Customer Reviews for U-Haul at Airline

Rating:

3.0

They hardly said a word to me. Just pointed and grunted at where they wanted me to park it.

Rating:

4.0

The staff can be a little more user friendly and less condescending towards customers. Yes, we know they are the experts and yes we know we know little about the rental process. No need to undermine the customer by trying to make us feel less intelligent about the whole process.

Rating:

4.0

It was disappointing that the utility dolly that I had reserved was not available.

Rating:

5.0

Outstanding customer service and support..

Rating:

5.0

The staff were friendly and helpful. The truck was clean and ready at time of pickup. The return process was easy.

Rating:

5.0

What an outstanding experience to pick up our equipment in CA with excellent service and have the same top quality experience in Baton Rouge LA. I most certainly would recommend Uhaul to all who will listen. Again my husband and I are so very grateful to the excellence and warm hospitality. Thank you!!!!

Rating:

1.0

I've picked up here before and the service was great. That was a year Ago. location went down hill. The staff were very lazy and rude and did not want to help at all. Will not ever use this location in the future ever again.

Rating:

1.0

Tell customers that you can assist for a fee. This location was horrible, they never informed me that they could take off the tow dolly for a fee. I had to take off the equipment myself. The staff was very rude. I would never recommend this site.

Rating:

1.0

Everything is self check in/self check out. No one wants to listen to any information regarding the truck. Upon return I would expect someone to check up out and give us a receipt that we returned the truck in exceptional condition, he said he would get to it and we had to leave. This leaves a lot of vulnerability on our end that we were just not comfortable with. It is apparent that there is very little communication between locations, 1-800 corporate and scheduling. UHaul needs to do better. This entire experience was extremely stressful and wound up costing us more $$$ due to U-Haul’s errors and incompetence. We will be contacting corporate office upon our return.

Rating:

4.0

The person who checked me in was very helpful. The wifi is very slow which causes delays using the app checking in and out. Good experience. Good customer service.

Rating:

4.0

Everyone was very nice! The only reason this is not an "excellent" score is b/c the drop off areas were not as well marked and we left extra keys on the U-Haul keys on accident and the people who accepted keys, did not even check that.

Rating:

5.0

Staff was super helpful and inviting. Clean truck that worked well. Very convenient hours. We will be back.

Rating:

1.0

HORRIBLE EXPERIENCE!!!!! VERY DISGUSTING AND DISAPPOINTING

Rating:

5.0

They’re so sweet and they’re accommodating also so patient.

Rating:

4.0

None at this time.

Rating:

5.0

Great job

Rating:

5.0

It seems ridiculous that I'm given a set amount of miles which ends up being from one store to the next and then being charged a dollar over the mileage. I'm basically guaranteed to have to pay extra since after you pick up the truck you bring it to your house, and then immediately to your new location only to bring it back and be 20+ miles over even if you never detoured once from your set route. The system you made is basically made to steal a few bucks and enough for no one to complain. Change this. I have to warn everyone about uhaul because of the system.

Rating:

5.0

Just keep doing what you are doing.

Rating:

5.0

Employees were very friendly and helpful

Rating:

4.0

The check out experience was great but the return not so much

Rating:

5.0

Terry & T were very helpful and professional. They made the process of renting a truck stress-free. They were prompt and polite. 10/10

Rating:

5.0

The stuff was super nice and help . The U-Haul was clean but it need some maintenance done

Rating:

5.0

The woman who checked me in was very nice and personable. She is wonderful.

Rating:

4.0

Initial reservation on Cezanne, no trailer, I was allowed to show up with no trailer while calling ahead of time.

Rating:

3.0

The storage unit was in terrible condition and my stuff was ruined by rats and rat feces

Rating:

3.0

It'd be nice to have all the equipment the customer reserves when picking up. I reserved a dolly which was not available when picking up the uhaul. That was a huge inconvenience.

Rating:

3.0

No issues with the return.

Rating:

4.0

Check in was quick and staff was very friendly.

Rating:

2.0

Did not have the dolly I ordered. Would not let me use one they had for sale which resulted in additional time spent locating one on my own.

Rating:

3.0

Didn’t like being charged for another day because the computer generated it because the return was not done online.

Rating:

5.0

When I picked up truck I was told I could drop any U-Haul location at my arrival city, half way there until sends a text say it has to go to a different location which was further from destination. Don’t say one thing and then change it up halfway into someone’s trip.

Rating:

2.0

The reserved trailer's lights was defective, and no other trailer was available. We found it after we attached it to the hitch. We were given another trailer for next day pick up. This delayed our plans massively. I concluded that not all the staff members are knowledgeable about the status of the equipment.

