonderful clean buildings and storage areas well lidded convenient positive atmosphere five stars
Guy H | First ImpressionsThe facility is very well kept and clean. Staff were always helpful. I would recommend this storage company to anyone who needs storage.
Holly C | Overall ExperienceWas a very pleasant and excellent experience so far. Staff was extremely helpful.
Evelyn I | First ImpressionsWould never go anywhere else for my storage in Moving needs!😊
Laurie T | Overall ExperienceCraig is an outstanding person to have in charge of that facility. He is alway calm and helpful. He personally helped me figure out how to send books to Switzerland!! That worked out perfectly! The people he has working there are also kind and considerate it was always a pleasure to say hi to them when I went to our lock up. I only moved out because of the continual changes in the cost of the unit..
Daniel T | Overall ExperienceThis storage is facility is excellent. When renting, it was noticed to be very clean and secure. The managers were very informative. Highly reccomended.
Jon M | Overall ExperienceNice clean facility with awesome staff.
Joseph B | Overall ExperienceGreat customer service, everyone is always helpful
Thomas P | Overall ExperienceGreat customer service and compassionate to our needs,
Joseph B | Online Move InMs. Tara Buzzard was very helpful with providing a few 1st-Aid supplies when i got sliced on a de-riveted sheet metal panel on the 'B' building, interior stair hand rail, bottom end. Also, Gearhart facility manager Craig B. always forthright and clear with e-mail communications concerning rent changes and access. Thank you folks for providing this much appreciated warehousing service in my time of need! Looking forward to utilizing future U-Haul services.
Stephen B | Overall ExperienceThe majority of my children's keepsakes, my important documenta, family pictures, furniture and everything has been destroyed by mice that I personally notified you of months prior! I was told someone would come in to our unit amd ensure the mice were no longer an active issue. I had no food in my unit at all. Everything was chewed and ruined.
David G | Overall ExperienceMy overall experience was poor because I was assured by the person on my call that the storage Id receive upon arrival would be adequate to hold the contents of my truck. Instead, I arrive to empty my truck, and the storage is only 1/3 of what I need. That forced me to not only rent a U-box, but also another storage area in town. So instead of a free month of storage, I ended up paying twice as much for extra storage, in addition to the free closet sized space given me. Had I known that storage at this facility would be inadequate, I would have made other arrangements prior to my arrival. So, it’s not necessarily the facility’s fault, but the reservation agent that misspoke.
Kaycie R | First ImpressionsThis is hands-down, the most helpful, friendly, professional, and clean U-Haul center we have ever dealt with. I would definitely recommend them for any rental needs or storage needs
Angela S | Overall ExperienceThank you
Willow L | First ImpressionsJennifer made a very stressful situation a lot easier and put my mind at ease. They were very accommodating and helpful and gracious and I'm very happy that I'm using your storage. THANK U!!!!!+
Carlie R | First ImpressionsThese folks were very professional and went above helpfulness
Dianne B | Overall ExperienceVery nice facility!
William S | Online Move InThere is always someone on hand to answer questions. It is a great facility.
Kathy S | Online Move InPlease ask corporate to do something about their Captcha. It is impossible to sign in!
Camilo R | Overall ExperienceCraig is a great manager who hires great staff. This is the best U-Haul facility along the Oregon coast, and southern Washington State.
Leanne S | Online Move InThe staff member that helped us at the storage facility was friendly, courteous, and helpful.
Angela S | Online Move InSuper easy sign up online. Reasonable price. Unit was clean and secure. Thank you.
Krista C | Online Move InOUTSTANDING experience! THANK YOU, Craig and Jennifer!
Dan W | Overall ExperienceThe owner is wonderful! Very helpful!!!! My only comment is when I rented online. I asked for a main floor and reserved a main floor. When we came to finalize we were told that the reservation online was made through the main office they don't know what you have. I was very upset. However the manager helped us out as much as he could. He's awesome! Online needs to be synched up with what you have available. For a big company what a hasell for an business
Dawn R | Overall ExperienceStaff was vey friendly and helpful, very happy with my service
Corey S | Online Move InHad to do a PCS (military) move and uhaul made my experience 10x smoother and easier. From customer service to quality of the truck AND (free) unit, everything was 10/10. Absolutely will continue to use and recommend uhaul to anybody in future moves.
