Ghetto and Inconsiderate told the person with the braids I only need 5 miles he gives me 7 he tells me uhaul cannot put anything under 3 he lied to me a customer who rents from Uhaul for years ill for sure avoid and wil report to the FTC.
DEON BCustomer Reviews for U-Haul at 8 Mile
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stored my things at the facility for over a year with no issues.
Sherrel J | Overall ExperienceI went to my storage unit on 04/01/2025, all my merchandise was gone. I had put a lot of merchandise in there because of Covid a bunch of sickness was going on it was a mess so I had to close down shop. So got this storage in hopes that it would help me or someone else later on.so when I went up there on 4/01/2025 there was nothing in my unit but other stuff that I was holding for other peopllike a couch, and 2 chairs a bag a box, and another bag with a speaker in it. Lol 😂 not funny!! I was so mad couldn’t do a claim because I haven’t been up there since 2019, so how can I prove it? But they stole all my merchandise… I paid for nothing all them years all that money. So beware !!
Nona J | Overall ExperienceThey kept going up on their storage and late fees
Robert C | Overall ExperienceThank you so much for your services I will definitely use you again in the future
Cheryl H | Overall ExperienceAnna and her team were great! They were friendly and informative, and it was very clean
Tiffany P | Overall ExperienceI had big rat droppings all over my stuff when the staff came in and looked at it. He was like oh my goodness then he noticed that they coming in from under the bottom because the strip was missing so I was not pleased to have to clean up rat droppings over all of my stuff
ROBIN b | Overall ExperienceBest U-Haul experience ever.This facility is very clean. Even The bathroom is very clean. Thank you all for a great experience.
Samara B | Overall ExperienceAll the staff there were very helpful and kind.
MIGNON LMy pleasure nice facility
DEMETRIS B | Overall ExperienceThe best in and out!
TIA LThe staff was friendly and professional
Jaletha SExcellent staff
YUSUF LAll the staff was very helpful welcoming and very kind
DOMINIQUE VProvide clean vehicles, and not run scams!
KEVIN MGet honest and trustworthy associates. Repair your vehicles. Send someone to check out all your locations.
Keith MThe person that handled my account and exit process (Clarence) was extremely helpful and patient. There were some problems and delays and he (Clarence) was willing to work with us until the move out process was completed. I would be very happy to recommend this facility to anyone.
audrey j | Overall ExperienceGreat customer service the manager is grest
jeanetta h | Overall ExperienceThank you Steve & Staff!!
Verlinda C | Overall ExperienceThank you guys for everything
Jerome T | Overall ExperienceCustomer services was good, however when we returned the truck, it was very difficult to find somewhere to park without blocking the gate to storage units on site because the U haul location is place is very small.
CARLA JI never received a refund
Darnell MI will never return to this location. There was no one in the office when I got there. I had completed everything online and only needed my keys. There was a sign with a walkie-talkie to "use walkie." We tried to use it but no one answered. Eventually a store clerk came in and apologized. He was unable to find the keys for the van I'd reserved. The manager came in, eating Funyuns and talking with his mouth full. Gross and rude. Eventually the keys were found and he went to get the vehicle. He called the clerk and asked if I used a debit or credit card. I said debit. It's the same card that I'd always used. He said he couldn't rent to me using a debit card for the van. I never saw that on the site. Also, he said I hadn't been charged yet and I had. He said he could give me the 10' truck. I said fine. I went to return it a few hours later and the location was closed, which was fine. As I was completing the return process via app, a young woman pulled up to access her storage, which I was blocking by mistake. There was no other location listed to return the truck. I told her I would move in one second. She opened the gate and myself and one other truck pulled in to allow her to get it. When we tried to leave, the gate closed and we were stuck. The manager pulled up in a truck and got out and was extremely rude, asking us how we got in the gate. As we were trying to explain, he kept cutting us off telling us that we weren't supposed to be there. I asked him how we were supposed to get out and he said that we had to back out. He had to move his truck to allow us to back out. I have never dealt with anyone so unprofessional and rude for no reason. I will never give my business to this location again and I'm seriously considering skipping over UHaul, period when I next need a rental.
Kelley JRemain being professional!:)
CONTINA Bnothing
OWIDA MExcellent staff, professional as well as courteous an extended services in a timely manner. Thank you staff.
KARLA TI Love U-Haul, you guys at the top of your league
Basil A | Overall ExperienceSales rep was very friendly and was very helpful
ROBIN b | First ImpressionsCustomer service was excellent
BRIAN KMake sure vehicle is there upon reservation, vehicle clean. Customer service was good, greeted upon entry by all personnel.
Kevin MSteven Garret ws the perfect representative for your company. He had patience, explain everything well, he h attempt to help me with logging in the requirements but it wouldn’t load so he told me to tell the person to call him for any questions or concerns. Mr Garret ws friendly and most of all on time with my reservation and release the trick.
LATOYA MPhenomenal employee staff at 19510 W. 8 Mile Rd. All of them were very helpful and polite and friendly as well ❣️ ❣️ They made my move in feel very welcomed ❣️
ROSHELL D | First ImpressionsCustomer service excellent.
