Customer Reviews for U-Haul Storage of Westside

Rating:

5.0

Thank you

Rating:

5.0

Nice building!

Rating:

1.0

Very rude front desk customer service. Was told to chill the F out “ I’m straight tripping “ because i had issues getting into my storage for 4 days and hung up on me told me call bk when i have a better day . . My access code wasn’t working they stop answering my calls to get the issue fix so I had to contact upper management n they called them personally n got it handled n was now being nice n helpful when management got involved! Do not recommend. And the homeless lives all on that area sidewalks . Gates don’t work to lock you in safe.

Rating:

3.0

I rented a 10x10 unit online using the Rent Now option so that my movers would be able to drop off my items without me needing to be there. Instead, the online system gave me two 5x10 units next to each other - with zero warning or approval on my end. This couldn't be resolved with a phone call and instead required me to go in person to change units to what the system should have given me (a 10x10 was thankfully available on the same floor because my furniture would not fit in a 5x10 space). This completely negated the ease of Rent Now online. Please at least insert a warning before confirming the reservation if the units are not what's requested.

Rating:

5.0

So super clean and efficient; this was the best storage deal for us. I highly recommend this U-Haul Storage facility to anyone moving into the area.

Rating:

5.0

Every thing went well. Thank you 😊

Rating:

5.0

I had a great experience. The only downfall after getting in to the facility is the homeless population were close by and wondering/able to get in as a result of the automatic doors. So I felt a little uneasy but with there being help buttons around. It wasn't so nerve racking.

Rating:

5.0

I used Uhaul to move to ABQ, and I used them for storage. I also used their link to movers. Fastmoving was excellent and quick. Very nice men. They work very hard. Give them a try!

Rating:

5.0

We are very happy with your service. You do wonderfully. Thank you all. God bless you all.

Rating:

5.0

Awesome amazing customer service and friendly. I will definitely be back.

Rating:

5.0

Thank you all. You all are wonderful. 😄❤️🙏

Rating:

5.0

Very efficient and clean.

Rating:

5.0

We enjoyed the time that we used the facility. It was excellent, safe , secure to drive in was great. What this line, the owner of a man of team was excellent, but even the people that were working there the young lady that made sure the facility was clean was excellent. I was sorry to leave you, but we got a garage at the apartment we're renting so we took that instead of the storage. I give the storage facility management and this person a five star rating and a definite recommend for all future people considering storage in Albuquerque.

Rating:

5.0

Very helpful and courteous. The best. The only inconvenience is the main office parking is across the street. The parking in that area is non existent. Having to drive across traffic no matter which way go is truly a pain!

Rating:

5.0

We had a lot of things and it took us longer than we thought to load and unload. But we got it finished. Very impressed with the cleanliness of the facility and the carts to help facilitate moving things from our vehicles to the unit.

Rating:

5.0

Many thanks good job.

Rating:

5.0

Guys were excellent and assist with everything

Rating:

5.0

Very pleased with my experience at this great facility. Also, appreciated John Garcia and the rest of the staff who made this experience very worthwhile.

Rating:

1.0

This location is in a very unsafe area. There is a homeless encampment right by the entrance. The homless people are walking back and forth ranting and raving and walk onto the property as they have no security gate. There is no security personnel on-site at the actual storage facility. The office with staff is actually across the street on 4th street. We didn't feel safe coming here.

Rating:

2.0

Terrible customer service at Childres

Rating:

5.0

Gracias por la atención y paciencia!

Rating:

4.0

Every was helpful and professional. Will definitely recommend to others.

Rating:

5.0

Maria is excellent! The last visit had excellent workers at the unit on my first visit also. Started a bit rough with the men in the store front. We got the job done!

Rating:

5.0

John and the crew are awesome. I moved units 4 times, and each move was seamless. The facility is clean, secure, and we'll maintained.

Rating:

5.0

The staff was a little busy but very professional.