Rating:

1.0

The trailer was very dirty inside it was full of trash and dirt. Thye trailer did not work for my needs. I had to go to the U-Haul location on Broadway Street in Hattiesburg Mississippi to rent a trailer that would work. The people at the location in Hattiesburg were very helpful, I highly recommend this location. They hooked the trailer up and checked the lights. The location in Baton Rouge did hook the trailer up but it was wrong. When I checked it the emergency brake cable was hooked to the safety chain not the truck. The folks in Baton Rouge acted like they did not care. I will never recommend this location. I also asked for a car carrier and was told it would not work but that it what I rented in Hattie burg that did work. Overall, this was a bad experience.

Rating:

4.0

Lots of U- Haul equipment there.

Rating:

5.0

If the equipment was previously damaged. Then it should be removed from inventory.

Rating:

1.0

The 4' x 8' trailer was attached to my truck. I noticed when leaving that the trailer was making more noise than usual ... I overlooked it because the parking lot was uneven, so I assumed the noise was just from the bumpy parking lot. (fast forward) I'm driving along Greenwell Springs crossing over Airline highway and the trailer DETACHED from my truck... ONLY the safety chains were keeping the trailer from losing total control and hitting the car driving next to me. The trailer when it became detached injured my bumper. This experience has totally ruined my experience with U-Haul overall.

Rating:

1.0

Employees were it helpful. Did not want to help hook up trailer. I had to beg them to help. I was on a tight time schedule and was made late because employees complained and refused to do their job. Overall poor experience.

Rating:

5.0

The trailer I had reserved was ready and waiting for me when I arrived to hook it up. Very seamless process. I also had two tanks of propane filled, and the staff promptly took care of it. All staff I came in contact with were friendly and helpful. I had no issues.

Rating:

5.0

N/A

Rating:

4.0

Your company would benefit if your desk agents had some interpersonal skills training.

Rating:

4.0

This location is easy to access and the staff was friendly and helpful.

Rating:

1.0

Im being charged for fuel even though I refueled the same spot

Rating:

1.0

Make sure customers reservations are documented and put in computer correct and match what’s given to customers

Rating:

1.0

The staff was disrespectful and only wanted to open the store when they were ready, denying service to me and many other customers. The uhaul truck I had was absolutely disgusting. The back of the truck was littered with trash and it looked like someone threw good at the walls. The windows were left down the night before so the entire inside of the truck was soaking wet. Worst experience I’ve ever had, but doesn’t surprise me since it’s a uhaul and we know what kind of people work there.

Rating:

5.0

Nothing it was great

Rating:

5.0

Staff at this location are always helpful and pleasant. A pleasure to do business with

Rating:

3.0

ONly one employee inside taking rentals/helping customers

Rating:

5.0

N/A

Rating:

5.0

Customer service was excellent

Rating:

1.0

Not inform them at 4 the day before that the equipment would not be available. Allow different places that have trucks outside to use the trucks. Inform people that they won’t be able to pick up at their reservation time. Allow them to drop off at the time they drop off.

Rating:

5.0

Fast and friendly customer service.

Rating:

5.0

Great overall experience!

Rating:

5.0

Continue to have the same energy for upcoming customers i really appreciate the attentiveness to details great job made my first time feel like a expert 😄

Rating:

5.0

the music was awesome

Rating:

4.0

The lady that was there when I picked up the vehicle at 9:30am on 3/7 was very rude and acted like she would rather be doing anything else than helping me. The lady that was there when I returned the truck at 9:30am on 3/8 was very helpful and made sure I was taken care of

Rating:

5.0

Ebonee & Others Were Very Helpful!!! Thank You, Glenn Davis

Rating:

5.0

Emily is a person of character and integrity. She processed information in a timely and effective manner. I was treated like a genuine VIP. Therefore, C equals C Contribution equal Compensation. She deserves a Promotion and Salary Increase for her knowledge and professionalism. Thank you for hiring one of the best proficient employee to represent U-Haul storage.

Rating:

5.0

I honestly was very pleased with my experience the staff was very helpful an considerate. Best Storage i ever had Thank you very much. Have a wonderful day...

Rating:

4.0

We purchased two units and downsized to one. The facility and staff are extremely friendly, helpful and kind throughout our moving experience here in Louisiana. Would recommend to anyone.

Rating:

4.0

my communication with the staff via phone call was great. Very helpful

Rating:

4.0

No comments

Rating:

5.0

Very nice staff

Rating:

3.0

I called 7/28 to cancel this reservation and the rep I spoke with was to call me back to confirm cancellation. To date, I have not received confirmation that this storage unit reservation has been can