Ava WThe trucks sorta need maintenance
RICHARD DThey did not that the dolly that I requested in my reservation and I was not able to leave my car there after I had picked up my truck. Added another layer of stress to an already extremely stressful day. Will not book at this location again.
OLIVIA CRats got into my units and left feces and urine on my furniture and clothes they built a nest thank god I got my stuff as soon as I did otherwise they may have stayed all winter I had to wash all of my clothing costing over 300 dollars and put into the cleanser and have my furniture professionally cleans and all the other stuff including pictures and all it's been costly and time consuming I hate I chose this location I've never had this type of experience with any U-Haul before I'm saddened by this
Rose J | Overall ExperienceA good customer service
rose m | First ImpressionsI was overcharged for my rental. My account was set for an automatic payment and the payment was deducted from my account and I was charged a late fee on the day the payment was deducted. I spoke with the manager and he never refunded the late fee. Additionally when I moved out the office was not able to provide me a receipt
Alexis D | Overall ExperienceRat feces in my unit on my property.
keisha m | Overall ExperienceThe customer service was fabulous , I ont know his name but he has dreads, he was excellent with everything also very professional and welcoming When I returned the pickup again I don’t know the other gentleman he was dark skin tall gentleman with a skull hat he greeted me and he had so much patience Thankyou both again
ASHLEY SThe vehicle only had a quarter tank of gas when I took possession and when I returned it slightly below the quarter tank, I was surcharged $30
CAMERON YCustomer service went above and beyond. I’ll continue to use this location for any of my future needs.
CLARESSA SThis is my first time renting from Uhaul, and I enjoyed it immensely! Easy to drive and handle that bad boy and I handled it too! I was 2 miles over don't if they charge for that
PENNY DMy move-in went just as smoothly as my move-out. Thanks!
Sonyelle M | Overall ExperienceTwo cashiers at the register, that’s the only improvement that is needed. Oh and more parking lot space for guest.
JAMES MEveryone was so very helpful
Carol R | Overall ExperienceThis is the only location that I have been to in this area that does not have a customer parking area. I had to park in an unsafe area during the time of my rental
FLOYD RThe staff was very helpful and answered all of my questions. Very professional.
TRACY S | First ImpressionsMy rental had a strong smell of Marijuana, however I believe there are no smoking signs on the windows. So in the event someone needs a vehicle make certain it's aired out prior to renting.
WANDA JThere Was Only A Half Of Seat On The Driver's Side, The Truck Was Dirty, The Check Engine Light Was On. Making Me Afraid It Would Stop.
MESHIRA SSteven is the best!
Andrea H | Overall ExperienceKeep up the good work!
TORY WStayed after hours a little bit to help really appreciate these guys. Thank you!
ROBERT WThe parking lot is a complete disaster, their were two accidents in the parking lot litterly nowhere to park cars bumper to bumper trying to squeeze in the 3 spots they do have available… this needs to be fixed ASAP I will not be returning to this location just because I don’t want my car tore up!
TANISHA MThe space is super small and I didn't realize how little parking there would be. My plan was to pick up the truck and leave my car, coming back for it after the move. Instead, I had to have a friend help me move my car, which made things more complicated than expected. They also seemed short-staffed staffed so the people who helped me were great.
Max GThe staff was very helpful and accommodating I appreciate everyone patience
Diamond-Shakeria W | Overall ExperienceBe creative. This site had Sunday personal service and they had connection to a storage facility right Next door. Love that.
CHARLOTTE JMy rental rate was $41 and then all of a sudden my receipt is saying $73 yall got me completely messed up. Why are my charged doubled?
JACINTA SHaving an employee that wants to argue with customers, is something that needs to be talking about in meetings. Learning how to not escalate a situation should be taught.
ASHLEY SI was way overcharged and not even contacted
BEVERLY JI recently rented a truck from U-Haul, and while my overall experience was mostly positive, there were a few issues worth mentioning. The check-in process was smooth, and the gentleman who helped me at pick-up was very kind and professional. The truck itself was in great condition and exactly what I needed. However, when I returned the truck, I wasn’t given clear instructions on what to do next. When I was about to drop it off, another staff member came out and, in a rude and condescending tone, questioned why I hadn't come inside first. He said things like, "Why didn't you come inside?" and "Did you check out yet? You can't do that without the keys." At no point during the process was I informed that I needed to do that, and I didn’t appreciate his aggressive attitude. Overall, while the truck and initial service were good, the attitude of the staff member during drop-off left a sour note on the experience. Clearer communication and a more respectful tone would have made a big difference.
Samantha JStaff is great
Marian MJulius was excellent at the front desk!
FRANCISCO IThe staff Julius Sam, and the other young man was very polite, compassionate and well trained to service our needs. Thank you for a well trained staff.
Carol R | First ImpressionsGreat location professional my fever customer service great
ADAMA FThe staff were patient and very knowledgeable!!! Their smiles were contagious. I really was impressed by how the staff helped the new employee by showing him patience and walked him through the process of renting out a truck and reserving a rental space. My visit was truly pleasant!!!!