Rating:

5.0

We rated everything high. The only thing is about security. The double input seems a bit much then at the same time the garage doors (an AWESOME benefit to be able to pull your vehicle in) if left open, anyone can enter. Also the sliding door sensor is too sensitive and it could allow unauthorized access. Not sure what to suggest about the garage door situation. We have always pulled our vehicle inside and closed the door behind us but I saw another customer who had a truck and ramp to the open garage door because either the truck would not fit OR with the ramp down there was not enough length to accomplish that. Still nicely satisfied with the facility.

Rating:

1.0

When we first booked we were scheduled at the Princeton and Candelaria location. We show up and are told there is no longer an office and we have to go to a different location. This would be fine if we didn’t have movers that were on a schedule. This oversight cost my family over 100 more dollars than we were expecting. We were able to cover it but imagine the folks that have to budget moves to the dime. Additional the number to the Princeton location is incorrect and they don’t seem to care to fix it. Additionally, on the app it asked for the estimated miles for a truck rental however it is not made explicitly clear that going over those miles would result in additional charges. Again, very unfair and poorly communicated for a company as big as U-Haul. I am also extremely disappointed in the online interface as it is frustrating when all you want to do is talk to a person. What used to be a reliable and trusted company is clearly more interested in saving a buck even if it comes at the cost of ours. I will never recommend U-Haul and will even go as far as suggesting other movers. Never again and I hope to see the day this company crumbles. The only saving grace was the incredible people working in the offices and customer service over the phone.

Rating:

5.0

In a somewhat questionable area, this facility was 1st clsss! Lots of space for backing. Units require 2 pt authentication. Meticulously clean. Helpful & friendly staff. Hand trucks/dollies available. ‘Donation’ station is highly desirable! Easy check out! Great business! Thank you!

Rating:

2.0

The slide bolt on my unit's door does not align with the hole in the latch plate. It is extremely difficult to move the bolt to the lock position. Also, the latch plate sticks out to far and is interfering with the door rollers.

Rating:

5.0

John was extremely helpful and his support throughout the move was at an extremely high level. The facility is very clean and the safety inside the building is top notch

Rating:

5.0

Great customer service!!!

Rating:

5.0

I diffently will use uhaul in the future and recommend friends and family.

Rating:

4.0

The locking system was difficult to operate, the slide latch would not move as designed to, and required pliers to operate it.

Rating:

5.0

John and Gloria were amazing partners in our move. Thank you!

Rating:

5.0

I would like to specifically thank Gloria from the storage facility and John the owner for their commitment to customer service. They were amazing to us and we feel valued by the company after experiences with them.

Rating:

5.0

The double code for check in is a bit annoying especially when going in and out a lot BUT the security is important that it is okay and fair. Also, the indoor parking is an added bonus that eliminates the check in requirement. Overall, the facility is great!

Rating:

1.0

Horased me tried too keep my belongings. Threatened me cut off my hours. Towed my RV. Don't ever use U-Haul storage. They make up rule's and never reached out support.

Rating:

4.0

At first the elevator did not work. There were no carts at first.

Rating:

4.0

Staff was nice, courteous and helpful. I possibly would use this facility in the future. Very clean. However carts would disappear. Usually would only find one even in off hours. The only drawback are the number of homeless transients in the area but fortunately did not experience any incidents with them but they would ask to go in to use bathroom or charge phone. Thank you. MR. & MRS.Garcia and T-Na.

Rating:

5.0

The storage facility was prefect, only negative thing I have to say is the lack of carts to load/unload. Only 1 for the whole building.

Rating:

4.0

The alarms were triggered often and they were annoying.

Rating:

5.0

John Ruth are helpful. Everything was very nice. Thank you

Rating:

5.0

I highly recommend this U-Haul storage location. The place was always kept at a good temperature - never hot or cold - and there is a maintenance lady there who keeps the place in amazing shape! Super nice staff at the storage place itself and, at the office around the corner where you first check-in. Overall, I rate this facility a full 5+ stars!