Weston B | Overall ExperienceSelf storage space on the North Coast of Oregon is a hot commodity. So much so that many proprietors have become aloof, unhelpful or even contemptuous of the people who show up daily, often desperate to find storage. Absurdly long waiting lists, dismissive laughter and eye rolling are the norm, even at sketchy and tattered facilities. Not so here. First, nothing is sketchy or tattered. Second, there is no waiting list, if you show up just after somebody moved out, the unit is yours, but be quick, because other people are checking availability on the website multiple times a day and reserving online the minute a unit pops up. That's what I did. It wasn't entirely smooth due to a website glitch, but that brings me to point three. Third, Craig, the general manager, was unfailingly patient, polite and friendly, even when delivering bad news. His staff - Jan, Sam and Jenn come to mind - were a welcome combination of affable, competent and considerate. Moving in to our storage unit here was not without a hitch, but it worked out well thanks to their professionalism and personability. Thanks again.
Collin C | First ImpressionsJennifer and Craig are AWESOME! GREAT communication. Very friendly and efficient! THANK YOU!!
Dan W | First ImpressionsKeep up the goog work
Norman W | Overall ExperienceThe people were great and I had great service. The problem was I had my boat stored in the back outside storage and there was lots of garbage, my trailer lights were stolen, and I saw people using it as there shop area. When I took my boat out of there, the nice worker said they are getting rid of that storage.
Tracy D | Overall ExperienceStaff were friendly, polite and very professional in helping me acquire storage and arrange a future truck rental.
michael z | First ImpressionsThe best customer service!!
Melissa E | Overall ExperienceStaff was beyond accommodating and extremely helpful. Went out of their way to get me set up. Thank you!
Ashley R | First ImpressionsSeemed very secure and when I came back to get my belongings, they were all still there.
John P | Overall ExperienceStaff was unfriendly and not helpful. They did not tell us about disarming the alarm and it was set off when we first opened our unit.
Todd H | First ImpressionsJennifer was extremely knowledgeable and helpful.
Chandra S | First ImpressionsEverything was perfect easy and fast. The selection of units was slim. Not uhauls fault. They provide such excellent service the entire county utilizes there storage facilities.
Henry K | First ImpressionsThe girl at the counter, Sarah, in the gearheart storage facility screamed at my family. When I got there she was very rude while I was trying to ask for help on an online reservation that I had and then proceeded to scream at my family while I was trying to just get my storage reservation fixed. I would be embarrassed to have her as the face of my company and had I not been in a pinch I would have left and gone somewhere else.
KATHERINE S | First ImpressionsEveryone was very friendly and helpful. Even went through all the security stuff also. I love the fact you need to have a code to get in. I feel very comfortable leaving my belongings at the facility. Thanks again you guys are great. 👍
SHANNON C | First ImpressionsThey were prompt friendly and attentive Thank you ~
Debbie D | First ImpressionsThe people who helped me move and stored my household items were kind, thoughtful and made sure everything was well placed. I hope I find a dwelling soon.
Pamela M | First ImpressionsThe staff were helpful and always there when I had questions,
MEGHAN M | Overall ExperienceRecently I rented 2 storage units at your facility, and the next day found that I didn't need them as I had found a free alternative. Craig graciously cancelled my reservation at no cost and with a smile. I am grateful for his response. t's a great community business.
Patricia W | Overall ExperienceSuch great people! Love the staff!
Marie S | First ImpressionsAlways friendly customer service and clean facility!
laurie S | First Impressionsvery clean Easy access. I like idea of sign in and out alarmed units
Allen G | First ImpressionsSecure, Yes Well lit, No. some sort of lighting needs to be provided.