WANDA F | First ImpressionsThe return procedure was really bad. The congestion nearly caused several accidents. Then a short light skinned young man with an attitude didn’t help the situation.
DALE WThe printer was not working. After waiting for quite a while, we had to request an electronic receipt. We paid for 20 miles but used only 13 miles. We still haven’t received our refund for 7 miles, even after adding the gas to more than where we took it.
Rene MWorking with Julius was an excellent experience! Fantastic customer service!
Ayesha GI appreciate the way I was accomodated
alonzo m | First ImpressionsGreat experience with store employees. Would appreciate from the customer service a heads up if there is an alert on an account. Time was lost and could have taken care of the alert before picking up the vehicle. Thank you.
ROBERT DMy only issue was that the van I rented a/c didn’t work. It blew out hot air. This vehicle was only a few months old. Everything else was GREAT
John CEverything went smoothly and the uhaul workers were very polite and helpful.
yvonne tThe reps were solid. Great service!
Matthew JNo comments
Jessica W | Overall ExperienceEverything was good. Customer service was great, price was reasonable, and amenities were good. I just wish they would transfer all my reservations (dolly, storage, insurance) when I made an edit to the reservation. It was a little annoying having to reregister for all these things last minute.
Chimdindu O | Overall ExperienceVery professional and helpful! Nice guys !
Loelle M | Overall ExperienceWonderful staff
CHarles E | First ImpressionsThey sold me a storage container that they didn’t have and when my people came up there too you know get the store. They said it was Nana and my moves. Had to sit down and wait until I got there to sort this out and what happened was the first shift, didn’t check to find out if that particular box was available he couldn’t refund my money. I had to end up buying another one because of the mistake that the first guy did so I was out $550 for storage and steelhead end up buying another storage unit because the one they gave me was too small , the next day when I went there to check on my merchandise, they had the storage area blocked. I couldn’t even get in there.
keith l | First ImpressionsSteve was great and accommodating
Coretta S | Online Move InSteve and Anna was awesome everyone one was great but this dark skin lady always rude when I come.
Nakayla B | Overall ExperienceLove it
ORANGE T | First ImpressionsGeneral Manager Steven is awesome and proficient. Very helpful and knowledgeable in process of securing units.
Norma A | First ImpressionsThanks for providing excellent customer service communications for the status of this account. The reason for the storage is that I didn't want to tow my brothers belongings on the street at the time....however it was still their responsibility to make arrangements to pay for the accommodation of services your company provides. Thank you for your services.
litina s | Overall ExperienceThank you
samome s | Overall ExperienceThe staff was amazing keep up the good work and thank y’all again
Jaunita R | First ImpressionsSteve and the staff are amazing! Anytime I called they were friendly and ready to assist with all my thousands of questions! This is the BEST Uhaul store I’ve visited thus far!!
Robin H | Overall ExperienceVery helpful and professional.
LAVERNE W | Online Move InI had a Great Experience with U-Haul Storage it was always clean the rest rooms were clean and the employees were helpful and friendly.
Aliciacherese T | Overall ExperienceOverall the 8 mile location (btw Sfld & Even Rds) was ok. I didn't like that I wasn't notified about the last monthly cost increase. It's not up to the customer to ask if there's another increase looming or be shocked by the new amount that's suddenly owed. There was nothing new to justify two increases in two years for a storage unit. I saw evidence of rodent activity in my unit however nothing appeared to have gotten into my furniture or clothing. The hallway floors, bathroom, etc was typically clean. It would be a nice idea to clear the icey snow out of the driveway to allow customers easier departure in the already narrow driveway. Employees truly should move out of the way around the storage units while cleaning the U-haul trucks. I've waited about three different times for employees to move because they blocked the exit while they cleaned the trucks and even while one talked on the phone
katana r | Overall ExperienceI had a great experience the only thing I would change is the entry keypad are too far away or not level 🎚️ enough or stick out far enough. I have to literally get out my car in order to reach it and swipe my card which is inconvenient and annoying.
Tamika J | First ImpressionsThey gave me a storage that was already used I paid people to help me move and couldn’t even move anything in smh they inconveniences me a lot and I wasted money I didn’t have..I have to pay for extra miles on the Uhaul because I couldn’t move anything in..
Trinae C | First ImpressionsI really appreciate the team here at the 8 mile location. They were really helpful by providing solutions and reassuring me.
Shde G | Overall ExperienceI could find the unit and when I found the office I found out the unit was too small I had to find other one and was late turning in my truck so I got charged for other day still waiting on my refund
Tashawna R | Overall ExperienceThe staff Lashaun has the worst customer service I have ever experienced. She looks down on customers and several times she has spoken to me horribly as well I have witnessed her on multiple occasions do the same to other customers. Almost every time I have been in there she is getting into with a customer. She had her son working there and was talking to him in front of customers so bad he walked out. I reported this to management as well as corporate multiple times and nothing has been done. I was forced to deal with her and pay my money as a customer to be treated like crap. She is allowed to have an "emotional support dog " in the lobby whom runs up on you. There is zero professionalism and she acts like you are bothering her with any questions. My storage unit was broken into and it was infested with mice! They were literally running out mid day while I was moving my belongings out. I will NEVER step foot in this place again and will be posting this same review on every platform I can.