Rating:

5.0

Very helpuf staff!

Rating:

4.0

I would have given an excellent rating safe for the fact that the facility did not have the number of carts promised. Users were jostling over two carts and were left to manually move their belongings multiple stories.

Rating:

5.0

Extremely friendly and inviting staff! My experience was easy-going and had no issues. 10/10 would recommend to friends and family.

Rating:

3.0

Waited over an hour to unload, due to inability to find a cart to unload, and take to 5×5 space, which was 12 ft tall, so 6 ft above was unusable space. Carts were locked up, apparently. Nice facility, if it was more streamlined, cause walking across roads to find office, was first challenge for me, at age 63.

Rating:

5.0

David was awesome. He went above and beyond to help us find the right unit for our storage needs. Thank you!

Rating:

3.0

When I reserved the unit it said my unit was on the 1st floor when I got to the facility they gave me a unit on the 3rd floor and told me it was close to the elevator, it isn't, there are at least 5 units that are closer to the elevator that they could have gave me. Also when I rented the U-Haul the website says that I received the 1st month free for the storage unit and quoted me the price would be $8.95 for the insurance when I got to the storage facility I was told that they give you the 2nd month free since it was already late in the day and I didn't have time to find another storage facility I had to pay for the 1st month plus two months of insurance luckily for me I was able to pay the almost $200 even though I was expecting to have to only pay the $8.95 so my advice is to call the storage unit before chosing U-Haul needs to fix this on the website

Rating:

5.0

Very easily accessable and the staff were very pleasant and friendly.

Rating:

3.0

Your guys' late fee policy is ridiculous. And the fees are way out of hand

Rating:

5.0

Staff was kind and friendly.

Rating:

5.0

U-Haul Staff was always there for me with the right Answers. Thanks

Rating:

5.0

I have been to seval Uhaul storage units throughout the country. This one is by far the cleanest one I have EVER rented. As well as the nicest staff. I highly recommend this location. No other location can beat this one!!! I say that with tons of experience

Rating:

5.0

The front office personnel or excellent end really helpful

Rating:

5.0

I have no complaints!

Rating:

5.0

Please keep my storage unit for me don't cancel I spoke to soon I still need the unit for my luggage

Rating:

5.0

Gloria and T’na were so helpful; made my move so much easier thanks to their friendly assistance.

Rating:

5.0

They helped us out when we were put in a bad situation.

Rating:

1.0

The U-haul people on sixth and Central are very Rude with their customers have attitudes. Do not honor what their employees say. I would never recommend this place to anyone. and I am also gonna post this on social media so people will not go there.

Rating:

5.0

Thank you for maintaining the storage facility! I did not have one problem with storing my stuff and everything was in perfect condition when I checked out, thank you!

Rating:

5.0

Very fast easy and convenient!

Rating:

5.0

Thank you! I so much appreciate the free month storage after I rented a truck! I love that you had a small area where people could leave gently used items. Place was very clean. THANK YOU!

Rating:

1.0

What a horrible experience! I was unable to slide the bar on the door latch. I had to call from the call box to get assistance. This happened EVERY time I came to the unit (almost daily). Upon my checking out, I received a telephone call stating I owed approximately $400 for the damage to the door (which I explained was done by U-Haul employee in an attempt to help me with the impossible door. Actually, I'm interested in pursuing some type of compensation for this extreme inconvenience. I suppose I need to email Corporate.