Remi T | Overall ExperienceCraig and the staff at Gearhart Uhaul are great! I rented a unit for about 9 months and it was clean, safe, well lit and friendly helpful staff. Thank you!
Shelley F | Overall ExperienceCraig and Jennifer are the BEST !! ALWAYS very pleasant and welcoming. Very helpful. Couldnt have anyone better doing theyre job. Thanks guys. Love ya . your fantastic !!!!!!
Tanya s | Overall ExperienceEvery time I come here they treat me great. The workers are awesome. The facility is clean and secure. I will be back.
Timothy H | Overall ExperienceGreat staff
David P | First ImpressionsSome employees need to work on there costumer service skills. Also the charging policy for overlapping payment should change. I paid my last bill for the whole month and had almost half the month with the storage unit I rented empty and no refund for the difference. This is a poor business practice, this company should be ashamed of. No I will not refer anyone to U-HAUL.
David S | Overall Experiencevery helpful!! thank you!
Kaycee H | First ImpressionsBest storage units I have ever had! Clean, convenient, & friendly!
STARLENE E | First ImpressionsCraig does a wonderful job of servicing customers to make sure all needs are met. Even though he was very busy and short on help, he made sure everyone knew they would be taken care of.
Tracy D | First ImpressionsI move in on the 14th of Sept. So far the staff is great , very helpful! They got me into a bottom floor 10×10×6 very happy! I will be telling everyone how great this place is. Thank you
Susan H | First ImpressionsThis is certainly the best storage place in Clatsop County and one of the best I have experienced anywhere.
Gary B | Overall ExperienceLove the staff, especially the manager. Great people.
sarah g | Overall ExperienceNice facility, nice people. Saved our bacon when we needed a storage unit at the last minute, and one came available. The manager didn't realize one had been vacated, but he went to double check, found it, and made contact with us before we left the parking lot. Thanks for great customer service. Wish we could have stayed longer.
Jennifer B | Overall Experience100% needs a fence for the outdoor parking.. Also, pretty dirty back there! But for the few weeks I parked a car there it was fine for me.
Jordan S | Overall ExperienceThe staff here is very efficient and helpful
Rod E | Overall ExperienceThe individual who helped me check out of my unit was very unhelpful and somewhat confused by the entire process. I specifically asked if I needed to take my lock off before closing out the account and he said no, that I could just grab it after. Then after checking me out, he told me that if I went to get my lock the alarm would go off. I asked if he could please help me get the lock back and he threw a tantrum so I told him to forget it. Of course, the alarm went off when I went to get my lock which was very frustrating. He was also very rude when I asked if I'd be refunded for the days I didn't use this month. His response was, "I can't just open the cash drawer and start handing out money to customers." I never asked him to give me any money, just what the process was for getting credited for the unused amount. There were several other customers in line who were also quite surprised by his behavior and lack of knowledge.
Gregory R | Overall ExperienceThe facility was clean, easy to access, and I always felt my belongings were safe. The staff I encountered were always friendly and helpful. I would not hesitate to use this facility again if I needed a storage unit!
Nikole R | Overall ExperienceVery easy to work with and convenient. After hours were good as well, as long as you follow the directions on your key card. Staff was friendly but didn’t go out of their way to help out. Over all very satisfied.
Jeffrey G | Overall Experiencefriendly and helpful staff every time i would interact with them... and the state of the art security was VERY nice
Mathew L | Overall ExperienceCheck in was great, staff was super friendly. Beautiful new units!
Shelley F | First ImpressionsFairly new modern clean place to keep your stuff, with excellent staff to help you with storage lockers or any other type of moving equipment! Just moved here from Colorado and highly recommend this place.
ROLAND F | First ImpressionsWe have been extremely pleased with your facility and every staff member we came into contact with. I will definitely use you again for our storage/moving/propane needs in the future! Thank you for an amazing experience!
LAURA F | Overall ExperienceI literally loaded a uhaul truck in phoenix arizona and moved my whole life to seaside. The whole crew at this location are real people. They did so much to make my move easy and comfortable. I would highly recommend this location. Thanks guys for making that what should have been a freak out day so calm and welcoming. I love your dog too. So cute.