Kristian W | Overall ExperienceI am writing to express my disappointment and frustration with the poor service I received during my recent interaction with your company. Although the representative I dealt with was courteous and helpful, the overall experience left much to be desired. I had made a one-way reservation for a truck rental across town, expecting a hassle-free process. However, upon my arrival at the designated pickup location, I was informed that the truck was not available. This unexpected inconvenience resulted in a significant delay and wasted time on my part. After waiting around for a reasonable period, the company offered an alternative solution by booking another reservation for me at a storage facility located more than 20 miles away. The reason given for this change was to qualify for a special rate. This decision not only inconvenienced me further but also added unnecessary mileage and fuel expenses to my already tight budget. As a first-time customer, this experience has left a negative impression on me about your company's ability to fulfill its commitments. Furthermore, the additional costs incurred due to the delay in reaching my destination at the specified time further contributed to my dissatisfaction. I believe that as a customer, it is essential to receive reliable and efficient service. Unfortunately, this was not the case in my interaction with your company. I expected a seamless and stress-free experience, and instead, I encountered various challenges that have impacted my overall perception of your organization. In light of the circumstances, I kindly request that you address my concerns and provide a suitable resolution to rectify the inconvenience caused. This may include compensating for the additional expenses incurred, offering a discount or voucher for a future reservation, or any other appropriate action you deem necessary. I sincerely hope that you will take my feedback into consideration and take the necessary steps to enhance your service quality. I believe in constructive criticism, and I genuinely hope that by sharing my experience, improvements can be made to prevent other customers from facing similar issues in the future. Thank you for your attention to this matter. I anticipate a prompt and satisfactory resolution to my complaint. Please feel free to contact me at the provided contact information should you require any further details.
Courtney C | First ImpressionsUhaul should push out 24 hour access to customers units.
dshonda a | Overall ExperienceI would recommend uhaul on west 8mile had my stuff in storage for a while excellent service 👍 👌
RANDY f | Overall ExperienceI would give a five star but the gate was broken. I know that’s not the employees fault though. They were very kind all of them. Very helpful too!
Shardae S | Overall ExperienceThe lady that was in shift was rude and not very helpful. She was rude the first time I came I thought she was having a bad day. Same attitude a few weeks later.
Keith G | First ImpressionsThe staff was great and storage was clean smelled good. I would use this facility again
kayla r | Overall ExperienceThe Manager Steve was always friendly, polite and helpful! His Customers concerns is excellent!
dorothy h | Overall ExperienceAmazing staff Especially Mr Miller He was very courteous Very patient Very wise A real gentleman thank you Mr Miller
osama j | First ImpressionsI paid for my unit and they have it away to somebody else. Service sucks manager unorganized poor
Lacresha G | Overall ExperienceThe young lady that helped me was amazing and the gentleman that hooked my trailer up was also amazing... I had a couple of issues and they went out their way to help me . This was the best customer service I ever had. I recommend everyone use this uhaul place.
Lakiesha F | Overall ExperienceGreat place
robert g | Overall ExperienceThanks for the service.
Joann C | Overall ExperienceGreat place
robert g | Overall ExperienceThe best
Robert P | First ImpressionsI did not have any problems access the facility. If there was a problem with my card key the staff was quick to resolve the problem with efficiency, professionalism and excellent customer service. The staff at this facility is outstanding, well trained, proficient, and friendly. Thank you for handling my storage needs.
Robert S | Overall ExperienceHarassment every time I wit to my unit I wouldn't go back to uhaul
Deedria A | Overall ExperienceI would never deal with this company again they money hungry if a person is late paying they call you, email you, send 50 letters to your house and family members. Employees are rude.
Renee E | Overall ExperienceVery great staff. Understanding and helpful. The regional manager was also great.
Alexis F | Overall ExperienceAlways clean, always smells good, and the staff were all very friendly and helpful. Highly recommend doing business with this location!!
autumn s | Overall ExperienceThe only issue I had was Ventilation... The storage needs heater (climate)
Oluwafemi O | Overall ExperienceThey have wonderful customer service with great personalities and they always make sure i was great thank you
yvette n | Overall ExperienceVery nice service
denise r | First Impressions?
yvette g | First ImpressionsStaff was polite and very informative
Stanley L | Overall Experience19510 W 8 mile didn't have a climate control 10x10 for me, so I went to U haul on Telegraph, and W 8 mile called me, threatening to charge me $50, but we got everything squared away, I hope
franklin f | Overall ExperienceTrash business
Ashley H | Overall ExperienceThey all were so kind and helpful..I truly feel as though all facilities should have employees such as that...PROFESSIONAL!
Temeka C | First ImpressionsThe gas tank didn’t work.
AMARI D | Overall ExperiencePerfect friendly and great service
randy k | Overall ExperienceThankyou U-Haul, Especially the staff i give you 10 stars
CIERRA C | Overall ExperienceThey made me feel like family. I haven’t been treated well like this at a storage facility in a very long time. I appreciate the entire staff. Sad to go!