Rating:

1.0

After driving 1,500 miles from Florida to New Mexico due to a Military Move, I find out the 20x10 storage unit I booked on the first floor did not exist. “Very conveniently” the office gave me two 10x10’s on the second floor at a higher price and told me they would not offer me a discount. U-Haul Storage of Westside said U-Haul’s website advertises units available that aren’t actually available. It took me 5 hours to haul all my my household goods up an elevator and cram everything in 10x10’s. To top it off, the location said the buildings insurance would not cover me if anything happened to my units if I didn’t buy the circle locks because homeless people get inside their facility. Mind you, I already purchased the $10 extra monthly charge for insurance. After I unpacked and left, I reviewed my receipts and found out the locks they sold me were included free with the rent now option. I don’t understand the carelessness of the office workers at U-Haul Storage of westside. It really makes me sick that they didn’t do more to help me. I’ve served 10 years in the Air Force and moved 8 times. I have never met a more rude staff at a U-Haul Facility. I will be telling everyone on Kirtland Air Force base to stay far away from this horrible location. I cannot wait until I can get my household goods out of there. I am not confident that my stuff will be protected.

Rating:

5.0

I forgot the facility manager’s name, but she was very helpful and friendly, especially regarding questions my wife & I had.

Rating:

5.0

Went smoothly and everyone was super helpful

Rating:

5.0

We experienced a breakdown which is totally understandable the length of distance ( Anchorage, Ak - New Mexico. Can’t say I agree with all your policies. People were helpful and friendly.

Rating:

5.0

I appreciated the great service and one free month!

Rating:

5.0

Great place, friendly staff.

Rating:

5.0

They were friendly and awesome.

Rating:

5.0

The process to move in and out was super easy and the staff made sure everything went smoothly. The building was clean and super safe. I highly recommend them and plan to use them again.

Rating:

3.0

Your location is very busy and is often difficult to reach. I understand that there are reasons for that. Still, it is frustrating and unpleasant. I also suspect that there may be people "living" there. The staff working at the storage building are polite and helpful. They're doing a good job. The building us immaculate.

Rating:

4.0

Well satisfied in terms of facility, service and safety.

Rating:

5.0

T'ana was incredible. She was helpful and even caught that I did not lock the unit appropriately. She patiently helped me replace the lock. She answered all my questions to ensure my access when the movers showed up. She went the extra mile and as a result I have recommended her site to three other people.

Rating:

5.0

Super helpful in my move across the country. Made it easy.

Rating:

5.0

Thank you. Our storage had a tag that it still needed to be cleaned, but had no choice but to use it.

Rating:

3.0

They told me that they found cigarette buds and aluminum can’s in one of my storage, And I don’t even smoke or drink coke

Rating:

5.0

Thank you for the staff is great, friendly and chill

Rating:

2.0

To begin, I had made a reservation at the Coors and I-40 location due to its accessibility, price points, and month of free storage as a result of my most recent truck rental back in March. Upon arrival, I sat with an associate and completed all of the necessary paperwork and upon payment I was told that my unit was not eligible for the month free promotion due to the location’s capacity being over 90% full. The associate informed me that I could go to a different location and claim this promotion, but that he could not help me otherwise. Frustrated, I then drove myself and all of my belongings to this other location, went through the paperwork again, and secured my unit for the month. Upon arrival at the front doors of the storage complex, I typed in my code and was told that my access was denied and that the system did not recognize my credentials. Even more frustrated now, I called the second location and explained my situation and they had John Garcia (GM) arrive within ten minutes to assist me with entry. Mr Garcia was incredibly patient and personable and helpful, but with that being said it still took over an hour of phone calls and resets and attempts to gain access to the storage room all while sitting in 95° in Albuquerque, New Mexico. I had scheduled a flight that day (Mon., June 26th, 2023) and due to the technical difficulties that I faced that day I was forced to rebook and pay extra for a different flight the next day, as well as miss an extra day of work back home in Colorado. The staff were helpful and patient, but at the end of the day the technical difficulties at the storage site were incredibly inconvenient and resulted in me spending much more time/money in Albuquerque than I had originally planned.

Rating:

5.0

The storage facility is clean and having the carts made the move easier.

Rating:

4.0

Very nice and clean also their are bathroom's inside the building easy access to the bus stops!!!!