Jennifer W | First ImpressionsMoved out everything and found out that there was no refund because it was only 7 days for the month of January that was used should be prorated if anything will not rent storage from u haul again
Tracey & | Overall ExperienceThey do a great job there! Very friendly and helpful!
Peggy C | First ImpressionsI felt secure in leaving my belongings with this storage unit. Only one suggestion....leave a rolling cart on the second story level, even if a cheaper model equipped with a theft device. I had a unit that was at the very back of storage floor. At my age, and usually alone when at storage, it is difficult to move things all that way. Or to pull one of those carts "up to" the second floor area. Staff were cheerfully wonderful. I also had rental vehicles in my time from here - all those experiences were good too. Very helpful staff, advised me of more cost effective techniques, to save me money - at a time of moving from one state to another was a GREAT help. Thank you to the staff there in Gearhart.
Tina G | Overall ExperienceYour employee Tim was outstanding, super nice young man.
Robert M | First ImpressionsThank you for your kind assistance upon my move-in.
Joyce B | First ImpressionsThe unit was dirty upon rental and the building was not kept very clean. Access to the second floor unit was a little difficult. The staff was friendly and helpful.
Eric O | Overall ExperienceWhile the staff was exceptional,,getting intothe unit was always difficult. I often had to go to the office because the sliding door wouldn’t open. I’m short and to open the door I always had to wave my arms again and again to get it to open. It was difficult for me to have to load things on the big cart then manouver over it threw the door and unload it again. I appreciate the security, but it was difficult for me.
Nancy H | Overall ExperienceI want to thank you for the service you provided for me! I always received excellent service from Craig Beeman! Any time I had questions or issues he would quickly resolve them!
DEANNA H | Overall ExperienceBar none, this one of the best storage places that I have ever used. I rented a space for 11 months and never had a problem with access, lighting, safety, or weather related problems. I seen no need to go anywhere else if I need a storage unit again. Thank you.
Bruce G | Overall ExperienceEverything was good except the storage unit was dirty.
Eric O | First ImpressionsThe employees at this facility were very friendly and very helpful.
Peter T | Overall ExperienceCraig and the staff at North Coast provide excellent customer service. They are efficient and personable. No hassle check-in and are the best U-Haul group I have worked with. I have used Uhaul quite a bit in the last seven years and Craig and the staff at North Coast are the best. Thank you, Bruce Moffatt
Bruce M | Overall ExperienceAlways smiling and on top of everything..
Christopher P | First ImpressionsExcellent customer service from Jennifer. Answered all questions and offered solutions. Very helpful.
Dusty R | First ImpressionsThe only negative was that I had reserved an outside unit a couple weeks before. I wanted an inside unit, but the outside was the only thing that was available at the time. When I went in - the outside unit wasn't available - a computer thing???? But they took care of me with 2 inside 5x10 units for the same price as a 10x10. So that works out great for me. Thus the excellent rating even tho there was a screw up.
Jock W | First ImpressionsSuper helpful-staff. I-hail designed facility well-thought out and excellent climate control system.
Stephen B | First ImpressionsI'm sure the storage units are fine and have no issues. The parking space I rented had no security and had people living in a motorhome next to it. It was almost impossible to back the boat into with other cars parked in the road way, in fact it almost impossible to pull it out when I came to get it. Also too many random people milling around with no fence or security. Just not a good fit for parking a boat.
Donald C | Overall ExperienceCraig is awesome. The heated storage was crappy for moving in the summer.
Steffany P | Overall ExperienceWe are very happy to be costumers of Uhaul😀
John B | Overall ExperienceCraig and the staff are always helpful and courteous. It's a pleasure doing business with North Coast U-Haul.
David F | First ImpressionsThe parking space is small and hard to access. The turn on the back of the north side of the building is too tight to be able to access from that side which is how one needs to approach to easily back in to the space. Perhaps moving the tires being stored there would create more room. The turn on the south side of the building is tight but doable. Unfortunately, it puts you heading in the wrong direction to back in. The middle was clogged with trucks and not accessible. Trying to back in by going down the middle and backing around the corner would not work due to two cars parked in the way. I ended up having to use the dolly with help from another customer.