Mercedes W | Overall ExperienceAshley Carson is great! Very professional, helpful and pleasant! I will return if I ever need to again
TANYA L | Overall ExperienceThe Staff is top-notch. Ashley helped and guided me from the moment I arrived until I signed the contract. Her assistance was professional, concise and extremely knowledgeable. On my departure I was assisted by Latosha (I believe that was her name). She walked me through the proper way to exit the facility and help me with tools to use to clean up some broken glass from a table I dropped. Thank you to the entire staff.
Robert S | First ImpressionsMichelle was excellent. She was very professional and I was well informed about everything. She made my move-in experience exceptional. Thank you.
Tammy W | First ImpressionsEveryone is so kind and helpful, service was quick as well.
Brienna H | Overall ExperienceNever any issues or complaints about the facility or staff. I just wish the prices were more affordable or specials were offered for patrons. Example reduced price during Customer Appreciation month or special discounts after “X” amount of on time payments.
Sharon J | Overall ExperienceI was happy with my experience.
richard d | Overall ExperienceThank you for your service. I even used one of your U-Haul trucks. The truck was the cleanest truck from U-Haul I've ever used.
Lechia G | Overall ExperienceThe facility was clean well maintenance it was not my stuff in the storage got water damage mildew still have not heard from anyone no one has gotten back with me on that but other than that the facility was okay
Deathra d | Overall ExperienceThe people are very nice and friendly
randy k | First ImpressionsUhaul staff at this Uhaul center on 8 Mile were first-rate: kind, thoughtful, helpful, and professional. However, I cannot say the same for one staff member at the Uhaul center at 19797 Livernois in Detroit--where I originally went for my storage needs. Don't know the guy's name but he was stocky with short dreadlocks. Rude, unhelpful, and non-responsive--it was hard to coax the gentleman to say anything at all. Worst customer service I've encountered in a long time.
David M | First ImpressionsI did the online checking and when I was going through the checkout process I noticed that the van's fuel was almost on empty. And received a message that if the vehicle was returned with less than a 1/4 tank of gas, I would be charged $30 extra. I went back into the office and spoke to DJ, and told him about the situation. He nonchalantly told me that was the fuel level the previous customer turned the van in with. He said I could put some fuel in it, and I would be reimbursed. My issue with this situation is the fact that UHaul would rent a vehicle with an almost empty gas tank. Having to stop for gas cuts into my move time, even if UHaul reimburses me. Does this seem acceptable ? To rent a vehicle that has an almost empty gas tank ? (I can send you a picture)
Robert P | First ImpressionsOffice workers were very polite and knowledgeable.
Maria M | First ImpressionsLove it Employees were professional unions were clean
janay b | Overall ExperienceOutstanding for sure
Walter S | First ImpressionsThe staff member that encountered when I rented had a smart mouth when answering my questions. I will never rent at this facility ever again. I have been to other Uhaul storage facilities and none of the staff at other facilities had a smart mouth.
Shalonda B | Overall ExperienceIf I ever need storage again I’ll be back! Thank you!
jonathan s | Overall ExperienceI had an excellent experience with Ashley she was over the top helpful and even when I was last minute with trying to move she was able to accommodate me. The best experience I've had with a U-Haul, I recommend them to everyone.
GREGORY H | Overall ExperienceThe staff was amazing especially one woman in particular but I didn’t get her name but she was always nice when I came in whether it was to ask a question or pay my storage bill. I appreciate the way she was understanding at that time because I was going through a really hard place in my life and her niceness made a real difference.
monika g | Overall ExperienceThe storage unit's rate was responsible, staff was very accommodating and the facility was well kept.
Rachel L | Overall ExperienceI just want to say thank you Ashley 4 looking out you're the best
paula j | First ImpressionsFor 15 years I have been using this facility and very pleased. I have recommended this facility to others! 5 stars and thanks!
DOLORES J | First ImpressionsVery Professional...
ERNEST A | Overall ExperienceMs. Carson and Ms. Saunders were extremely helpful. They went over and beyond in welcoming me and my wife in purchasing a storage unit at their facility. Yes, I would highly recommend others to their location. The world today need more people like them. Thank you both for outstanding customer service.
Murray R | First ImpressionsFriendly Staff....very helpful
Enriquita O | First ImpressionsI never questioned the safety of my belongings.
LaShonda F | Overall ExperienceThe ladies at this location were all professional, pleasant and knowledgeable.
Kimmerly C | Overall ExperienceStaff very friendly and helpful
Fela B | Overall ExperienceI was so graceful to be serviced by Ashley she made the experience so easy and she was so professional I am glad I chose your company I had checked many other places,but thankfully a space opened from there it was a awesome day!! Thank you look forward to a great business relationship.😊
cathy s | First ImpressionsGood work from good staff is always appreciated!
germaine j | Overall ExperienceVery knowledgeable and the manager was excellent.