Rating:

1.0

I had to move someone else’s things out of my storage. Spoke with two different ppl regarding this issue and receive no help just attitude like it was my fault someone else’s things were in a unit I rented. Very poor customer service

Rating:

1.0

I would have rated this higher, however your online website rented me a 1st level unit and when I get there I was informed the website is not correct. I would be placed on the 3rd floor, if I was not in a bind on a Sunday afternoon I would not have rented it. This happened to several families.

Rating:

5.0

Everything went smooth! Very easy to deal with U haul staff!

Rating:

5.0

The hours of operation, especially on Sunday, were very important for our needs. Great new facility!

Rating:

5.0

Very professional and polite.

Rating:

5.0

The staff was wonderful.

Rating:

5.0

I was impressed with U-Haul after six months of a competitors dark and dirty facility. Also your elevators were not broken, they were clean and easy to use. All in all, a superior storage experience.

Rating:

5.0

Thank you for allowing me to store my belongings and have peace knowing that my stuff was protected.

Rating:

4.0

Attendant was really helpful. Gave me a quote for moving van that I will use later. Great customer service. Thanks Westside uhaul, ABQ!

Rating:

5.0

The whole experience was outstanding. The only frustrating part is there isn’t east access to the storage building across the street. The entire experience from beginning to end was wonderful and the two guys I worked with have incredible customer service. Joshua

Rating:

5.0

I really appreciated storing my things at this facility, which is well-run, secure, clean and has reasonable rates. I no longer need to have a storage space, but if need to in the future, I will definite use this facility again.

Rating:

4.0

Storage unit had dark matter on floor.. Possible dog crap or grease.. Staff gave us a different unit which was clean.. was not a big deal since situation was resolved immediately

Rating:

2.0

From the beginning it was a horrible start... returning a trailer and being told I bent the tongue of it cause of an accident I was in...the trailer wasn't connected...my card being ran for 40 to 65 dollars until a gentleman called and got it taken care of...matter in fact that is the only time I received good customer service from this location.. has it made it a hard decision to ever rent from U-Haul again...yes I will purchase my own trailer before I deal with that kinda of crap again..

Rating:

5.0

I rated the this facility Excellent because John immediately corrected, to my satisfaction, a few minor bumps that occurred. I have always thought that how someone corrects a problem says much more about a business than if there is no problem.

Rating:

5.0

Although I was stressed out of my mind U-Haul made everything else smooth. Thank you so much U-Haul. I

Rating:

5.0

Great service. Friendly staff. Nice new facility.

Rating:

3.0

Impossible to get on the phone. Called approximately 20 times and every single time was just told to be put on hold and never answered again. Staff also said they would close our unit for us but did not end up doing so. Not necessarily the biggest issue since the proper procedure instructs you to close in person, but being told something and then it doesn’t happen is sort of frustrating. Nevertheless the unit itself worked and was great.

Rating:

5.0

Needed an extra day but from what I understand its been reserved... That's inconvenience for me that's a disabled veteran that's moving with one person helping

Rating:

4.0

Staff very helpful, location very convenient.

Rating:

3.0

Moved from Roswell. Had the trailer 2 extra days 1 of which because I was involved in an accident the day after I picked up the trailer ( the trailer was not attached) the 2nd day was because the road was closed due to the weather. My original drop off location was going to waive the fees Because both were no doing of my own. The location I dropped off at started a huge wave of issues going fwd. They stated I bent the trailer because of my accident which is funny to me cause the trailer was never attached to the vehicle during the accident... But when I tried telling the the idiot up front didn't wanna hear it. Did catch his name but he was in a rush cause his shift was over. Not so great at customer service. I've used y'all's services many times and this will be my last. I was told to hold onto the trailer until management called me... I still have yet to get a call but I'm not stupid so I returned the trailer after hours..and when I tried to check it in online ...funny part it could only tell me about my storage unit nothing about a trailer... This was by far the WORST EXPERIENCE WITH U-HAUL!! I do want to add the gentleman who did the storage set up for me seemed like he was new but he was professional.

Rating:

5.0

John was exceptionally helpful and professional

Rating:

5.0

Nice people and brand new storage facility!