Donald C | First ImpressionsFriendly, knowledgeable, and easy to work with.
Landon B | First ImpressionsThe owner and staff go above and beyond to help. They are awesome. They helped me as much as they could. Very satisfied with the onsite staff and owner. Highly recommend only working ONSITE not online. I want to be clear. The ONSITE people are wonderful. The OFFSITE manager should not be giving out information. I signed up online, wanted a floor level. Offsite manager told me twice after making her look that there were 2 avaiable in 2 different buildings on the floor level. Verbally verified. When I came, only the second floor was available. This is not acceptable. No elevator. My husband has had 13 knee surgeries and 1 replacement the reason I verbally verified there was a floor level. The offsite manager should not be making calls when she doesnt know the inventory. As a manager she should have notified me that there might be an issue. I would have gone there personally to make sure I had a bottom floor unit. Making phone calls to verify should be double checked with onsite availability. Very unprofessional. Thank you.
Dawn R | First ImpressionsThe U-Haul facility in Gearhart, Oregon is outstanding. The facility is spotlessly clean and staff is always friendly and helpful. The rate charged for my unit was below rates charged at other facilities. I highly recommend this facility.
DONNA W | Overall ExperienceI had to move unexpectably and Mr. Beeman made it so easy and less painful. I would recommend this facility to anyone and will use in the future if necessary. Thank you so much, Craig. You are awesome.
Theresa T | Overall ExperienceGreat staff, clean facility, everything was great!
Michael H | Overall Experiencethanks
TEDD C | First ImpressionsGreat service in Gearhart. Quick, complete, and simple.
Steffany P | First ImpressionsStaff helpful and friendly.
LINDA R | Overall ExperienceIf there would have been any problems the friendliness of the staff overrides all of that. Great service
Steve R | Overall ExperienceCourteous, clean and safe. Great team!
Elizabeth H | Overall ExperienceI was happy with service
KELLI S | First ImpressionsHelpful staff. Made the move in/out process very easy.
Deborah D | Overall ExperienceMonthly rent was extremely expensive
Sarah B | Overall ExperienceExcellent service and facilities.
HENRY D | Overall ExperienceYou couldn’t ask for more friendly and helpful employees. They explained everything about the storage units and what would work best for me. The facility is very secure. Thanks
Steve R | First ImpressionsUnit was 2 feet shorter than advertised
Mark M | First ImpressionsSuper easy to do and easy access. Worked great and was very helpful for us during the 30 free days we received with our move across the state.
Adam F | Overall ExperienceJennifer and Craig were most helpful and kind and willing to help in anyway they could! It was so appreciated. Should I move again, I will definitely use their services! Thank you!
HELGA D | Overall ExperienceWhat a great storage place; clean, dry, well lighted inside and out. The manager was extremely professional and a delight to work with, thank you.
Bruce G | First ImpressionsOnly reason not to give excellent rating...NO elevator to get to second floor..this is not good for someone with a handicap...somewhat of a take it or leave attitude..
Dan C | Overall ExperienceThe employees made me feel very welcome.
Sean P | First ImpressionsAmazing
Chris W | First ImpressionsNo complaints.
Chris W | Overall ExperienceCraig and his staff were always very helpful and curtiouse. I had a storage unit with them for 2years in Gearheart. I . I had to move out when I fell on tough times at work. Thanks Craig and staff!
Katrina C | Overall ExperienceGreat experience. Everyone so helpful.
John & | Overall ExperienceThis facility is great. The staff is always friendly and super helpful. I just wish there was accessible power outlets and a lift to the second floor.
IRENE Y | Overall ExperienceWonderful customer service they totally hooked us up.
Rebecca M | First ImpressionsThanks so much you guys were great
Gladys L | Overall ExperienceGreat place, Craig is wonderful..