CHARLENE M | Overall ExperienceThank you for being welcoming and nice,also thanks for being patient and understanding when it was needed. I'm glad this process is done.
tesheenah e | Overall ExperienceDesk clerk was very helpful, very patient and made the experience pleasant
Angie C | First ImpressionsThe storage unit was kept clean and cool in the hallways. The staff was always friendly, polite and helpful. When I called to pay my storage unit. I did not have to worry about bugs or water get into storage unit. Thank you, Staff
Yolanda G | Overall ExperienceI love the 8mile location John is the best when it comes to helping the people
jerome b | Overall ExperienceThe young man that worked on .. Saturday Morning was great ... did a great job in showing .. & .. sharing information about the unit .. that I rented .. Thank you .. again .. I really needed this ..!!! Ms. M ..!!😘😘😉..!!
HABEEBAH M | First ImpressionsAshley was awesome
Vernessa S | First ImpressionsSincere genuine heartfelt gratitude appreciation and much thanksgiving for Ashley Carson greeted me with a SMI😃LE coupled with a WARM RECEPTIVE PROFESSIONAL ATTENTIVE EXPEDIENT CONSIDERATE and RESPONSIVE MINDSET towards me and my initial storage needs; and she has remained PROFESSIONALLY CONSISTENT! Even during my initial visit when my oldest daughter had to transact my initially established contractual financial storage payment and account with my credit card without any issues! Ashley walked up to the passenger side where I sat in my daughter's vehicle with a diagnosis of long-term Congestive Heart Failure (CHF) coupled with a diagnosis of EDEMA. I could barely breathe or walk due to EDEMA and shortness of breath. But on my April 14th 2O21 I walked in the Uhaul storage office😅approached my storage office manager Ashley Carson 2 have my locked removed b/c I unintentionally lost my key through her OTP recommended👌 LO🔐CK SMITH Mr. Williams and independent of my oldest daughter, myself and my UHAUL storage manager managed😅my storage account need!😅 😊Thanks Southfield, MI UHAUL storage and my most appreciated personal storage manager Ashley Carson!!!🙏
Shakira S | First ImpressionsMy only issue that I had was the door was hard to open. It was rusty and very stiff and I had a hard time opening it on several occasions. Also, there was a roach in my storage room once, but I know that is not your fault. I left a Handy Cap shower chair in the unit because I didn't want to toss it and hopefully someone can use it.
Clara C | Overall ExperienceThe General Manager( Ashley C.) went over and beyond to make sure I had everything I needed. In these crazy and uncertain times it was nice to be greeted with a friendly smile and service. Never a long wait, supplies always available. I am a returning customer 🎊
Anita M | First ImpressionsThe staff was very helpful & did a really good job helping me find a storage that fit all of my stuff..Thank you
Erica W | Overall ExperienceMy experience at U-haul over the years have been good with customer service and the unit. I would recommend U-haul storage on 8mile to anyone who's looking to store their belongings.
KETRONE B | Overall ExperienceAshley was very professional explained everthing that I needed to know friendly patient with a smile polite very quick and swift on her feet Eccellent service
Yvonne B | First ImpressionsI completely loved the two guys that helped me move in and out this was my first time renting a unit and I didn’t know anything about it they were so kind and patient with me I 100% recommend renting with them . I will only go here if I need a place to rent
DANIELLE R | Overall ExperienceGreat staff and very informative
BRUCE M | First ImpressionsGracias
KAMIRA F | Overall ExperienceThe facility/ staff were very courteous, professional and helpful every time I visited the site. Thank you!
Curtis M | Overall ExperienceAshley Carson is the best thanks for everything!!!!
Jonathan S | Overall ExperienceStaff was very friendly and kept me informed on the details of my account and storage unit. I am very satisfied with my experience at Uhaul and will continue to do business with this company and will recommend U-haul to others as well.
Tamyria S | Overall ExperienceThis a great facility the staff is extremely friendly and will go above and beyond the call of duty to help. Thank you John and your great team I had a pleasant experience at your facility.
brandi e | Overall ExperienceThe storage facility and suggested unit met my needs. The staff was always kind, considerate, understanding and helpful. I felt appreciated as their customer. Will use their service again should the need arise.
Karenjanice S | Overall ExperienceWe were continually pleased with this facility and the kind, patient, helpful staff! We couldn’t have asked for a better experience!
susan m | Overall ExperienceWe were so impressed and grateful for the efficient, helpful and kind staff at the facility! After hours of frustration trying to reserve a vehicle, we were not very hopeful that we'd have a pleasant experience when we arrived. We couldn't have been treated better - the 2 people that helped us - giving us water, offering another unit if needed, pleasant attitudes! We are so appreciative, and will recommend this storage facility to everyone!
susan m | First ImpressionsJohn is a wonderful guy. Great customer service!
