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MARTIN YCustomer Reviews for U-Haul at 13 Mile & Ryan
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service!
CHRIS AMy drop off experience was also very satisfying! Even though my drop off time was MUCH earlier than recorded, overall it was a great experience.
Michelle WDuring pickup the person who helped me was on a personal video call out loud the whole time. They were discussing tipping policies at restaurants, which is hardly an emergency. The other two staff didn't seem to care. The whole interaction was just very unprofessional. I know they're young, but they can do better.
Christopher CThe attended at the counter was SO HELPFUL and excellent. Great experience overall. Will be the only location I rent from now on.
DESIREE LThe customer service was friendly and prompt. But when I tried to pick up my uhual with the self serve option, my truck was blocked in with other trucks, the window was left down all night so the inside was completely soaked with rain water. I wasn’t able to pick up the unit till the next morning when this location opened. It had a completely flat tire that needed to be changed prolonging my move even longer. I was told by an employee I would be compensated and to look out for a phone call and still have yet to receive one.
Meagan RKeep up the good work.
DARRYL MI ordered a rental appliance dolly with my truck and trailer. I got to the location I was moving from and I had no dolly. It delayed me about 30 mins as I had to call customer service and go pick up the dolly
JOSEPH MI had to sweep and clean up the truck myself before I left the location. It was not something I was planning on doing in my uniform. Truck was filthy. Clerk came out and said that’s not something I should have done and they’ll apply a discount to my contract. No discounts yet.
SABIR HMake sure there is windshield wiper fluid. A clean steering wheel. The steering wheel was really sticky. So I wiped it really good
Bridgett C10/10
BACH MI rented the 20' Truck, perfect size & great value for in-town moves!
Kelly MMake sure the dolly and the furniture pads were in the truck
LINDA DNothing. Actually the guys answered all my questions for my move in October from Michigan to Alabama I will be back. A BIG THANK YOU !
ANGELA DThe truck is rented had mechanical issues. It was jerking when I drove. I called customer service for assistance. Also the back of the uhaul had a lot of furniture covers in it
ANGEL HNot charge a whole extra day of use when a whole extra day was not used
ADAM MWe were delighted with the entire experience. We needed a rental quickly and the phone person helped us so much! The location person was friendly, we didn't have to do very much paperwork at all, the equipment we needed was available, clean, and easy to operate. Returning the vehicle was easy as well. The price was well worth the convenience. The only thing that would have been nice was if there was more customer parking. There are only two spaces, plus one for handicapped folks. We ended up parking in the employee only space, but they were OK with that, so hurray for U-Haul!
JOAN MGreat service
RASHAD AWe had a good experience while renting this U-Haul truck. It was a 2017, but ran fairly well. I did tell them that I believe the brakes need to be checked. I didn't believe they worked that great. They said that they will check them. The people inside provided outstanding assistance and were very friendly. Thank you 😊
GERALD DIt was good overall
ROGER EThe two employees were rude and very unprofessional. The lady called me fucking ignorant. All because I waved my hand down after she told me to move the truck. I was already told by the guy where to drop off the truck, so I was waving, like, yeah i know. Where i parked the truck, i wanted to get my stuff out to take it to my Jeep. I didn’t think that would be a problem. What I did, definitely didn’t deserve to be called fucking ignorant. I didn’t know customer service jobs can talk to customers like that. If she is that sensitive she needs to stay at home. Very rude.. then I go tell the guy she was working with, and he was rude too. He blamed it on me. These people don’t deserve a job, very unprofessional.
REBEKAH MThanks
BASSIEM BGreat customer service. I have been going to this location for years. Would definitely recommend this location. Thank you uhaul
DARLENE DThe Chevy van was in bad shape!. Dirty inside and plastic broken parts hanging in the front by bumper...
JAMES PNothing
RANDY WThe guy was very professional, I rented the U-Haul on line and it was ready when i got there.
PHYLLIS JNothing, employees, were super fantastic. In and out service, truck in excellent condition. Really appreciate you all, especially at Ryan’s and 13 mile location.
SHAUNDA NNothing excellent service.
CAROLYN SMy experience was easy as store bought pumpkin pie! If you’re looking for suggestions for how to make the experience better you could make it free. Or you could have confetti cannons that go off when a customer returns a truck safely! That would truely be memorable! Other than that I think the staff and service was great. Oh one more thing, more leg room would be nice.
JAMES ASweep out the back of the truck. Remove the garbage from the cup holders. Give an accurate fuel level.
JAIME TA stat sheet to know how much gas you need to put back, in price form
DRELON DGreat customer service. Always rent from this location.
DARLENE DThe national Uhaul reservation system messed up our reservation.
IGNATIUS AOutstanding customer service
LORETTA DStaff was super nice and friendly. Would return.
KYLE MI keep getting these messages, I didn't rent a haul. I called and they said they would fix it but I guess they didnt..please figure this out
DELICIA ADriver side headlight was out.
TOMAL IIt took an hour just to get a truck & there was no where to pull in so to too many trucks in line and no one was in the store for my return.
DESHAWN JThe truck was clean but the check engine light & another light was on....the gas light came on about 5-8 mins. After I left the location and the tire light came on towards the end of my trips....it said that I used 24 miles, I just don't believe that I don't...but other than that it was ok ....I suggest that they make that truck the very last truck that they give out.
KORESHA AExcellent customer service the young man was a breath of fresh air.
LATONJA GAlexander R was very helpful very informative very professional when I went to the 13 and Ryan location
Christopher BI think every thing was excellent, from cutomers' service' to excellent equipment. I took cargo van for a longer distance and was an excellent experince and a comfortable ride. I highly recommend Uhaul for moving anywhere.
KHURSHEED AAbsolutely amazing customer service! Friendly staff very knowledgeable and respectful!
CHRISTOPHER SDid a great job
BRIAN DGreat service. Truck was a little worn/tired with its own idiosyncracies but it did the job. Also, great service at this location.
GREGORY CNot a thing needs to be changed!!!
ROBERT FThe customer representatives who helped me at both pickup and turn in were outstanding, friendly, professional and extremely capable people. This entire rental was an outstanding experience.
PHILIP OThis location is always helpful and professional!👌👍
DAVID MNOTHING it was a great experience. Really quick.
DIONKHA S