Karen S | Overall Experienceefficient/clean/fairly priced/......what else do you need in a storage facility ? ****** six stars
Marklyn L | Overall ExperienceI received the upmost and best service from the staff and especially the man and woman at the front desk. They really took care of my needs and walked me through the whole process. Thank you!
FRANKLIN M | First ImpressionsThanks you for outstanding help when I needed it
mary c | Overall ExperienceThis is an amazing place to store my belongins. The women who got me all setup her name is Jennifer she was awesome and friendly and good looking I recommend you come here
Chris W | First ImpressionsStaff is amazing, very understanding and helpful. I wish all U-Haul locations can be more like this one.
Rainier R | First ImpressionsAll was good. Thanks!
Donna M | Overall ExperienceWell-run office very friendly helpful staff
Dian M | Overall ExperienceI had reserved a 10x15 storage unit and was told that it would be on hold for me. I even called prior to the reservation date. When I arrived on the reservation date it had been given to another.
James H | First ImpressionsTim was knowledgeable and efficient. The whole process was painless.
Ron B | First ImpressionsFriendly and helpful staff
Lisa B | First ImpressionsKnowledgeable staff very helpful accommodating. Facility very clean light and bright.
Dian M | First ImpressionsOutstanding service from start to finish. Thank you!
Liane M | Overall ExperienceVery professional service, explains everything and answers your questions. Units are very clean and accessible
Dan C | First ImpressionsI was delighted by the warm, accommodating, staff. I was provided with size options that I was unaware of. Convenience, efficient, friendly & professional. Very nice & clean facility with great secur
Paula O | First ImpressionsThe people were especially helpful and friendly.
Susan B | Overall ExperienceEvery staff person that I dealt with at the Gearhart location was friendly, kind, and patient with me when I needed help and had questions. O will continue to recommend U-haul Storage and Moving.!
marguerite m | Overall ExperienceWe really like the facility and the client service representative was very helpful and walked me through the process of how to enter and exit the building each day
Dennis T | First ImpressionsThank you guys sooo much . It was a misunderstanding our both part I been moved out about 7/6 months ago .
VIRIDIANA R | Overall ExperienceExcellent facility. Highly recommend!
Charles M | Overall ExperienceSuper friendly and accommodating staff. They were always ready with our next box. It was a relief to have such quick, friendly service in a high stress time. We will miss working with them.
Dale W | Overall ExperienceWe are having an issue with receiving a statement from U-haul for all total costs of services. This is needed for us to get reimbursement, and have got no help or response from U-haul. Pls help.
Scott P | Overall ExperienceBy far and away the best truck rental and storage facility within 75 miles
Edmond V | Overall ExperiencePretty nice place. Staff in general was fair, nice and helpful. Only complaint is really expensive compared to other facilities. must and smells like dead rodent although I didn’t have any
Joseph Z | Overall ExperienceBest ever service!! Staff is amazing!!
Jonathan L | Overall ExperienceI gave an above-average rating not excellent due to the lack of communication. Using the pods was so convenient, so easy but the communication between the offices, me and the truck drivers was lackin
Cindie D | Overall ExperienceJennifer very friendly and professional.
Liane M | First ImpressionsNone
Dianna D | Overall ExperienceCan not give a true opinion on the facility. But the customer service and the swiftness of the Gearhart team was above and beyond. Craig is amazing and has a wonderful team.
Regina B | Overall ExperienceThese guys (and girls) are great. Always helpful and ready to help.
Rodney D | Overall ExperienceGreat place to store your stuff. All staff was awesome. Felt my stuff was very safe, from people and elements. Thank you. Wish you receive credit back when out with 3 weeks paid for that didn't use.
Margaret B | Overall ExperienceVery friendly staff, nice facility.
Peter C | First ImpressionsEvery thing went well.
DONALD T | First ImpressionsCraig and Jennifer were incredibly helpful. This facility is always a pleasure to deal with either in renting storage or equipment.