Sujata P | First ImpressionsThe only disappointment was the missing moving supplies. Online I ordered a dolly when I arrived at the facility I was told they were out of the Dolly I ordered but I could upgrade to the $10 Dolly. I did the upgrade only to find the wheels were busted and its been difficult getting a refund.
brandi e | First ImpressionsVery straightforward and exactly what we needed.
cody s | First ImpressionsJohn is an amazing person; he was very courteous, friendly and knowledgeable. If I had any concerns, John would do his best to help me in any way he could. He would alert me as to what to do to not be charged extra fees, give suggestions on which unit would be best for me in order to lower my monthly rates. Thank you John for the YEARS of service you so kindly gave me!
arnold c | Overall ExperienceGreat
maurice g | Overall ExperienceI chose the right place to go
Micah C | First ImpressionsYes this is a nice and clean place and manager is very pleasant person.
Diamond M | First ImpressionsThey guy in the front is EXCELLENT! I forgot his name but he has always been the best since day one. If I ever move back to Detroit and need a storage I will definitely be back.
Taiwan P | Overall ExperienceMr John, manager was always available and very helpful and pleasant..... thank you uhaul
Gia B | Overall ExperienceMy representative there at the U-Haul place was John which was very helpful I deal with him all the time great guy good employee
Luther B | Overall ExperienceI just had to remind them not to charge me for a $20 dollar fee and I told and they said they forgot and I told manager wavid it. However I move out in my grace period and they was about charge a new mothly storage and I has give friendly reminders. I move out already so I not going to pay for service I'm not getting and I ask for a email receipt this time and I would not take no until I got one. I'm like that with every one I don't want no mistakes Bill's that not mine to effects me later if I want to rent again to haunt my pockets. And I video and took photos I was clean and it documentary the time. And I check out with manager I am no longer with me John king franchise manager there I left clean out .apr 7 was rent due I move out April 9 2020 in grace period so I good but check you emails because April 11 I was email talking about I owe 20 late and I call and he said he for who I was and want due rent of 60 and together that would of be 80 and that was unfair i told hello really i am Martinez you even told me my name before...I'm good I am aggressive nature i clear it to my satisfaction.
Diamond M | Overall ExperienceLike I said I've been dealing with John over that location for years very nice guy very helpful keep up the good work John
Luther B | First ImpressionsVery Good Experience!
marida b | Overall ExperienceIf I ever need to store anything again I will come back to this location. Friendly service and the grounds Inside and out are spotless.
LaQuitsha M | Overall ExperienceN/A
TRACYE J | First ImpressionsThe manager is very professional and helpful. If I ever needed a storage unit again, I would choose this location.
GORDON B | Overall ExperienceJohn the General Manager is Amazing, Never had an issue he couldn’t address
Sean B | Overall ExperienceJohn is amazing! His knowledge of the facility and ability to effectively communicate realistic options made the process both easy and efficient! The premises are clean, organized and user friendly.
KAMIRA F | First ImpressionsExcellent service. Very helpful.
kimberly w | First ImpressionsStaff was very friendly and worked with me on everything!
Shanita D | Overall ExperienceJohn was extremely helpful. And willing to address and assist with any concern I had. Always pleasant and courteous. I would definitely recommend this location to others.
Carla M | Overall ExperienceJOHN AND HIS STAFF ARE OUTSTANDING.
TRACYE J | Overall ExperienceJohn and his team were always helpful and always honest. It was a pleasure doing business with them.
Abram B | Overall ExperienceJeff and his staff was wonderful throughout the entire experience. His customer service was simply outstanding and he always went above and beyond.
Joseph P | Overall ExperienceThe experience was great. Staff was knowledgeable, professional, and courteous. I have no complaints
Faye P | Overall ExperienceJohn your professionalism far exceeds what I expected. You were extremely accommodating, timely in responding and generous in customer service. The facility was always clean and accessible. 5 stars
Pam H | Overall ExperienceThey did job in helping me get storage unit
Jerome J | First ImpressionsVery pleasant experience from beginning to end. Mr. King is wonderful, he took the stress out of moving in, storing and moving out. Thank you and continue to be great.
edith h | Overall ExperienceJohn King was very friendly and fair and informative. Great communication With me. John and the staff are great people. John Rocks!
Peter K | Overall ExperienceJohn and his team are great. Extremely professional and helpful!
ANN K | First ImpressionsJohn is an amazing person
CARMENLITA T | Overall ExperienceHi, Very Professional And The Human People That Works Hard. Peace
berlinda j | First ImpressionsTop Notch Service
andrea h | First ImpressionsThink You!! Mr. John King. 100% And Staff See U In The Future. Peace
berlinda j | Overall ExperienceJohn is awesome , I give him ⭐️‘S across the board.
Angela G | First ImpressionsVery polite and friendly I would definitely recommend a friend
LAILA J | Overall ExperienceThe best uhaul I have ever been to.
CLIFTON W | Overall ExperienceJohn was awesome and a huge help in an emergency situation I was having. He went above and beyond to accommodate my large household full of stuff and I am forever grateful!
Chimere W | First ImpressionsJohn King is the best always courteous and professional
JAMILLAH T | First ImpressionsJohn King gave the best service. This is best and only storage facility I would use.
montalvo h | Overall ExperienceG'Morning The Staff Was 100%. Greatful. Peace
berlinda j | First ImpressionsJohn King was very helpful and provided great guidance. Very good customer service
Maureen C | First ImpressionsMr. King gave exceptional customer service! He was friendly and knowledgeable. I am satisfied with the service I received with the exception of the unexpected monthly increase in storage rates.