KELLI B | Overall ExperienceGreat staff
Sarah L | First ImpressionsThe guy that helped us was helpful but when he had questions the woman in the morning was rude. She didn’t seem to want to be at work. She wasn’t respectful to her coworker.
BRITTANY D | First ImpressionsStaff are very helpful and friendly
Mitchell D | Overall ExperienceCraig and Jennifer ALWAYS go above and beyond when helping me. They have willing attitudes and are friendly and efficient. I wish all of my business interactions were as smooth and hassle free.
Paula J | Overall ExperienceThis was our second time to place our overflow items at this facility. Everything was always nice and customer service is very good.
Patrick P | Overall ExperienceCraig, Jen and the rest of the staff at my local U-Haul are of the finest folk I've ever done business, meeting my every need and more! I have and will continue to recommend this facility to others.
KIMBERLY S | Overall ExperienceSuperb customer service! Thank you!
Leticia R | Overall Experiencemanager Craig Beeman is a good guy , nice Storage Facility . Will use again when needed , Staff are friendly and helpful . Thank You Craig and Staff ------------------- Arthur Hughes
ARTHUR H | Overall ExperienceEverything is wonderful so far. Thank you.
Robert P | ReservationVery accommodating and well run.
THERON F | Overall ExperienceVery friendly and helpful in my unloading and storage needs. I REALLY appreciated the use of the furniture dolly that they let me use at no additional cost.
Randy G | ReservationEveryone was always very friendly and helpful whenever we visited.
John R | Overall ExperienceThe staff is terrific! This by far the best U-Haul experience I have ever had. Every staff member I have had contact with has done everything to make MY experience the best it can be.
Sandra Q | Overall ExperienceGreat experience
SUE O | Overall ExperienceWill definitely recommend your facility.
Michael C | Overall ExperienceWas not happy with the rates going up every month $55 for a 5x5 unit is just to much
Christopher T | Overall ExperienceI loved my experience with North Coast U-Haul! The staff were always amazing and helpful. However, my boat was broken into and things were stolen. That's my only negative but its kind of a big one!
JAMES H | Overall ExperienceThanks for everything. I was so sad to have to rent a storage space to house my deceased mother’s belongings. I was overwhelmed and devastated. You all were so kind and helpful. Thank you so much.
Maria M | Overall ExperienceVery accommodating and helpful.
Michael C | ReservationHAD to send movers home due to a 3 hour pod wait. HAD 2 of my Confirmed reservations cancellled. Then uhaul refused guarantee money. Will be leaving reviews on all sites WARNING of my experience.
Jon J | Overall ExperienceAlways a pleasure! Thank you.
LINDA T | Overall ExperienceGreat customer service; well run operation.
Troy H | Overall ExperienceThey are wonderful. They were very patient with me when I had to pay my storage late. We rented for 4 years. They helped me out when I needed extra time to move out. Highly recommend Gearhart Uhaul.
LOVEY H | Overall ExperienceEverything went real smooth. Thank you for making our move to Oregon a easy transfer from Washington. Richard & Dana Standring.
daina s | Overall ExperienceThe checking in and out with the cards can be hard sometimes. Very helpful people. I highly recommend the 24-hour pass
Denise J | Overall ExperienceAwesome staff and beautiful facility.
Aerin A | Overall ExperienceGreat staff... very friendly and helpful!
Alan B | Overall ExperienceJet ski power boat drop off dung buggy raceing!!!
Eric A | Overall ExperienceStaff very friendly and accommodating. Glad to finally have my Mom's personal items off to their new home...
Craig W | Overall ExperienceManager, Craig, is very knowledgeable of products and services and is excellent at customer service. Thank you, Craig!
Laura B | Overall ExperienceMy U-box did not arrive on time. THey did not drop off in the scheduled allotted two hour window. And then it was not picked up on time. Items were missing and the box was damaged
Kristi K | Overall ExperienceExcellent, easy, convenient!
Katherine H | Overall ExperienceStaff was friendly and great to work with each time. They handled my 9 U-Box pickups with care. Each box was made ready before I returned each and every time making my move even easier. Thanks again
Richard W | Overall Experience