Melissa M | First ImpressionsFront office is professional, friendly and kind.
Quentin D | Overall ExperienceMr king is amazing. Everyone knows this. Seasoned and loves his work. Great location.
Kwasi A | Overall ExperienceI was very Thankful to get a storage with this facility very nice staff & the place was very clean & well maintained highly recommend!!!
andrea c | Overall ExperienceListen, I want to thank you guys for great customer service. John King was the best. He was always courteous and nice to us. We really appreciate it.
cora B | Overall ExperienceJohn was great. Other staff very helpful.
Judith K | Overall ExperienceVery Nice and professional/ friendly
LATOYA N | Overall ExperienceBoth the manaher at the ben white austin location and the manaher at the 8 mile detroit location were great. I highly recommend both and thank them for their service. They helped make my trip smooth.
Kwasi A | First ImpressionsJohn King goes above and beyond whats expected!
jacob a | Overall ExperienceVery warm and friendly atmosphere.
Barbara W | First ImpressionsJohn King is very helpful! Professional makes us comfortable. We will highly recommend going to John King!
Peter K | First ImpressionsUhaul Rep extremely knowledgeable and very helpful. Excellent service and accommodating. Will use again and tell friends!
Pam H | First ImpressionsJohn is always fantastic
TRACYE J | First ImpressionsIncredible staff. Above and beyond friendly. I was treated like a friend verses just someone to make money off of.
natalie w | Overall ExperienceEverything was as promised. Thanks!
Adam S | Overall ExperienceVery good service
Kiana M | Overall ExperienceI really appreciate.getting into my storage....a little with the door...but john wad very helpful in making sure it was secure......
VIRGINIA B | First ImpressionsSatisfied above all of my expectations. Management worked just great.
HERBERT S | Overall ExperienceThe staff was awesome and provided EXCELLENT customer service. The facility was always clean. If needed I would definitely use Uhaul Storage again.
Lisa A | Overall Experiencenone
raina s | Overall ExperienceThe manager was very kind and accommodating
LAURIE T | Overall ExperienceThey were very professional!!
mariama B | Overall ExperienceJohn and his staff are efficient, thorough and customer friendly. They go above and beyond what’s required. Excellent customer service. I had no doubt that my things were safe and secure. Bravo!!!
tyrone H | Overall ExperienceIt was a very good experience.
Melanie J | Overall ExperienceYvette was very nice and professional. Also she was very knowledgeable about products and services. Great job yvette!!!
lauren a | ReservationI got excellent service
demona h | ReservationEntire staff was very Professional Customer and Knowledgeable of there job. Definitely inform other people's.
Herbert G | Overall ExperienceOutstanding Customer service. Very clean Facility with Great security.
Herbert G | ReservationStaff was friendly and helpful!
DAVID P | Overall ExperienceThe staff was very helpful, courteous, and understanding. They were very knowledgeable, and helped to make my transition as smooth as possible.
Maliaka S | ReservationYour representatives were very helpful and knowledgable. The first month free was AWESOME. It helped my budget, funds were depleted. Friendly guys here and at your Joy Rd store.
leah r | ReservationWe were greeted in a professional manor, shown the unit we wanted and was informed that it was not the size we needed. The gentleman than showed us a larger unit, explained the rental options.
Camilla R | ReservationExcellent service! Thanks for all your help!
Benita G | Overall ExperienceThere’s nothing bad to say I will use this storage again and recommend to other people to use it to .....
angela w | Overall ExperienceI’ll def recommend this location to anyone service was perfect
SANTRELLA B | ReservationJohn is absolutely the best!! He makes this part of life better and not embarrassing.
KAI P | ReservationJohn is a great manager.
John B | Overall ExperienceJohn took the time to find us a unit after the one we were suppose to have was not available. The place was clean organized and all the staff where friendly and helpful. Could not ask for more.
Ian S | ReservationClean environment clean establishment
Sherita W | ReservationWrong information far as renting out a unit
Iyona H | ReservationThank you
Lela S | ReservationGreat customer service and clean facility.
LaQuitsha M | ReservationGreat
brandon g | ReservationI had a great experience with the 8 mile storage very clean friendly and Helpful Staff, the young lady helped me move a piece of furniture around in my car in the rain thank you so much.
alicia t | Overall ExperienceI want to Thank the manager and staff at the U-Haul Rental and storage Co. located on W. eight mile in Southfield, MI. The service was excellent, above average for more than 3 years. Thank you!
OLLIE S | Overall ExperienceVery helpful always there to assist. Secured my items for years with no damage. Definitely would use again.
TAMMIE D | Overall ExperienceIt's amazing how I no longer need services at the facility anymore BUT I still want to go there to visit John King because the customer service is always spectacular. I LOVE THIS LOCATION!!! Dora Ward
eudora w | Overall ExperienceOutstanding management and staff
Warren E | Overall ExperienceThe on-site manager John is fantastic! Always ready to help!!
ANN K | Overall ExperienceVery good experience.
PAUL W | Overall Experience